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Rated 4.4 out of 5 by 300 reviewers.
Rated 3 out of 5 by Not impressed Vertical hotel, with 8-9 rooms per floor with about 40 floors. Room smelled musty. I mentioned to reception and their solution was to put an ionizer in the room. I was moved, and that room was equally musty. I again provided feedback to reception and they did nothing. I found the concierge very nice and helpful: woman with black hair. I wouldn't stay at the Grand again. June 11, 2012
Rated 3 out of 5 by Not all that I expected Great location, especially for Grey Cup. The bed was indeed heavenly and the seating was both generous and comfortable. Even allowing for sell out the elevators were extremely slow - waits of over 15 minutes. I had expected a somewhat larger, and empty, fridge based on website. I had asked for foam pillows and had to re-ask. Booked with some nights on points and some as cash and so ended up with four different reservation codes that were never cross-referenced. Cleaning staff kept thinking I was checking out when I wasn't.. So did front desk. Charges for dining and room were charged to my credit card without my ever seeing the bill. If you're paying extra for a balcony - it is very small. Staff were very helpful when a problem was pointed out. Not sure I really received the treatment I would have expected as a platinum member - certainly not to the same standard as I've received at other Westin and Sheraton properties. November 30, 2011
Rated 4 out of 5 by This is a great hotel i stay at the Westin Grand Vancouver often for business. What i really like is the large room, comfy beds, great downtown location, close to rapid transit lines, fantastic pool, sauna, hot tub, gym. the only downside is the wait for the elevators. If you can accept a delay in getting to your room or back down to the lobby then you will enjoy your stay here. September 19, 2012
Rated 5 out of 5 by Spacious Rooms I love the spacious suites - the bedroom separated from the living area and the kitchen and its amenities, including a microwave, refrigerator, dishwasher, very nice dishes and coffee maker. This is a quality hotel that I stay at every time I'm in Vancouver, BC. Each suite is shaped differently. Try to get one on an upper floor for a view! April 10, 2013
Rated 5 out of 5 by Great Property! Stayed per and post cruise for a few days. Great property - one of the nicest staffs I've ever encountered in a hotel - everyone from Bell Services to Front Desk to the Housekeeping staff always had a smile and made sure we were happy. Only complaint is the elevators are very slow. Had to wait literally 15 minutes on the 7th floor twice. July 24, 2013
Rated 4 out of 5 by Cool Hotel in the Heart of Vancouver Such a lovely stay. Great location, comfy (but not as big) room. Delicious breakfast and nice gym. July 4, 2014
Rated 5 out of 5 by My Favorite place in Vancouver - great food, location, quality This is my fav place in Vancity. 1. Location - at the end of Robson St. Super!! 2. Quality - it's a Westin. Enough said. Also, it's an all-suite hotel. 3. Food - hmmm. The "hidden" restaurant is a must try. Breakfast is delicious. 4. Service - best staff. Always courteous and respectful. 100% recommended! August 5, 2012
Rated 3 out of 5 by Good Location Very long time to get the elevators, a minimum of 10-12 minutes each time. Pool was closed for the Saturday the 4th of August without informing incoming guests by e-mail that they will not be able to utilize the pool. Our suite on the 27th floor; the airconditioner system in the room was not functioning. August 8, 2012
Rated 5 out of 5 by Great hotel. Great location. Another wonderful stay here. Rooms are always clean and fresh. The floor to ceiling windows allow for spectacular views of the city. Staff is very helpful and accomodating. And, the hotel is very convenient to public transit. I highly recommend this hotel when staying in Vancouver. October 5, 2012
Rated 5 out of 5 by Anniversary treat Our first trip to Vancouver and this was the perfect hotel in which to celebrate our 30th anniversary. The location is perfect for exploring the city. The professionalism and helpfulness of the staff is unsurpassed. All of our expectations were exceeded at this wonderful hotel? July 26, 2013
Rated 2 out of 5 by Amazing Service Express Team... Poor Restaurant The service express team at the Westin Grand was absolutely amazing and made me feel valued. Unfortunately if you're looking for an a la carte breakfast this is the wrong hotel for you. I was told that my only option was the buffet and runny eggs aren't my idea of a good time. September 24, 2012
Rated 5 out of 5 by great location and hotel In the midst of downtown - easy to get to great restaurants, shops, and tour buses. Staff was very helpful in suggesting good restaurants. Exercise facility was being renovated, but basic equipment could be used. Room had nice layout and was comfortable. Nice, large bathroom. July 1, 2012
Rated 5 out of 5 by Perfect Excellent hotel in great location. Very much a boutique hotel, which is unusual for Westin. The staff and service are superb - you can't ask for more. The rooms are great. Now if they can just something about Vancouver's June gloom they would be beyond human. June 6, 2012
Rated 5 out of 5 by GREAT STAFF Staff went above and beyond to make our stay exceptional. Elizabeth (from Norway) at front desk, Lisa (Concierge), wait staff in lounge (didn't get names...sorry), and porters. They could not have better! Accomodations were also excellent. Clean and comfortable. November 18, 2013
Rated 4 out of 5 by Ideal for Visiting Vancouver This is my hotel of choice for visiting Vancouver on business. It is in a central location but never has a feeling of being busy. The rooms are all suites and very comfortable. Food and beverage service is top-notch. April 14, 2013
Rated 4 out of 5 by Staff was fantastic The staff was helpful and friendly, terrific customer service. The location can't be beat as everything you could want is right out the front doors. This was my third stay and I will definitely be returning. July 13, 2013
Rated 3 out of 5 by Rate not recognised Location was great, Room was OK. The main issue is that they would not honour the rate I booked through SPG (Platinum concierge) and it ended up cositing me over $100 more for 1 night. September 29, 2012
Rated 5 out of 5 by Staff at this hotel go above and beyond. A girlfriend and I stayed here for the night. The front desk staff, especially Rachelle were so polite, friendly and helpful. The room was wonderful and the view was inviting. May 21, 2012
Rated 5 out of 5 by Concierge Lisa was the best! She was right there and helped with dinner suggestions and reservations as well as being helpful with touring. Sorry we weren't there longer. August 12, 2013
Rated 5 out of 5 by Great location and quiet area I frequently travel for work and what is important for me is a nice quiet area. Too often hotels are near emergency vehicle paths or noisy with vehicle traffic. Not this hotel, as it is in great part of Vancouver with lots of local food stops in the area and walking to most building in the area. The room that I had had a great view and quite up to date. A small issue is that you enter on the main level of the hotel and you have to check-in on the 1st floor. Don't let this dismay you as the hotel is great in all other respects and that's a minor issue due to the sized of the lobby. January 11, 2013
Rated 2 out of 5 by Elevator not working, other issues I was looking for a place to stay in Vancouver for at least a couple of weeks, and checked out of here after three nights. My issues with the place were: 1) One of the two elevators was only working, and I had to wait over five minutes almost every time I needed to use the elevator. This is unacceptable. 2) I sent an email on the first night to guest services voicing two concerns - that a) there was a lack of hangers in my room and b) that the complimentary bottle of water advertised on the website is no longer, and in the room it says that tap water should be drank instead. I did not bring a water bottle for the gym because I was under the impression there would be a complimentary one in the room. Instead, guests have the "option" of a mini bar water bottle for seven dollars. No thanks. This email was never addressed with a call or reply back, nor were any more hangers or a water bottle delivered to the room. The gym is decent for a hotel gym, and my room was always cleaned very well by the maid. However, despite the gym and maid service, I would not stay at this hotel again. There are hotels in a comparable price range that have much much better customer service, as well as functioning elevators. February 7, 2013
Rated 4 out of 5 by Great location Great location, good rooftop patio. August 6, 2012
Rated 5 out of 5 by The Bride said it was "perfect". I booked the hotel for friends as a gift on their wedding night. They really appreciated and enjoyed it. The reception left from the Westin Bayshore but we found we got better room value at the Grande. I had checked in to put some stuff in the fridge in the afternoon and thought the room was very nice. ****I had arranged with the desk to put any incidentals including parking on my credit card. The shift that was on when the couple arrived didn't seem to be able to access that info. Anyway they gave them complimentary parking as a wedding gift. Which I thought was great (and appropriate). PS they didn't use any facilities (even breakfast) so can't comment. August 8, 2012
Rated 5 out of 5 by Check - in Continues to be a great experience. I have now stayed here 4+ times in recents months. Staff is great. October 6, 2014
Rated 4 out of 5 by Excellent property, but bring a power strip Everything about this property is excellent. From the super-helpful staff, to the comfort of the facilities, views from the rooms, and design of the property. Unfortunately, though, there are no outlets at the in-room desk, making it challenging to work from a laptop while charging your devices. Yes, there are outlets in the kitchenette, on the wall in the middle of the room, and in the bathroom, but those are not the locations where they are needed. There was not even an outlet available bed-side, so my ability to charge my phone and iPad overnight while I slept, and keep it in close proximity to use as an alarm is just not doable. Bring a power strip if you stay at this property. February 18, 2014
Rated 5 out of 5 by Perfect for Families My family made an excellent choice staying Westin Grand for our Vancouver trip. Upon our arrival, I knew we were going to be taken care of. At check-in, our room was not quite ready, and with a fussy baby ready for a nap, the staff was quick to whip out a trunk of goodies to entertain the little guy and offered mom and dad a drink from the bar. We were fortunate to receive an upgraded suite were floored by the extra space and kitchenette area. Outstanding staff, kind service, clean and tidy accomoadations, great workout facilities. We definitely made ourselves at home here. July 7, 2014
Rated 5 out of 5 by A relaxing Oasis in Vancouver This is my preferred hotel for going to Vancouver. It is close to shopping and many great restaurants. It is also walking distance to Roger's Arena and BC Place. The rooms are so comfortable and the added bonus is that they have a small fridge and microwave so if you want to avoid eating out you can do small meals in your room. There is an IGA very close by. The beds are some comfortable. The staff are super friendly and helpful, There is a great pool and hot tub - thought the pool is outside and may not be great to swim in in the winter as the outside air is cold. There are also great workout facilities When I travel to Vancouver on business or pleasure this is the place I always want to stay November 5, 2013
Rated 5 out of 5 by Awesome Hotel and Location. My wife and I booked this hotel on starpoints (free night) as we wanted to spend the night downtown for our anniversary and go to the Whitecaps soccer game the next day. We were greeting by friendly staff and upgraded from our standard room to a queen suite room with a balcony. Concierge was great in getting us a cab. Room was large with a separate bedroom, living room, sofa, 2 Flatscreen TV's, microwave, dishwasher, massive bathroom with shower and soaker tub. Location was ideal. Right across from starbucks and other restaurant, pacific center mall and 4 blocks from BC Place Stadium. October 24, 2012
Rated 3 out of 5 by not the best experience no one offered to help with bags at check-in, only one robe was in the room when i reserved for two guests, it was one of the least comfortabel rooms i have stayed in to date, housekeeping didn't properly replenish coffee supplies ..... i was at least glad to have complimentary internet access. August 6, 2012
Rated 3 out of 5 by Not Impressed Decided to try this hotel for a first time as opposed to the usual Westin I stay at when in Vancouver because of the location. Overall very disappointed with the staff. My Starwood status was not recognized when arriving to the hotel. No overnight dining available except for Tim Hortons. I originally switched from hiltonhonors to Starwood because I found the staff to be condescending when talking to someone my age. When our key wouldn't work in the morning the lady at the front desk talked to me like I'm an idiot. Will never be staying with this hotel again when in Vancouver! November 5, 2013
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