Rated 5 out of 5 by JTID Customer service is key
For the past five years, just before Christmas I use points and bring my family here for a pre holiday treat. We ice skate, shop and get pictures with Santa. The hotel is always well run and we have a great time. This year, prior to check in the hotel had an issue with my suite. Michael T. the Director of the Front office contacted me and went above and beyond all expectations to assist in solving my issue and making sure my family had a phenomenon stay.
Without going into details, my family and I would like to thank, Michael, the entire staff, even The Second Floor restaurant (where last year we had a fantastic Thanksgiving) for the service and recognition.
December 20, 2015
Rated 4 out of 5 by Bob18 April 2015
Nice hotel. Attached to mall. Decent parking and easy expressway access.
December 16, 2015
Rated 5 out of 5 by MaryC8 Awesome Hotel
This hotel has everything, great pool, gym, comfortable beds and most importantly a wonderful friendly staff. The mall that is attached has a great mix of stores and makes it very convenient place to stay. If ever in Dallas again, this is my only choice to stay.
November 17, 2015
Rated 5 out of 5 by Ryan78 Great location, great staff
I frequently stay at the Dallas Westin Galleria due to its location and the friendliness of the staff. The recent renovation has lifted the quality of the facilities back to top notch.
November 10, 2015
Rated 1 out of 5 by Ltheret Noshowcharge
Although called and canceled reservation within given timeframe, hotel still charged no show fee of $217. When I called to get taken care of and provide cancellation confirmation I was told there were two separate reservations, one of which I did not make. They refused to remove charge. At one point during the multiple conversations, a Westin representative told me to fabricate a story where my secretary double booked me. I explained I could not do that. Their solution is to proceed with the charge and have me file a reimbursement as a company expense. This is not a solution either. Multiple calls and emails have been received with very poor customer service and a continued charge of which my bank is questioning as fraud since it is clear I was not in Dallas during that time.
October 14, 2015
Rated 5 out of 5 by smartmom72 Outstanding hotel
Thoroughly enjoyed my stay at the Westin. Very spacious and comfortable. Wonderful view of the Dallas skyline. Food service and staff were great. Looking forward to another visit.
October 4, 2015
Rated 3 out of 5 by dmc13 Disappointed in this location
We have stayed in the Westin Hotels in different cities so, we stayed for 2 nights to attend a wedding in this hotel. We were in room 1117. It had a connecting door to room 1116 where the people were so loud that we could hear every word (even at 1 in the morning). The toll road sounded like a race track all night long. The beds were very comfy, just wish there wasn't so much noise. The food in the Executive lounge was less than expected on Sat. and by Sunday, it was nothing but a repeat & most of it was gone by 10 (even though food is served until 10:30). The food served in the Prive Room was beautiful on the plate but, the steak & prawns were tough & lacked flavor. The appetizers were good and the staff was nice. The Grand Lux Cafe is in the Galleria & the food is great! Good hotel to sleep in if you don't get a room on the Toll Road side & go out to eat.
August 17, 2015
Rated 3 out of 5 by noname2015 need improvement
we had to stay at this hotel due to the location is very closed to our meeting place. this hotel offers no benefit to spg card member. its the same using other credit card.
August 11, 2015
Rated 5 out of 5 by jnjb49 great experience
We thoroughly enjoyed our relaxing stay at this hotel. Clean, comfortable, and i must mention the really top-notch service. The staff really makes the hotel and from the valet and front desk to the bartender and room service, the attentive and courteous level of care we received was excellent. As well, the bar and food are as good as you will find in any hotel (room service omelettes were awesome). We will be back, and we won't hesitate to recommend this hotel to others. Thanks!
August 10, 2015
Rated 5 out of 5 by Spurs41 Weekend with family
The hotel was great. From the moment we arrived the bell staff asked if we need help. I told the gentle man I was just going to go and check in first. While my family was in the car unloading our luggage he took it upon himself to get a bell cart and helped my family to unload our luggage. I didn't get his name. While I was checking us in .The staff was also great. The front desk a Gant who helped me check in and The front desk Manager were so helpful. Because we had upgraded to the club level for one night. But The director of front office Michael and his staff accommodated us with the club level for the weekend. Thank you for that my self and my family enjoyed it very much. On our second day there our housekeeper don't remember her name but she was very helpful. Before she left she asked if we needed anything else and we did that she would outside just down the hall. Thank you. We enjoyed our stay so much that we did not want to leave. Thank you for making us at home and treating us like family.
July 4, 2015
Rated 1 out of 5 by Doug1688 Inattentive staff and uncleanliness room
Stayed here with my wife from June 23rd to 28th. I received emails from Westin stating upgrades are available for $30.00. Called less than 12 hours before my arrival and was told upgrades are available. Figure with my Platinum status I would be given an upgrade. Upon checked in, I was told the hotel was not full. Asked to see if I could get a courtesy upgrade, all of a sudden they said they were booked fully and no courtesy upgrades are available. Not sure why SPG still put upgrades as a benefit for Platinum members as I have never received an upgrade before.
Got to my room, found out previous guest shaved but his hair was all over the toilet and toilet seat cover. It was awful and went outside to have the housekeeping lady to clean the bathroom again.
I've ordered room service for breakfast during my stay. Every night I had to call to request for the express card to order my breakfast. You would assume that after ordering the first and the 2nd breakfast, the hotel staff would automatically provide one so I don't have to call on a daily basis.
Hotel service was non-existence. It appears service is getting worst every year. I've stayed at this hotel more than 5 occasions, doubt I would go back with the poor service I've received this time around.
July 1, 2015
Rated 5 out of 5 by Israel007 Greate for Family
Awesome this is a greate place to stay with lot of fun
May 27, 2015
Rated 5 out of 5 by texassisters girls weekend
my sister and I came up to Dallas to visit the museums and shop. Our room had a great view and was extremely clean, spacious, and modern. The beds and linens were outstanding. Loved the deep bathtub and large bathroom as well. Loved being able to walk right into the mall and when tired return to the room for rest and relaxation. the staff at the front and the restaurant could not have been more friendly and helpful. Will definitely return!
May 8, 2015
Rated 5 out of 5 by kevbot Another Great Stay
I was in Dallas on business and always try to stay here when it's convenient. It had been almost a year since my last visit and I found that neither the service or the rooms had deteriorated in the mean time. The club lounge was fantastic as always. The room had been well maintained and was clean.
May 6, 2015
Rated 3 out of 5 by tracy1554 Spiders
I found several spiders in my room "1017" and one on my bed. I found this quite upsetting.
May 5, 2015
Rated 5 out of 5 by VicShade If you like to shop till you drop stay here
Galleria connected to the hotel. I didn't count but must be over a 100 top name stores. A few good places to eat in hotel and a ton of great places just a mile away.
Staff went the extra mile to find some ties I left behind. Turns out, I didn't leave them behind but they made the extra effort try and find them.
May 1, 2015
Rated 3 out of 5 by dawn15 Westin Galleria Dallas
Stayed at the westin galleria and had a pleasant check in experience. Dropped my stuff off and went exploring. When I returned that night I realized I hadn't inspected the bathroom before I left. It was as if someone had been hanging out in the bathroom. The mouthwash was open and half used, the trash can was full of papers, and there was paper left on the toilet. The comforter also had what appeared to be make up stains on it. Called the front desk and was offered breakfast vouchers and extra spg points. Needles to say I won't be back at this westin.
April 25, 2015
Rated 5 out of 5 by SharkPhillips Amazing Experience
Exceeded my expectations beyond belief. Wonderful room, fabulous staff and delightful experience.. I look forward to returning again.
April 20, 2015
Rated 3 out of 5 by Bob18 Good and Bad
The good- Great lounge, and great lounge attendant. Location, attached to the galleria mall, easy access to expressway. Plenty of underground parking.
The Bad-AC didn't work in the suite bedroom, so in the middle of the night it became unbearable to sleep. Internet in the suite, which is on the end of the hotel was terrible, if and when it worked.
April 18, 2015
Rated 5 out of 5 by Sunshine89 Great location, gorgeous hotel
I would love to stay at this hotel again the next time I'm in Dallas. Everything is new, modern and clean. The only annoying thing was the parking- it was a fairly long walk to and from the self park garage.
April 1, 2015
Rated 1 out of 5 by EWILLIAMS VERIFY ALL YOUR INFORMATION
First time in Dalls, very excited. Beautiful hotel. Upon check in, was personally greated, unfortunately, was not given any information to assure they had my name correct. Apparently, front desk attached my credit card to another guest's name and address. Several charges were made to my card and I am still trying to dispute. When dealing with someone's credit card, I believe the front desk should be more professional and verify the name on the card to the name of the room.
March 31, 2015
Rated 5 out of 5 by Dsmith22514 Westin Galleria great location
Westin Galleria love the location In North Dallas proximity to many fine dining establishments but have found Oceanaire restaurant and 2nd floor restaurant bar are exceptional. when I stay on business this is the hotel I bring my wife to as she has things to do in near proximity to hotel during the day Many shopping options and lunch dining options. Access is great to both DFW and Love Field as location is right of 635 freeway or North Dallas toll road. I appreciate the fact that when I stay by myself upgrade options are not happening as you are sold out, but when I bring my wife I seem to get a Suite under Platinum upgrade every time when it really matters
March 30, 2015
Rated 4 out of 5 by MichielV solid quality
good room, pleasant staff, good bar for a drink.
best hotel in that particular area - Dallas Galleria.
March 28, 2015
Rated 2 out of 5 by total2015 OK hotel, bad customer service
I booked this hotel through an online source. We booked 2.5 in advanced. I called to request a double bed and was told OK. I callled again the week before to confirm and was told that yes, request noted. When I got there, the night staff person told me that there were no double rooms available. That I shouldn't have been promised a double room. I understand if one person had said yes to me, but TWO people confirmed that my request had been taken into consideration.
Also I had called to let someone know about a late check in, twice. I was on hold for 17 minutes to confirm my late check in. when I got there, he said to me that I was lucky to have gotten a roo., despite my call for a late check in.
I have stayed at different Westin hotels and can honestly say that I am not satisfied. This room was cleaner than the last one, but the staff was just as rude. The beds were hard and the roll away beds wetent very comfortable. I will not be staying at another Westin unless I have no other choice!
March 24, 2015
Rated 2 out of 5 by jazzydf Hair Alert
I had a lot of hair in my bed and in a bath towel. Looks like someone prior may have cut their hair. We did not notice it until we had already laid in it and it grossed me out. The only reason I'm giving 2 stars is because the front desk did address the issue and moved our room and comped a night. However we moved rooms at 6am because I did not want to lay in that bed again. By the time we moved there was no reason to go back to sleep. Therefore, my day was very long. I'm just glad not to have caught anything from the hair.
March 17, 2015
Rated 5 out of 5 by Mike1362 What a great experience!
The staff and the experience was amazing!
February 24, 2015
Rated 5 out of 5 by RoadWarrior6734 World-class experience
From the friendly and helpful front desk staff, to the spotless room, and the comfortable conference faciltiies, my entire experience was truly world-class. The Westin team didn't miss a beat
February 20, 2015
Rated 3 out of 5 by FrequentTraveller12 Uneven hotel experience
Upon check-in, I was recognized as a Platinum member. However, I was given no upgrade nor was I even placed on a SPG floor. Other than asking what I wanted for my amenity, there was no other discussion of any benefits. When I asked about the lounge, the woman checking me in said 10am-9pm. I was confused and asked her what lounge this was. She said those were the mall hours. Clearly she wasn't listening to me and she didn't even tell me what floor the lounge was on.
The room was fine, but the bathroom area was very small. Also, the robe in the room was missing and you can definitely hear your neighbors slamming their doors.
The shining light on this property is Anna in the executive lounge. She's incredibly friendly, funny and helpful. We had a 2 hour blackout in the hotel one night. She kept us entertained and our wine glasses full while we were sitting in the dark.
February 17, 2015
Rated 5 out of 5 by TheAnswers Five Gold Star Experience
This is the third property that my wife and I have stayed at in the past three years. Outstanding treatment throughout.
February 17, 2015
Rated 1 out of 5 by Dixie2000 SPG recognition?
We checked in to the Westin at the Galleria in Dallas on Monday 5 Jan. My wife asked for a possible room upgrade because of our Gold status. She was told that no rooms were available. After showing the staff rooms were available on the internet she was then told that upgrades were only available for an additional fee. That is not an upgrade! That is paying for a more expensive room. When we pressed the staff on what the benefits showed on the internet we were told upgrades were only for Platinum members. After a call to the SPG they agreed with us and called the hotel and talked to Jessica Weisel , the night manager. The first person at SPG told us the manager has refused to upgrade because we didn’t understand the rules. We were changed to someone at the Corporate SPG and they also agreed with us. Another call to the manager was met with the same result. The Corporate SPG person said there was nothing she could do if Jessica refused. We have stayed at this hotel many times over the past 15 years and NEVER had a problem until encountering Jessica Weisel. I feel let down by SPG and am angry at the rudeness of Jessica Weisel. I will have trouble ever giving the Westin my business again. As you can see on many internet sites this is not an isolated event for us. Look a couple of reviews ago.
January 7, 2015