Rated 4 out of 5 by Jenlou Beautiful hotel needing room renovation
One of the most beautiful lobbies and grounds we've ever seen........and so glad to be told a $64m renovation is starting. The room view of palm trees/waterfalls/ocean was spectacular. But the room itself looked like that of an ordinary motel room. We had to call maintenance twice - the screen door would not open and the toilet seat was broken and falling off! Needs painting. Furniture scuffed. Rust stains on tub drain - must have been there since the 70s
May 19, 2013
Rated 5 out of 5 by mjlgls perfect all in one resort
my daughter and i really enjoyed our stay here.Our oceanfront room w/balcony was a perfect place to enjoy room service dinner,enjoy the sunset and action on the beach below when we wanted to just relax after a busy day.The staff was very responsive to our needs and the hotel location had immediate access to the beach&shopping -nice exercise facility too!
May 18, 2013
Rated 3 out of 5 by rp63 Expected more for the money.
Rooms and hallways need a refresh. Poorly designed (even dangerous) bathroom seemed like an afterthought. Nice property and location but would probably stay somewhere else next time.
May 18, 2013
Rated 5 out of 5 by tami13 beautiful resort
The atmosphere at this resort was so hospitable and beautiful in every way! We chose this resort, not the condos nearby, because we wanted access to resort amenities: restaurants, spa, etc. Also condos can be hit and miss on the decor. We are so glad we chose the resort. All the staff were so accommodating.
May 17, 2013
Rated 5 out of 5 by Retired Awesome Resort
Family holiday. Arrived late evening and check in was quick. Room was ready with a great view. Facilities and services surpassed all our expectations.
May 17, 2013
Rated 5 out of 5 by RJCJ0812 What an awesome resort! !
Awesome room. Great bed. Superior service. Would highly recommend.
May 14, 2013
Rated 4 out of 5 by Hardin11 Good location
I stayed here on points, so my review is not based on what I paid for the room. SPG is a great program. This hotel is lovely on the main lobby level, but the rooms need some updating and maintenance. The soundproofing was bad, we could hear the man snoring above us each night!. Be aware, this hotel will NOT check you in until 3pm.
The location is great for walking to a number of restaurants and the shuttle will take you into Lahaina and the other SPG hotels in the area. I took several of the yoga classes offered. That was a nice surprise.
May 13, 2013
Rated 4 out of 5 by Rick311 Was expecting more
Overall this was a great place. We stayed for 6 nights. I was upset at check in that it took 30 min. to check us in even with a reservation number and then said we had to see if the room was clean even though it was 6PM. Our alarm clock wasn't bright enough to see, the second one was worse and the third one would not go off when set. The parking spots are small and people park over the lines and make it hard to park and the Valet service doesn't take into consideration that you already paid to park and charge another $18 a day. The deluxe ocean view rooms have delivery trucks for the whalers Village right below them that make a lot of noise. I know the Westin can't control them but should warn customers. It's still a great place to stay but for the price I would have thought these things would have been taken care of.
May 12, 2013
Rated 5 out of 5 by kai579 this hotel has great experiences
like always my family always like to come back because of the experiences we create n its easier with what the hotel offers great pool, beach is always beautiful, lots of food restaurants near by walking distance from whalers village lots of animals for my daughter n kamaaina freindly...
May 12, 2013
Rated 3 out of 5 by arrowhead5m Platinum status unrecognized
We checked in early (9:00 am) & knew we would have to wait for a room. Front desk attendant said we would be upgraded to an oceanfront room. When we came back (2:00 pm) the room was still not ready and we were to be phoned. At 5:00 went back to front desk after never receiving a call. Assigned an ocean view room and told there was not any ocean front rooms or suites. received regular room keys and not platinum keys. Made a trip to exchange keys. Checked on internet and ocean front rooms & suites were available. Platinum keys didn't get us anything special. Never once thanked for being a loyal starwood customer. Oh well....
May 9, 2013
Rated 3 out of 5 by bjohn Nice Pool and Beach
The hotel met my expectations the staff fell to unsatisfactory in all areas other than cleaning staff. As a lifetime Platinum member this year, my wife is a 5 time platinum member this year we were both surprised by the treatment we received at this hotel based on experiences we have with staff at all other SPG locations in our travel
May 8, 2013
Rated 5 out of 5 by RyanV FANTASTIC!
The place was absolutely awesome. Our room was clean and comfortable; the lobby blew us away as we walked in; the pool/ponds area was beautiful; the pools were not too crowded, big, fun, etc.; the beach was awesome. It is pretty expensive but I guess you get what you pay for. The only complaint that I have is that the restaurant on premises (Ono) was too expensive. We could get similar food for less at Whalers Village or Lahaina (and we did). It also made us sure to shop at Safeway at the beginning of our trip so that we could avoid some meals at Ono. But other than that, the place was absolutely incredible. We'd love to go back as soon as we can afford it.
May 7, 2013
Rated 5 out of 5 by 808Ohana This hotel has friendly staff
Everyone was helpful, accommodating, and friendly.
May 3, 2013
Rated 4 out of 5 by relaxed Went home well rested
We had a wonderful time. I am thinking the issues I had at the Westin was because we opted for a lower cost package. The staff was excellent, the grounds nicely groomed. Pool deck a bit slippery even when walking. The amenities very nice.
May 2, 2013
Rated 4 out of 5 by Nancy36 This hotel is all about location!
What we liked about the hotel - the excellent location, good food, good wait staff, rooms were nice, gym was excellent, beach & pool area was nice. Areas for improvement - we had some maintenance issues with our room which were addressed but a hassle nevertheless. Some of the housekeeping staff had really bad timing. We would leave our room for hours and they would not clean. When we would get back they would want to do our room. One specific woman was really bad. The front desk staff and the bartenders could be friendlier.
May 2, 2013
Rated 5 out of 5 by winetaster Amazing!!!
From the moment we walked in the front this hotel was amazing. With the water falls greeting us really made us feel like we were in Hawaii. Restaurants were wonderful., and the staff were great. I loved having the cold water by the pool when I was thirsty. I will never forget my visit, and hope to return again. I would suggest this hotel to anyone. YOU will not be disappointed at all. I loved it. Wish I was still there.
April 28, 2013
Rated 4 out of 5 by TheBurgers Gorgeous
Fantastic location and setting.Was surprised that a premium room rate did not include breakfast and free use of the business centre computers for more than a meagre 15 minutes per day.
Overall an impressive property and a thooughly excellent stay.
April 28, 2013
Rated 5 out of 5 by Jenn66 Beautiful resort, super friendly staff
This resort is so beautiful! The staff were so helpful and friendly it was amazing. My only complaint if i had to say something was the rooms needs just a bit of upgrading....i just felt for the price i shouldnt have a rip in my carpet but other than that the beds were heavenly for sure and the room was very comfortable. Not that I wouldnt still recommend this hotel to my friends...its just a small comment. There was no noise at night, we slept very comfortably.
April 26, 2013
Rated 3 out of 5 by Huss Great beach!
Great location close to lots of everyday needs, and a terrific beach in case the day has nothing on the task list except sun, sand and play. The room was dated with torn carpet and old Westin Standards of shower, desk, TV but none the less was a excellent vacation.
April 24, 2013
Rated 2 out of 5 by calvin33 suboptimal experience
As a SPG gold member, I expected more.
We booked a "garden/mountain view" room but received a parking lot view room. No garden or mountain was seen because of the trees, thus leaving only a parking lot as our view. We inquired about our upgrade as gold members but told that there was no availability. However, the guest checking in next to us was receiving a room upgrade as we were told this! Furthermore, we met some friends at the hotel who had also booked a garden/mountain view room, paid the same price as us, and were NOT SPG members at all, and they were given an ocean view room at no extra cost and without asking.
In addition, we had booked a king bed but received 2 double beds (not even queen size). To add insult to injury, on entering the bathroom on our first morning there, we were greeted by multiple cockroaches! Suffice it to say, the experience was sadly lacking.
As for the rooms themselves, they seemed outdated and poorly maintained. Shower/bath and tiling was cracking. Many of the walls in the bathroom and in around the sink were splattered with what appeared to be dirt and the carpet had apparently not been vacuumed as there were crumbs and coffee beans throughout. Although the bedsheets seemed clean, the quilt covers were obviously stained and yellowing and either needed cleaning or to be replaced.
On the positive side, the common areas were fairly well maintained and comfortable. The restaurant was good and the pool and surrounding area was above average.
Overall, a poor and very disappointing experience from a, usually, very reliable hotel chain.
April 24, 2013
Rated 1 out of 5 by Traveler Disappointed Traveler
This hotel's management is not empowered to make decisions to ensure a guest's stay. As an SPG platinum member, I consider myself a seasoned traveler and can provide this opinion. After a 3-night stay, my pleasant stay was made unpleasant because of the acting management's staff inability or unwillingness to address a simple request at check out time.
April 24, 2013
Rated 5 out of 5 by suzers beautiful resort
Wonderful staff and beautiful beach and resort wss amazing
April 23, 2013
Rated 2 out of 5 by Calitraveler Lots of Issues
This stay at the Westin Maui was fine, but there were constant issues that kept coming up. The issues were addressed by the staff, but continued to occur which made the trip annoying at times. The few things that we encountered: the room key continually would not open the gate to the parking lot, do not get a 2nd floor room at the beach tower people threw items off of the higher floor balconies and it lands on the roof on the mezzanine level which is right at your balcony (bud light can, mini-wine bottle, dead bird, and people throwing crumbs to birds), waiting in line for an associate was way too long (20 minutes plus) and it seemed like they were constantly understaffed in this area, the smell of marijuana in my friends bathroom (he was there with his 3 month old daughter and was given no explanation of why it smelled nor was he accomodated in any way). All of these issues were taken care of, aside from the weed smell, but it gets frustrating having to constantly go by and ask for a fix. The staff changed my room at my request, but promised the change between 1-3 pm and the room still wasn't ready at 4:30 so they moved us somewhere else. Not a big deal, except I was there with a 7 month old that needs to nap so an accurate time is a big issue and getting the room changed meant waiting in line for over 20 minutes multiple times. The location is great and breakfast at Tropico on beach in the morning was very enjoyable (food at the breakfast buffett is very average) but things just didn't go as smoothly at this property when comparing it to other Westin properties I have stayed at.
April 23, 2013
Rated 2 out of 5 by UNINFORMEDGUEST Under Construction
You need to inform guests that the hotel will be under construction and give them a deal for tolerating such conditions. The construction elevator, the back-up noise of trucks, the jack hammering, drilling, etc. We couldn't use our room during the day. We were woke up early with construction. This was annoying when you're on VACATION. Why are you doing construction during SPRING BREAK??? One of the busiest times of the year???
The key cards worked one out of 10 times.
The bathroom doors didn't lock.
The paint is peeling off. The wallpaper is bubbling all over the place.
April 22, 2013
Rated 4 out of 5 by AUSTX Great hotel, slow check-in / out
This is a great hotel in an excellent location, next to Whaler's Village. However, the check-in and check-out process is very slow. Try to be patient, but it is clear that they need more front desk staff! The rest of your stay will be well worth the wait.
April 22, 2013
Rated 4 out of 5 by cmk1493 Great Place - Showing It's Age
This is a great hotel. The location cannot be beat. Pools are wonderful, the grounds are very nice. It is Maui, not a whole lot to complain about.
Was upgraded to a suite in the Beach Tower upon check in. Rooms are certainly showing their age a bit. Peeling paint, broke fixtures, the usual signs it is time to start upgrading. Renovations were going on in the Ocean Tower (which is quite a few years older than the Beach Tower). If you face North (towards Whaler's Village) you will hear the trucks backing up in the morning. It is not awful, but can be a bit annoying when you are on vacation and would like to sleep in a bit.
This is not the kind of place you will be spending a ton of time in the room. While the rooms could use a little upgrading in the near future, it is a great place with a wonderful staff.
Platinum members get a host of benefits - from free breakfast to a special wristband for towels, to all sorts of discounts on things around the resort.
April 21, 2013
Rated 1 out of 5 by StarwoodFan Worst Westin Hotel
I stayed at many Westin hotels around the world and this has to be the worst.
- very old rooms
- misleading advertisement
- limited parking
April 21, 2013
Rated 5 out of 5 by MariaG Wonderful staff
We had an excellent stay. Your staff is genuinely warm, welcoming and efficient. In particular we enjoyed meeting Ronzi at the valet stand. He let my kids borrow a ukulele and he was so friendly. I imagine the management at the hotel is very good because I felt that the staff could be themselves and truly enjoyed their jobs. Your pools are wonderful. The beach was great. We had a fantastic time.
April 20, 2013
Rated 4 out of 5 by mkmaui Hotel is in need of immediate renovation
Our family spent a week in the hotel during spring break. Having been to Ka'anapali many times, we chose the Westin for its family friendly amenities and great location. Even though our check-in was delayed for over two hours to clean our room, the staff was courteous and remained so during our stay. We were surprised to find areas within the hotel in serious need of upgrades as our hallway carpet was stained, worn, and coming apart; definitely not representative of other properties we frequent in a similar price range. Our room had similar carpet and furniture stains. The icemaker made constant noise and the common space often had a rancid odor. The hotel is undergoing some renovation and during our stay they sadly closed the most popular outdoor bar. The pool, landscape and related facilities were well kept although quite crowded. We enjoyed the grounds, location, and the meals we shared on the property.
April 17, 2013
Rated 3 out of 5 by Verified Reviewer Room Upgrade?
We were extremely disappointed in the guest rooms. The elevator noise was substantial and prevented sleep. We were told at check in that this was an "upgrade" room, and this rom location should be considered a :downgrade due to the noise. Guest should be told of the excessive noise.
April 16, 2013