Rated 4 out of 5 by mizzou pros and cons
great location, conceirge was excellent. i called them before arrival. staff called me from home. gave me suggestions. then gave me their cell phone. pretty incredible. rooms were fantastic. And received an upgraded room with a smile. however, their breakfast buffet is embarrassing for the price. think on Saturday it was $18. asked waiter about pancakes/french toast. just told it is not part of buffet, if you want that addtl cost. Sunday buffet goes up to $22 and it really isn't much better. wireless internet connection was poor. amazing to me when I mentioned this during checkout i just got a head nod. no offer to refund the $9.95 per day fee. grown to expect more out of an SPG hotel.
December 8, 2011
Rated 5 out of 5 by Rebecca8 Made Our Anniversary Special
We appreciate the kind service we received from your hotel in making our anniversary so special, including the room upgrade (to a beautiful room) and the complimentary treat you left us when we arrived back to our room after dinner. The room was spacious and clean and the beds were so comfy. The staff are very professional and polite. And, although it was a little thing, we loved the hot chocolate you served to guests coming in from the December cold. We are planning a spring trip again to the Westin. This is also a great location to good restaurants and Michigan Avenue. Thank you to all the staff!
December 11, 2011
Rated 4 out of 5 by Donald3217 Cat. 5 ??????
Over all I like this hotel , but the hotel is listed as a Cat. 5 with Starwood and I just don't see it. The hotel is nice don't get me wrong, but I think it's more of a 4 rather than a 5. The other thing I did not care for is unless you are Platinum they don't seem to really care what you want. I have another stay coming up in July 2012 and I am crossing my fingers it's a bit better than last time.
June 4, 2012
Rated 5 out of 5 by BMar49 Loved this hotel!
Wonderful ambiance - decor in lobby and guest rooms were great. LOVE the heavenly bed, and luxurious bath. Location is perfect - within walking distance of most River-North locations. Staff was extremely friendly & helpful – from check-in to check-out. I WILL be staying at this property again.
May 10, 2012
Rated 3 out of 5 by GHII This hotel was not the nicest I have stayed in
I had housekeeping ssues with toilet seat, plug in bathroom and buzzing in bathroom when lights were on. Food was awful.
July 25, 2014
Rated 5 out of 5 by mkjuly2014 great spot in chicago
great location and views
good sleep in heavenly bed
July 25, 2014
Rated 5 out of 5 by CK66 Great Hotel, Great Location
This was one of the best, if not the best, hotels I've ever stayed in. I usually stay at the Starwood resorts and can be disappointed in hotels. However, the room and bathroom were very spacious. I enjoyed having an iPad available to research attractions and restaurants in the Chicago area. If anything negative could be said it would be that I would have liked to have a personal fridge and not just the mini bar. Overall, an excellent stay!!!
July 20, 2014
Rated 5 out of 5 by AST1225 Great Hotel with good location
The hotel room was beautiful, and the bedding was almost too comfortable - I didn't want to get up in the morning and go to my conference! The hotel is on the river, and in walking distance of everything of interest in downtown Chicago and in walking distance of the Lake/Clark subway station, which serves the blue line to O'Hare. Like all hotel conference rooms, it was freezing, so bring a sweater.
July 21, 2014
Rated 5 out of 5 Awesome Stay
This property never disappoints. Fantastic upgrade to a riverview on this trip. Club lounge has great snacks and service. Staff go above and beyond. A retreat in the middle of the city!
July 29, 2013
Rated 5 out of 5 by APeeler Great Location
I stayed for a conference and the location to dining and the north river area was excellent. I only wish I had extended my stay! I would recommend this hotel in the future!
May 29, 2012
Rated 5 out of 5 by DogsonD All Around Nice
Great, responsive staff, good location, great beds!
July 24, 2014
Rated 5 out of 5 by Manju Best Starwood in Chicago!!
The hotel and staff are amazing
May 28, 2012
Rated 5 out of 5 by Markontheroad Gem in the heart of Chicago
Lisa is an exceptional concierge who is resourceful, listens, and does everything she can to accomodate a guest.
And Jonathan as a manager is excellent.
Even during a busy convention weekend he's able to focus on a guest's needs and ensure everything is taken care of.
The hotel is very well maintained with warm employees. When walking to a room I think it's nice when house keeping actually looks up and says good morning!
I just wish there was a pool at this hotel, but other than that it's a superb facility which would satisfy a discerning traveler!
June 6, 2012
Rated 4 out of 5 by Haywire Still waiting
We ordered at check-in a mini-frig and it never came. Too busy to re-order. Also the faucet leaked in the bathroom. And we went w/ the "green" for no room cleaning for the first night. We did not realize it was for all three nights, as we ran our of soap and clean towels by the third night.
July 21, 2014
Rated 4 out of 5 by rivercityrover Great location on the Chicago River.
This hotel is located right on the river. The best of Chicago is within easy walking distance - shop, eat, play. Lovely conference facilities. Front desk has easy, quick check-in/check-out. Maid was very accommodating. Other staff (doormen, concierge, restaurant), not so responsive.
July 21, 2014
Rated 4 out of 5 by shawn69 nice rooms
was nice motel but air conditioning would shut off if no movement in room .would get very hot.motel tell staff said it was way it was.
July 22, 2014
Rated 5 out of 5 by Sandy22 Weekend in Chicago
We choose Westin River North as we were going to a dinner party near by. It is a great location, as shopping and the train are near by. We forgot our coats and it was a little cool so we had to go shopping. The room was very spacious and clean. We were on the 20th floor, club level. We had our own Ipad on the desk and free wifi. Breakfast was just what we needed, cereal, fruit,pastries and bagels or toast. Everyone was very helpful and pleasant. If we go to Chicago again, I will be going back to the Westin River North. Great Place.
May 9, 2012
Rated 2 out of 5 by Star20 Very Disappointed
This is the worst Westin I have ever stayed in. I am very shocked at the treatment I received while here. I asked to have my Platinum Room upgrade and I was at first told that I did not have a platinum level. I was then told that they had no other upgrades available although I could go online and book one. The service I received was horrible and I would probably not return based on this experience and would inform friends that frequently travel to the area to stay clear. Nobody seemed to listen or care to what I had to say.
April 17, 2013
Rated 3 out of 5 by Michelleeeee Michelle
The hotel is in a nice location. Parking was very expensive. No refrigerators in the room...plenty of expensive shots of liquor...no water pressure in sink /shower.
July 21, 2014
Rated 1 out of 5 by BTOH Disappointing
The only thing that met my expectations was the comfort of the bed. I was in Chicago for a business conference. I had a very hard time getting the files I needed because your hotel wifi was not secure- I am not allowed to use unprotected internet connections for anything work related. How a supposedly high-quality hotel in 2014 cannot meet this basic requirement of guests is beyond my comprehension. Absolutely unacceptable. Furthermore, the shower ran out of hot water in barely a minute. It was a very uncomfortable experience and not how I would have liked to start each day. Again, simply unacceptable. I would not recommend this hotel for any reason.
March 4, 2014
Rated 1 out of 5 by Abrown Disgusting bathroom
I'm a platinum member. They put me in an adjoining room even though my profile is clear that I never want that. The room the moved me to had a DISGUSTING bathroom. There was hair on the sink and in the tub. Then the shower didn't work (most of the water shot into the tub, not the shower head) and the drain didn't drain, causing me to have to stand in 3 inches of gross water. This is a ridiculously poor example of the Westin brand. The hotel is worn out and needs a comprehensive refurbishment.
September 28, 2013
Rated 4 out of 5 by wilj Great location and very pleasant hotel
Helpful, pleasant staff, Westin quality bed and furnishings, VERY good location! Only two small negatives. (1) curtains were a low cost installation on a single track with no overlap; when drawn they stood 6 inches apart instead of joining. Just as well I always travel with two clothes pegs for this purpose. But this should be better in a Westin. (2) only four elevators in a big property. Substantial waits when busy. Nothing you can do about that after the building is built though.
December 21, 2011
Rated 5 out of 5 by Overcharged915 Great Place, Horrible Service After
I stayed there for one night while taking my wife on a surprise "overnight date" from Columbus ohio. Things started great and the service there was unbelievable. The clerk got us in early and into a great room. The stay was wonderful.
Then I got home and got my bill and had charges on it from the "honor bar". My wife and I were only in the room to sleep and didn't even eat in the room let alone eat from the honor bar. On top of this she is pregnant so there was no "bar" action of any type. I called the billing department 3 times over the last week and a half and left voice mails. The recording says they will return it within 24hour. Needless to say, I am still waiting. I have also emailed 3 different people at the hotel to atleast get an explanation. No response. The service after the stay is ruining my experience.
September 25, 2012
Rated 4 out of 5 by BBQguy Welcoming
Staff did a nice job of accommodating some unusual needs upon my arrival. However, my Ambassador had made arrangements for an early check in with no additional fees being charged for doing so and they did charge me for an entire extra nights stay.
July 17, 2014
Rated 3 out of 5 by KimmieS There's Room for Improvement
Hotel was updated, clean and looked impressive, but the bed and pillows needed replaced - they were lumpy and not at all as comfy as advertised. The lighting in bathroom and refreshment center/closet area in room was way too dim. Dinner menu in lounge didn't impress us so we went out. Had breakfast buffet and for $22 it was disappointing: "fake eggs"; cold potatoes.
July 15, 2014
Rated 5 out of 5 by DOUG1506 Awesome Westin
I stayed at the Westin Michigan Ave and the Westin Chicago River North on this visit, and both are fine hotels, but the Westin Chicago River North did stand out between the two. The staff at River North was more friendly and attentive and the property was overall a bit more luxurious and cleaner in common areas. I'd be happy to stay at either again, but if I had to choose, I'd choose Chicago River North!
July 14, 2014
Rated 5 out of 5 by LouiseR Good for business travel
I think this is one of the nicer Westin hotels, esp. for business travel. The rooms and staff are very nice, a cut above other Westin's. Everything always seems very clean and well maintained. The staff is fast and professional. The only wish would be for a better onsite restaurant and/or room service menu for dinner. Other than for breakfast, the onsite cafe is often closed and mediocre when open.
November 28, 2011
Rated 3 out of 5 by scooter44 dark and dingy
horrible lighting in the room.cheap wallpaper and carpeting. 50 dollars for breakfast?
July 17, 2014
Rated 5 out of 5 by KAT76 Hotel is great
Location and amenities in the hotel were great. Recommended parking be included in the price of the hotel. My room expense was covered by a third party. I'm almost certain they unaware of the parking situation and you have to pay to park. Easy to navigate to hotel to most major city attractions.
July 15, 2014
Rated 5 out of 5 by BrandywineSunshine Westin has my support
Westin has been nothing but amazing. This was my third visit to a Westin and I'm always impressed at the "customer first" attitude and going above and beyond during the entire stay. I was randomly selected to be upgraded to an executive suite which was amazing but wish I could have enjoyed it more, I was only in for one night. But I'll be back October 1st =) Thank you again for everything.
June 8, 2012