Rated 4 out of 5 by Acelsie Front of House Staff Inconsistent
Stayed here on two separate occasions within 10 days. Two nights on the first occasion followed then another night at the end of the next week. Checked in on arrival the first time and was greeted by friendly staff who called us by name and made us feel most welcome from the front desk staff to the bell staff all outstanding. Returning for a night at the hotel a week later. What a difference. Front desk staff never used our name. There were questions regarding the amenities offered as part of SPG (we are platinum members) . Responses from staff were curt and almost a take it or leave it attitude I found hard to believe. Then we were left to find our way to our room on our own and had to find our own bell man to bring our bags up. This sloppy service is not something we've experienced at any Weston or SPG property in te past.
December 5, 2011
Rated 5 out of 5 by Jennifer74 Amazing staff!
We loved this property. From beginning to end, we had a great experience at this resort. From our first greeting from bellhop Alfonso, to the warm greetings and friendly dining services from our favorite waitstaff Karina and Anibal, the service was amazing. The rooms were very dean and comfortable and the views, beach and pools are all breath-taking. It is a bit pricey, but but we would definitely recommend this hotel and plan to go back.
February 23, 2014
Rated 2 out of 5 by RTW3 Service was not Westin Quality
I have never reviewed a hotel nor felt more compelled to do so. The service at this establishment was absolutely deplorable. The property itself was lovely - the rooms are very nice, very clean; the pool/beach area is wondeful both of which would garner my recommendations for future stays. The service, however, will likely keep me from staying here in the future. The working staff was super friendly but often lacked attention and follow through (beyond the language barriers you would expect). The management, however, was extremely unhelpful and often simply non-responsive (ignoring calls, responding several days later, etc.). I do not feel the service of this hotel is worthy of the Westin brand. Don't bother relying on Gold/Platinum service enhancements as the management / SPG desk seemingly care less about how frequently you stay with Starwood elsewhere.
January 8, 2013
Rated 2 out of 5 by fish09 Beach Attendants are great
I stayed with my family in two rooms. The staff in at the beach is attentive and gracious; we tipped accordingly. However, management needs improvement. Every interaction with them left me with verbal promises but none that were fulfilled. The stay was on points, but that should not be a reason to not treat us like non-paying members. I have been a Platinum member for over 3 years - that's a lot of travel in SPG hotels.
January 1, 2014
Rated 5 out of 5 by Todd13 What a great staff!
My wife and I decided to spend our first (family) vacation with our 8 month year old son at the Westin Los Cabos! What a great experience and boy oh boy was everyone we encountered so nice.
Check-in: Francisco checked us in and he really made us feel welcome right from the start. I asked if there were any potential suite upgrades available (I have platinum status) and he said that he was going to do everything in his power to make it happen. Sure enough, Francisco came thru and we were upgraded to a beautiful suite with a great view.
Bellman: Emilio was fantastic and provided us the lay of the land while walking to our room.
RBC: We often frequented the beach club for breakfast and in the evening for snacks and the service was spot-on every single time! Thank you, thank you, thank you to Oscar in the am and Karina and Francisco in the pm!!! This is a great option for those who want to have a casual bite to eat.
Pool: We pretty much had the pool to ourselves, which was kind of nice. Beautiful pools and the staff waiting on you did an excellent job making sure we had everything we needed at all times. Also, Adriana came by to say hello to us everyday. Actually, our son was treated like a celebrity-- it seemed that the entire staff knew who our son was and wanted to say hello. Very cute!
Arrecifes Restaurant: We went here on our anniversary and had an excellent meal! Great staff, beautiful views, and we had a great meal.
Overall, we had a great experience and plan on returning when the whales are in town.
September 15, 2014
Rated 5 out of 5 by Krosenb Rest. Relaxation. Beautiful. Attentive Staff.
Two years in a row we gave been guests at the Westin Cabo and the food, service and beautiful property keeps exceeding our expectations. Special personal thanks and appreciation to Jorge, at the Spa and then Ivan G. and Edgar who served us at the pool and always had great conversations and laughs with us. The whole staff made us feel like "rock stars". Gracias to all!
January 18, 2014
Rated 5 out of 5 by FezFez 5 stars
I came for a solo vacation on award points. My experience was exceptional and I was treated like a king for no apparent reason. The architecture is jaw-dropping, the room was spectacular, the service was very 5 star, and the staff was top notch. Special thanks to Omar and Elena in reception, Karina in the RBC Lounge, and Ener at La Cascada. I can't wait to return.
October 22, 2013
Rated 5 out of 5 by Dan007 The most beautiful Westin hotel of all!
My wife, son and daughter visited the Westin Cabo for March break this year... and of all the Westin's I have stayed at over the years around the world, the Westin Los Cabos is the most beautiful of all! The hotel location, design, rooms, amenities, ocean views, staff, security, beach, restaurants and bars... all excellent. I'll be back soon!
March 24, 2014
Rated 5 out of 5 by Virginia So Welcoming
We have been to this hotel for meetings 4 or 5 times over 10 years. It has become increasingly superb over time and is the only location where by now there was absolutely no complaint about anything whatsoever in a group of over 100 registrants. The staff is very well trained and always pleasant and caring. The hotel itself is visually stunning. The food is excellent--even for meeting events, which is very rare. The excellent management oversight and training and cooperative attitude of the staff distinguishes this hotel. Hello to our travel friends at the Royal Beach Club Karin and Francisco (Panchito), and to Jasinto in the meeting wait staff and to the housekeeping supervisor whose name we failed to get at the SPG reception who was so pleasant and considerate and later checked on our housekeeping service. Thank you all for being so kind. When one is staying in a resort for over a week it makes a big difference to be recognized and welcomed every day.
March 24, 2014
Rated 5 out of 5 by Trace27 Cant wait to go back.
Cabo is so beautiful and this hotel is amazing. Me and a friend went and we had a blast. The only downfall to this hotel is that its not close to any entertainment if your looking for that. However, if you just want to get away and relax its perfect. The pools are amazing and its huge. The staff, OMG is so nice. We really enjoyed everyone we came in contact with. I cant wait to go back. A little advice is the food is a bit pricey but worth it and the taxi into cabo san lucas is a good 70 dollars round trip. Book a round trip shuttle service before you go. Overall, my vacation was super relaxing and we also turned up at the clubs each night.
August 13, 2014
Rated 5 out of 5 by JackieBirthday Attentive Staff
Great weekend at Westin Los Cabos. Special shout out to Adriana, Luis and especially Oscar for going well out of the way to make the visit extra special. Also thanks to Elena at the front desk.
Even though it's a big hotel, it felt intimate and boutique.
June 30, 2014
Rated 2 out of 5 by travel81 Billing Issues
The overall stay at the Westin was mediocre. Most of the staff are very friendly and helpful and the overall accommodations are similar to most large all-inclusive hotels. We booked our trip through a third party and upon arrival, learned we were not "all inclusive", though we paid for the service. Thinking it was our booking agency's fault, we purchased the all-inclusive the very next morning as there were 4 of us and in no way did we want to worry about costs on vacation. Since our return home, we have been charged more than the amount on our invoice received during check out and have since been ADDITIONALLY charged an EXCESSIVE amount! I called in this morning for assistance to receive NO explanation or help. Needless to say, we are furious and concerned. I have closed my account for fear of more charges. I have also emailed the accountant and am hoping she can provide answers. Please be sure to check your statements to assure your charges refect your hotel invoice as ours does not!
August 12, 2013
Rated 4 out of 5 by Myjoe Great setting
Great swimming pools in a stunning location next to the sea. Food is overpriced and you definitely will need a rental car to get around.
July 27, 2014
Rated 4 out of 5 by Denver111 Great location!
Hotel has a great location. Exillerating to hear the ocean waves pound the surf while trying to sleep. Front desk and bellmen were extermely helpful. Food & beverage was adequate. Enjoyed El Curello but did not like Arricefes. It was overpriced for the food quality and service.
December 28, 2011
Rated 5 out of 5 by cmai34 A Wonderful Weekend at the Westin
I had a great experience at the Westin, Los Cabos! My room, the facilities, and the staff were fantastic! I will definitely plan a return trip!
June 10, 2014
Rated 5 out of 5 by Rosy54 Great experience.
This is a beautiful hotel & we had a great experience.
June 23, 2014
Rated 5 out of 5 by CarrieKC Worth the upgrade to a Royal Beach Club Room - or just be SPG Platinum
Royal Beach Club was amazing. Full breakfast every morning and then happy hour every evening. The orange juice in the morning was a must. The happy hour (free) margaritas were awesome and so was Karina, the club attendant. On our trip we didn't spend much money on food because of the options in the club and the happy hour "snacks" (guacamole, salsa, fruit, veggies, and traditional entree options, free drinks) were enough for dinner. We made friends with a couple in the club lounge celebrating their 35 year anniversary (we were celebrating one year) which just added to the fun.
I travel most weeks of the year with a lot of time spent at SPG properties. While the Westin had the amenities I would expect from an SPG property, It felt nothing like work travel!
upgraded to a suite using suite nights and the private balcony was nice but the suite at the Sheraton down the road was significantly larger and more luxurious (but the Sheraton did not have a club lounge). The suite overlooked the beach and every morning we could have coffee on the lounge with the waves crashing in the background.
Also, the activity booking service near the front desk was very helpful in narrowing down the list of options for snorkeling and sunset cruises to the right choices for us.
The pool with a swim up bar was under construction. We had the option to go to the attached resort (Regina) pools but we only spent one day at the pool because of the construction.
Also, the "sports bar" had "games" that were well below par. We were looking for activities on the resort after dinner but the pool cues didn't have any tips and the air hockey table only partially worked.
Finally, the resort was pretty, but in the summer heat, we would work up a sweat just walking from our room to the lobby because it was all outside with minimal shade.
July 29, 2014
Rated 5 out of 5 by Packman12 Hidden jewel!
Driven past this property from the corridor on previous Cabo visits but never stopped in. I am a SPG platinum member and booked a last minute trip.
Wow, I was blown away by the setting, property, and staff!!
The setting is a very secluded site, located directly on the water, with natural beauty.
The property is dramatic and unique. Our room had a full Oceanview and we left our window open every night so we could listen to the surf crash below us. They are doing a lot of work to upgrade and keep the property modern.
The staff was fantastic. They went above and beyond my expectations to accommodate any requests we had.
We are definitely going back!!!!!!
July 8, 2014
Rated 1 out of 5 by Jawmon Worst SPG Hotel Ever
I’m an SPG gold member and have traveled to my fair share of SPG Hotels. By far, this was one of the worst experiences.
- CLOSED POOL: My biggest complaint with the hotel was that during my stay on Memorial Day Weekend, for some unfathomable reason, the hotel decided to shut down the main pool and resurfaced it. Despite my reservation being made months in advance, I was never told until check-in.
- CONSTANT CONSTRUCTION NOISE: While there may have been two smaller overcrowded pools for everyone at the hotel, the experience of these pools was ruined by the constant construction noise from the main pool resurfacing and other reconstruction.
- NO OCEAN ACCESS: While it is not mentioned at the website, you can’t get in the ocean anywhere even close to walking distance from the hotel. So while you look at a beach, it is ALWAYS closed because of turbulent tides.
- SHADY MANAGER: The manager at the hotel was completely shady and couldn’t care at all about the closed pool, construction or that I was SPG Gold. When I was told at check-in about the closed pool and construction, he gave me a voucher for a free activity. When I went to go use the voucher, he told me it had expired. I couldn’t understand why as the pool was still closed and the construction was still on going.
- FOOD OVERPRICED: While we had one decent meal El Ciruelo, all the restaurants were completely overpriced. Get ready to easily spend $75 for lunch and $120 for dinner for two people.
- ISOLATED: The hotel is completely isolated. So unless you rent a car from the shady overpriced Thrifty Rent a Car desk, you are trapped at the hotel and forced to pay for their overpriced food.
- CHECK YOUR BILL: I would definitely check your bill at check out. I found food charges which were not mine. Their response was something akin to “we are a big hotel and it happens.”
I would definitely recommend that you stay at the Sheraton instead. That place was much nicer and closer to town. Not even close to the same experience.
May 29, 2014
Rated 5 out of 5 by Qiana Amazing Stay!
I had the most amazing 7 days that I have had in a LONG time. This place is absolutely gorgeous...I did not want to leave the stunning beach and resort. Hands down without question I will be back...again and again! The staff were nothing short of amazing.
August 14, 2012
Rated 5 out of 5 by amasund Very relaxing
We came here for just 2 nights for a mini-honeymoon and it was exactly what we needed. It was so secluded and relaxing. We had a beautiful view of the ocean from our private balcony. It was so nice to get up in the morning, take a walk on the beach and then settle in by the pool for the rest of the day. All of the staff we met were very nice and accommodating. Francisco at the Front Desk and Alberto in Arrecifes were two in particular that stood out. We were a little worried about transportation to and from, but we ended up taking the shuttle on the way there and a cab back to the airport and it was plenty easy and not too expensive. We hope to be able to come back and relax again soon!
June 29, 2014
Rated 1 out of 5 by pg11 Consistently poor service at every turn, set your expectations to mediocre at best
Disappointing overall stay. The venue was beautiful, weather, and golf was spectacular. Regrettably the hotel fell short of even my modest expectations. Here is what to watch out for...
1. The checkin experience is terrible
2. A definitive language barrier as few speak English, it made getting what you want problematic and time consuming.
3. The spa experience isn't worth it.
4. The staff overall attitude is indifferent and many don't even greet when attending to you
5. The pool staff was understaffed, ion several occasions it took more then hour to get a simp,t club sandwich or taco. We here told the kitchen help was behind because they recently had a number of recent staff members quit.
6. Leadership at this hotel is absent and not empowered.
7. Finally when leaving the hotel I had to call the bell man 3 times to final acknowledge they where going to come pick up our bags.
In summary, this hotel has a staff that is ill trained, understaffed, and pay Lon attention to the the little things that could make your stay enjoyable.
January 5, 2014
Rated 5 out of 5 by SanDogWeps Brilliant Locale
This is our new go-to place instead of Vegas. Well laid out, so relaxing, everyone was friendly. We went for my 40th birthday weekend and to just unwind. Success. The Front Desk, Bell Desk, Housekeeping, Bar (especially the swim-up bar!), and restaurant staffs were all excellent. The buffets were incredible, and once the wedding receptions gave up the main restaurant, we had the best steak ever (and we've been to Argentina!). We only witnessed the weddings from a distance, but they looked to be very well planned and executed - just be prepared for the occasional fireworks!
November 14, 2013
Rated 5 out of 5 by SharonG Charges
The hotel is fabulous. The staff, food, drink and service was wonderful. My only complaint it the way the charges appear. My room and tax for a 4 day stay at a rate of $179USD + 23% tax should have come to $880.68. My debit card was charged $930.94. In addition, I charged my incidentals on a different credit card, but I have an additional charge to my checking account in the amount of $161.43 causing overdraft fees of $34 per transaction.
July 2, 2014
Rated 5 out of 5 by johnjudi14 Westin-Los Cabos
Fantastic resort and spa . Staff are exceptional. Very helpful, courteous and gracious. Resort is stunning. Spectacular views of the ocean. Awesome infinity pools. Very relaxing. Great restaurants and great food. One of the best Westin facilities we have stayed and we love Westin. This is must to bring families or just your wife or girlfriend. Very romantic location. Seize the moment and enjoy.
July 27, 2014
Rated 4 out of 5 by JoeMamma Very Nice. Staff Amazing.
Pretty nice place. Great views.
Amazing staff at buffet and pools.
Bell staff really cool.
Rooms okay but not cleaned well.
Constantly mistakenly charged for minibar.
Kids Club a joke though staff very nice.
Beach too rough for swimming but great for walking.
Rent a car online before trip because you'll want to try elsewhere and cabs add up and freedom is great.
If not for SPG there are far superior places. But this is still fairly nice.
January 12, 2013
Rated 5 out of 5 by Howard41 Great Hotel Experience along Corridor
We had great experience at the Westin Resort. The staff was outstanding -- in particular the service provided by Daniel, Adrian, Eugenio and Anibal was impeccable. Beautiful beaches with spectacular views from our room. Walks along the beach were very seclusive and peaceful. Overall a rewarding anniversary. Equidistant from Cabo San Lucas and San Jose which allowed for a variety of enjoyable activities.
May 12, 2014
Rated 5 out of 5 by Tasha81 Most beautiful hotel w/the best staff!
I had the pleasure of staying at the Westin Los Cabos for a brief weekend getaway this past August. My stay was nothing less that incredible!!!! From the time we exited the shuttle from the airport until the time we left. We were greeted w/the most professional staff that offered my friend and I the most delicious margaritas. We were treated like celebrities. The entire trip felt like a dream. The architecture and the hotel design is magnificent! The rooms are amazing and the everyone on sight is friendly and spectacular. There is a car rental and activities desk on site. No need to overpay at home before you travel. We saved $20 by getting our glass bottom boat tour at the activities desk. There are 7 pools all different tempatures. The buffet breakfast was delicious (especially the beans). There is no place I would ever stay at in Cabo! The Westin Los Cabos is officially my new 2nd home!
September 2, 2012
Rated 5 out of 5 by LH62013 Excellent Staff and Resort
As a Lifetime Platinum SPG member, your entire staff was the most customer orientated I have experienced in my 11 years of being a member. I would like to recognize several people (I cannot remember any names but one) that stood out were, Omar (front desk), the person welcoming guest remembered our names every time we crossed paths and the entire RBC staff. You have a great team! Congrats!
March 9, 2014
Rated 5 out of 5 by JFBB Great Service!
We had outstanding over the top help from the concierge, Daniel Balleza- Daniel could not have been more helpful! And when it comes to the Margaritas Bar, Alberto is the man! Alberto was great during our stay and always had a smile- super service with the drinks in the heat!
August 7, 2014