Rated 5 out of 5 by Mike611 Guest service excellence
The concierge Lupe came to my rescue after my eyeglasses broke and I was without contacts. I went to her and she called an optometrist a couple of blocks away and let them know my situation. The optometrist knew my name and was ready to help as soon as soon as I got there. They were able to put my lenses in a new frame and I was done in less than 20 minutes. I have not had many situations like this while traveling but it is great to know that there are people like Lupe therentonhelp when needed. She is truly an asset to the Westin Bonaventure.
June 7, 2013
Rated 5 out of 5 by SarahMD Outstanding service
From the front desk to the room service to the lost and found, everything was excellent! I left a belonging behind and when I called, promptly was directed to security and they made arrangements to have it Fed Exed to me. The call took all of 5 minutes. Fabulous location and the rotating cocktail lounge at the top was an unexpected bonus. We'll be back!
August 21, 2014
Rated 5 out of 5 by JPLSUBear JP's Stay
Loved it! Great location Comfortable big rooms!
September 6, 2014
Rated 5 out of 5 by JAB55 Outstanding Staff
Your staff, in every aspect of my stay, made my experience outstanding. They added the extra touches making my stay more than just a working weekend. Thank you!
October 27, 2014
Rated 5 out of 5 by mnut travel review
The accomodations were well above expectations, however there were two minor concerns. One 'towel' appeared dirty (stained) and probably shouldnt have been in the room for use. Additionally, the plug in the bathroom was 'loose' and wouldnt hold a plug without it falling out in either outlet.
August 22, 2014
Rated 5 out of 5 by Trobinson1234 I loved staying at the Hotel
I had not used SPG in a while and was so impressed to see a fantastic hotel in my back yard and didn't even know it. I've driven by the Hotel many times...I work across the street at Union Bank and know that I will stay there again in a heartbeat.
August 24, 2014
Rated 4 out of 5 by AdventureTime214 Excellent Stay
Excellent stay. Seeing the neon rings on the bottom and top of the elevators go up and down can be a bit unnerving if curtains are open. Request a room which does not face the elevators if that poses an issue.
October 26, 2014
Rated 5 out of 5 by Babaji Stuff very friendly
The response of the stuff whenever required was very fast and effective.
Great accommodation as well.
August 29, 2014
Rated 5 out of 5 by kafy Refreshed
This hotel has met our expectations. We have heard alot about this property over the years and have never been able to make it in the past. I am super glad we made the chose to drive from San Diego. The front desk agent that checked me in was very pleasant. Faith at The Lobby Court Coffee Shop was very personable, kind and fast. I forget the Lobby Court Dinner server that helped us but she was very knowledgeable and very kind and efficient. The Valet was my only dislike, it took more than 7 minutes for eachtime getting our car and it wwas very hot down there. There was also a lady at lobby Court on 8/14 night time that was not very helpful or polite like we were bothering her cause she was almost off I did not get her name, she was an african american women that wears her hair losely in a pony tail alittle older. She is definately not Westin. A simple smile and I am sorry the restaurant his closing in a few minutes and offer suggestions. Other than that everyone we came into contact with was on key. Thank you for a nice trip
August 20, 2014
Rated 5 out of 5 by Soqui Welcoming faces
As a participant of the SRF annual convocation for the last seven years I look forward to my stay. The welcoming faces of staff truly make me feel at home and, if the fact that some of them have worked for 20 years reflects quality of management too, I would say the Westin Bonaventure deserves top recognition in that area also.
August 11, 2014
Rated 5 out of 5 by JoKat Bed
The people were very nice and helpful.. The bed was a little hard for heavenly bed. The view was very nice from my room. The bathroom was very functional.
August 24, 2014
Rated 5 out of 5 by Jenifer0714 Outstanding Service
From check in to departure, the associates at the Westin Bonaventure were just about as close to perfection as I've encountered in my travels. Each associate I spoke to was eager to help me and was extremely friendly and happy to assist. I want MY staff to see how service with a smile is supposed to be done! Well done Westin Bonaventure - you far exceeded my service expectations!
July 31, 2014
Rated 5 out of 5 by PattiCi housekeeping service outstanding
the housekeeping staff is excellent. Gladys cleaned my room (blue tower 14th floor) and was one of the sweetest, kindest and serviceable persons in the hotel. But all the HK staff is excellent and helpful.
August 19, 2014
Rated 4 out of 5 by Mattdycr Almost perfect!
I stayed here Oct 25-27 in an upgraded suite as a platinum member (If you are platinum, and you wanted an almost-ensured upgrade, stay here as they make it happen.) I had panoramic views, great service, and a good time during my stay...with a little hiccup or two with my room keys, and catching a cold due to not being able to balance the aircon as it was either really hot or really cold. If you need to be based downtown, this is your perfect option. The elevators on the outside are pretty neat, also.
October 27, 2012
Rated 5 out of 5 by Tomg1963 Vice Presitdent
This is one of my favorite hotels, always a pleasure to stay here.
August 25, 2014
Rated 5 out of 5 by Katt22 Great Hotel!!
We enjoyed our stay. The beds were really comfortable and everything was clean. There were only a couple of concerns. The fridge either froze the contents or didn't cool it much at all. One of the lamps wasn't working properly, kept shorting out and turning off.
August 13, 2014
Rated 2 out of 5 by shark72 Iconic hotel disappoints
The glass towers sparkle but the interior is worn. I found the bathroom not as clean as I'd like and the sink dripped; the carpet was frayed by the bathroom threshold; the elevators were noisy enough to overwhelm the comfy bed; the desk chair was cheap and the arm was wobbly; there was no HBO; no place to plug in my phone charger by the bed (to use as an alarm). The conference food was pretty good. I expected to be impressed and was not at all.
June 30, 2014
Rated 5 out of 5 by Kiki88 Amazing Customer Service
I always have a great experience. Most of my trips are business but even when I take a weekend getaway, staff goes above and beyond to accommodate my needs and offer me best price available.
August 18, 2014
Rated 5 out of 5 by Patimac1980 Wonderful, Relaxing and great staff!!
I love the Bonaventure! I was recognized as a SPG and of course there are a few perks with that. Our room was ready and very clean. However, there was a dog barking (it was midday) and I called the desk. They immediately sent security (the room with the dog had no persons in it--a violation of the hotel policy) so they took care of that and moments later another employee was at my door to help me move to another room. I didn't want to take a chance that the dog would be waking us for our one night getaway, so I chose to. BUT the also gave us free breakfast buffet! Also, I had called the concierge before we arrived to see if they knew of any fireworks displays nearby (it was 4th of July) that we could see easily. We were set up with a table facing North at LA Prime. Excellent food, service and perfect view of the fireworks at Grand Park. I can't wait to relax away again!
July 9, 2014
Rated 5 out of 5 by Vickie54 This hotel is big but, feels cozy and acessible!
I was in town from Texas to visit my grandkids. Originally, I rented a house in Silverlake. It turned out to be terrible. I left and booked a night at The Westin so I could think about my next move. It turns out this Westin has a few suites with 1.5 baths a king and a pull out sofa bed. The young lady that helped me secure the next two nights in one of these suites was very understanding. She was able to book me my 2 grandkids, my son and his wife all stayed in the room, no problem. The staff was very helpful. I especially want to give a big THANK YOU to the young lady, whose name I neglected to get, that checked us in on Friday morning, she helped me calm down from the bad situation I had with the poor house rental. I wanted to have a happy visit with the kids and I did. They loved the elavator.
May 1, 2013
Rated 5 out of 5 by Steph57 Great room
I have been coming to LA to Bonaventure last 4 years but never stayed in the hotel until this visit. The room was great, staff was very attentive, bed was a dream...
Restaurants in the hotel ... so so... wish there was more choices...
August 12, 2014
Rated 5 out of 5 by Jay64 Great facility - good location
I arrived to attend a concert at the Nokia Theatre so this hotel was a perfect choice.
I received a good rate I believe for the room itself. Facilities are excellent.
The only complaint I have was the price of parking. It cost me almost twice as much to park my car at this hotel as it did to rent it. That's a bit ridiculous.
The Concierge was very helpful and recommend the Getty Museum which was a great choice for an out-of-town visitor.
I would definitely stay here again.
April 21, 2013
Rated 5 out of 5 by MarcoPolo53 Five days in LA
This was a beautiful facility.
Quite possible the most courteous, friendly, helpful staff I've ever experienced. It was a daily experience and any staff that I approached acted the same. This level of service was Five+ stars!
Very good food and the lounge on the 35th floor provided a relaxing atmosphere and a spectacular view of the city.
July 16, 2014
Rated 5 out of 5 by RDJB Great place for a meeting
The rooms were comfortable and very clean.
Staff was pleasant and efficient. The meeting rooms accommodated large numbers of people easily.
August 12, 2014
Rated 5 out of 5 by Joel44 Hotel was very nice
Great stay at the Bonaventure. Very nice clean rooms. Had everything I needed. Having the small fridge was great.
August 13, 2014
Rated 5 out of 5 by TKtaylor Wonderful experience
The Bonaventure is a beautifully designed hotel with an attentive staff. Our stay was relaxed, and the housekeeping staff always had our rooms in perfect condition.
August 10, 2014
Rated 5 out of 5 by Grammy11 The most wonderful staff
The staff at the Bonaventure are the greatest! Always friendly, helpful, prompt, and kind. Our stay was delightful, as always. Thanks so much.
August 10, 2014
Rated 5 out of 5 by Vikki14 This hotel provides an excellent guest experience
In everyway, the hotel provided a very excellent guest experience. The rooms are very clean and well-appointed; the staff is very responsive and pleasant, the food is excellent with healthy choices. Overall, my stay was very relaxing, renewing and pleasant.
July 31, 2014
Rated 5 out of 5 by Muffie Very comfortable
WE truly enjoyed our stay. The room was spacious, clean & quiet although the hotel was busy. The bed & pillows allowed us to have the most comfortable rest & sleep we've had staying anywhere.
August 6, 2014
Rated 5 out of 5 by lrose I was upgraded without asking!
It was such a wonderful treat to be upgraded to a beautiful suite for my stay at the Westin Bonaventure! It isn't often I have had this experience and I always stay at the Bonaventure when I come to Los Angeles to visit my son but this time I was especially pleased.
July 28, 2014