Rated 3 out of 5 by mom4690 Classic hotel
Great service and great staff. I do feel that this hotel needs a major upgrade. Very "old fashioned" decor and rooms. Rooms are like going back 50 years. Beds were comfortable. Air conditioner did not work in our room.
August 17, 2014
Rated 5 out of 5 by HokieHoo Excellence in all aspects
Our stay was delightful. We stayed at the Westin because the hotel is dog friendly and advertised as that on their website. Not only are they dog friendly but people friendly too! The customer service was superior, the room was immaculate, the bed comfortable, and the air conditioner quiet with a wall thermostat that worked like home. From the desk staff to the valets, all staff were welcoming, and helpful. The hotel is a beautiful historic city hotel with a lovely lobby. Future stays in Columbus would definitely find us at the Westin. We broke up a long road trip with a stay there and it felt like a mini vacation! Great location too. Thank you Westin Columbus for the great stay!
August 6, 2014
Rated 2 out of 5 by RBSTL Great Lobby.
Cool lobby, but after that it was all downhill. Rooms were much smaller than expected. Overall, the room appeard to need some updating (carpet, unpainted plaster patchwork on the wall, bed felt like it was not level...)
August 14, 2014
Rated 5 out of 5 by Jerrod Great experience!
Beautiful hotel with an amazing staff.
August 12, 2014
Rated 5 out of 5 by Denny44 Staff!
The staff is so accomodating: no request to large for this group of hosts & hostesses!
August 12, 2014
Rated 4 out of 5 by loubuck friendly staff
we had excellent experiences with staff, at check-in, restaurant and bar. bell staff and valet responsive.
August 11, 2014
Rated 5 out of 5 by Shan75 Fantastic staff and facilities
Westin was a wonderful break on a long trip. I was welcomed with excellent customer service and treats for my dog. The room was immaculate and well appointed. We ate in house for both of our meals and the food was amazing. Our dog was welcomed everywhere in the hotel which was a pleasant change from everywhere else that we had stayed on our vacation. Our dog was especially excited about his luxury dog bed. I would highly recommend this hotel to anyone who likes luxury.
August 7, 2014
Rated 1 out of 5 by TheSkyistheLimit This hotel was disappointing
My initial room was not clean; therefore, I had to go back to the front desk to request a clean room. The room I was offered was way to small for the cost of this hotel. I am a business traveler either driving or flying to my destinations and do not enjoy having to deal with issues upon my arrival, especially, when the facility has been paid in advance. I was not able to cancel my reservation due to a timeline policy regarding cancellations. An exception should have been made since the hotel was obviously not prepared for my arrival even with a 17 day advance reservation. Shame on your management.
September 26, 2013
Rated 3 out of 5 by Nadia20 good enough
The Lobby was beautiful. But the carpet in the hallways and room seemed old. The floor in my room was uneven and bathroom was small. I only stayed there for one night as I was traveling and needed a good night sleep. I love the hotels beds/ pillows. So It wasn't so bad for a one night stay. Front desk girl, was very friendly!
August 5, 2014
Rated 5 out of 5 by Carissa92 Great Oasis
I loved this hotel the minute we pulled into valet. The valet attendant was extremely attentive (Kyle?) as on the way there, a rock hit our windshield and put a little nick in it, they were willing to have the auto glass repair company come straight to their lot to fix the issue. They made it clear both at valet and while checking in that if my fiance and I needed absolutely anything to not hesitate and ask. Our room was very quaint and homey. We also enjoyed the work out facility. I loved the fact that we stayed during a Westin Weekend which allowed a late checkout of 3pm. I will be glad to stay at this hotel in the future.
July 21, 2014
Rated 3 out of 5 by BusinessVisitor Average Hotel
All the hoopla about the Heavenly bed and shower is overrated. The pillow top bed was no more comfortable than the pillow top bed I have at home. The shower is just 2 shower heads that are so low I hit my head when rinsing my hair and I am only 5'7". The jets were not spa, they did not have a pulse or massaging setting. This is just an average hotel room with a great staff who was very responsive when I checked in and when calling the valet for the car. The room was clean also. I was in town for business purposes. It is conveniently located to the courthouses, German Village and the Brewery District. Be aware there is no pool.
July 15, 2014
Rated 2 out of 5 by Roomblock Front desk is a disaster
There were a block of rooms reserved in connection to a wedding party. Every check in had problems, gift bags were supposed to be given out with each check in and were not. There was a phone call to the front desk to tell them they forgot to do so and a personal visit and still it was not done. Two days later I have no idea where the bags are but none of the guests ever received them. Poor experience.
July 28, 2014
Rated 3 out of 5 by kandj1128 Thirty One Conference
There was a lot going wrong before I ever got to the hotel. They were taking deposits out 3 weeks before my scheduled stay. They had the wrong room size. When I would call they would simply say it was Thirty One's fault and I need to speak with them. I felt like it was always being blamed on someone else. I have never been steered wrong by Thirty One so I had a hard time believing it was all Thirty One's fault. They were suppose to have cute pink snacks also they never did only were serving refreshments. Was told that they also had free wifi in all registered rooms but that wasn't true either again they said Thirty One gave the wrong info. Parking was insane. We were suppose to get a discount that discount was $2 making the nightly cost $22!!! Park across the street in the public lot $14 and I parked for 3 days. Nothing happened to my car. I know I won't be staying there next year when Thirty One returns to Columbus next year. Watch what happens with this hotel lots of hidden things that they push blame to everyone else but themselves.
July 29, 2014
Rated 4 out of 5 by Suzy56 Hotel block rooms for an event
The pricing for rooms blocked for a wedding was very good. However, members of the family were placed all over the hotel . We would have preferred to be in close proximity to each other.
July 29, 2014
Rated 5 out of 5 by NewJersey2014 This is an excellent hotel!
We were here for a wedding and it felt like a true get-away weekend for us!!! The room was clean, spacious and what a comfortable bed!!! Service throughout the hotel was wonderful!!!!
July 28, 2014
Rated 4 out of 5 by JJ09231976 The Staff was friendly
I really enjoyed the staff. They were excellent. Especially in the Valet parking. They were the ones we dealt with the most :)
July 28, 2014
Rated 5 out of 5 by DawnDawn Heavenly bed , but staff was amazing!
Sad to be gone! I melted into the bed each night. Very clean rooms. I was with an extremely large conference group of Thirty-One ladies and the staff was superb at handling all of us. Gina, George, and Mikia went above and beyond and I cannot thank them enough for such a wonderful experience with Westin hotels.
July 26, 2014
Rated 4 out of 5 by Carol711 Great location
Staff friendly. Room clean.
July 26, 2014
Rated 5 out of 5 by CWSmith Excellent. Platinum SPG Service.
I had an excellent experience at the Westin Columbus! As a frequent traveler and a Platinum SPG member I felt completely taken care of and very comfortable. Wonderful room upgrade--you could have had a dinner party and a yoga class going on at the same time in the room I received. Lovely note from the manager, mini box of chocolates, extra water = perfect! Hotel is in a great location as well--lots of restaurants nearby but the immediate corner where the hotel is located is very quiet which makes a big difference when traveling often. Front desk employee was friendly, informative, and professional. Overall, couldn't have been better. Thanks!
January 10, 2013
Rated 4 out of 5 by Allexx462 Nice comfortable place to stay
The hotel is a remodeled Opra house from the past. They hold allot of weddings here. Located on the bus line and within a $5 cab ride from almost everything in Columbus.
Inconsistent maid service, costly slow internet and noisy wedding parties kept me from giving this hotel the usual 5 star that I give every year. They have removed this from the AmeicanHort convention list thus removing it from the bus routes for the convention. This will cause us to move to another hotel after being here every year for 6 years. I will miss it.
July 16, 2014
Rated 5 out of 5 by Outlaw2 A busy hotel, but rooms comfy and quiet
Hotel was in great location and in walking distance of many attractions, including family wedding venue. Even during busy weekend, rooms on same floor as hotel wedding reception were comfy and quiet. Staff was very responsive to provide missing bathroom hairdryer.
July 21, 2014
Rated 5 out of 5 by McAdoo SPG Birthday
I had to travel out of town to Columbus for my birthday and after delays at the airport, it didn't seem like it was going to much of a celebration UNTIL I arrived at Westin in Columbus. The young lady at the desk sent up a glass of wine and a piece of chocolate cake with a birthday note. WOW! You left an impression. Thanks Westin Columbus. :)
July 20, 2014
Rated 5 out of 5 by GreenMan5270 Like Home
Love this Hotel. Have stayed many times since 2000, The staff is friendly and the rooms are perfect. Especially like Thurber Bar.
and all of the finishes in this Hotel, It's like a step back in time with all of the modern amenities.
July 21, 2014
Rated 2 out of 5 by Anaerobic Poor customer service
Thw hotel is ideally located, room was tiny. The refridgerator was really small and filled... I like to use fridge for other food. Staff was good, but management was not. On the overnight breakfast order form where it indicates what time you would like breakfast they had times listed from 6am - 10am-ish. I put an order in for 6:15 on Sunday as I needed to leave by 7am. At 6:30 I called asking where my order was... I got "we Di t serve hot breakfast until after 7am bc we don't have a chef here until then". The hotel not only don't call me to tell me this, nor were they going to, but tere was no apology an I had to ask to have it removed from my bill. Then when I needed to leave, they forgot to bring my car up which I called up. I had to ask management again as to what was happening, and I got a blank look and no apology.
Not exactly what I expected out of a Westin.
May 16, 2012
Rated 4 out of 5 by Adam Old World Charm...beautiful
I've stayed at the Westin Columbus more than a dozen times (also known as the Great Southern). It is a beautiful, old hotel that is well maintained and retains much of it's beauty and charm from a time long since past.
Like many of the more traditional hotels, it boasts a beautiful lobby with high ceilings and gold leaf paint along the crown moldings.
The check in desk is wood - I suspect restored from the original hotel. The rooms are spacious - although some do not have views and the hotel is very affordable.
This is my "hotel of choice" when traveling to Columbus.
PS. Kudos to the staff on a consistent "JOB WELL DONE:
March 10, 2012
Rated 4 out of 5 by TravellingDad Charming Hotel - Disappointed with Room Service
I visit Columbus two to three times per year and make it a point to stay at the Westin. It's a charming hotel that is centrally located. I was disappointed, though, on my most recent visit with the room service. I arrived at the hotel at 12 Midnight after a long trip from the west coast. I wasn't expecting much, but I thought the "all night dining" menu was a bit constrained. To make matters worse, my order (soup and salad) seemed to take a long time to get to my room and when it arrived the soup was tepid. Outside of the in room dining experience on this particular trip, though, I have always enjoyed my stay at the Westin.
December 12, 2011
Rated 3 out of 5 by Will57 Difficulty getting staff to answer the phone
Ultimately called from an outside line to get an answer. Long time to get my car out of valet. Called ahead but valet had not been relayed the message.
July 19, 2014
Rated 1 out of 5 by TravelGuy Not my favorite Westin
I had numerous problems during my stay:
- Television receiption is horrible. I could not make it through a show without losing signal at least once.
- Internet reception is also bad, especially during the evening hours. I had to get up at 5am in order to be able to do my work.
- The fitness center is not well attended. They were completely out of water when I visited.
- I selected the ‘Green’ option twice. One time, housekeeping ignored my request and cleaned the room anyway. On the second occasion, I was not credited for Starpoints when I turned in my card to the front desk. (They also failed to clean my room on the single night that I did not select the ‘Green’ option)
February 13, 2013
Rated 5 out of 5 by gerusha Staff is truly customer focused
Staff is professional, very welcoming with great interpersonal skills. Each and every one of them. There is a reason why I come back, the facility is lovely, and the staff is superb. The dining is just good, not excellent.
July 17, 2014
Rated 3 out of 5 by Charlie Well located in Columbus
There's not much going on in Columbus, but i was there because of the bodybuilding convention (Arnold Classic). The Hotel is well located. Rooms are not small but are a bit old-fashioned. Breakfast and service were great, even though the hotel was full.
December 28, 2011