Rated 3 out of 5 by DrDH Inconsistent
Came in requests my usual type room. Told it wasnt possible and fortunately a more seasoned person came and made it happen. Tried to check out at around 7 AM. Long line with only one person working the front desk. Manager came in and went into office and didnt help reduce the wait time at all!! I left and returned twice for the line to go down. Finally did third time. I let the person know she should be helping and was told that is what she is going to do. I told her...the line is already empty now. Room wasnt refreshed the second night. One day got the Wall Street...other days didnt...
August 25, 2014
Rated 5 out of 5 by GSM50 Great stay!
I knew Westin hotels provide a great value but Westin Indy exceeded all my expectations for great stay. All staff members we came in contact were excellent and represented the Westin property with pride. Thank You staff!
June 12, 2014
Rated 5 out of 5 by happygenconer A staff that goes above and beyond
I love the Westin in Indianapolis.
Every year I visit for a conference and I make sure I stay at the Westin. It is clean, neat and comfortable. But best of all is the staff.
This convention brings thousands upon thousands of (proud) nerds to Indy, and it has to be quite stressful for the staff. However, every single time I talk to a staff member, be it housekeeping in the hall or the fine people at the front desk, they are happy, friendly and ready to help with any issue.
On this last trip my wife burned her hand on a hair curler. She called the front desk to see if they had any burn cream. Guess what, they did and they brought it up in minutes! That's the kind of service you get at the Westin.
August 18, 2014
Rated 5 out of 5 by chainsawbilly There's no place like HOME
I used to be a frequent gambler (believe it or not), and when I'd wake up from my car-naps and walk back into the casino (same one everytime), it was like I walked back into my mansion.
Well, although I was recently self-recognized at a special Westin Indy ceromony as a poker guy (similar to family guy, hey guy, :)))))))))))), I haven't gambled in long long time. I now turn to the Indy Westin for an even better mansion feeling. Thank you all for another wonderful stay (guest since '91). btw, I found the cricket uniforms; lots a cricketeers up this a way. teen-fo, clear.
August 22, 2014
Rated 4 out of 5 by MM14 Quality Staff and Great Location
The staff was very helpful and when traveling for business that makes long days better. The hotel is in easy walking distance to restaurants. The only minor issue is the parking is expensive.
July 3, 2012
Rated 5 out of 5 by JoanConsuela Great staff, great service
The Westin provided great service during my 11 day stay for a convention. Convenient to the Convention Center with an enclosed walkway access, the hotel could not have been better. The staff were exceptionally attentive, the best I have encountered in the past year while traveling on business. I was there during the exceptionally hot weather in early July, yet the room remained comfortably cool, thanks to the advice to keep curtains closed which the staff also attended to. The hotel is also very convenient to other events and restaurants downtown. And the downtown area is alive with evening attractions and safe for walking. The rooms are comfortable and quiet, especially welcome after a long and busy convention day.
August 13, 2012
Rated 3 out of 5 by HBSPG Extra Fedex Charges
I had a few packages sent to me, addressed to the hotel, and I had to pick them up at the Fedex office on the first floor. What was astonishing to me was I had to pay a $190 service charge for them to release the packages. These were over and above what the cost to ship the packages were. They said it was the policy of the hotel. Never have I ever had to pay for packages delivered to me at a hotel. Not happy.
September 5, 2014
Rated 4 out of 5 by muledog Indiana AFP Annual Meeting
We try to attend IAFP meetings which provide better CME than many States'. Not having a SPG restaurant in house was a real turn-off. I think of it as a big loss for the Hotel and for us as SPG members. The in-room amenities were great and we slept very well.
When asked if we were aware of the 'going green' plan, we said Yes to it. But not having anyone to clean or refresh the bedding,etc,-basically nothing in the way of service - was not cool. That's what we get at even a 2 star hotel!! You lose there as well. So, your nice place could be a whole lot nicer, if you could see your way...
August 2, 2014
Rated 2 out of 5 by Courtney Rude, rude, rude
I have worked in the hotel business in the past. So I understand that dealing with large numbers of people, such as a wedding group, can be difficult. However, it does not mean that Customer Service is not needed. I have never stayed anywhere and felt that I was an inconvenience to the people that worked at the hotel, until my stay at the Westin downtown Indianapolis. The younger man that works in the valet was one of the only people that I would describe as polite and helpful. I wish I would have got his name, but at that point I was so happy to be leaving that I didn’t think about it.
I would not recommend staying at this hotel. I hated having to go and talk to anyone at the front desk. There was so much miscommunication between everyone that works there. I would call from my room and be told one thing, only to find out that when I would get to the front desk that what I was told on the phone was not an option. When there is miscommunication within an organization it should never be the customers fault. The front desk staff of this hotel would point their fingers at each other and not handle things in a professional and productive manner. The word rude is the best way to describe those that work at this hotel.
November 21, 2011
Rated 5 out of 5 by JenL11 Nice experience
The facilities are wonderful, especially the workout room and pool-top notch! The staff was friendly, accommodating and a pleasure to speak with. My tv remote didn't work and when I tried to call the front desk about it, my phone also wasn't working. I was with a business conference and I was really the only one who had that experience. Although, several people did comment about difficulties with the tv and remote. Everything was clean and tidy. I didn't really sleep well in those beds, however I am also the only person who had that experience. The shower was amazing! Will visit again!
July 24, 2014
Rated 2 out of 5 by Jason2014 Not Happy with our stay
The hotel while looking very nice, it was too expensive to park, the room was just plain, nothing very nice compared to what you see when you walk in the hotel, there was a spot of blood on the sheets, that we didn't notice until the next morning...and there was a maid cart in the hallway all night, that had a pile of bloody towels beside it, I told the hotel at check out, but they didn't really say anything.
I got the room through price line, but it was still a decent amount paid, and the view I got was of roofs of other buildings, guess that's what you get when you don't pay full price. The only thing good was it was connected to the convention center where we were going.
June 16, 2014
Rated 1 out of 5 by lilly13interviewer not recommended
my suit and shirt for my second day interview was stained by the uncleaned iron in the room. the manager promised to laundry them for me. thank of goodness I double checked with them in the night and next early morning, otherwise they could only make it ready as early as the next afternoon.
the curtain is broken also they need a better charger outlet on the table
the host in the restaurant for breakfast is not friendly, she madly emphasize Their rule to tip the waiter directly.
check-in is also slow due to the computer problem
Anyway, they kind of made it up for me and at least did not ruin my interview fortunately. this is the only positive part for my stay.
May 20, 2013
Rated 4 out of 5 by Celia1 Great place to stay.
I arrived late, 4 pm on a Sunday but my room was not yet prepared. I ended up waiting over 2 hours to get a prepared room I could use. The front desk staff were phenomenal, treating me to the "stateroom" during my wait and covering my evening meal. They understood that after a long day of travel all you want to do is have a personal space to rest. I so appreciated the genuine empathy from my young female hostess. The common areas are well executed with comfortable nooks and available desk space. The rooms are luxuriously comfortable, nice linens, furniture & fixtures. Just an observation, the toiletries were not replaced daily so I ran out of body lotion and nearly shampoo. Minor issue.
Overall had a lovely stay in this very modern well kept hotel.
August 8, 2014
Rated 4 out of 5 by BID1919 Conference Facilities
Excellent facilities for the conference.
September 7, 2014
Rated 3 out of 5 by FrequentStarwoodLoyalist Service and Cleanliness needs improvement
Upon arrival in my room (late in the eve) I opened the mini bar. It had not been restocked and was 3/4 empty. The hotel was very nice to bring me complimentary snacks. However, even knowing the mini bar needed refilling and after my request, they did not refill the mini bar during my stay. Again, the staff was very nice, it just didn't seem to be a priority to keep the mini bar stocked.
I also don't like the rain shower hands and hand-held shower accessory. If you don't want to get your hair wet you have to use the accessory, which makes for an awful shower.
July 25, 2014
Rated 5 out of 5 by den86 Stayed for conference.
Excellent facility. Clean, good food, nice restrooms, non-smoking is nice, very quiet.
September 5, 2014
Rated 5 out of 5 by Congoer Amazing staff
First, we stayed during gen con, a VERY busy convention, so one would expect staff to be a bit frazzled but this was not the case. Very friendly, very helpful, even managed to place us on a low floor(my daughter dislikes elevators and has been known to climb 20 flights to avoid taking one) without me pestering about it. Amazing. I'd heard how nice the Westing was, this was our first stay, I would totally stay here again.
August 21, 2014
Rated 4 out of 5 by mpmsu2003 Hotel of Choice In Indy
If available and somewhat affordable we will choose the Westin Downtown Indianapolis over any other. Usually the biggest problem is that the hotel is completely booked or the rates are over-inflated for special sporting events when we are traveling to Indy. However, you can not beat the comfort of the rooms (especially the Heavily Bed) and the location. The mall, food (Starbucks) and entertainment are all just a few steps away. As a general rule, I am usually happy if we can stay here for less than $200 a night (before tax and fees) on the weekend. Definitely meets (and sometimes exceeds) Westin standards.
April 12, 2012
Rated 3 out of 5 by Amn39 Noisy and Complicated
My husband and I were told at check-in that we needed our room keys to access the elevators, which I understand, but we were not told how to use the key to use the elevators. We, along with other guests had to fend for ourselves when using the elevators for the first time. I was also surprised when I had to use my room key to get ice from the floor I was staying on. Do you have a problem with people stealing ice from a floor that you need a key to access anyway? We were in a corner room on the ninth floor and we heard nothing but slamming doors and other people's conversations all night long.
May 6, 2014
Rated 3 out of 5 by fbgg club level not worth the rate
Our room was very nice. However, the club lounge is in the lobby not on the club level. Why? There was supposed to be hot breakfast and evening snacks and every time we went there (at the listed appropriate times) there was no hot food. We signed up for the green option of not having our room cleaned daily. The waters and coffee etc. were not replenished. In the past at other Starwood hotels these were always replaced. They were left in a bag on the door. We had a charge on our final bill for a restaurant that we didn't eat in. It was removed. The front desk staff was very good. The people dealing with luggage for those with later departures actually misplaced some other guests items. The room service menu is lacking in options and is very overpriced. This hotel has very nice rooms but the club level is not worth the extra money at all. I feel like we paid a good deal extra for absolutely nothing.
August 18, 2014
Rated 2 out of 5 by Nonfictionpro Very disappointed
We were very disappointed in this hotel. The Fitness room was very good, with excellent equipment. The pool was very nice. However, the general condition of the hotel was surprisingly dirty. The faucet in the bathroom leaked, leaving water all over the counter. The refrigerator did not work. Worst of all, we pulled back the covers to go to bed only to find a very large stain on the top sheet and the bottom sheet. It is inconceivable that housekeeping did not notice it when they put the sheets on the bed. Apparently, there were no housekeeping staff working at the time, because we had to get the sheets from the front desk and put them on ourselves. Unacceptable for a hotel in this price range.
December 30, 2013
Rated 4 out of 5 by Butter403 Busy Weekend
There was lots going on during my weekend. There were problems but the staff at the Wes tin acted how I would expect a Westin to service their customers. My traveling companions luggage was broken into my someone on the hotel staff. The manager John and the Security Officer Josh were first class in how they handled our problem.
ThenAngela Bradford was also outstanding in the Executive Lounge that helped us.
Diana the manager was quick to respond to our needs when our room was now the suite that we were told that we were upgraded too.
This Westin is four star but needs some serious grades. The bathrooms are below standard and the rooms are small. Once upgraded this will be a five star hotel m
March 17, 2013
Rated 5 out of 5 by CoachDave69 Great weekend getaway
staff was very co- operative and accommodating , they took care of all our wants and needs , i would definitely come back and refer this hotel to others.
August 25, 2014
Rated 4 out of 5 by DarcyMom In for White Coat Ceremony
Recently I stayed at the Westin Indianapolis during a brief stay to attend my daughter's Indiana University College of Medicine White Coat Ceremony. We had two rooms only this time but in 4 years we plan to return and will likely stay at the Westin--needing many more rooms at that time! I had to change reservation and then go back to original plan. Staff were very accommodating and we appreciated the support.
August 10, 2014
Rated 4 out of 5 by JoelF Good hotel, but has a few things it can improve
Overall, the hotel is great, and has a wonderful location in downtown Indy. However, the pillows are mushy, need a bit more firmness.
Also, they didn't have my rewards number on the reservation when I checked in, and when I used the tea and sugar the first time, they never put more in the room.
August 18, 2014
Rated 4 out of 5 by SeanWI Great hotel, but not at the price
In town for GenCon and I made my reservation rather late, so there weren't many options left in the city center and what was left was at *extreme* demand-level pricing. The Westin only had rooms remaining on the executive floor (15), which come at a premium price on top of that. But I bit the bullet, reasoning it'd be an amazing room and that the convenience of being connected to the convention center would be completely worth it.
Along those lines I was rather disappointed to discover that the rooms themselves weren't any different than a standard guest room - same smallish size, same bed, bath and amenities. Perfectly comfortable, but for the increased price (particularly at a nice hotel such as this) I would have expected a small suite or a premium bath.
What *was* included was free internet access ($15/day) and a free breakfast in a restricted-access club lounge, which was admittedly quite good. The overall amenities of the hotel, including the conference space, is top-notch. (And being connected to the convention center was indeed a massive amenity.) Still, I'm left feeling that I did not get my money's worth.
August 20, 2014
Rated 4 out of 5 by MrDavidR Business Stay
Love the remodel. Staff is very friendly and recognizes my return trips to the hotel.
Room service was slow. I waited over an hour for a cobb salad! The dressing was forgotten and took another 15 mins! Very unhappy with room service this trip. The person on the Service Express line apologized but offering nothing for lateness of both items. I expect better from this level of hotel.
August 6, 2014
Rated 3 out of 5 by sdye422 Not the typical Westin Cleanliness
The staff at Westin's are always A-1. I had issues with my bathtub not being cleaned regularly. Also, I wanted my sheets switched (I had some coffee drops) and each day I would pull back the top covers to expose the stain and still wasn't changed. The bed and appointments are lovely. I did have to ask for more soap and shampoo. Also, someone had cleared out most of the mini-bar but never re-stocked during my 6 day stay. Not an issue but I am watching to make sure that I was charged. I had reported it to the front desk on the first day and the a couple of days later.
March 16, 2014
Rated 5 out of 5 by PammieSue Conference stay in Indianapolis
My recent stay at the Westin for a conference exceeded my expectations. The renovations are beautiful, room was clean, conference meals were very good, and the staff was friendly and attentive. Great central location in downtown Indy. I opted for the "eco" plan whereby my sheets and towels were not changed daily (but were available if requested). I appreciate that option. Bottom line: I am happy to recommend the Westin Indianapolis.
July 29, 2014
Rated 2 out of 5 by KarYanSi Comfortable - Bad Room Service
Room service stated a limited menu after 11:00pm. We called at 12:15am as soon as we got to our room and they had 2 items left on the menu - a ham and cheese sandwich and house salad. We paid $72 and received the most pathetic ham sandwich and salad you can imagine. We also requested extra towels & sheets/blankets twice - and finally received sheets but still no towels. Definitely not the Westin quality we were used to receiving.
July 29, 2014