Rated 5 out of 5 by JPG1930 Great, as always!!!
This is our 2nd year hosting a conference at this hotel and each year I am amazed at the great service and upscale accommodations. This is a great venue attached to the Galleria and one could spend the weekend while never having to leave the complex.
I also like the innovative $5 "green card" that let the room not be service since I was only staying 2 nights. I think it is creative, responsible, and a chance to earn additional SPG points.
June 30, 2014
Rated 2 out of 5 by Sdixon88 Expected Better
I stayed at this hotel for new years weekend and i was very displeased. house keeping did not turn down the room as we asked we had to call 3 times and when we came back it still was not done.After the 4th call it was finally done. The food was expensive but not tasty at all. It may have been an off day because usually the Westin is a great place to stay, I was very disappointed and I am very hestintant about booking with the Westin again. I am heading to Vegas in Aug and i would usually consider the Westin as an option but i am not so sure this time because i don't trust that i will have a pleasurable experience.My plan was to stay a couple of extra days that my job did not cover but i checked out of the Westin and booked another hotel for my additional 2 nights.
June 25, 2014
Rated 4 out of 5 by MNC55 Conference location great
Small conference at this hotel, met all my needs. Took advantage of the green feature.
June 30, 2014
Rated 3 out of 5 by JD111111111 Slow Service-Terms of submission is a joke.
Room Service took an hour to cook eggs, and all of the items that we asked for weren't with our order. Instead of waiting longer, we took the order as is. Also, the movie we purchased froze every 30 seconds or so. Front desk was kind enough to remove that from the charge. Although, automatically adding a gratuity to room service defeats the purpose of what gratuity is meant for. If the service is bad, it should reflect in the tip. The room was comfortable, but I would recommend supplying two robes in the room instead of just one.
June 22, 2014
Rated 3 out of 5 by Bluewolf Bad Food
The Second Floor Restaurant, the only place to get breakfast, is terrible. I have stayed at this hotel for several days in June in 2012, 2013, and 2014. The 2d Floor was very good in 12 and 13. Something has changed dramatically. My wife and I ate dinner there last Wednesday. My steak was almost inedible. We had breakfast there yesterday. My wife's waffle was so stale and hard that she could hardly cut it. My scrambled eggs were way overcooked.
June 22, 2014
Rated 5 out of 5 by Shelly33 Love the window seat
Loved our stay. Very clean and comfortable. The window seat was our favorite part. loved sitting and watching the world go by. Love it being on the mall. We would definitely stay here again.
June 23, 2014
Rated 5 out of 5 by GaryandKelly Nice getaway
The hotel met all of our needs. We planed the stay within a couple of hours of our check in and our stay was fantastic.
June 23, 2014
Rated 5 out of 5 by Sue20510 A nice surprise
I stay at this hotel very very often but I'm still just Gold but last week, they let me use the executive suite where you can use the business facilities, have breakfast, evening snacks. It was great! And I would like to say that the hostess in the morning is superb. She is very helpful, glad to see me, happy to do her job, but it doesn't come across as obsequious. I really liked her.
June 20, 2014
Rated 3 out of 5 by eboona Rethink the Green Option
I always choose the green option at a hotel and did so this time. Little did I know that it meant no bathroom cleaning, disposal of dirty towels (we women do wear makeup), emptying of trash, or making of the bed. I'm fine with reusing clean towels and not having fresh sheets for a few nights, but when I called the desk to ask why my room hadn't been made up, I was told that it would not be done because I had selected the green option. Had anyone told me in advance that it meant no service whatsoever, I would have declined, The $5 "voucher" (useless) didn't begin to make up for the lack of service.
June 6, 2014
Rated 4 out of 5 by Stelliow SubstandardS
I was never recognized as an SPG member.
My room was very noise, since it was facing the toll road.
Could not change credit cards at check-in, since the front desk clerk did not seem to understand a simple request.
June 9, 2014
Rated 5 out of 5 by boogie8787 this hotel has accessability to good shopping
Good Shopping and a real nice Grand Lux Restaurant nearby.
June 9, 2014
Rated 5 out of 5 by smuparent second home
this is my most favorite hotel in the world. Since my daughter attends SMU, I have stayed here many times and gotten to know the staff. Everyone is so nice and they make me feel at home.
Being spg member and being taken care of in the morning and afternoon at the spg lounge is my favorite time
October 11, 2013
Rated 5 out of 5 by Sailor501 A Wonderful Hotel
I have traveled all over the world and stayed at some of the best hotels. The Westin Galleria Dallas was, by far, one of my favorites. The facilities were clean and refreshing. The staff was superb. One morning I woke up and wanted something cold to drink. I went downstairs and asked the desk attendant, Ashley, if they had a vending machine nearby. She said they did not. Too my surprise, she voluntarily gave me two of her own Cokes. I offered to pay her, but she refused to accept the money. I have never experienced such genuine hospitality. Thanks again, and I look forward to staying there again in the future!
March 4, 2013
Rated 4 out of 5 by Oniki Perfect for Business & Pleasure
Truly enjoyed my stay at the Westin Dallas Galleria! The hotel lobby directly opens into the best mall in Dallas! Shopping, Entertainment and Great Food are right at your footsteps! I was traveling for business and it was in close proximity to all the retail headquarters that I needed to visit. As I am in the business of fashion, it was great to be able to visit stores within the mall to see the latest trends and people watching without having to make an extra trip!
No need to question the comfort of the hotel - it's a Westin, so it's a given that the staff was friendly and my sleep was Heavenly!
January 10, 2012
Rated 5 out of 5 by AMTB Great for conferences and then sneak in a getway!
Excellent. loved the room!!!!!
June 4, 2014
Rated 4 out of 5 by Bing49 Bedding
The linens and pillows are luxurious! Quiet rooms also helped for an unusually restful sleep!
June 2, 2014
Rated 4 out of 5 by treon Internet
I cannot believe that your hotel still charges ten bucks for internet connection. Your proud of your room rates and by adding an additional $10.00 when your competitors prove free access to internet seems you are lagging behind in customner service.
May 30, 2014
Rated 4 out of 5 by Sanchez62007 Great Hotel!!!!
Hotel was beautiful! Staff at front desk was not very friendly, all they wanted was to check us in and check us out. I work at a hotel and I know this is very important for a guest experience. I called down 1 morning to Service Express and I believe Gus ansered the phone because while trying to open the curtain,the curtain rod broke. Gus was very polite and got someone to fix it right away. Attitude was great. Thanks Gus!!!
May 26, 2014
Rated 4 out of 5 by Rojo We had a great time at the Westin!
We had a wonderful stay at the Westin Galleria. The room was comfortable & clean and that is ALWAYS my main concern. There was one tiny problem though. Our door really didn't fit tight. You could almost see out into the hallway down the side of the door. This let the sound of loud talking, self important, inconsiderate guests (did I leave anyone out?) to travel into our room unabated. It troubled me and woke me up at night. If that door had fit properly and tight I don't think the noise would have been so bothersome. Other than that, everything was GREAT!
July 4, 2012
Rated 3 out of 5 by Thisisastupidrequirement Hotel experience needs help
I came in late (1:30 am) and found my breakfast order still hanging on my door in the morning. So much for room service. Make sure you request a bathtub if you want one since most of the rooms have showers. To take a bath it took my 5 minutes to figure out how to make the complicated shower contraption stop so I could run a bath. Not worth the effort to stay there. I could get $5 off my room if I didn't want them to clean it. which they pitched as goin g green
March 7, 2014
Rated 5 out of 5 by MAD62 Dallas 5/24/14
First time to stay at this Westin. Attended a wedding in the country. Long drive, tired and ready to relax. The young man at registration was young, on his game and very helpful. Our room was great and ready. Very pleasant stay.
May 26, 2014
Rated 4 out of 5 by MediaM Gone with the Heavenly Beds and Showers
We are very disappointed at the installation of the "rain showers." One cannot take a shower without getting your hair wet. It's like taking a "sponge bath" to take a shower or wearing a shower cap and trying to keep hair from getting wet and then trying to "redo" a hairdo.
Also, the heavenly beds are gone! The long skinny pillows on the king beds are very uncomfortable. What happened to the pillows and beds that drew us to stay in Westin hotels?
February 3, 2014
Rated 4 out of 5 by Steve555 Very nice stay (with an asterisk)
Great hotel, very good staff and a great location. The mall is outstanding and the hotel's location in the middle of it makes shopping and snacking very convenient. The only hiccup is again with the SPG status. Couldn't even get on an SPG floor. As one other rater noted, didn't get the 250 point bonus. Was acknowledged at check-in as gold, but that seems to be about it.
Regardless, if I return to the Dallas area, I wouldn't hesitate to stay at this hotel. The room provided was comfortable and spotless.
July 21, 2012
Rated 5 out of 5 by Stardustth Terrific shopping and comfort
Great for business and shopping, this facility meets both...nice pool area and exercise facility where workout clothes are provided.
May 25, 2014
Rated 3 out of 5 by smorga48 Starwood loyalty got me nothing....
I have been a SPG member for many years now and have stayed at this hotel more times than I can count. At check in I asked about a room upgrade or a corner suite. Unfortunately I got a very old room with burn marks in the desk from a curling iron or something like that. My "mini bar" was empty but there was a price sheet on top of the fridge (why I dont know since it was empty) and the internet LAN line was inoperable. No power at the internet connection. I guess I expected more from this hotel.
March 18, 2012
Rated 4 out of 5 by peggy62 The room was really hot
Even though there was a temperature control in our room it did not seem to matter what it was set on, the temperature remained the same. I did not sleep well because I woke up numerous times hot and sweating .I would guess the constant temperature to be somewhere around 78 to 80.
May 21, 2014
Rated 5 out of 5 by Hunter1117 AWESOME STAY
I was here for a one day conference and was treated WONDERFUL by every staff member I encountered. The room was amazingly clean and comfortable! If I didn't have to attend the conference I would have stayed in bed all day.
March 4, 2014
Rated 4 out of 5 by Butter1952 Linens
The fitted sheet was rough.
March 13, 2014
Rated 2 out of 5 by StarAllianceGold Cleanliness and staff attitude
The bedsheet are not change throughout my entire 7 days stay.
This tells you how much they value customer.
When the complimentary hotel shuttle failed to pick me up at the designated location, the concierge denied that it was not their fault. They made me seated out in the open for more than 1 hour. In the end, I decided to take a taxi back to the hotel. Total disrespect for a guest like me.
Over the phone, they addressed me ma'am when they clearly know my gender. I have to correct them.
Very unsatisfactory. Found pieces of broken glasses in the ballroom. It showed they dont vacuum the carpet. My training required participants to be on the floor. Very dangerous.
April 5, 2014
Rated 5 out of 5 by ShanaP Ice storm
Comfortable and clean and smelled good
March 4, 2014