Rated 5 out of 5 by schlieca Fabulous
Second time at this hotel in 6 weeks and still amazed at how beautiful the downtown area is and is only steps outside of this historic hotel. The hotel staff greeted me and remembered me from my previous visit in April which was a nice surprise. Entire staff from valet to front desk to housekeeping were exceptionally friendly and accommodating.
June 3, 2013
Rated 5 out of 5 by AMH12 Wonderful place for wedding reception!
We hosted our daughter's wedding reception at the Westin Poinsett. The wedding party also stayed at the hotel. The event was wonderful! The Westin staff was so helpful and accomodating. We could not have asked for better service. The food at the reception was great. The ballroom just gorgeous! We highly recommend the Westin Poinsett!
June 6, 2012
Rated 5 out of 5 by SCLakeGirl Great Experience
This is a lovely hotel in the heart of downtown Greenville. No need for a car when you stay here because there is so much to do and see within walking distance.
The room's AC didn't function as well as it should have but it was still comfortable. The fitness center was quite nice and the equipment was well maintained. The only thing this hotel is lacking is a pool.
July 7, 2014
Rated 5 out of 5 by bigmo Great Westin stay.
First I love Westin Hotels. I have never asked to change rooms I should have made and exception to the rule with Room # 814. The room is next to the Elevators and the Ice Machine. As you walk in the room the floor is not flat it has a slope to it. I dealt with it for 5 nights I should get and award for that.
August 27, 2012
Rated 3 out of 5 by PrincessPea Good Stay - Not Great
Current Gold Preferred Status & AMEX Platnium Status - Upon arrival, the valet were very pleasant and nice. The location was great in the heart of downtown/main street. Booked a KING room and was told upon arrival I would now be in a handicapped room, which is not what I booked. Asked about any upgrades due to both of my statuses, and was told nothing was available. Asked about a late check out and was told nothing was available. When the gentleman at the desk overhearing my annoyance with the woman checking me in, he was able to interject and have her offer me a 1pm check out. No mini-bar in handicapped room. Housekeeping knocked at my door at 8am and then again at 11am. I called the front desk to let them know about the late check out and they said it was noted to put up the door hanger, but I had room service in the am and needed the hanger off so they could deliver. Would I stay there again - yes. Does the property need improvement/updating - yes but for the price the value was fair.
May 11, 2012
Rated 5 out of 5 by VeronikaK Pleasantly Surprised
My partner and I recently booked a room to spend the night for the Melissa Etheridge concert. We had the option of driving the hour and a half back back and forth from home, but decided to treat ourselves at this fine hotel.
We were greeted with a very friendly and worldly parking attendant who was kind and helped us to find a convenient place to park.
Upon check-in, the staff was very accommodating and gave us plenty of instructions that were very helpful during our stay.
The room was so lovely and the bed just divine. It was so nice to come back to at the end of the night and an indulging way to unwind.
We debated on going out for a late breakfast on our way back home when it was time to leave the next day. The late check-out was really nice and helped us to relax and not feel rushed. It also gave us more time to enjoy the poshness of our room. We decided to opt for room service. It was an easy experience to find what we liked off of the menu, which is sometimes tricky for us since we have dietary restrictions.
The room service attendant was very nice and greeted us warmly. The food was just incredible. I never wear robes, but after showering decided to slip on the one that came with the room. As my girlfriend and I lavishly dined, I felt like a queen wearing the robe and feasting on the food expertly prepared by your chefs.
This is our second stay at The Westin and most definitely not our last! We made a promise to each other to stay at a Westin hotel the next time that we want to treat ourselves, whether it's a simple excursion or a dream come true seeing Melissa Etheridge perform.
The fruit infused water in the lobby was a great touch. We came home and made ourselves a batch!
April 20, 2014
Rated 4 out of 5 by Brad1000000 Only SPG Game in Town
Greenville is a great city, and for a town this size to support a Westin is amazing. Staff was friendly and professional, and platinum received upgrade to a suite. There is no club, though there's a "preferred level"; free breakfast in the restaurant was offered to compensate lack of club. The hotel is very old, but is well maintained (not sure when it was converted to a Westin). It is in the heart of Downtown, within walking distance to many restaurants, the ballpark, etc. Street parking is free, and fairly plentiful nearby. I would certainly stay again, but this property is expensive compared to cities with more SPG competition.
April 24, 2014
Rated 5 out of 5 by Jimmy28 The Westin Poinsett Never Disappoints
We stay at the Poinsett regularily....and it is always a pleasure.. The rooms are great, the location to everything in Greenville is perfect, and the staff is second to none. The feeling walking into that historic lobby is wonderful.
December 30, 2013
Rated 5 out of 5 by Sam10 Perfect Hotel
In my opinion the Westin brand is among the best hotel brands, and the Westin Poinsett is an exceptional hotel in perfect location with an excellent professional staff and management, and superior customer service. It is the perfect spot in Greenville
December 14, 2011
Rated 5 out of 5 by Larry674 Staff Can't Say "No"
My wife and I stayed at hotel while attending a court hearing in Greenville. From the time we checked in, the hotel staff bent over backwards to make our stay comfortable. From upgrading our room to providing a compact refrigerator.
June 29, 2012
Rated 5 out of 5 by Moose This is a beautiful old hotel
This is a beautiful old hotel and it has completely modern features and comforts. I have stayed at the Westin Poinsett many times and I would gladly recommend it to anyone visiting the Greenville, South Carolina area.
November 14, 2011
Rated 5 out of 5 by AB1813 Excellent Hotel
This hotel has all the classic amenities and old world charm you would expect. Service was outstanding. The hotel was so well located that I was able to walk to almost every point of interest in Downtown Greenville.
August 12, 2012
Rated 5 out of 5 by Mikeco Old school charm with modern ammenities
Loved the bed comfort and the shower. The coffee in the room was great. We would have enjoyed a mini fridge in the room.
We loved the farmers market in front of the hotel and the ability to walk everywhere.
July 28, 2012
Rated 5 out of 5 by JeffA2012 Old world meets new world
Great hotel... beautiful early 1900's architecture... outstandng service from every functional area... great location in middle of Greenville historic district... Very Westin... wish there was a pool
August 8, 2012
Rated 4 out of 5 by Cliffnelson Top notch Westin
Really enjoyed my stay here. Staff was helpful and got a lovely suite upgrade; location on Main Street is superb. Really appreciated the reasonable costs for parking and room service; all too used to gouging, which they did not do. Gym is very good. Had some issues with key cards deactivating, including in the garage, but overall it was a great stay.
July 5, 2014
Rated 5 out of 5 by Beachbunny Great stay (again)
Came to Greenville for the Peace Theatre, this hotel is very convenient, great location, close to everything, nice old building, lovely rooms and EXCEPTIONAL staff in every department
July 4, 2012
Rated 5 out of 5 by Field Lodging Experience
My wife and I thoroughly enjoyed our experience at the Weston Poinsett. I would give an unqulaified recommendation to my friends and associates.
December 30, 2013
Rated 5 out of 5 by GSAE1 This hotel is a classic
I had an overall great experience. I wish the hotel had provided a complementary bottle of water in my room but I was able to get one at the front desk.
June 4, 2012
Rated 5 out of 5 by Daniel61 Awsome
Great location,views, and service. In the middle of all the action in Downtown Greenville. Easy walking to EVERYthing
August 1, 2012
Rated 5 out of 5 by Tim1609 Love, love, love this modern and historical hotel!
Everything about this hotel speaks to what Westin and starwood brands stand for.
Smart, friendly, and welcoming staff right from valet and it continues with the front desk. They always have my reservation laid out in advance so check in is super easy, and they always recognize your spg level with appreciation and even welcome baskets from the GM.
The hotel itself is in a great location right on main st so walking to everything is very easy.
The hotel is quite old but it has been updated to make it feel modern while maintaining the antique charm.
The restaurant has a very nice breakfast .
All in all, this what an SPG hotel should feel like.
November 19, 2013
Rated 5 out of 5 by Lisa08 Great hotel
Excellent experience. The rooms were very clean and comfortable.
July 18, 2012
Rated 5 out of 5 by Reic Great
Liked the place very much, hope to stay there again next year
July 1, 2012
Rated 5 out of 5 by Joan37 Best stay in a long time
Had the greatest time, and the bed! Wish I could take it home with me.
July 7, 2014
Rated 3 out of 5 by JimmyB67 Not what it should be
We booked months in advance, asked for adjoining rooms, and got 308 and 309, which are on different halls altogether. My wife has kept her own last name forever--and we have been married for more than thirty years. She was treated rudely and almost not allowed to check in without me. Do let them give you room 309. It is dark with no light coming through a window that faces a brick wall, and noise from the band at night can be heard 3 stories up. Don't leave cookies out on a plate; the maid throws them away even when covered with a napkin. It was not a good stay for us. Better luck to the rest of you,
May 12, 2014
Rated 5 out of 5 by brcbrc beautiful hotel
Hotel is great. One kind of odd criticism I have is that it got really hot in my bed...which is weird because I don't tend to be sensitive to warmth - it's like there wasn't good AC circulation or something. Anyway, overall great.
July 3, 2014
Rated 5 out of 5 by Somerset A great hotel with Southern charm.
The guest rooms are excellent, with freshness and style, and the beds are probably the best of any hotel I"ve stayed at before. The Poinsett has that old hotel Southern charm but with all the modern conveniences. The lobby lounge area is a nice place to unwind in a very comfortable setting. I've stayed at this hotel several times over the past few months and have never experienced a lapse in quality.
June 26, 2014
Rated 5 out of 5 by DavidWes60 An elegant, historic experience
Location ideal to enjoy city center restaurants and shopping. Elegant atmosphere in hotel possessing historic charm. Shoe shine guy is great and is walking encyclopedia of Greenville. I have no complaints. I will likely stay at the Poinsett when in town on future business.
June 30, 2014
Rated 5 out of 5 by dboot Great hotel in a downtown location
My overall experience at The Westin Poinsett was super! The front desk staff greeted me promptly, got me checked right in and answered all of my questions. The downtown location was great for seeing the sights and there was a ton to see and lots of places to eat.
June 30, 2014
Rated 2 out of 5 by bowden poor customer service
Had trouble getting a roll away delivered, no sheets for our sleeper sofa and we had to call down after midnight to get the sheets, when they were delivered they were wet and the blanket was dirty. We brought the wet sheets back down to the desk and the man there did apologize. We were to tired to bring the blanket down and when we did the next morning the lady on the desk was very dismissive.
June 23, 2014
Rated 5 out of 5 by scottie77 The jewel of Downtown Greenville
Staff at every level was exceptionally, helpful and friendly. Concierge was knowledgeable, and food was excellent. Accommodations surpassed expectations, and would recommend this hotel to all my friends and family.
June 30, 2014