Rated 1 out of 5 by Layneb No preferred guest recognitions, was forced to move rooms w no staff compensation
We checked in on a Thursday night, and had decided to extend our stay at check-in for two days. I specifically asked for a room that we would not have to move for the next morning. We were appropriately placed in a nice room on the preferred SPG guest floor that was clean and well appointed. Friday morning at 8:30am we received a call from the front desk telling us our room was blocked and we would need to be moved for the next night. I told them that I had specifically asked for a room at checkin that would not cause us to move. The front desk woman was very inconsiderate and quite rude. I came down to the front desk and rechecked in for the next room, started carting my stuff to the lowest floor, only to find it in poor condition, dirty and not nearly up to my expectations. Mind you, we were paying the exact same rate. I called down and explained the room looked like it had been beaten up and I would like to be moved to a clean room. Again, the woman working the front desk was very rude, and moved us one floor up to another accessible room, with no apology, compensation or recognition of the inconvenience she was causing as she hustled me from one room to another. Even a drink credit would have been appreciated. Will never stay here again or recommend to coworkers. We travel a ton for work and stay at SPG hotels constantly. I've never been so disappointed and will be skeptical w booking w Westin in the future.
January 15, 2016
Rated 4 out of 5 by neice24 This hotel is in a great location
Overall it was a good experience. The name represents upscale, therefore, the hotel needs upgrading. The young lady that checked us in was great. I don't remeber her name, but I want her to know that I really appreciate all her help.
We ate in the restaurant and the service was extremely slow, but the food was good.
December 30, 2015
Rated 5 out of 5 by Jack2015 The only place to stay to see authentic Memphis
Westin is the only place to stay in Memphis if you want to combine modern comfort, old fashioned southern hospitality, and killer location!
December 9, 2015
Rated 4 out of 5 by ValPlatt Enjoyable
The hotel was very nice and the location was fantastic. The room was quiet and room size was comfortable. My only feedback is that we stayed in the hotel from Wed-Sun and our sheets were never changed. I am sure we could have requested it however it was surprising that we were not provided with fresh sheets during our stay. Also on our last night we ordered room service. I found it ridiculous that there was a very high unavoidable service charge in ADDITION to a $3 delivery fee then the staff member was very put off when they were not additionally tipped for walking a bowl of ice cream and pie down the hall.
We had issues with the parking garage almost daily however I do not believe that was something that was within the Westin.
November 30, 2015
Rated 4 out of 5 by thepainmd Great stay but not without room for improvement
Three of my family stayed for the weekend for a Dance convention. I had requested a room with two queen beds but the hotel had sold out and I received a room with a King bed for the three of us. A roll away bed was offered at an additional $20.00 a night which I had no choice but to pay for. I feel that the roll away should have been offered at no charge being they had over booked the queen rooms. Also there were extended waits for the elevator due to one being broken all weekend.
November 9, 2015
Rated 5 out of 5 by Drew30 Hotel is AMAZING
I just stayed here Friday night.And all I can say is I will never stay anywhere else in memphis again.The Hotel was very clean and comfortable.But the best thing they had to offer besides a excellent room was there staff.All the way from valet to bar tender,check in.I mean honestly you could night find a more friendly and welcoming staff.And it wasn't one in particular it was everyone they all spoke to us and made sure that they were meeting our needs or if we needed anything.They made a huge impression on me and the quality of there establishment i will be going back.Just to get away for a night and relax.Great location,excellent rooms and better service.Thank you guys for the experience.
September 5, 2015
Rated 4 out of 5 by tracy59 A good week
we spent 7 days here and the staff treated us very nice. Our room was nice and clean. We arrived early and were able to check in which was nice. The only problem we had was with the room service it was very pricey so we ended up eating out and that was the one reason we picked this hotel. Although all other aspects were great and we would stay here again. It it right off Beale St. And close to a lot of night life. We did hear music at night but we expected that with the hotel being so close to everything it didn't keep us awake. Over all we had a great time.
August 19, 2015
Rated 5 out of 5 by gwen69 Excellent!!!
By this being my First time experiencing the Westin Hotel I was Expecting the best. And I Was Not Disappointed..Excellent Service...Friendly Staff, Beautiful Rooms & Over the Top Bathrooms....I have one Complaint...that is the Owners should Seriously consider REMOVING the CARPETING...due to all the different travelers and the very Real. Threat of Bugs...Hardwood Floors is the Best way to go
August 14, 2015
Rated 5 out of 5 by VeryGoodPointsStacey Westin With Ideal Location
I've stayed at this hotel now three times in past 9 months. I still love the hotel. The location is ideal providing easy access to Beale street, the Arena, and restaurants and shopping.
The hotel is fairly well kept. The public areas are nice and clean and the rooms are nice, but showing a bit of wear and tear. For example, the shower had a lot of chips in the grout and the carpet was worn. The room was clean and very comfortable.
The restaurant is great and I enjoyed sitting at the bar. The dinner service is exception, but getting good service at breakfast is not easy, especially if you're paying with a hotel voucher/certificate. The vouchers are handled differently by ever server so it's hard to know what you're getting, what's included, if tip is automatically added or not and how long it will take to get a bill. Other than that, service is very good at the hotel.
I will absolutely stay here again for sure!
July 30, 2015
Rated 4 out of 5 by AtlantaRhea Accommodating Staff
Despite having an almost full hotel, the front desk staff did everything in their power to ensure that the 2 rooms I booked were near each other. We appreciated their efforts very much.
The rooms are nice, smell good and are clean. The only complaint is with the rain shower heads - they are incredibly tall and it's hard to rinse. But we understand it's to accommodate athletes when they stay since the arena is across the street.
Also, on a super hot Memphis day, after being out and about, it would've been great to jump into a pool :(
Other than that, we had a lovely stay.
July 29, 2015
Rated 1 out of 5 by Richie72 Nice location, but that's about it.
Our stay got off to a bad start the minute we walked in the door. We had to push for some of the requests that we had already made in the reservation 4 weeks earlier. (Not sure why you ask for special needs if you can't fulfill). Staff seemed uninterested and slightly argumentative with my wife. In the end everything worked out, but this is just another Westin in another town. Look elsewhere if you need more from a hotel.
July 14, 2015
Rated 3 out of 5 by Will14 Does not meet overall Westin experience expectations
Pulled up to the hotel and the first thing I saw were overflowing trashcans flanking the entrance, 'it gets that way here on the weekends" was valet's comment. I asked for the concierge which is listed in the hotel description. They did not in fact, have a concierge. Walked to The Peabody hotel for concierge services. Wasn't placed on a Preferred Guest floor. More of a Spring Break Palm Beach party vibe- not a business environment and definitely not the usual Westin feel to the property. Overall the property needs a refresh. With all that said, Chris was outstanding, and she made up for the lack of concierge services thru her in-depth knowledge of the area. Wish I'd met her my first night as the rest of the front desk team was decidedly unhelpful.
June 20, 2015
Rated 5 out of 5 by kamplicated kamplicated
Great room!!! Clean, comfortable, roomy!! Your staff is over the top, from the young man that greeted us and initially parked our car, to the bellhop that helped us unload and to our room (clean professional appearance, polite, knowledgeable, personable, his name was Lawrence!! what a great employee) to the desk clerk at check in, our requests for additional services, to the bellhop (another personable, professional, engaging, helpful!!) at departure, what a pleasant experience. Not many hotels these days offer the type of hospitality yours did. Made an awesome impression on our family and you need to give those individuals and your staff and big pat on the back and thank you. Wish I could remember names so I could ID individually!! We WILL be back.
June 9, 2015
Rated 5 out of 5 by awjw Westin. Beale st.
Great hotel. Great location. Comfortable bed. TV went out about 10pm. Don't know when it came on again. Staff didn't seem to be able to fix it when called.
April 11, 2015
Rated 5 out of 5 by VeryGoodPointsStacey Fabulous hotel with fabulous restaurant
I love this Westin. The hotel is well maintained and in a great location. The staff is great and the hotel restaurant is fantastic. You don't expect to get a great meal, consistently, at a hotel, but you can expect that at this one! I highly recommend this hotel!
April 8, 2015
Rated 1 out of 5 by Marzette22 This hotel was unorganized
When me and my fiancé got to the hotel at 5:00pm our room wasn't ready. We had to get ready to go to the basketball game in the family RESTROOM. When I get to a hotel from hours of traveling I want to relax, get my mind at ease and settle in. My stay at this hotel wasn't a very good stay.
March 28, 2015
Rated 2 out of 5 by RAnn57 Dissapointed
The Westin Memphis room was noisy and the bathroom shower had rust and corrosion around the bottom floor area. I was assigned room #336 it sounded like a train was traveling next to the room all night long. I reported this to the staff and it quieted down for a minute and started all over again. I was disappointed about the spots on the carpeting and again the bathroom area. Had to ask for extra towels and was told if I need more to let the front desk know.
March 26, 2015
Rated 1 out of 5 by DrKJLA DrKJL
From Dr KJL "THIS IS A MUST READ" THIS IS MY FIRST BAD REVIEW OF A HOTEL AND I TRAVEL EXTENSIVELY. I HAD A BUSINESS MEETING THAT I HAD TO ATTEND IN T SHIRT AND JEANS BECAUSE I COULD NOT CHECK IN TO MY RESERVATION UNTIL 6 pm. I CALLED THE WESTIN TO CHECK ON MY RESERVATION AND THE YOUNG LADY NAMED IESHA ANSWERED AND WAS VERY RUDE. I ASKED HER WHAT TIME WILL MY ROOM BE READY, SHE STATED "I DON'T KNOW" AND I ASK A COUPLE OF HOURS OR MORE? AND SHE HUNG UP IN MY FACE. I CALLED MY TRAVEL AGENT WHICH SET THE RESERVATION AND IESHA HUNG UP IN THERE FACE ALSO. THIS WAS THE WORSE SERVICE I HAVE EVER HAD!!! AND AGAIN I TRAVEL EVERY WEEK!!! ALSO THE GUEST SERVICE MANAGER TOOK HER SIDE AND TREATED ME LIKE I WAS A PROBLEM. THIS IS NOT A REFLECTION OF THE ENTIRE CHAIN JUST THE MEMPHIS LOCATION.- DRKJL
March 23, 2015
Rated 1 out of 5 by Chidananda Very unresponsive staff
I have been charged twice for my stay and I am trying to get hold for the hotel since months now without a good response from them. I called SPG customer care/Corporate services multiple times but not able to hear anything from the hotel. I dont know upto what level I have to go a request so I that I can get my money back which is unduly charged to my account.
I dont know if anyone even reads this reviews and takes any actions. I am staying in this hotel for years now but I had not idea they are so very bad about helping the guests.
March 1, 2015
Rated 3 out of 5 by 2hot Hotel has great location
I choose this room based on the bathroom pictures and size, unfortunately I was placed in a accessible room without that luxury.
I entered room only to find a very very dusty room and chewing tobacco spit on carpet and baseboard. I was appalled a this level of hotel to experience this. I was denied request to move. Also, I've been calling the hotel for over two and half weeks and have yet to be responded too. Expected much more. DISAPPOINTED !!!
February 1, 2015
Rated 5 out of 5 by Sarah911 Great Experience
I travel alot and this hotel was fabulous. It was clean, quiet, and relaxing. The front desk staff made my stay comfortable and relaxing. Gary checked us in and he was very professional and knowlegable about his job and the Memphis area. I will recommend this hotel to my colleagues. Thanks to the entire Westin staff.
February 1, 2015
Rated 4 out of 5 by ThunderBay2 Excellent
The location of this hotel makes it a first choice for me. We were literally in the heart of all activities around the Beale St. area. Transportation,when needed, was easily obtained and all staff were very helpful. Will stay again. My only beef was the lack of information on the use of the in-room refreshment centre but this was quickly rectified once the hotel was notified. Will recommend to others!
January 28, 2015
Rated 3 out of 5 by mjj1 Needs updating
We chose this hotel for its location, biting the bullet and paying more for the room than we normally do for that reason, expecting the Westin to live up to its reputation. Staff were friendly and helpful but I was disappointed in the room. There were no King bed rooms available so we took a double Queen room. However, the beds were double size not Queen size. The carpeting was very worn and stained. We were given a handicapped accessible room which was fine. (the walk-in shower was amazing!) but the modifications made the closet space VERY small and we did not have enough room to hang all our clothes. Likewise, the sink area in the bathroom was very small, not enough for two to get ready at the same time and no counter space for all your stuff. Not much in the way of a sitting area...one chair. They still charge for internet access. Coffee was limited to a one cup coffee maker and the only refrigerator was the minibar. We did not eat in the restaurant. The "Green Choice" was a good amenity - if you decline room service you get a $5 voucher for use in the hotel for each day you don't use room service (includes restaurant, bar, Starbucks). I've stayed in much nicer rooms for a lot less money.
January 26, 2015
Rated 5 out of 5 by Escoces Exceeded expectations!
There had been some negative reviews about the hotel from early 2014 but the more recent ones were positive so we decided to book and we were very glad we did. I travel a lot but the staff here were probably the friendliest I've ever met at a chain hotel. Whether it was the valet parking, reception desk, the manager or the guy that delivered our room service everyone was so friendly, helpful and seemed to take pride in their work and the hotel. Also the hotel is just around the corner from Beale Street . We wished we'd stayed longer and if we're ever back in Memphis we will stay at the Westin.
January 4, 2015
Rated 4 out of 5 by Eersfan Great location, restaurant needs help
we selected the hotel for its location and Westin reputation. The hotel has a nice lobby, and two nice bars. The room was very nice. The food service was poor. The food was good but it took forever to get it..we ate in the restaurant three times..two breakfasts and dinner once. Every time..the same poor service. Food took forever to arrive..it wasn't very hot- just above room temperature High prices for what they deliver. I would recommend staying here but go elsewhere for food.
December 31, 2014
Rated 4 out of 5 by hvm22 Fun Stay
Stayed here for 2 nights to go Visit Graceland. When we checked in Night Staff was very lack luster and not that Friendly. But other times at the Front Desk the Staff was great. Lynette was very helpful and genuine Nice. They even lent me one of the beautiful Gibson Guitars to take to my room and play during my stay. Room Service was Excellent and the Food was really delicious. Smoothie was wonderful.This location is in the heart of Beale St and as expected it is a bit Noisy. So I define it as a Party Hotel for Going for Music and Nightlife. If you want a Quiet Relaxing Westin this Location has much more Energy than you may want. A weird Rolling Noise over head all night but got use to it. We enjoyed the the Tour of Graceland and Sun Studio. For my next Visit to Memphis I may go to a more Quiet Hotel. But that is just my Preference. This is a Very Good Hotel and I do recommend it .
December 29, 2014
Rated 1 out of 5 by Platinummember99 Second and last try
I gave this hotel another try. Not only my wife and 8 month old child were forced out from their room to another one during my child's sleep while I was at the client site (with 3 more days on the reservation, neither manager on duty nor general manager wanted to speak with me while I was there. I am done with this hotel for good, my previous recommendation stands, do not stay there with the family.
December 2, 2014
Rated 5 out of 5 by BGill Good Hotel
The hotel is great. The only problem that I have is having additional charges for Wi-Fi. I really don't understand why lower price hotel chains with good accommodations can offer this free and with the Westin there are additional charges. Additional charges would not be a problem for business travelers but is unfair for pleasure travelers. Lap tops may be used for reviews for dining or entertainment.
December 2, 2014
Rated 5 out of 5 by DNice1 This hotel fulfills the definition of the word " Luxury"
This luxury hotel provides a room so nice that it made it hard to go out and enjoy the city.
December 1, 2014
Rated 5 out of 5 by ccrye Wonderful location
Easy to get to via car; close to many area attractions including Beale Street.
November 20, 2014