The Westin O'Hare

  • 6100 North River Road
  • Rosemont,
  • Illinois
  • 60018
  • USA
  • Karte

Zimmer & Preise

  • Falls der Aufenthalt mehr als 90 Tage umfasst, rufen Sie bitte unter +(1) 866 539 3446 an.
  • Sie können nur 550 Tage im Voraus buchen.
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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.9 out of 5 by 523 reviewers.
Rated 5 out of 5 by Always feels like a second home I travel for business often and when it is in Chicagoland there is no other hotel staff that makes me feel at home like the Westin O'Hare. Sue in customer service, Maria and Kelly at the front desk always make sure that my stay is comfortable and enjoyable. The Starbucks staff even takes the time to know their regulars. I can say with 100% certainty that if you stay here enough and like feeling at home in a hotel this entire staff treats you like family. August 29, 2015
Rated 1 out of 5 by Nice hotel but poor service The hotel itself was nice. I went for a convention in the hotel and the venue met my expectations. The room itself is spacious and the bed was comfortable. Housekeeping was poor overall. There was a glass bottle present from the previous guest in the room. Housekeeping straighten up the room during the stay, however they failed to remove all the garbage in the room, but did throw away guest items not anywhere near the trash. Not only was the an inconvenience as the guest will have to replace item but it delayed checkout and departure by 2 hours, leading to further costs to the trip. Front desk was courteous, however little was done to resolve the issue. I would not recommend this hotel for failure to resolve this issue with the guest. August 26, 2015
Rated 3 out of 5 by Service is slipping I have stayed at this Westin for a convention every year for the past 5 years. This was the first year I've had major issues. Check-in and the front desk were pleasant with no complaints, but both maid service and the Benchmark service were lacking. One the first day the maid cleaning my room simply pulled the sheets up on my bed and emptied the trash but never bothered to replace towels, clean glasses or coffee items. Later maid service replaced some towels, but I was missing glasses throughout. I expected much better food and service in the Benchmark. Food was unappetizing (I had nearly raw sliders one night) and over-priced. Wait staff was slow and apathetic - on one occasion rushing us through our meal, then taking their sweet time to deliver and collect the bills. On another occasion, change was not returned, despite the fact I was at the table another 20 mins. I'll be back in Rosemont next year, but I don't think I'll stay at the Westin again. August 24, 2015
Rated 4 out of 5 by HOTEL STAFF I am a gold member and per my reservation I was to get breakfast with my stay and did not see any vocher for the breakfast, I went to the front desk and I talked to Jasmine and she said because I got an upgrade I would not get breakfast and then she said I will give breakfast for you stay. Jasmine is a great employee and all your employee should get training from her on how to make a customer happy. Jasmine said your hotel does not have a club / executive level, I would recommend that you see about putting one in as this is something that a lot of people enjoy when staying in a hotel. August 24, 2015
Rated 5 out of 5 by Great service All of the staff the we encountered were cheerful and helpful. But Jasmine at the front desk was excellent! She was very professional and accomodating. August 3, 2015
Rated 1 out of 5 by Horrible experience Had to change room mid stay as there was flea in the bed and my colleague had multiple bites on her body. Management response was insensitive, they made no effort to apologize or compensate for this horrible experience. July 21, 2015
Rated 5 out of 5 by Great as Usual Always happy to stay here July 11, 2015
Rated 5 out of 5 by good features Very nice hotel, with easy access to downtown. also love the bed, got good sleep. didn't have time to try the food! also your dance floors were very nice. the only thing that I was disappointed is that your pool and jacuzzi were not open! July 9, 2015
Rated 3 out of 5 by Comfortable rooms Food is below average at the benchmark hotel. We ordered food to the room after 11 pm. Called twice for someone to answer and were super rude on the phone when taking the order. July 8, 2015
Rated 4 out of 5 by Room for improvement I have stayed in this hotel a couple of times now and find it overall very satisfactory; unfortunately, my room and sheets smelled like smoke this time. I did report it to the front desk. It wouldn't keep me from coming back to this hotel though, and the staff at the front desk was very apologetic and took note of my complaint. July 2, 2015
Rated 5 out of 5 by Great stay! I just finished a three night stay here while attending a Teen Wolf convention. I have no status with SPG but still received excellent treatment. First, my room was great. I did not hear any airplane noise and the bed was comfortable, The AC worked great and was quiet (a noisy AC is a pet peeve of mine). Second, the shuttle service is fast and efficient. Currently, they are dropping off and picking up at Airport Shuttle center, which is a three-minute walk into the terminal. Third, I had free WiFi due to booking a Deluxe Room and the speed was fine. However, there did not appear to a free option for those who booked a regular room. Finally, food options are limited at the hotel. You have the hotel restaurant or Starbucks. So, you will either find yourself paying a lot for food or looking elsewhere. McDonald's is located next to the hotel. June 29, 2015
Rated 5 out of 5 by Excellent Service The service I received was simply great. June 23, 2015
Rated 5 out of 5 by Excellent Front Desk Staff This was my first experience with the Westin Hotel in the Chicago Area and I have to say that the front desk staff is superb. Anita, the agent that assisted me with my check in, was so friendly and knowledgeable. Many thanks Anita. June 23, 2015
Rated 3 out of 5 by Comfortable Conference Hotel This was my first stay at the Westin O’Hare and I was there to attend a meeting at the hotel. I was pleasantly surprised to find that the hotel was recently renovated and the lobby/interior/meeting rooms looked new and upscale/comfortable. Even though the hotel is close to O’Hare I never heard any noise from outside and with the big, open lobby I didn’t feel as though I was “stuck” at a typical airport property which they can tend to be depressing and dark. The rooms are typical Westin but don’t look as updated as the rest of the hotel. My sleeping room was nice but the air conditioner grate (located near the ceiling) rattled when the unit came on and startled me awake every so often at night. If I was going to be there for more than 1 night I would have called maintenance to come take a look at it. The room service menu is also quite limited compared to other Westin properties I have been to but it was ok for 1 day/night. June 22, 2015
Rated 5 out of 5 by Second Great SPG Star Trek Convention I was here for the Star Trek Convention. This is twice in two years that a Starwood Property has been paired with a Star Trek Convention-I think they should an official alliance. Here's why. First, this hotel could not have been more convenient to O'Hare Airport, especially with the shuttle service. I was quite pleased to avoid cabs and it made going to an d from the airport easy. Second, my compliments to Denise the concierge. She showed me how to get into Downtown Chicago via the Blue Line and how to visit Firehouses in the Loop-taking 15 minutes of her own time to review every firehouse and how to find it. She's a definite asset to the hotel. Third, the hotel was compact enough that I could back and forth from the convention facilities (which were magnificent) to my room easily. The convention facilities were incredible and made for a great experience, including the seating and vendors space. Fourth, the room was incredible. The king size bed had a lot of pillows, the desk was great,, the view of I-90. The shower was tremendous, especially the double-heads-although it was a little tricky to get in with the door. But the room was great-and the housekeeping went above and beyond to keep it clean and make me comfortable. Fifth, I loved the Gastropub, especially the Pulled Pork Burger, local beers, and Chicken Caprese Sandwiches. Staff there were all attentive and thoughtful. I think Creation and SPG should partner up more often-this was a tremendous venue for the convention-and one I endorse. June 18, 2015
Rated 5 out of 5 by Terrific Place Hotel airports can be sort of depressing, but the Westin O'Hare is a vibrant, sophisticated property. The rooms, are as you would expect, very nice. The public spaces have great energy. And the restaurant has great food and is visually delicious. June 12, 2015
Rated 5 out of 5 by Westin Ohare Great On Site Restaurant & Bar June 2, 2015
Rated 1 out of 5 by hotel is over priced for the service and quality room was noisy. Staff was not helpful. May 26, 2015
Rated 5 out of 5 by great platinum recognition Just staying for one night between flights, got platinum upgrade to an apartment of a suite. Staff super friendly and the room was amazing. Will return soon. May 10, 2015
Rated 5 out of 5 by Exceptional customer service The customer service by ALL the staff I interacted with was exceptional especially Denise at the Concierge desk. I have traveled to many locations and stayed at many different quality hotels however this stay was by far the best in comparison. Well done! April 28, 2015
Rated 5 out of 5 by fun but some quirks Hi, we enjoyed our stay but there were some quirks. The breakfast buffet was not as good as last year. I was worried that staff was overworked. I would see the same service people at 9 a.m. and at 10 p.m. in the restaurant. also parking is a real problem. Wheh we arrived on Friday we could not park in the Westin lot. We were directed to the lot served by the shuttle. When we checked in we asked if we should move the car later that day. We were told not to, but then when we left on Sunday we found a ticket on our windshield. April 27, 2015
Rated 5 out of 5 by This hotel has wonderful pillows! Had great accommodations! Staff was very friendly & helpful. They hailed cabs for me...fed me delicious and health conscious food...and gave me peace & quiet when I needed it. April 15, 2015
Rated 1 out of 5 by The plumbing was awful I did not like my stay there due to the awful plumbing. I'm thr sink and tub. As I showered my the water did not drain well, the water just stayed around my ankles. Same with the sink as I washed my face the water did not drain as well. I hate looking and standing in dirty water. March 16, 2015
Rated 5 out of 5 by Great Features I stayed at this hotel for a conference, and it was great. Good attention to detail in the room and the staff was great. February 20, 2015
Rated 4 out of 5 by nice and relaxing great for a w/e get way with a loved one ; ) February 16, 2015
Rated 5 out of 5 by Anniversary Weekend Away We were celebrating our anniversary and were hoping that the Westin O'Hare would provide the perfect setting. We were absolutely right on this one!! Not only was the room awesome in every way, but all the staff we encountered thru the weekend were courteous and helpful with directions, etc. Plus, the bonus was the amount of restaurants and activities in the area. We'll be booking again soon! January 26, 2015
Rated 2 out of 5 by Lack of attention to detail We arrived to a very hot room. Instead of moving us immediately they had us wait until engineering arrived and diagnosed the issue. After that, they moved us. Upon arrival into our second room, the bed needed to be made. January 26, 2015
Rated 4 out of 5 by Great Hotel, Disappointing Restaurant The Westin in Rosemont is a very business friendly hotel with many of the necessary amenities to ensure that you have a comfortable and hospitable stay. The hotel staff is courteous, prompt, and in line with what you can expect from many of the other properties in the Westin lineup. With that said, the most disappointing element of this property is the onsite restaurant. As a matter of necessity (i.e. sub-zero temperatures in suburban Chicago), I have been forced to dine in at the hotel on more than 3 occasions. Unfortunately every time I go, I get excited by the menu options only to be extremely disappointed by the execution and taste. For example, I recently ordered a margarita pizza with sausage, and the kitchen staff added arugula with a significant portion of lemon to the top. The pizza was disgusting and had to be sent back. How do you execute something so poorly? Well below average food is the benchmark at Benchmark. Avoid at all costs. January 7, 2015
Rated 5 out of 5 by Dangerously comfortable The remodel looks fantastic. Bed- as always- was hard to leave in the morning. My only complaint would be the hours of the bar/restaurant. It closed at 10pm on a Friday night...during the busy holiday travel season (Jan 2). Had we known that ahead of time, we would have eaten before coming to the hotel, as there's nothing really within walking distance. January 4, 2015
  • 2016-02-07 T05:36:08.103-06:00
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