The Westin Columbus

  • 310 S. High Street
  • Columbus,
  • Ohio
  • 43215
  • Estados Unidos
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Rated 3.6 out of 5 by 313 reviewers.
Rated 2 out of 5 by Great Lobby. Cool lobby, but after that it was all downhill. Rooms were much smaller than expected. Overall, the room appeard to need some updating (carpet, unpainted plaster patchwork on the wall, bed felt like it was not level...) August 14, 2014
Rated 5 out of 5 by Great experience! Beautiful hotel with an amazing staff. August 12, 2014
Rated 5 out of 5 by Staff! The staff is so accomodating: no request to large for this group of hosts & hostesses! August 12, 2014
Rated 4 out of 5 by friendly staff we had excellent experiences with staff, at check-in, restaurant and bar. bell staff and valet responsive. August 11, 2014
Rated 5 out of 5 by Fantastic staff and facilities Westin was a wonderful break on a long trip. I was welcomed with excellent customer service and treats for my dog. The room was immaculate and well appointed. We ate in house for both of our meals and the food was amazing. Our dog was welcomed everywhere in the hotel which was a pleasant change from everywhere else that we had stayed on our vacation. Our dog was especially excited about his luxury dog bed. I would highly recommend this hotel to anyone who likes luxury. August 7, 2014
Rated 3 out of 5 by good enough The Lobby was beautiful. But the carpet in the hallways and room seemed old. The floor in my room was uneven and bathroom was small. I only stayed there for one night as I was traveling and needed a good night sleep. I love the hotels beds/ pillows. So It wasn't so bad for a one night stay. Front desk girl, was very friendly! August 5, 2014
Rated 5 out of 5 by Great Oasis I loved this hotel the minute we pulled into valet. The valet attendant was extremely attentive (Kyle?) as on the way there, a rock hit our windshield and put a little nick in it, they were willing to have the auto glass repair company come straight to their lot to fix the issue. They made it clear both at valet and while checking in that if my fiance and I needed absolutely anything to not hesitate and ask. Our room was very quaint and homey. We also enjoyed the work out facility. I loved the fact that we stayed during a Westin Weekend which allowed a late checkout of 3pm. I will be glad to stay at this hotel in the future. July 21, 2014
Rated 1 out of 5 by This hotel was disappointing My initial room was not clean; therefore, I had to go back to the front desk to request a clean room. The room I was offered was way to small for the cost of this hotel. I am a business traveler either driving or flying to my destinations and do not enjoy having to deal with issues upon my arrival, especially, when the facility has been paid in advance. I was not able to cancel my reservation due to a timeline policy regarding cancellations. An exception should have been made since the hotel was obviously not prepared for my arrival even with a 17 day advance reservation. Shame on your management. September 26, 2013
Rated 3 out of 5 by Average Hotel All the hoopla about the Heavenly bed and shower is overrated. The pillow top bed was no more comfortable than the pillow top bed I have at home. The shower is just 2 shower heads that are so low I hit my head when rinsing my hair and I am only 5'7". The jets were not spa, they did not have a pulse or massaging setting. This is just an average hotel room with a great staff who was very responsive when I checked in and when calling the valet for the car. The room was clean also. I was in town for business purposes. It is conveniently located to the courthouses, German Village and the Brewery District. Be aware there is no pool. July 15, 2014
Rated 2 out of 5 by Front desk is a disaster There were a block of rooms reserved in connection to a wedding party. Every check in had problems, gift bags were supposed to be given out with each check in and were not. There was a phone call to the front desk to tell them they forgot to do so and a personal visit and still it was not done. Two days later I have no idea where the bags are but none of the guests ever received them. Poor experience. July 28, 2014
Rated 3 out of 5 by Thirty One Conference There was a lot going wrong before I ever got to the hotel. They were taking deposits out 3 weeks before my scheduled stay. They had the wrong room size. When I would call they would simply say it was Thirty One's fault and I need to speak with them. I felt like it was always being blamed on someone else. I have never been steered wrong by Thirty One so I had a hard time believing it was all Thirty One's fault. They were suppose to have cute pink snacks also they never did only were serving refreshments. Was told that they also had free wifi in all registered rooms but that wasn't true either again they said Thirty One gave the wrong info. Parking was insane. We were suppose to get a discount that discount was $2 making the nightly cost $22!!! Park across the street in the public lot $14 and I parked for 3 days. Nothing happened to my car. I know I won't be staying there next year when Thirty One returns to Columbus next year. Watch what happens with this hotel lots of hidden things that they push blame to everyone else but themselves. July 29, 2014
Rated 4 out of 5 by Hotel block rooms for an event The pricing for rooms blocked for a wedding was very good. However, members of the family were placed all over the hotel . We would have preferred to be in close proximity to each other. July 29, 2014
Rated 5 out of 5 by This is an excellent hotel! We were here for a wedding and it felt like a true get-away weekend for us!!! The room was clean, spacious and what a comfortable bed!!! Service throughout the hotel was wonderful!!!! July 28, 2014
Rated 4 out of 5 by The Staff was friendly I really enjoyed the staff. They were excellent. Especially in the Valet parking. They were the ones we dealt with the most :) July 28, 2014
Rated 5 out of 5 by Heavenly bed , but staff was amazing! Sad to be gone! I melted into the bed each night. Very clean rooms. I was with an extremely large conference group of Thirty-One ladies and the staff was superb at handling all of us. Gina, George, and Mikia went above and beyond and I cannot thank them enough for such a wonderful experience with Westin hotels. July 26, 2014
Rated 4 out of 5 by Great location Staff friendly. Room clean. July 26, 2014
Rated 4 out of 5 by Nice comfortable place to stay The hotel is a remodeled Opra house from the past. They hold allot of weddings here. Located on the bus line and within a $5 cab ride from almost everything in Columbus. Inconsistent maid service, costly slow internet and noisy wedding parties kept me from giving this hotel the usual 5 star that I give every year. They have removed this from the AmeicanHort convention list thus removing it from the bus routes for the convention. This will cause us to move to another hotel after being here every year for 6 years. I will miss it. July 16, 2014
Rated 5 out of 5 by A busy hotel, but rooms comfy and quiet Hotel was in great location and in walking distance of many attractions, including family wedding venue. Even during busy weekend, rooms on same floor as hotel wedding reception were comfy and quiet. Staff was very responsive to provide missing bathroom hairdryer. July 21, 2014
Rated 5 out of 5 by SPG Birthday I had to travel out of town to Columbus for my birthday and after delays at the airport, it didn't seem like it was going to much of a celebration UNTIL I arrived at Westin in Columbus. The young lady at the desk sent up a glass of wine and a piece of chocolate cake with a birthday note. WOW! You left an impression. Thanks Westin Columbus. :) July 20, 2014
Rated 5 out of 5 by Like Home Love this Hotel. Have stayed many times since 2000, The staff is friendly and the rooms are perfect. Especially like Thurber Bar. and all of the finishes in this Hotel, It's like a step back in time with all of the modern amenities. July 21, 2014
Rated 5 out of 5 by Excellent. Platinum SPG Service. I had an excellent experience at the Westin Columbus! As a frequent traveler and a Platinum SPG member I felt completely taken care of and very comfortable. Wonderful room upgrade--you could have had a dinner party and a yoga class going on at the same time in the room I received. Lovely note from the manager, mini box of chocolates, extra water = perfect! Hotel is in a great location as well--lots of restaurants nearby but the immediate corner where the hotel is located is very quiet which makes a big difference when traveling often. Front desk employee was friendly, informative, and professional. Overall, couldn't have been better. Thanks! January 10, 2013
Rated 3 out of 5 by Difficulty getting staff to answer the phone Ultimately called from an outside line to get an answer. Long time to get my car out of valet. Called ahead but valet had not been relayed the message. July 19, 2014
Rated 5 out of 5 by Staff is truly customer focused Staff is professional, very welcoming with great interpersonal skills. Each and every one of them. There is a reason why I come back, the facility is lovely, and the staff is superb. The dining is just good, not excellent. July 17, 2014
Rated 2 out of 5 by Poor customer service Thw hotel is ideally located, room was tiny. The refridgerator was really small and filled... I like to use fridge for other food. Staff was good, but management was not. On the overnight breakfast order form where it indicates what time you would like breakfast they had times listed from 6am - 10am-ish. I put an order in for 6:15 on Sunday as I needed to leave by 7am. At 6:30 I called asking where my order was... I got "we Di t serve hot breakfast until after 7am bc we don't have a chef here until then". The hotel not only don't call me to tell me this, nor were they going to, but tere was no apology an I had to ask to have it removed from my bill. Then when I needed to leave, they forgot to bring my car up which I called up. I had to ask management again as to what was happening, and I got a blank look and no apology. Not exactly what I expected out of a Westin. May 16, 2012
Rated 4 out of 5 by Old World Charm...beautiful I've stayed at the Westin Columbus more than a dozen times (also known as the Great Southern). It is a beautiful, old hotel that is well maintained and retains much of it's beauty and charm from a time long since past. Like many of the more traditional hotels, it boasts a beautiful lobby with high ceilings and gold leaf paint along the crown moldings. The check in desk is wood - I suspect restored from the original hotel. The rooms are spacious - although some do not have views and the hotel is very affordable. This is my "hotel of choice" when traveling to Columbus. PS. Kudos to the staff on a consistent "JOB WELL DONE: March 10, 2012
Rated 4 out of 5 by Charming Hotel - Disappointed with Room Service I visit Columbus two to three times per year and make it a point to stay at the Westin. It's a charming hotel that is centrally located. I was disappointed, though, on my most recent visit with the room service. I arrived at the hotel at 12 Midnight after a long trip from the west coast. I wasn't expecting much, but I thought the "all night dining" menu was a bit constrained. To make matters worse, my order (soup and salad) seemed to take a long time to get to my room and when it arrived the soup was tepid. Outside of the in room dining experience on this particular trip, though, I have always enjoyed my stay at the Westin. December 12, 2011
Rated 5 out of 5 by Historic hotel with excellant service Recently spent four nights at this beautiful hotel with friends and can say that their professional, friendly staff met all of our needs from check in throughout our stay. Our spacious room was clean, beds very comfortable and housekeeping staff very prompt when in need of their service. We enjoyed each breakfast with a wide variety of food and beautiful presentation. Restaurant service couldn't have been better. Valet staff very helpful with transfer of luggage and also with informing us of points of interest and use of bus system. I would highly recommend Columbus Westin and hopefully will be able to return for another visit. June 16, 2014
Rated 5 out of 5 by This hotel has tremendous employees The Columbus Westin has the friendless employees all around. Valet staff, front desk, turn down service, bartenders, room service, everyone is so friendly. July 14, 2014
Rated 4 out of 5 by Bathroom needs attention Hotel was nice. Room was welcoming and comfortable. However, the bathroom needed to be updated to match the level of the room. For example, the bathtub had black "discolorings" all over it. Was it mold? It also had significant chips. I understand that replacing tubs can be a significant expense. But, it was worth the metnion. In a somewhat related note, there was no shampoo. July 11, 2014
Rated 3 out of 5 by Well located in Columbus There's not much going on in Columbus, but i was there because of the bodybuilding convention (Arnold Classic). The Hotel is well located. Rooms are not small but are a bit old-fashioned. Breakfast and service were great, even though the hotel was full. December 28, 2011
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