The Westin La Paloma Resort & Spa

  • 3800 East Sunrise Drive
  • Tucson,
  • Arizona
  • 85718
  • États-Unis
  • Carte

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Rated 4.1 out of 5 by 275 reviewers.
Rated 5 out of 5 by A Desert Oasis Wonderful vacation setting for all ages. Lovely pools and restaurants. Swim-up pool bar was a favorite for many guests. Would have preferred easier access to some rooms where steep, uneven staircases had no railings. A few times guest carts were a little late-arriving to help your travel throughout the large hotel area. Overall, an excellent place to stay! July 2, 2013
Rated 5 out of 5 by Summer Get away Had a wonderful stay, grand kids loved the pool and the showers. A little disappointed that after leaving the hotel at 11:00 am we came back at 3:00 pm and they were just starting to clean our room and we had to sit in the lobby for half an hour while they finished. Not so easy with a tired and hungry 7 month old. That was really the only problem though. July 19, 2013
Rated 5 out of 5 by Treatment by Office Mgr., Malia Hebert Ms. Hebert's personal attention and professional demeanor were refreshing. She is truly a "winner" and a primary reason that we will return to this hotel. However, we were EXTREMELY disappointed that we did not get a "Villa" which we reserved. We were not told at the time of making the reservation that this property did not have villas. When we made our reservations, we requested a lower level villa which she confirmed she would request. Again, there was no mention made at the time of the reservation that this property does not have villas but only hotel rooms and suites. Upon meeting with Milia, we then learned that there are several different types of suites available, but we were not offered this choice. We spent points for a villa and received only a standard hotel room. We had guests from New York invited for a cocktail party, which we had to cancel as there was not the expected kitchen we are accustomed to in a villa. We believe we are entitled to a credit in points to compensate for the difference and request that we receive a phone call to discuss. April 20, 2014
Rated 5 out of 5 by The resot has been beautifully renovated! Having stayed at the La Paloma Resort annually for several years, we took a couple of years off and came back to find the rooms, landscaping, amenities and food all greatly improved. The resort is indeed a gem and quite a value for the beauty and quality we experienced. Essentially, it's our second home when we visit Tucson. August 15, 2014
Rated 5 out of 5 by Fantastic Staff and Resort WONDERFUL place to stay! We spend 4 nights in this great resort. It had wonderful new beds and bedding to cuddle in. The bathroom was large, well appointed and kept like new! The food was delicious. The Staff was wonderful. I lost a necklace and it was found, by the staff, and returned to me! WOW! We look forward to staying here again! June 5, 2013
Rated 5 out of 5 by Unparalleled Customer Service & Professionalism From the moment I checked in to the call I made to the hotel checking on a lost item 2 days post-check out (which was found and returned to me), every point of contact with hotel staff was courteous, professional, and friendly. I am a life-long fan of The Westin chain of hotels and my recent experience at La Paloma underscores this. August 2, 2013
Rated 5 out of 5 by Great Save We arrived at our hotel 30 minutes after check-in. Our room was not ready. We came back an hour later and the room was still not ready. One of the desk assistants solved the problem by giving us an enormous upgrade to a larger room. It was amazing and was exactly what was needed to make the experience at Westin great. August 5, 2013
Rated 5 out of 5 by Fantastic! My family and I came into town to visit my brother, his wife and daughter. This was a surprise for a birthday. He had told me about your place and how wonderful it is. He was so right. The hotel, room, common areas were beautiful. The service received by all staff was excellent! We will definitely stay here again. June 11, 2013
Rated 5 out of 5 by exellent in all ways. Our stay was far superior to other hotels we have enjoyed in our travels. The only glitch was that on one day, our room did not get cleaned until late in the afternoon. And then only after we called the desk. Our visit to Tucson was enhanced by the helpful staff. The resort services exceeded our expectations! June 12, 2013
Rated 1 out of 5 by Crazy We have stayed here in the past several times and never have experienced such a mad house!It was like party central with all the college kids bringing in cases and cases of beer and strolling coolers in their room.I won't be back for awhile,if i go back again.Bummed,you use to have more class July 6, 2013
Rated 5 out of 5 by Excellent hotel. This hotel has just been renovated and everything is top notch. Room was very spacious as well as bathroom. I did find the mattress too firm. The pool area was lovely with lots of umbrellas and attentive service. Great place to stay June 8, 2013
Rated 5 out of 5 by great my first staycation here in Tucson at La Paloma. Guest services and check was easy. Room was large with good view. Loved the swim up pool bar and water slide. Bartender made great cocktails. Check out was easy. Perfect stay! July 15, 2013
Rated 5 out of 5 by Wonderful resort close to home We live in Tucson and went to the resort for a weekend stay at home vacation. It was truly wonderful and very refreshing. The grounds are beautiful and they had a lot of activities and plenty of space to relax. June 24, 2013
Rated 5 out of 5 by This hotel never cleans the carpets in the rooms Everything was perfect but we noticed the bottoms of our feet were becoming black from dirt. It came from the carpet and then after we looked at it more closely, we noticed it was indeed very dirty. August 26, 2013
Rated 5 out of 5 by Nice hotel excellent, long walk to the rooms August 17, 2014
Rated 5 out of 5 by Clean, comfortable, convenient Perfect stay! From the convention facilities and food to the clean, modern rooms, the get-away was just fabulous. Thank you to all staff involved in making our experience wonderful! August 7, 2013
Rated 5 out of 5 by Great Experience Wonderful stay with the kids. Quiet and not crowded and very clean. March 23, 2014
Rated 5 out of 5 by This resort is FIVE STAR The resports is excelent. The staff is friendly and will make sure all your needs are met. The rooms are second to none and the upgrades in the rooms are firrst reate! July 6, 2013
Rated 5 out of 5 by Westin La Paloma nicely renovated, less food options on site since Janos closed, but many restaurant options close by, and hotel shuttle will drop off and pick up within 3 mile radius July 2, 2013
Rated 4 out of 5 by very relaxing we enjoyed ourselves from the minute we arrive to the minute we left August 16, 2014
Rated 5 out of 5 by Luxurious A terrific hotel. Helpful staff, beautiful grounds and views, Room was terrific. Only compliant was I ordered a $10 chocolate torte from room service and it was laughably small. Also we went barefoot in our suite frequently and our feet got filthy. We went during off-season (August) as part of a wedding block and got a fantastic rate. August 11, 2014
Rated 5 out of 5 by Beautiful Romantic Hotel, Great pools , Gorgeous Spacious Grounds We stayed here to celebrate our Anniversary and they sent a bottle of wine and chocolate strawberries to our room with a personal Anniversary card. August 6, 2013
Rated 4 out of 5 by Stay was pleasant, a/c needs checking The beds were very comfortable, however we stayed in room D179 and throughout the night, as the a/c turned on, it was so loud it woke us up constantly. Other than that, our stay was very pleasant. August 14, 2014
Rated 4 out of 5 by Over all very nice facitity Two issues... 1. I participated in the "Green Room" (agreeing to not having the sheets changed, or the towels replaced) this was no problem, but the coffee supplies should still be replenished. 2. I reported the shower head not working properly, and there being a slight odor from the drain. I did say it was not a big problem for me, but may be or the next guests. However, I still felt it should have been addressed. Otherwise the overall experience was very nice, The bedding was great, the room was well cared for. July 29, 2014
Rated 5 out of 5 by Excellent Hotel This was my first time staying here and I really loved it! Great views, room was very spacious and comfortable and beautiful amenities. July 18, 2013
Rated 5 out of 5 by Had a great time We took our grandson here for a day of fun in the sun! Great time, great food and great room. We will definitely be back!!! August 3, 2013
Rated 5 out of 5 by GoGirls Wonderful, friendly, helpful staff, beautiful view of mountains, excellent food, clean, facilities well taken care of. July 16, 2013
Rated 5 out of 5 by Beautiful Property This property was very nice and well presented. A thoroughly enjoyable experience. June 24, 2013
Rated 5 out of 5 by Excellent Weekend Getaway We spent a great weekend at the Westin! The staff was wonderful, with amazing service during our whole stay. The resort is beautiful, with breathtaking views of the surrounding mountains. I would certainly stay here again, and have already recommended it to friends! August 12, 2014
Rated 5 out of 5 by Shannon's Slumber Party I love the La Paloma! It was a wonderful stary! August 19, 2013
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