Rated 3 out of 5 by Maui2012 Great pools, rooms need work
The outside of the hotel was excellent with great pools. The rooms were small, need updating and were not as clean as what you should expect from Westin. The breakfast buffet was way overpriced and the food was average...nearly $80 for two people...Eating meals elsewhere is recommended.
August 13, 2012
Rated 4 out of 5 by kjrinkside The renovation of the rooms and Pool Happy Hour
The room renovations are very nice. The room is refreshed and revitalized. My only complaint would be the former adult poolside happy hour. It used to be open from 7 - 9 with a nice happy hour to enjoy the Maui evening. I really hope that is added back once the renovations is complete.
November 29, 2013
Rated 2 out of 5 by Bobbie59 Not up to par
Not what I expected from a Westin. Watch for the bait and switch at breakfast. Was given a "free continental breakfast", told we could eat the hot food as well, for no additional charge but then were charged $30. Property seems a little run down and in need of some updating.
March 18, 2014
Rated 4 out of 5 by Raj15 Beautiful Hotel..Exceptional Location!
This hotel is beauitful...when you walk into the lobby you feel as though you are in a tropical paradise. There are pink flamingos, waterfalls, gorgeus koi fish and parrots everywhere. Just beautiful. The pools are wonderful for everyone even family with kids...they have waterslides :)
January 21, 2013
Rated 4 out of 5 by Kapua89 Another Amazing Stay
I stayed for 1 amazing night just to relax and i knew exactly where i wanted to be "Westin Maui", the agents were welcoming and friendly. I was put in beautiful room and it was well appreciated. absolutley be back again... View is amazing, location is perfect, property is beautiful.
August 12, 2013
Rated 3 out of 5 Room Upgrade?
We were extremely disappointed in the guest rooms. The elevator noise was substantial and prevented sleep. We were told at check in that this was an "upgrade" room, and this rom location should be considered a :downgrade due to the noise. Guest should be told of the excessive noise.
April 16, 2013
Rated 4 out of 5 by Ruben51 A very nice resort
The resort is beautiful, the pools are great and the jacuzzi was a bit small for the size of the pool area ( specially on cooler weather). Fabulous service of staff. The room is a bit aged but has everything you need for a good rest and relaxation. The spa and massage was great.
December 16, 2012
Rated 3 out of 5 by Scopy4 Needs improvement
Pros: The Westin has a nice lobby with a great Hawaiian feel. The beach is great - no rocks, nice place to swim. The pool area is really nice. Unlike other resorts you don't have to claim your place at 6am, there are plenty of lounge chairs. The staff at Ono Grill was very friendly.
Cons: They are understaffed at the check-in/check-out counter, which makes the process quite lengthy. They're also not very friendly. When we asked if they could get someone else they said they didn't have anyone and we'd just have to wait. Our room was dirty. The baseboards had dust and stains and we found candy wrappers underneath the bed. My teenage daughter noticed several bugs coming out of the carpet while she was packing. I found out on our way to the airport and was disgusted. On at least 2 days of our 7 day stay the construction of the Ocean Tower was very loud. I called the front desk and they said they could not move us, basically we just had to deal with it until 5pm when the construction workers completed their day.
April 8, 2013
Rated 4 out of 5 by Echa Great outdoor area
Beautiful pool area, with choice of pools, including adults only pool. Waitstaff and food around pools excellent.
BUT I left my magic focus mirror in the bathroom upon checkout, called next morning and was told that it was not found. Very disappointed this was not followed up
August 23, 2013
Rated 5 out of 5 by Lou22 Beautiful, Relaxing~
Excellent, Beautiful Hotel, Very friendly, we stay in the Ocean Tower with a Great ocean view, LOVELY~
June 27, 2014
Rated 5 out of 5 by Ricky26 This resort is walking distance from everything you may want to do.
The resort has a beautiful location on Kaanapali Beach. It is walking distance from great good, shopping, and numerous water activities. We got married at the resort and found the staff very courteous and helpful.
May 22, 2014
Rated 5 out of 5 by mauai2014 Beautiful Grounds
Real pink flamingos and a black swan wading around a beautiful Koi pond. Beautiful parrots and macaws. The rooms were very clean and modern. Loved the shower/bathroom and floorplan. I'd definitely stay here again if I return to Maui.
April 30, 2014
Rated 3 out of 5 by Leslie999 Keep it cleaner
The Westin overall was not very clean: the grounds, the rooms, even the dishes at the restaurant. The hotel staff was not very friendly, especially at check-in (I'm a Gold level member). The food was average at best. Definitely not up to the standards of previous years.
December 24, 2012
Rated 4 out of 5 by evee great honeymoon
our stay at your hotel was amazing. My only complaint was their was no inside laundry facility and if your stay a week or longer you will need to have access to those facilities. The view was amazing along with the pool. Staff was very helpful . definately will be back.
October 21, 2012
Rated 5 out of 5 by Xmounty Luxury - Westin style!
I know many folks are skeptical about reviews but this one is honest and self initiated; this hotel is one of the best we have ever had the pleasure of staying in. From the pillows to the pool, we were truly impressed. Well Westin and SPG!!
Bob+Deb from Canada
April 4, 2013
Rated 4 out of 5 by TheoldScot Hotel is good for activity and relaxation
The hotel/resort has a wonderful pool area with a great beach as well. It is apparently being renovated and the non-renovated rooms are showing their age - both upkeep and features.
The restaurant (Tropica) is better than before, but is not open on Monday or Tuesday.
December 7, 2012
Rated 5 out of 5 by Nitch Great location
For a romantic getaway with incredible scenery, recreational features including golf, whale watching, beautiful beaches and pools, combined with unique boutique art, clothing and jewelry shops surrounded by fantastic food wherever you go…this is a keeper!
March 14, 2014
Rated 4 out of 5 by Beth4665 Great location
Family had a wonderful time! Pool and beach staff had adequate access all week. No waits and plenty of seating options.
Was disappointed with front desk staff several times. Check in and check out was lengthy waits . Not staffed adequately for efficient experience.
December 22, 2013
Rated 3 out of 5 by hotphosoup Great resort facilities but poor room and service.
We arrived late Aug to construction. Load construction. After expressing concern about the level of noise Rebecca from the front placed up right next to it. Bad karma there but I got her to move us to the center of the hotel with less noise. Construction eventually moved to the center but that was on our last day. The rooms are very tight for the double beds. The entertainment center could use a better set up and the fire sprinkler needs to be replaces. We saw a rusted up one in room 431. The bathtub needs a floor mat because it's dangerously slippery when wet. Last but not least, there an annoying flashing fire alarm light so if you are sensitive to light during your sleep, then you'll be in trouble. I didn't really have a choice in where I stayed this time because this was the wedding party hotel. Oh, RELISH Cafe and Bar food sucks! Don't do it. Especially the fish sandwich. Ick! The only 2 redeeming factor was the view from the Ocean Tower and most of the pool. Closure and construction to the pool area too. 2/5 stars
September 3, 2013
Rated 5 out of 5 by Dian14 Out-of-this-world Experience
We've been to the islands before, but this was a new experience --enjoyed all the accommodations, facilities, etc.. The shuttle to Lahaina and other spots was a true bonus (we hardly used the rental car).
May 19, 2014
Rated 3 out of 5 by Huss Great beach!
Great location close to lots of everyday needs, and a terrific beach in case the day has nothing on the task list except sun, sand and play. The room was dated with torn carpet and old Westin Standards of shower, desk, TV but none the less was a excellent vacation.
April 24, 2013
Rated 3 out of 5 by best427 This hotel has great features
tried to give us a much less of a room than we had paid for in the old part of the building we paid extra for the view of the pools and ocean and they told us the mountain view was an upgrade. unsat
May 16, 2014
Rated 4 out of 5 by andyxanderson Great lobby, ambience, terrific spa
Spa services were excellent. The pools were awesome - esp the slides.
The concierge lines were often busy - but that is a good thing - the hotel is busy!
June 10, 2014
Rated 5 out of 5 by MrOtayRanch Great Resort
This hotel is right in front of the best beach in Lahaina, lots of sand..while some of the hotels have do not "beach" the Westin definitely does..great location right next to Whalers Village mall, waitress at the restaurant was very good. I would stay here again.
July 15, 2012
Rated 5 out of 5 by Woodyallen Dawn at the front desk, is the best!
I loved my stay at the Westin! As a platinum member, I have been treated as I would expect for my status!
June 21, 2014
Rated 4 out of 5 by Nathan Staff
You read a lot of reviews about poor staff, for the most part staff was excellent, except for the attendent at the pool slide, he could care less about being there, did not acknowledge a single person going down the slide.
Hotel grounds and rooms are very nice
June 9, 2012
Rated 5 out of 5 by Kapaluaman13 Live Love Spa Event
I would like to sincerely thank Leah and her spa team for being incredible hosts for our Live Love Spa Event. They were simply awesome!! The Front Desk was quick and courteous throughout my short stay. Thank you so much for a wonderful stay at your resort!!!
December 10, 2013
Rated 4 out of 5 by Maddie4 Hotel nicely appointed
Convenient and comfortable. Cleaning staff were wonderful. ATM was not available. No recognition or perk for SPG. Parking staff were just wonderful. Breakfast staff were less than friendly. No option for a request for a mixed fruit plate only one fruit kind..
February 7, 2013
Rated 5 out of 5 by JessLL2 Hotel
The hotel has great ammenities and very friendly staff. I would definitely recommend.
June 24, 2014
Rated 5 out of 5 by Melissa8768 Repeat Customer
We have visited the Westin several times and have always enjoyed our stay. The staff and property are wonderful.We loved the new renovation.
June 11, 2014