ウェスティン・ストーンブリアー

  • アメリカ合衆国
  • 75034
  • テキサス,
  • フリスコ
  • 1549 Legacy Drive
  • マップ

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Rated 4.4 out of 5 by 252 reviewers.
Rated 4 out of 5 by Lobby & bar is nice I like lobby and Bar. Food is very good. Service too. Only pool...I know Summer..but to many kids, no good manners, so loud. I talked 2,3 time to front desk. They comeing but one thinkgs talk kids. That's it. We leave pool.My kids 2 time hitting head to dangerous....To sad. Anyway Beautiful view, nice room, good food, service good, I like this hotel. I try Fall next time. No more bad kids. August 1, 2012
Rated 5 out of 5 by Christmas Week We stayed Christmas week and had a lovely time. The front desk staff were warm, friendly and efficient. Much different than the Westin Galleria. All of the staff smile and greet guests every day. This is a hotel that puts a premium on top notch customer service. Whether staying for business or leisure, it's very relaxing and lots to do in the area. We will definitely be back! January 1, 2012
Rated 5 out of 5 by Customer care - seeing is believing! I stayed at The Westin Stonebriar whilsy attending a business conference where the main theme of our event was "customer focus and care". We couldn't have had a better case study than the hotel itself. From greeting to departure, all staff were courteous, helpful and went out of their way to care for me. Quality of rooms, amenities and food was consistently excellent. January 22, 2013
Rated 5 out of 5 by Home from deployment... I recently returned home after being deployed and wanted to celebrate with my wife, close to home, during a busy week. The Westin acknowledged this special occasion by taking extra care of us for one night's stay. Staff kindness was above and beyond, helping make a lovely evening especially memorable for us both. World class customer service. November 16, 2013
Rated 1 out of 5 by Poor Customer Service For the most part, employees are courteous. However, verbally abusing guests is tolerated by the general manager. July 28, 2014
Rated 5 out of 5 by Great hotel! The only thing I did not care for was when I turned on the TV, it went to the pay menu screen. We got in late each evening, and each time I turned on the TV, it immediately showed ads for 'adult themed' shows. This was very inappropriate for my little children to see and hear. Also, the tv set up was difficult to navigate. November 26, 2012
Rated 5 out of 5 by The staff The staff at this hotel are great! From the bellmen who held the door open for us, to the front desk staff to our server in the restaurant (Barb), everyone was great! Even the housekeeper went beyond the call, when she helped me carry our stuff as we moved to a different room. Thanks to all for the Texas hospitality! November 12, 2013
Rated 5 out of 5 by daleou The Manager at the Stonbrier is a supper nice man. We thank you so very much ! July 28, 2014
Rated 5 out of 5 by Staff were very courteous, polite, and helpful! I have never before experienced a stay at a hotel where the accommodations were so impeccably clean, stylishly decorated, and comfortable. The staff, every single one from the valet, desk clerk, porter, and wait staff, were so helpful, courteous, and welcoming. I was most impressed with my stay!!! July 15, 2013
Rated 5 out of 5 by Friendly Staff Time after time, i find the entire hotel staff to be very friendly in a genuine way. Everyone from concierge, registration, housekeeping and hospitality staff go out of their way to greet you and that you feel very comfortable with your stay. February 20, 2014
Rated 1 out of 5 by RACING TO GET OUT. Unsatisfactory does not describe the way we feel. Loud music at 12 & 1 in the morning. Kids - up & down the hall way. Knocking on our door at least five times. WE told the staff, we would not be back, also we would and will NOT recommend your facility to any one. We are very unhappy !!!!!!!!!!!! August 6, 2012
Rated 5 out of 5 by Impressed by the staff What really left an impression with me was the way the reception and concierge staff treated me as a guest. As I entered and left the lobby on numerous occasions, they went out of there way to make eye contact, smile and freindly in every way. Not overbearing or forced, very genuine. Thanks! January 24, 2013
Rated 5 out of 5 by Staycation My husband and I took a weekend to ourselves and stayed at the Westin Stonebriar. Amenities were great, location was fabulous, close enough for us to enjoy dinner and drinks at the shops of Legacy without the worry about a long drive back to the hotel. Will definitely do this again! September 9, 2013
Rated 5 out of 5 by What A Great Team I spend 3.5 nights at this hotel for a meeting. The staff was exceptional, the food was fantastic and the experience was tremendous. Amazing to see how well a hotel can be run when everyone is on the same page and totally focused on the customer. Bravo Westin Stonebriar, bravo! November 16, 2013
Rated 5 out of 5 by Our Frisco Visit Our stay was so wonderful! Everyone had a smile, was so pleasant, so helpful finding shopping, eating, whatever we wanted to do. The room was clean and fresh feeling and fresh smelling as well. And the pool area was super! Very large, family oriented, fun for all. We will be back!! July 8, 2013
Rated 5 out of 5 by Beautiful Hotel!! This was my first stay for 1 night at the Westin Stonebriar. From meeting the staff at the hotel entrance, front desk to valet parker; everyone was very nice, professional and showed genuine concern. It is obvious the staff is trained very well for top notch customer service. November 18, 2013
Rated 5 out of 5 by Absolutely great!!! There is nothing I can say bad about our stay. Everything from the people at check in to the people who checked us out and everyone in between were awesome and so very friendly.. The room was very luxurious and comfortable. I think this is the best hotel I have ever stayed at. February 5, 2013
Rated 5 out of 5 by Classy Leisure This was our 2nd stay at Westin Stonebriar and it was better than the last. I would say, very close to perfect. Stonebrair's team treated us as their special guest. Our family enjoyed a couple days of leisure with a touch of class. Thanks August 2, 2013
Rated 4 out of 5 by Rencent Stay NIce hotel however the rooms are in need of a redo. Even if you don't do a major refurb you should at least clean/change the carpet in room 5017. It had several large stains. October 24, 2012
Rated 5 out of 5 by Customer Service With customer service on the down hill, it was refreshing to have a kind, attentive, and profession staff treating you like a King.. Thank You! February 9, 2013
Rated 5 out of 5 by Faboulas Westin Staff is one of the best in the country! Always wanting to know if our stay was perfect! January 20, 2014
Rated 5 out of 5 by Best Hotel in Frisco We had a few stays over the years at this hotel and each stay was amazing! The staff is very friendly and the SPG recognition is great! January 26, 2013
Rated 5 out of 5 by Great Hotel for a Weekend Getaway The Stonebriar's lovely accommodations, combined with its luxurious but decidedly unpretentious ambiance, made our weekend stay a pleasure. The rooms and suites our group occupied were sleek and modern, yet still paid homage to "old" Texas through elements of traditional western style. The lovely grounds seem very expansive because they meander along a beautiful golf course. Hotel staff were professional, competent, helpful and engaging -- in other words, exactly what we have learned to expect from a Westin operation. The atmosphere was friendly but surprisingly quiet given the fact that they were almost completely booked that weekend. Our group really enjoyed breakfasts together at the Legacy Grill where the "Breakfast Table" menu more than met everyone's wish list. Even though I personally chose to relax before my Belgian waffles, those that headed to the fitness center before breakfast came back very enthusiastic (if just a little bit smug) about their workout at the well appointed facilities. It was a wonderful experience which I hope to enjoy again, and I would not hesitate to recommend this hotel to family, friends or business colleagues. March 5, 2013
Rated 5 out of 5 by Very responsive Management! When we last stayed at the Stonebriar, our mattress was so bad, I could not sleep on it. I was 5 months post spine surgery. I was told there were no options. This time I spoke with the evening manager and ask if we tried one more time, could something be done about the mattress. She immediately solved the issue. Had a board placed under my side of the mattress; I slept without pain or discomfort. She was amazing with her communication skills, concern and professional approach. We are now back on track staying at the Stonebriar, as it is very close to our daughter and grandchild. Thank you and thank her for her concern and resolution to our issue. February 15, 2014
Rated 5 out of 5 by Beautiful hotel Friendly employees clean beautiful Location. Great service January 13, 2014
Rated 2 out of 5 by Dissappointed First time I had some hotel obstacles. Experienced a negative change from last years stay. October 22, 2012
Rated 5 out of 5 by Excellent Hotel Staff was very helpful. Facilities modern and well kept. September 18, 2013
Rated 1 out of 5 by Never Again General This hotel was dirty. When I checked in there was a French fry on the floor in the hall. Three days and two nights later when we checked out I snapped a picture of that same fry. The Room The bed sure was not the quality that I have experienced at the Westin in the past. While the linens seemed to be the same quality the mattress was either worn out or of poor overall quality. Service We ordered breakfast on Saturday morning at about 9:00 AM we were told to expect the order in 30 minutes. At 10 AM I called down and asked what was happening with my order, also stating that if it was not on the way to cancel it and we would eat on the run as we had an engagement at 10:30. I was told they would check and call me back. They called me and told me that breakfast was on its way at 10:25 we received breakfast and the order was incorrect. While my breakfast was removed from my bill it just added to the list of issues at the hotel. The cleaning staff congregated in the hall while on their breaks and socialized. An employee in the pool area asked us to remove our cooler and we did without question, however, several guest specifically young females went without approach and retained their coolers. I will be staying at the else where on my next visit to Frisco, Texas. August 7, 2012
Rated 5 out of 5 by Excellent staff providing a wonderful experience. From the moment your arrive, you are greeted by the valet Nelson, one of the most professional individuals I have met. Although the property was fully booked, John took the time to assist me. He even managed to find us a nice cozy table in the corner of Ernie's. John truly went well above the expected level of service. We were served by Brittany, who was polite and courteous. As we left, Farhan assisted with my final needs. These individuals are to be commended for their work ethic. It is apparent John provides brilliant leadership. July 1, 2014
Rated 1 out of 5 by Awful hotel; way over priced! The outside of the facility looked great. Lobby looked great as well. The carpet in our over priced room was DISGUSTING! There were also stains on the bedding- in fact, both beds were stained. The restaurant downstairs was terrible! We waited FOREVER to even be seated- and that was after we went to the front desk and told them about our wait! My daugter's burger came to her RAW on the inside-the waitress was shocked and said they always serve them well done, & that she had no idea what had happened! They did finally bring out another burger-well done. My pizza that was $13, seriously tasted like a frozen Tony's pizza! Extremely slow service! After complaining about carpet/stains on bedding, we were "upgraded"(the man that changed our room, was VERY NICE!)...it was same size, just had dark colored carpets, but there didn't appear to be any stains on the bedding in the new room....it was considered an "upgrade" because we had a pool view. But, the "upgraded" room had blood spatters on the shower curtain liner. The parking availability is AWFUL!-and the side parking lot we had to park in had absolutley no working security lights!...it was very dark! We also notified them of the lights being out;we were told they would notify the people. I honestly cannot believe how much I was charged, especially after all the problems I encountered during my stay! August 13, 2012
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