Rated 2 out of 5 by Diamond2014 Not a Platinum Level Resort
St John is "Breath Taking"
The Westin St John is 3 Star Resort
The Food /Restaurant is 2 Star
The Management Responsiveness is 1 Star
Overall Service is 2 Star
The Price is 5 Star.... enough said !
Not a "Platinum Experience" :(
July 24, 2014
Rated 2 out of 5 by Joekarlab Disappointed
I am a SPG Platinum member and I did not get much recognition. The following things were not satisfactory:
1. The door to our room was very difficult to open it was sticking on the door jam.
2. We did not get bottled water or shower gel. Had to request them several times.
3. The bed did not feel like a heavenly bed.
The floor in our bathroom was not cleaned for days until I complained about it.
4. The bar tenders and wait staff at the pool were not friendly and some were rude. One of the bartenders when I approached the bar looked at me and turn around and went the other side of the bar
where no one was sitting. I asked what the drink of the day was and she turned the sign slightly on the back bar to show me. I asked for waters with the drinks I ordered twice and never received water. This bar tender never spoke one word to me, that is totally unacceptable.
5. The Westin ferry service was good on the ride from St. Thomas to St. John. The return trip was poorly communicated on multiple occasions. Were told three different departure times and got a different story every time I called service express. we were told to have our bags outside our room by 4:00 am at the latest for a 5:15 am ferry (which were told departed at 5:45, 5:00 and 5:15 am) They never picked up our bags. I called service express for help and they were argumentative with me, but finally sent security with a golf cart.
6. The renovation construction noise was aggravating.
One bright spot of our visit was Eric the concierge, he was great!
July 24, 2014
Rated 5 out of 5 by KimOx Very Nice but Expensive
Traveling with extended family. We had wanted a villa but none were available (which in retrospect, seems odd since not many people were around) It turned out to be great. We had rooms near each other and very near the pool. Surprise was that all those taxis saying "Westin" on them, that in previous visits to St John (not staying at the Westin) I had assumed meant free transportation into town for Westin guests, actually cost money - a lot of money when traveling with many family members. The resort charges the amenities fee beginning the day you arrive, even if you arrive late in the day. It's a great place but expect to spend a lot of money.
July 24, 2014
Rated 2 out of 5 by BillN1212 Bill Newcomb
The hotel was under renovation while we were there. We should have been informed of this beforehand but apparently AAA didn’t even know. The construction itself was tolerable but many of the services were closed or relocated. The place was dead after dark. One bar open and no entertainment (that we saw). My wife was at the hotel 5 years ago and she did not enjoy the stay as much this time and will not likely return. She classified it as “Deadsville”.
July 22, 2014
Rated 1 out of 5 by sousaiv No longer a wonderful upscale resort
We have been coming here for 5 years and quite frankly were excited that there was a 50 million dollar renovation going on.
Well, truth be known, it appears that the vast amount of that money is being spent on converting hotel rooms to time shares.
What money has been spent on the hotel was spent on taking away the beautiful wood shingles and replacing them with cheap looking plastic. The old beat up furniture is still in the rooms, and almost nothing has been done to the tired bathrooms. Instead of the nice stamped concrete, ugly cement has been used for walkways around the property.
They have managed to turn this beautiful upscale resort into a carnival cruise ship complete with loud kids games at the pool in the afternoon.
Oh, and did I mention the three cock roaches we had in our room this morning.
If you want and expensive place to bring your family...perfect but if you are looking for a relaxing high end resort stay away.....It's become anything but....a real shame.
July 21, 2014
Rated 3 out of 5 by Misskitka The Good and the bad
We have been coming to the Westin for years and we love the place. Unfortunately this year we had issues with the check in process. We had to wait until 7;00 to get in our room. The hotel property is beautiful.
July 21, 2014
Rated 4 out of 5 by rc100 what to expect
The hotel is nice but does not stand out. I had ants in my room and after calling and having them come out 4 times they were gone after 2 of my 4 days. The staff were always very nice but in no rush. There is no night life at the resort and all the bars and food areas close a little early for me. If you stay here you need to be prepared to leave the resort and explore the island. If that is how you want to see St. John then it is a good place for that.
July 21, 2014
Rated 5 out of 5 by Debbie29 Wonderful trip
The hotel was beautiful, wonderful beaches, good food, great service.
July 19, 2014
Rated 4 out of 5 by shu90 Fantastic grounds, nice rooms - but some issues
Last time I visited was 10 years ago. Location is great. Grounds and buildings have been updated, the pool-view room (1214) was very nicely appointed, clean, bed was great. The beach and pool are very well-maintained and lovely. The amount of equipment you can rent/borrow for watersports is fantastic, and thankfully the process is painless. I really like this resort but I'm going to be tough on it because it could be even better.
First, it was often difficult to walk around the property on the brick-paved roads because there was constant traffic from staff driving golf carts, morning-noon-night. There aren't many walkways so you have to step on to the grass and move for the carts. Even with ongoing construction, it seemed excessive and should be addressed. Staff didn't seem overly concerned with forcing guests on to the grass, either.
Some other minor things: I tried room service one night, "whole-wheat linguine with basil" and it was terrible, pasta tasted microwaved and was so salty I could barely eat it. One day the maid service replaced towels but didn't make the bed (they were probably confused because I pulled the sheets up before leaving?) Could only take hot showers in the room, no cold water (?), two separate concierge weren't very helpful making restaurant reservations and there was no mention of a SPG Gold room upgrade (or attempted upgrade) at check-in.
Besides the minor annoinances, this property is a solid option on St. John and I would recommend it to anyone looking to stay on the island.
July 12, 2014
Rated 5 out of 5 by Blindman68 Great staff and location for adventure
I was very pleased with all the staff I came into contact with. Very nice, friendly and accommodating to your needs.
July 7, 2014
Rated 5 out of 5 by Patches10 Still outstanding
Aside from the beautiful landscape and views from the hotel, the ever-friendly staff makes the difference. Very friendly and accommodating. Beach and pool rooms just renovated. The pool is now open 24 hours. Food at Cruz Bay Prime was the best meal we had on the island. Stay here once and you will be back.
July 6, 2014
Rated 4 out of 5 by Tunderwood66 Good family vacation spot
We stayed here for 5 nights in July. The hotel itself is very nice, although still under renovation. The rooms were very nice and had been recently redone. The pool was great for our young kids. The hotel also had lots of kid friendly activities daily. The only negatives were the constant pressure from staff to attend a 90 minute "property tour" aka time share pitch and the sometimes un-attentive staff. Other than that, great resort.
July 6, 2014
Rated 5 out of 5 by TMI2014 Awesome Experience
this is my favorite place on the planet. they really treat you well and you are relaxed the minute you get there.
July 3, 2014
Rated 4 out of 5 by 1stxvisitor westin st john
The hotel was comfortable and the staff was friendly and helpful. The pool was extraordinary.
July 1, 2014
Rated 5 out of 5 by Ricky0725 As good as advertised
My wife and I stayed at the Westin on St. John the last week of June. We were very impressed with the resort and staff. There was some construction going on around the shops and fitness area, but it didn' take away from the resort experience. I've read reviews from people that have a problem dealing with renovations during their stays, but it's never been a problem for us. I'd rather know that the place is trying to improve as opposed to letting things go.
We stayed in a deluxe beach front room that was wonderful. The maid service was excellent, as was all the resort staff. The only issue was a slow bath tub drain the first day we arrived. I called the front desk and was told someone would be there in 10 to 15 minutes; the staff member arrived in less than 10 minutes and took care of the problem immediately. The food at the resort is indeed on the pricey side ($18 for a cheeseburger and fries), but to be fair the food is excellent and they give you plenty to eat with your order. Our room had an iron and ironing board, safe, and a small fridge (no microwave). The A/C worked great and the bed was extremely comfortable. Don't bring your beach towels, they're provided free of charge at the pool. The fitness center is nicely equipped and the deli at the resort has first class pizza and sandwiches / salads. I would highly recommend the Westin to anyone. If you may be one of the ones that complain about everything imaginable under the sun when you go on vacation, then maybe you need to get over yourself just a little bit.
June 30, 2014
Rated 5 out of 5 by Sparkleyes Our Short Stay
From the Ferry ride from St Thomas to the Taxi ride to Catherinburg for the Wedding the Scenery is overwhelmingly beautiful! The grounds of the Westin are immaculate and well maintained. The staff is friendly and very helpful. You feel like you are in Paridise! Don't expect shopping Malls and fast food joints. The laid back feeling is so relaxing and comforting. Leave your phone, laptop, and Ipod at home! Come to de Island mon.
June 28, 2014
Rated 5 out of 5 by Sousa53 Great stay
Our stay was tremendous at the Westin. My daughters wedding in St John so many of our guest stayed at the Westin and the Westin villas, everyone had a great time. Staff attentive to our needs, food great, even though construction was in progress it did not interfere in any way. Rehearsal dinner was awesome, thanks to Michelle and the staff. Thanks for a wonderful experience !
June 27, 2014
Rated 4 out of 5 by Tricia1113 Terrific Service
We have visited this property three times, and once again enjoyed a wonderful stay. We encounted a few "hiccups" as the resort is under construction (which I was aware of when I made the reservation). That said, the resort staff & in particular, Carlos at the Front Desk, stepped in personally, responded to my issues and made sure that we were comfortable (checking in with us several time throughout our 10 day stay). St. John is a beautiful island and the Westin Resort will be even more beautiful when the rennovations are complete. Our family had another wonderful Starwood vacation and I am grateful to the Westin staff for thier wonderful service. We are looking forward to our next visit!
June 27, 2014
Rated 1 out of 5 by JSF27 Does Not Live Up to Expectations
Our room was not ready upon check in and after seeing my wife fall asleep on the lobby couch the concierge "found" us a room because he "felt bad" We walked all the way to one side of the resort with out bags to find out the key did not work. Upon returning to the front desk the concierge laughed out loud and said the key works fine but he gave us the wrong number and we had to walk to a complete different unit with our bags in the 90 degree weather. I am an avid boater and sailor and your watersports department is the most unprofessional I have ever dealt with. After being tested of sailing knowledge and knot tying and passing everything the staff tried to talk me out of a sailboat use with the list of rules and warning. After I still insisted on taking the Hobie out the staff finally said “well you better not get stranded because I don’t want to have to make a rescue on my last hour of the day”. I guess he forgot that was part of his job regardless of the hour of the day. If you don’t want people sailing then don’t have them on your beach for show. Finally your pool scene is far from the exclusive resort that you bill yourself as. There are people from outside the resort all over, drunks with foam coolers filled with beers pounding pool side etc. If I wanted any of this environment I could have went to a Florida hotel for ¼ of the price. We also heard 2 other horror stories other couples had during our stay, as well as the incompetence of the head concierge Carlos’ responses. St. John is beautiful and we will return, just not to the Westin.
June 24, 2014
Rated 3 out of 5 by kimmy143 Quiet get away with potiental
this is a good resort to escape from the hustle and bustle of most people's busy lives. it is a quiet resort that is very clean and was perfect for relaxing. the resort was recently updated, and was still in the process of being expanded while we were there.
improvements need to be made with the food options including room service. All food service tends to be very slow. there were not many restaurant options on site. the deli on site while convenient could have more grab and go food options.
the pool lacked a swim up bar and wait service in the pool area was not staffed up enough or very friendly.
the rooms were newly renovated, while clean, they were nothing special. they could be furnished with nicer furniture.
the pool was always cleaned and it never closed which was a nice plus but lacked music each day or even live entertainment at special times/featured events.
the spa was extremely small and lacked "5 star" amenities. The work out room was nice.
I believe this resort has a lot of potential to be a true 5 star resort but is not there yet.
June 23, 2014
Rated 5 out of 5 by olemissrebel Resort was wonderful.
The resort offers everything that you would want for a relaxing, luxurious vacation. I would love to go back soon, and I probably will!
June 23, 2014
Rated 3 out of 5 by JamesR17 Need a little work
Everyone was very nice, certainly no one was anything but polite. Place is very clean. Landscaping nice. Some things I would consider to improve:
1) I ate ate your restaurant one evening. It is not an inexpensive place. Apparently there were specials which no one advised us. When I inquired about something I saw on another table, after I received meal, I was told it was the special. ?
2) if you charge rates as you do, I should not have a bathtub that looks like it was caulked by a child. Very sloppy.
3) As an Amex Fine hotel.... member I received breakfast coupons which seemed to confuse everyone.
June 23, 2014
Rated 5 out of 5 by BobAndCompany One of the most beautiful places on earth
I first visited St John as a young adult 27 years ago, and stayed at what was then known as the Virgin Grand St. John (now it's the Westin St John). After my first visit, I concluded that St, John had to be one of the most beautiful place I'd seen. 27 years, 35 countries a dozen Caribbean islands later, my opinion hasn't changed: St John is the one of the most beautiful places on earth.
The Westin is in great shape. They're still working on renovations, but the guestrooms are brand new and the pool is fantastic. But it's the PEOPLE that turn a hotel stay into something special, and it's here that the Westin excels. What trick do you employ to remember guest's names? It's magical! And how do you get your people to constantly SMILE? The staff at the front desk, the friendly people at the Mango Deli, and (most especially) SUE at the pool hut who helped us with our Cabana rentals. It would simply not be possible for Sue to have been more warm, genuine and helpful. It's so clearly obvious that she loves her job and her life, and her spirit is infectious.
A few very minor constructions issues aside, my only real (but slight) disappointment was in the hotel's beach. While it looked pleasant, the seaweed made swimming a bit dicey. However, we spent several glorious days at Trunk Bay, a beach that has few peers, so we didn't really need to use the beach at the hotel.
Based on some reviews that I read before the trip, I was really expecting to be charged extortion pricing for food and drink. I was pleasantly surprised to find that F&B pricing was in line with what you would expect to pay at any island resort. It is an ISLAND after all, and practically everything has to be shipped in; higher prices come with the territory!
My family & friends have made it an annual tradition to vacation at the Westin Maui in Hawaii, but we're rethinking that tradition; alternating between Maui and St. John seems to be the new plan.See you in 2016!
June 18, 2014
Rated 5 out of 5 by DCRhody Great room
Plenty of room and bed was excellent
June 17, 2014
Rated 4 out of 5 by lovestjohn Musty smell in 3 Bedroom Pool Villa
So many positive things to say, however every year for the past few years there has been a musty smell throughout our unit. A dehumidifier system is definitely necessary as mold is also present in the bathrooms.
June 10, 2014
Rated 2 out of 5 by klm1414 Westin St. John lacks customer focus
I posted this review on another site & received a response by the manager in which I emailed per the response. I expected at least a response acknowledging receipt of my email & have given it ample time so I am posting here as this is another example of where the Westin St. John really needs to improve their customer focus.
Here is my review:
We just returned from a trip & 4 night stay to the Westin St. John. The island of St. John's beauty and beaches made this vacation stellar. I have done my fair share of traveling & stayed at a variety of different level properties over the years & the Westin St. John has been the most disappointing travel experience I have ever had. We read reviews prior to booking, but in the past few months as you can tell by increasing number of issues and poor reviews here that the quality has dramatically slipped. Our stay there compelled me to write this review to help other travelers planning a trip to this amazing island. PROS Well maintained grounds Ferry Service to & from STT (included with our package) Heavenly Bed & Good Linens Taxi availability CONS Food--both cost & quality Customer Service Construction (It is very loud in buildings 14, 15, and 16) Renovated rooms don't show signs of upgrades Exorbitant & Misleading Resort Fee ($40 per day resort fee) ROOM ISSUES & FRONT DESK SERVICE: While I know room requests aren't guaranteed, I had called when I booked the trip months ago & also two days before to request a king bed room with a balcony for my party of 2. I confirmed they had my request noted. The resort handled all your luggage from the airport all the way to your room. We arrived on a full shuttle, so we were without luggage for several hours while they unloaded and delivered it to the room. When we arrived to our room, we were greeted with a ground floor room with double beds. The room itself was nothing special & the fridge leaked so the carpet in front of one of the beds was wet. These rooms were supposedly renovated already but didn't appear to be refurbished in the slightest. I then went to talk with the front desk about changing rooms & accommodating my original request of a king bed, second floor. The gentleman at the front desk was very nice & said we would be moved the following day & to have our luggage ready by 11am which we did. We spent most of the day out of the resort but upon our return that evening, we received room keys to our new room at the opposite end of Unit 16 on the first floor again but with a king bed. Upon entry to our room, we noticed the ice machine & service closet right next to it. The door didn't close properly & the adjoining door to the next room had about an 1 inch gap underneath which transferred a lot of noise in between the rooms. The following day we woke up to the ice machine, construction, and gardening power tools-- the resort was noisy starting at 7 AM and lasted all morning long. I went back to the front desk to see what else they could do. I was greeted by the front desk manager with a resounding "There are no other rooms we can move you too". Frustrated by this, I proceeded to call Starwood directly to complain. In doing so, a few hours later, we were told that there were rooms to move us to but we would have to wait until the next morning to be moved again. We decided at this point that we were too tired to move, pack up everything again. We had alleviated the noise situation ourselves by placing towels in the gap between the rooms. They also sent someone from engineering to fix the door closing issue but it still didn't seal properly even after doing so but did close & lock. On the last night, we wanted to take advantage of the resort fee we were being charged & kayak the next day before heading home so we called for a late checkout. I was told that someone was checking into our unit early & it couldn't be accommodated. I called the following morning & was able to get 1 hour extra despite the putout attitude of the "Service Express". TIP: If possible, go for a room on the spa side to avoid construction. Bring a change of clothes in your carry on if possible so can you head to a beach or the pool in case there is a delay with your luggage. (You can not take it to your room yourself getting off the boat). RESORT FEE: This fee is advertised that all "non motorized watersports" equipment is included. We found out at checkout that we were billed additionally for our snorkel gear rentals without being told by the staff in advance that this was an additional cost. The rental staff acknowledged that the confusion happens frequently. Snorkeling in St. John is a must and extremely easy to do. We would have rented regardless, but disclosure is an issue. TIP: Buying some higher end snorkeling gear online and bringing it with you is cheaper and much better than the rental gear. There is a dive shop in town that has a larger selection. FOOD: "Our experienced culinary staff brings the color and robust flavors of Caribbean cuisine alive." A $15 burnt hot dog, some condiment packets, & chips should give you some indication of the markup, quality, and their definition of "Caribbean cuisine". TIP: Make sure to visit the St. John Market right outside of the resort. Buy some fresh fruits from town and bring it back with you while you are out. Room service should be used as a last resort. FREE WELCOME GIFT: It is a silver tone plastic starfish that is a knockoff Tiffany's design & not worth the time spent on the sales pitch to receive. They made you fill out your email and personal information & try on something before you can look at it. Extremely disappointing. THE GROUNDS: The landscape and resort looked beautiful. St. John as an island can't help but be a tropical paradise. There were plenty of natural fauna and wildlife both in the bay and scattered throughout the resort. Everything is connected through a pedestrian path that was shared with the staff riding around in their golf carts. The carts are often swerving about as people scramble to figure out which side of the path to walk on. There are shuttles that will pick you up and take you anywhere in the resort. Many of them are dedicated to giving sales tours for timeshares. FERRY SERVICE: Since this was our first time in St. John, one reason I chose the Westin was because of the transfers to & from STT being included in our package from Delta vacations. TIP: When checking for travel deals, be sure to take in to account the $40 resort fee per night & $60 each way per adult transfer costs. Expedia & Travelocity didn't offer those included but Costco Travel & Delta Vacations did. There is also a public ferry you can utilize. The Westin deals on the Starwood site never worked out to be any savings when I was researching rates even with offering a free night. TRANSPORTATION: There was always a taxi available & we had no issues getting to where we wanted to go. For those who want to explore more cost effectively & don't mind the hilly roads, a jeep could be rented on site at resort. It seems this hotel has stopped trying to deliver a quality experience for its guests. I expected more from a Starwood Hotel, especially one with these rates. Despite the Westin, I thoroughly loved St. John & all it has to offer. Everyone we spoke to raved about the service & how accommodating they were at another resort, so they will be where I go next time. Room Tip: Try to get a room near the spa side while they are still doing construction.
May 30, 2014
Rated 5 out of 5 by LilaJane Spectacular stay in a 3-bedroom pool villa
Seven of my family members just returned from a five-night stay at the Westin St. John. I was a little concerned ahead of our visit since there are mixed reviews here, and while I was there I kept thinking that I can't imagine any complaints when staying at such a special place. And I am a person who has stayed at several hundred hotels in the past decade and can be picky about them. We had a three-bedroom pool villa, which was spacious and comfortable with the Heavenly beds and perfect for our extended family. We could have never left the villa and been totally happy, although we forced ourselves to get out and enjoy the rest of the resort and the beautiful island. I have two small children (4 and 2) who could have swam all day in our private pool at the villa. My husband grilled our main course for dinner every night while my sister cooked up the sides in the full kitchen complete with everything we needed for meal preparation. There is a market in close walking distance to pick up groceries. We loved the parking right at our villa and the friendly security at booth welcoming us with smile and wave, providing 24 hr monitoring of who comes on villa property. My children loved the playground, the iguanas roaming around, the main resort pool and the beach as well. As other reviewers have noted, the beach here is not as clear and pristine as the natural beaches along the island's north side. But it was so convenient to walk over and we were all happy to lounge there. My older son loved the Kids Club the one morning we sent him and also enjoyed sundaes and other activities by the pool. He was thrilled to win the grand prize at bingo! I appreciated the friendliness of the morning crew at Mango Deli who made my iced lattes and the staff at the towel check-in. Loved that there was the little book and magazine exchange there and the freecycle shed by our villa -- we picked up some beach chairs, a baby float, sand toys and tin foil that we put to good use. And when we left we returned the items there for another user, along with other things we didn't want to haul back home. The grounds and landscaping were lovely and the renovations that were going on were not too disruptive. We didn't use the Westin transport from STT since it would have been so incredibly expensive for our group and instead took the very easy and much more inexpensive public ferry, which I would recommend to other travelers. One suggestion for the management: We loved that the main resort pool had the little shallow section for babies, but what would make it even greater would be an umbrella to cover that section. Babies don't need a suntan, and the families there were often kind of crowding in the corner that was covered from an umbrella on the side. Also, it would be helpful if somewhere on your Web site or in an e-mail to villa guests you could list all the amenities that are available in them, since there is so much provided. There were lists in the room of what we had in the kitchen or could request if needed, but it would have been very helpful to know that before we arrived when we were packing. Thank you for a wonderful vacation!
May 30, 2014
Rated 5 out of 5 by Cartier112 Great get away
Coming here to the Westin was really relaxing for me and my family. We had an awesome experience and we enjoyed our stay from beginning to end. The staff was very courteous and the room was very comfortable and the beach view front was really really nice.
May 26, 2014
Rated 1 out of 5 by KBH123 Poor Customer Service
Poor customer service in general.
Bar/Food Service Area not to expected sanitary standards. Rooms dated and warn. Housekeeping staff lazy and disinterested.
May 20, 2014
Rated 5 out of 5 by SJS51 great stay
Great place great people. Prices for food was a bit high for me.
May 15, 2014