Rated 4 out of 5 by d123xdsedr WI-FI
I can't imagine at $250 a night to stay at your hotel why you wouldn't offer FREE Wi-Fi! The cost per night should cover your costs to offer FREE Wi-Fi to all of your guests.
June 30, 2014
Rated 3 out of 5 by Lance No Luxury Starwood Choices in Downtown Chicago!
As a platinum Starwood Members, we just completed our third stay at the Westin Michigan Avenue Hotel. As a Starwood Member, you have several hotel choices when staying in downtown Chicago : Westin River North, Sheraton, W City Center, W Lakeshore, Four Points, and Termont. We have stayed in all of these SPG properties except the Termont (which is a newly acquired Starwood property). Overall, the Westin Michigan Avenue is a solid average hotel. It is your second best choice when staying at a Starwood property. Your best choice is the Westin River North. Here's some back-up information on our decision.
- Location- This hotel has the best location of any Starwood property in downtown. It is just steps from some of the best shopping in Chicago. Some of the higher rooms even have a lake view.
Update Grades- As SPG Platinum Members, we have been upgraded during all of our stays. We were accommodated with wine, fresh fruit, and other amenities. This hotel treats their Starwood members very well.
Clean and Well Maintained- Even though this property is older, it is clean and fresh. Rooms are updated and maid service is excellent.
Rooms- We were given a suite with an adjoining bedroom during our recent stay. Large flat screen TV's and signature Westin bed were great. Starbuck's coffee and quick one cup coffee makers were handy. Refurbished gym was nice as it provided more options for tread mills, elliptical, and bikes plus free weights Hotel windows were older, leaked air and need replacement. Shower plumbing was noisy and water pressure was poor. We noticed their signature double headed shower heads no longer exist.
Customer Service- Concierge was either not available or just not there. General phone service took several minutes to pick up. Bellmen seemed non attentive and not engaging with the guests. Please note it was Thanksgiving week which may have contributed to the less than noteworthy service.
In summary, Chicago has some of the best hotels in the world. Unfortunately, if you're a loyal Starwood member, you have no luxury choices. No St Regis or Luxury Collection hotels exist. It time for Starwood to provide their members these options. We would like to suggest the conversion of the Westin Michigan Avenue as the first luxury SPG Hotel in the Downtown Chicago area. This hotel has the location and building to be a wonderful luxury hotel, however, in it's current state, it is just another average hotel.
November 26, 2011
Rated 4 out of 5 by Salesgreat The Restaurant
The one unexpected thing about staying at the hotel is the fact that there's a The Grill restaurant that serves as the 'room service' for the hotel. The Chicken Pot Pie and the homemade Mac & Cheese are to die for. Next time I am in Chicago, and stay at this Westin, that's what I am having for dinner, again!
November 26, 2011
Rated 5 out of 5 by Schecky Recent Stay June 25- 27
The hotel was once again a great stay and everything and everyone were wonderful
June 29, 2014
Rated 3 out of 5 by Hermes Terrible check-in experience
We stayed with the hotel early Oct. Hotel room and facilities were all average Westin. Nothing standed out. Not impressed by the lobby. Flower arrangement was absolutely terrible.Check-in was painful experience. It took us at least 30 minutes. The line got longer and longer but they never added additional staff at front desk.
Location is the biggest selling point of the hotel and it is indeed GREAT! It's on the north end of Magnificent Mile. Just next to the legendary Hancock and numerous shopping malls and boutiques. Only two blocks away from MCA. Ask for a room facing the street. You will enjoy the amzing street view from the room. But other than location, everything is just average.
January 16, 2012
Rated 3 out of 5 by Susanm5 Nothing special
The hotel was convenient but pretty much a cookie cutter hotel. Only one bar/restaurant for a very large hotel so there was always a wait for breakfast, drinks, etc. The location on Michigan Avenue was the only positive
June 27, 2014
Rated 3 out of 5 by travler100 Fine, not great
A bit of a line for checkin. The SPG Gold checkin sign not obvious so we missed it. We asked for a late check out & room upgrade but had to wait several hours in the restaurant for the room. Finally at 4:30 we went back to front desk and were told room was not ready so we were given an equivalent room that was ready. The room we received was right near the elevator so a bit of noise, not a big deal. Room service was so-so and very expensive. Both days they were out of the potstickers I wanted to order and the chef's inspiration dish was not available. I was told the chef was not inspired that day. On our last day we came back to our room after lunch about 3pm to freshen up and get our suitcases. We were locked out. Having to go back to the lobby and wait in line just to get back in our room was annoying. The problem was fixed but we didn't really even get an apology.
June 24, 2014
Rated 4 out of 5 by Aunt Busy Hotel in great location
We enjoyed our room and all the staff were very pleasant. We were in town for a wedding and asked for early check in which we did not get. There were even some in the wedding block that were delayed past check in time. I know the hotel was full with several weddings. There was a long delay in releasing a room from housekeeping and letting us check in. our wedding was at 4:30 and I am glad I was mostly ready when I got to the hotel.
June 23, 2014
Rated 4 out of 5 by Buzz26 Weekend in Chicago
Great location if you like being downtown Chicago and on the Magnificent Mile. Easy walking distance to CTA bus stops, CTA Red line, swanky shopping stores, and local restaurants. The rooms were very clean and the beds very comfortable. We like staying here.
June 25, 2014
Rated 5 out of 5 by Maggiemay162 This hotel has a great location.
This hotel is located in an area that is easy and safe to walk to restaurants, retail shopping and local attractions. My husband and I stayed at the Westin Michigan Avenue for a relative's wedding, held at the hotel. The rehearsal dinner was off-site within two blocks away and took less than five minutes to get there which was to our advantage as we arrived late to the hotel. The check-in process was smooth and fast, and staff was very courteous. Breakfast, the next morning after the wedding, was in a private room of the restaurant at the hotel - found the food and service to be excellent!
June 14, 2014
Rated 5 out of 5 by DonnaB Awesome Experience
Honestly, I chose this hotel due to fact that our family needs/prefers the comfortable bed experience. But, as always, starwood hotels always 'over deliver' in making your experience special. A HUGE thank you to the very sweet young lady who checked my daugher and me in - Carli. It was SO nice of her to have a little snack delivered to us. All staff treated us like family. Kudos again to Starwood hotels for 'doing it right'.
December 5, 2011
Rated 3 out of 5 Dreadful Experience checking in
I stayed for NRA...it felt as if the show surprised them...it was chaos. Insufficient staff on reception, line-busting all over the place. Rooms are great, but reception area appears to completely lack system/organization. There was no-one on the SPG desk at all, and only one other receptionist for a very long line.
June 23, 2014
Rated 5 out of 5 by Cindy Great hotel with wonderful people!
I have stayed at this hotel many times and they always take great care of me - going above and beyond! The entire staff is wonderful! Many thanks for making are stay one to remember!
June 24, 2014
Rated 4 out of 5 by FamilyB Convenient location
Very convenient location, super friendly and helpful staff (from bellman, to front desk to concierge). Wait for room service on a Sunday night was longer than expected (I was told 30 mins or less, took over an hour +2 phone calls for status). Hotel restaurant has good food but very $$$ - not ideal for family dining. Rooms are spacious and comfy. Showerheads are wonderful (rainfall type) with good water pressure, but the bathroom had some peeling wallpaper and there were cracks on the ceiling in the bedroom. Hotel could probably use some renovation in not too distant future. Elevators were fast.
March 20, 2013
Rated 5 out of 5 by Johns2014 Conference
I was attending a conference & breakfast & lunch were included. From Registration to the fabulous wait staff, we were well cared for. I want to recognize Horace & other wait staff who were attentive, efficient, & worked as a team to assist us at meal times. Wait staff was outstanding!
June 23, 2014
Rated 3 out of 5 by MA52 Great Service!
The folks at the Westin's are awesome and more than willing to help out. I was a little disappointed on how long it took to get my car from valet. We waited approx. 20 -25 minutes to get our car. Otherwise the hotel was great. Great location....
June 23, 2014
Rated 5 out of 5 by Angus18 Very accomodating
My agent had incorrectly booked another hotel. I was very impressed and appreciative of the help I received to change my booking to the Westin at the last minute.
June 23, 2014
Rated 2 out of 5 by asdsf Disappointed
Not impressed. Will not return.
June 24, 2014
Rated 3 out of 5 by VisitorFromAsia Not up to standard
Uncomfortable mattresses in the room, furnishings are outdated. Really not up to Westin standards.
Feel like I wasted my reward points.
Lack of a lounge for SPG members is also a big weakness - its a big place, I am sure they could make one.
Staff was very kind at least.
June 22, 2014
Rated 5 out of 5 by LDew Wonderul experience
Thanks so much for a wonderful experience. Really, I usually don't take the time to complete surveys. But the exceptional service and quality of EVERYthing was phenomenal. From the front desk staff's graciousness at simply providing change for tips, to the Grill server and cooks allowing me to order breakfast item after the 11 am cutoff AND it being amazing, was so appreciate.
June 20, 2014
Rated 5 out of 5 by henriquez52 Satisfaction
I have stayed at your hotel 2 times already and am certainly looking forward to the third.
Your staff is very accommodating and courteous, even the trainees. Congratulations!
June 22, 2014
Rated 5 out of 5 by missie21921 Customer Satisfaction
Your staff was so friendly and welcoming, I hope to have another chance to come to Chicago. With me being from a different time zone, your staff was still friendly and welcoming at 3am. They really treated me like family. I hope to come and see you again. Thanks again for a great stay.
June 21, 2014
Rated 5 out of 5 by Mike1010 Outstanding Staff and location
I arrived early , well before check in time and the gentlman at the front desk offered me a few options I chose to leave my bags and begin exploring chicago . The door man and bell hop took some time with me and gave me great advice on where to get started. While eating lunch I recieved a call that my room was ready , Everyone seemed to be there just to make sure I was getting the best teatment possible and having a great experience. Thank You
June 18, 2014
Rated 1 out of 5 by JSB522 Staff does not care
I have stayed at this hotel several times over the last several years, but this stay is my last. I have been a gold member, but that was not recognized. I asked several months ago, and again in the last week, for a room on a SPG Preferred Floor, but was told that they do not have any. This is a lie -- it seemed that every other floor in the elevator was marked "Preferred Floor". I did not receive my complimentary Gold welcome gift upon arrival, either, and the concierge, when asked to recommend a nice place for breakfast, suggested the hotel's own coffee bar (with juice from a cooler) or a fast food place around the corner. Not helpful.
I remember when the staff at this hotel used to care. Not anymore. Do not stay here.
October 7, 2013
Rated 5 out of 5 by MMar919 Love this hotel!
The Westin on Michigan Ave is the perfect place to stay- superior service, comfort and location. Don't miss this gem! Maria P
June 21, 2014
Rated 5 out of 5 by Nanna3 Great Stay
The staff was exemplary and dining was very enjoyable. The only problem with my stay was slamming doors late into the night. I realize this is nothing you can control however, disrespectful guest being loud was very disruptive.
June 20, 2014
Rated 2 out of 5 by Paige8 Poor management staff
We had booked and filled 20 rooms for wedding guests. The bride reserved a suite for Thurs & Friday so she could have ample space to put on wedding dress and have the space to have pictures taken before the wedding on Friday. When the bride arrived she was told the only room available was a standard room. The manager (Darrel) should have been aware that 20 of his rooms were reserved for a wedding and plans should have been made to accomodate the bride. Reservations were made well in advance of the wedding. The bride was given a standard room at check-in on Thurs and would be transferred to a suite on Friday, the day of the wedding. When Friday arrived the bride was told she could not have the suite because another guest was granted a late check-out ! The wedding was at 4:00 and the move to a suite because of the late check out was at 4:00! The manager was rude when the situation was explained and was unapologetic about a late check out being granted to the brides room. Eventually a suite was located and the bride was placed in the situation which required deleting pre wedding choices. This all could have been avoided if the administration of the hotel would have been doing its job of examining the guest list and determining the needs of guests. This type of service is well below the quality expected from a hotel of this stature and cost.
July 22, 2012
Rated 1 out of 5 by JimmyE04 Not what we'd hoped for...
We went to this hotel, primarily for it's locale...we were taking our daughter for a special birthday weekend, to the American Girl store (which is just 2 blocks down the street from the hotel) and then to Shedd Aquarium. Unfortunately, we didn't get to the Aquarium...:( In a nutshell, the room next to us was "rented" to a younger couple that used it for party central. In and out, people in and out, laughing, hollering, smoking in the room and in the hall (my wife is highly allergic to smoke and this is supposed to be a non-smoking hotel). The smoke crept in, under the ajoining door and was quite strong smelling in our room. The worst of it was the "relations" that the couple were in engaged in. For over an hour, 1am-2:15am or so, we were regaled with the happy couple's "fun". We thought we were granted a reprieve after that...but no...THEN they were hungry and THEN they decided they wanted to make some calls on their respective cell phones...loudly.
Calls to the front desk to complain went unanswered (did we catch someone on a break?). At 4am, with no hope of sleep and a strong thunderstorm overhead, we gave up....packed up and checked out. Only then were able to voice our frustration to someone at the hotel. He expressed sympathy and asked us if we wanted to speak to a manager. We said yes and then after a few minutes, with a manager a no-show, we opted to leave. They compted us our parking, which was helpful, but ya, we won't be back.
April 16, 2012
Rated 4 out of 5 by SLD22 Great location - rooms need some work
I've had the pleasure of staying at this hotel several times over the last year. Used my suite night upgrades and was upgraded to a corner suite with a terrific view of Michigan Avenue. I guess the hotel is hoping you are looking at the view the entire time vs. the serious work the room needs. The bathroom ceilings have peeling paint and are in need of serious repair. The windows let in the cold air and all of the street noise. Consider replacing them during your next renovation. No refrigerator in the room yet the room description indicated there would be one. Had I been paying the full price this room normally goes for, I would not be happy.
December 19, 2013
Rated 5 out of 5 by roni57 the westin on michigan ave.
the westin Michigan ave. is a comfortable hotel with great food and service. I was very surprised that it lacked and indoor pool and/or hot tub. Also, the door closing mechanisms on the guest rooms are extremely loud and constantly disturbed my sleep. the proximity to shopping was a plus!
June 17, 2014