Rated 5 out of 5 by Mjr123 Nice room, amazing service
I stayed at the Weston with my family in April. The airport access, especially the special security, was wonderful. The room was very nice, the service was amazing! A member of my family left her glasses, and didn't realize it for some time. The gentleman from security made the effort to locate the optometrist, and mail the glasses back, so we could get them. Just great!!! A thousand thanks!!! Such individual attention and dedication to customer service is really impressive.
June 4, 2012
Rated 5 out of 5 by JTS2013 5 stars all around
My husband & I had the pleasure of staying in The Westin Detroit Metropolitan Airport last Saturday night. We were flying home Sunday , & coming in from Ontario, Canada & didn't want to deal with the border crossing the morning of our flight.
The hotel is beautiful, & everything about our room was perfect, including the view of the tarmac.
We did have a glitch Sunday morning when we found our room service menu was never picked up. We called the front desk & spoke with Andrew, the manager. He was extremely apologetic, offered us a complimentary breakfast in the dining room or room service. We chose to come down to eat, Andrew met us at the desk, & personally took us to the dining room. He explained the situation to Michael, who also treated us extremely well.
We understand that in any business, situations happen. The Westin gets high marks for handling it like it did, & kudos to Andrew & Michael.
We enjoyed our brief stay & will be back.
September 25, 2013
Rated 5 out of 5 by GSD1950 Detroit Metro Westin
I would recommend this facility to anyone. The staff from Valet to registration were friendly, very pleasant and efficient. The hotel was quiet, clean and has every ammenity.
June 1, 2014
Rated 4 out of 5 by DoctorPescado Great Bed and Front Desk, Dining Areas Needs Attention
The property is very convenient being right in DTW. I have stayed many times. Front desk is generally prompt and helpful. Rooms are always clean and comfortable. Beds are great. I don't know why i always get parked WAY in the back away from the elevators, but it is a bit of a walk (no biggie). The in house restaurant is expensive, slow, and generally bad. The Pizza's are good and salads ok, everything else stinks. The Quesadilla's appeared to have canned chicken meet and no cheese (non Queso!), the crab cakes had shells in them. Not so good on that front, but you are captive and don't have many options. Other than that, its pretty good.
June 26, 2014
Rated 5 out of 5 by JRP04 A Favorite Starwood Property
This has always been one of my favorite Starwood properties - comfortable rooms and easy access to the airport. However, the staff went above and beyond when my son was recently stranded in the airport overnight. Many thanks to Abhi and staff for taking care of him which in turn calmed a dad's nerves!
November 21, 2012
Rated 4 out of 5 by Bancomer1 Super Convenient for Detroit travel
When leaving out of Detroit Metro airport, you cannot beat the convenience of this Westin hotel. Checked in on a crazy cold day, then never had to go outside again. Saved time going through Westin's security lanes as well. I will do this again!
February 10, 2014
Rated 5 out of 5 by ddcountry Excellent
Clean, quiet and the staff was very efficient. The bed was very comfortable and the restaurant, Doma, was amazing. It's not that far from the UM campus which is what brings us to Detroit several times a year. We will definitely stay here again.
December 3, 2013
Rated 5 out of 5 by KOGGLEVEE Stellar Hotel
The hotel was a lifesaver after Delta cancelled our flight after four hours for a layover. Room was comfortable and plush. My only issue was that the agent stated he only had rooms with walk in showers. In actuality the room was for someone disabled, which is not exactly as a walk in shower. Lastly the servers at the restaurant don't exactly move swiftly even after you tell them that you have a flight to catch. Also it was a little awkward that the server tells me that the chef would need to run downstairs to get baguettes for the french toast that I already ordered. This would cause even more of a delay. Breakfast nevertheless was good.
June 1, 2014
Rated 4 out of 5 by rkicin01 Nice hotel
Staying at the Westin DTW is always a pleasant stay. The staff are friendly and caring. The facilities are kept up well and the gym exceeds the standard hotel gym.
October 20, 2013
Rated 5 out of 5 by Coastalbound Kind Efficient Staff
My flight was cancelled and I was exhausted - your staff seemed to recognize that intuitively and made the check in process very efficient/fast.
December 8, 2013
Rated 4 out of 5 by Clever1 Our favorite park and fly, peacefully
This Westin mostly gives the best experience. Westin airport hotel is quiet, beautiful, and peaceful.
December 15, 2013
Rated 2 out of 5 by Singhfamily Disappointing Service
As a longtime spg platinum member I am in general very pleased with the service starwood provides its frequent travellers. I was excited to stay at this hotel. you cant beat the convenience factor of being attached directly to the Delta terminal! when I arrived I was told no upgrades were available but I would be upgraded to a suite next afternoon. That was nice and unexpected. However when I went the next day another person there said that is not their policy and no rooms are available.
Later that day I was waiting for my driver in the lobby corridor when I rudely asked to clear the area for some VIP guests that were arriving. I had to wait outside in muggy weather. When my car arrived another valet attendant was rushing us out as the "VIP" bus was soon arriving!! Obviously there is class above platinum that I am not privy too.
Finally at checkout when I asked about my amenity points the receptionist said that the free internet was my amenity gift. I explained to her that was not right and she begrudgingly gave me the 500 pts as if she was doing me some kind of favor.
The staff at this hotel has a lot of work to do on how to treat guests especially their most loyal customers!
August 22, 2013
Rated 5 out of 5 by JoanneED Waylayed in route
This hotel is very convenient when your travel is interrupted.
December 17, 2013
Rated 5 out of 5 by Joey13 Great experience
We had a great experience, very lean and comfortable.
December 2, 2013
Rated 5 out of 5 by Zeus88 An absolute must stay!
If you want to have a wonderful sleep the night before your early morning flight, the Westin Detroit is an absolute must! My husband and I thoroughly enjoy the comforts of the Westin, more specifically their Heavenly beds.
We use this hotel solely for the purpose of knowing we are going to have an excellent sleep before we face the hustle of early morning flights. We always request a high floor, opposite side of the elevators, and facing inside looking down on the atrium. We have never heard the flights.
Every time we have stayed here, we dine at DEMA restaurant which is located in the atrium. It is a modern atmosphere with excellent food and very moderate prices.
The employees of the Westin DTW are always extremely polite and courteous; from valet to check in desk, to any of staff in DEMA. I feel that the people that complain about the staff should perhaps look at themselves and how they are treating the employees. If you are rude and ignorant to them, how should they treat you? They are there just doing their job, they are not the ones that created your mood, get over it and move on.
Quite honestly there is nothing I can say negative about this property. Westin DTW is a clean, friendly, modern place to stay with great access to the airport (your own access to customs for Delta flights).
Definitely a must stay when flying out or into DTW airport!!
January 7, 2012
Rated 5 out of 5 by Par404 Great hotel with mediocre staff
The hotel was nice and comfortable. Everything you would expect from a Westin. The staff however is lacking. First after I was in my room for about 30 minutes someone attempted to enter with a key. Luckily I had the latch bolted. This employee was very apologetic and pleasant I will note. Next while walking to the elevator two members of housekeeping staff were walking towards me then in front of me (we turned a corner) they were in a loud conversation and neither acknowledged me to say even hello. While in the gym a staffer came in with a scowl on his face and didn't say hello either. The girl taking the room service order was unprofessional at best however, the waitress was very friendly and the food was exceptional.
August 11, 2014
Rated 4 out of 5 by cwujd1 Terrific Hotel -- Except the Restaurant
I've stayed here a few times. Beautiful hotel, nice rooms, great soundproofing since it's right next to the terminal. The only drawback is the consistently bad, expensive restaurant. Had the $38 halibut this time. Nice piece of fish, well cooked, but no hint of the promised cauliflower puree. The $15 squash blossom appetizer was greasy. Nice server this time but I've had indifferent service in the past. There often seem to be people standing around at the open kitchen waiting for something to happen. I think they know they have a captive audience with nowhere else to go; so no incentive to improve. But it really puts a sour edge on an otherwise lovely (but pricey) airport hotel experience.
July 16, 2014
Rated 1 out of 5 by Softball17 Not what I expected for a hotel of this caliber
Mortified at the price upon check-in and told it was a higher grade room - club level. Well it was Friday night and the club lounge is not even open. Arrived to my room to find a television that did not work. Add onto that the charge for internet and wow what a ripoff. Cannot comment on the food - been waiting for room service for over an hour. What a dissapointment.
April 27, 2012
Rated 3 out of 5 by AlexThisReviewSystemIsBad If you have a delay in the Detroit Airport
The facilities are good in general but the service was highly variable. During the 10 days I stayed in the hotel, service in the restaurant (whose prices are very expensive, by the way), depended on the shift. Some people were very good but I had to wait for a lot of time in a couple of occasions to receive the check. I opted for the green program and in the day I was supposed to have service nobody showed up. Plus, I had three people interrupting me on a Saturday asking if I was going to checkout when my reservation was going for six additional days.
July 27, 2014
Rated 5 out of 5 by JB199 Fantastic!
My husband and I were recently stranded at the DTW airport for 30 hours by Delta and had a very terrible experiences with customer service at Delta. We stumbled upon the Westin and it was fantastic! The staff was super friendly and it totally turned my evening around. The wonderful person that checked us in was Leslie and really it was so refreshing to go into the hotel and have people be nice to us and the room was so clean and comfortable. Plus, you really can't hear the planes take off at all, it is amazing. The special security gate they have is also very nice and easy! Would recommend this place to anyone!
December 27, 2012
Rated 1 out of 5 by sandy522 The staff is terrible
I asked for a receipt for my expense report and was told that it would be emailed - it was not and when I called I was told that I had to call back and talk with accounting. Accounting would not answer and it took days to get the docuements I needed. I looked at my Starwood account and it would not record an accurate receipt - terrible - NEVER sty here.
August 25, 2014
Rated 4 out of 5 by GreenFailure1 Green Option Failure
I always take advantage of green services (no need for fresh linens, towels,,, everyday) when staying in hotel and your program seemed to share my philosophy. However, what I did not expect was absolutely no cleaning services at all. Bed was not made, no one replenished the coffee, water, cream, or shampoo and the trash was not emptied Knowing this, I will not be selecting this option again at your facility. I do at least expect a made bed and replenished sundries.
August 14, 2014
Rated 2 out of 5 by Billchem Unwarranted charges
The hotel was perfectly ok, but when we got home we found an additional $83.36 had been charged to our credit card. I called the hotel to inquire and was told it was charged just in case we had additional expenses. When I complained I was connected to an accountant who was brisk to the point of being rude and said it would take three days to remove the charge. We were not told about this ahead of time, and it was an unwarranted use of our money. We won't be staying at a Westin hotel again!
August 7, 2014
Rated 5 out of 5 by db26 Great Airport Hotel
Stayed here one night to catch an early flight. Being a plane buff, I loved having the view of all the Delta planes outside my window. For those worried about noise, the soundproofing is absolutely incredible! You really can't hear any jet noise at all, though you do still feel a slight rumble as planes are taking off. Room decor was very nice and modern. Best part about the hotel is the private security line...or I should say lack of a line, as I was the only person at the time to go through it. Note that the private security line is only if you're flying Delta without a checked bag. Did have an erroneous minibar charge on my final bill, but the staff promptly issued a credit when I called.
May 5, 2014
Rated 4 out of 5 by Vaca14 Great Hotel, Terrible Valet Parking
The hotel location, amenities, quality, comfort, and overall stay was excellent for what we paid. We purchased a park and fly package that allowed us to have our car parked via the valet for up to 10 nights while we went on vacation. Everything about the hotel was fantastic except the valet parking situation. The hotel rooms were clean, quiet, and located very close to the private security entrance to the Delta terminal. We had a 9am flight and it only took us 5-10 minutes to get from our room through the security line on a busy Saturday morning. We had two encounters with the valet parking and both were bad experiences. We dropped off our car on Friday evening and had to stand outside and wait for 10 minutes before the valet came over to acknowledge us and then he seemed overwhelmed because there were at least 7 other cars jammed into the small area in front of the hotel entrance. We were handed a ticket and told to text the number when we land and they would have the car ready for us at the hotel entrance. When we returned from our trip I texted the number and 10 minutes later we received an automated text back saying the text service was not working properly and to call the valet service number. On our walk from the baggage claim to the hotel entrance I called the valet phone number 2 times and nobody answered. When we got to the valet area there was nobody there to assist but there were several cars sitting there running. I waited 10 minutes for the attendant to return to the stand and then gave him our ticket which then required us to wait another 10 minutes for our car. I don't think waiting 20 minutes for our car is acceptable for this size and caliber of hotel. If they can remedy their valet parking fiasco then I would give this hotel 5 stars but the disappointing valet parking set them back to 4 stars in my opinion.
September 3, 2014
Rated 4 out of 5 by Ike2 End of the Day
After a long travel day, we usually are very pleased with the Westin. However this time we had several minor issues that were not resolved.Bottled water is usually in the room at no charge - not available and not resolved. The second was the mini bar was completely empty - we usually like to have a drink in the room - this time we had to go to the restaurant bar.We were told to order from room service with a minimum charge! After traveling the last thing we wanted to do was go to the restaurant.
July 31, 2014
Rated 4 out of 5 by mern312 convenient
Delta set up us with a room due to a mechanical flight delay. Thought being right at the airport would be loud, but hotel was very quiet. Staff was very courtesy and helpful finding my SPG number since I didn't have it handy.
August 24, 2014
Rated 2 out of 5 by Craig2004 Very disappointed in quality of service
Overall I was very disappointed in the quality of service at the restaurant. I sat at my table for over 20 minutes before I had to go back to the front to request service. It took another 5 minutes before someone actually saw me. After this it took another 20 minutes for my drink order to arrive. I will not be staying here ever again.
August 17, 2014
Rated 4 out of 5 by Ike2 MINI BAR?
WHEN WE CHECKED IN THEY ASKED US IF WE WANTED A KEY TO THE MINI BAR. WE SAID SURE ONLY TO FIND THAT IT WAS EMPTY. ASKED WHY WE WERE TOLD WE SHOULD CALL ROOM SERVICE TO GET WHAT WE NEEDED....OK..WHY GIVE US A KEY TO AN EMPTY FRIDGE, AND WHY MAKE US TIP SOMEONE TO BRING UP A COKE? I CALLED THE DESK AND ASKED IF WE WERE SUPPOSED TO HAVE COMPLIMENTARY WATER IN THE ROOM...YEP WE WILL SEND SOME UP... NEVER HAPPENED. WE STAY HERE ALL THE TIME, AND HATE TO COMPLAIN BUT.....
July 31, 2014
Rated 4 out of 5 by Bob31 The Hotel is really good to be at the airport
This hotel is very good to be at the airport and really it is almost sound proof, you cannot hear the air planes coming and going. I would stay there again.
August 22, 2014