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Rated 4.1 out of 5 by 527 reviewers.
Rated 5 out of 5 by Desk chair room 1120 Everything was great. The room had a desk chair in such bad condition The foam was sticking out all around the seat. Replace the chair. October 16, 2014
Rated 5 out of 5 by Amazing Hotel and Staff This hotel has one of the the most friendly and professional staff I have ever encountered we were checked in by Matt T. when we got to our room which was very clean and nice but did not have a waterfront view which we had requested we called and within minutes Matt called wished us a Merry Christmas and we were relocated to of all things the presidential suite AMAZING . Sharon the concierge is the sweetest woman you will ever meet and anything you need she will make it happen You can not go wrong staying at this hotel you might not get the Presidential suite but you will not be disapointed. Thank you Matt and Sharon you made our Christmas in Boston unforgettable. December 28, 2012
Rated 5 out of 5 by Outstanding Service Had a wonderful one night stay here the night of Oct 30th. Came up to watch Game 6 of the World Series and stayed at the Westin Waterfront. The service from staff was great. I particularly appreciated the welcome and service from Calvin at the front desk. He recognized my gold status and truly appreciative of my business and loyalty. I've only had that type of service at one other SPG property. He was a true professional and helped to make the trip a success. He worked to get us a room ready before normal check-in hours. He went above and beyond and it made the trip perfect. I'll stay here again when I'm in the city. November 1, 2013
Rated 5 out of 5 by Fantastic Experience! My boyfriend and I arrived at the Westin for a one night stay. As we were walking to the front desk to check in, we were greeted with a big smile from Greg! He was extremely nice and inquired about the nature of our visit. Greg put us in an amazing room with a 15th floor city view! After we had returned from dinner, Greg was kind enough to provide us with a couple of bottles of water before we headed back up to the room to enjoy the night view of the city! It is rare to receive such impeccable customer service and Greg deserves to be recognized for his excellence! This was definitely a memorable stay thanks to Greg! July 7, 2013
Rated 2 out of 5 by THIS IS NOT A FIRST CLASS HOTEL- HORRIBLE Customer Service The Customer Service at the reception desk at this hotel is seriously below average. We were given our room and when we arrived there, it was a handicapped room (Rm 902). We called downstairs to requesti a room change as my husband is very tall and the lowered bathroom facilities are uncomfortable for him. The front desk man amswered with a snide reply, "That is not listed as a handicapped room, what's so handicapped about it?" When I said the shower, the plastic stool to sit on in shower, the lower vanity; he said, "Well, come downstairs and we'll change it for you!" BIG screwup for the rest of our four day stay because of this room change! the man at reception never changed our room in the system, so we were locked out the first evening and questioned by security as to why we were in the room,. In addition, our key would NEVER let us out of the parking garage and never worked in our door, regardless of how many times we went downstairs to get a new one! Reception NEVER apologized and made it seem like we were am imposition! July 25, 2013
Rated 5 out of 5 by Great Hotel Was in Boston for work and after a long day checked in. This most have been obvious to the gentlemen checking me in who kindly offered me two free drink coupons. Very nice!!! Being a platinum member, was upgraded to a room with an amazing city view. March 30, 2013
Rated 4 out of 5 by Good, but not worth the expense The hotel is definitely 4-star; great beds; friendly, attentive staff. What was disappointing is the lack of amenities for the exorbitant price. No free WI-fi (thanks to a Dell convention, I could still tap into a free network, though); no free airport shuttle. It seems ironic that hotels that charge a lot less can offer these amenities for free. Also, the rooms were not very sound-proof. I could hear people and staff at all hours in the hall, as well as other guests coughing, etc. Location is fine if quick access to the airport is what you need. Otherwise, quite a hike to downtown and good restaurants. June 13, 2012
Rated 3 out of 5 by Don't buy parking package This hotel met my high expectations of the Westin brand of hotels. Two minor issues I encountered during this stay: 1) The doorman made me feel slightly uncomfortable when I first arrived. We were exchanging greetings, and when I asked "How are you this evening?" (or something to that effect) -- he responded "Not as good as you". Rather awkward 2) DON'T BUY THE PARKING PACKAGE I was worried about where to park, so I paid for the parking package only to find that the hotel garage was jam packed that night. The front desk was less than helpful in finding me a parking spot that I had already paid for with my room. Terrible! September 10, 2014
Rated 2 out of 5 by Attention to detail? Noisy hotel during conferences. Having spent 4 single night stays in the last two months at this hotel I can only say that the staff are far from attentive and do tend to forget. I had to request all 4 times for slippers are they where not already provided in the room. Ignored three times but then the last stay when I called a second time I was finally provided with them. Also the toilet was far from clean. Stains on the toilet seat and surrounding area. I have also noticed the glassware in the toilet where used before and the housekeeping "forgot" to "wipe" them clean! Another problem was the housekeeping ladies outside the rooms are socializing out loud while some of the guests are trying to rest-sleep. Very noisy during conferences. April 24, 2014
Rated 5 out of 5 by My stay was great! Boston Waterfront Westin offered an excellent platform for our conference. The rooms were comfortable, the staff were responsive and helpful, the food was nice- great Boston Cream Pie!. The restaurant and bar service were excellent. The group sales coordinator for our group went above and beyond in ironing out some reservation issues. All in all, my stay at the Westin was great and I look forward to staying at another Stanwood hotel. August 4, 2014
Rated 5 out of 5 by hotel overall 3rd time staying here and gets better every time. October 7, 2014
Rated 5 out of 5 by Great hotel Always a pleasure to stay at the Westin Boston Waterfront. We will be back. August 17, 2014
Rated 2 out of 5 by Poor Service I was asked if I was willing to skip housekeeping services with the option to call when needed. Despite appeals to have the room cleaned; it only happened once during a week long stay. Additionally there are NO REFRIGERATORS in the room and no mini bar. I needed to keep some medication refrigerated and explained this to hotel staff. Their response, "sorry, no refrigerators". The hotel is clearly skimping on housekeeping. The hallways had the same litter/debris laying around daily where they obviously were not sweeping. Definately not worth the money! June 9, 2013
Rated 5 out of 5 by Total quality comfort We were there for Comic Con, which was very close and was a nice place to come back to for relaxation after a long day of walking. Staff was incredibly helpful and friendly. August 11, 2014
Rated 5 out of 5 by The staff was excellent I was there for a wedding which was very good. Food was good, Staff was excellent polite & helpful . l Personally I found coffee very strong August 12, 2014
Rated 5 out of 5 by Well Run Hotel; Immediate Access to Convention Center Upgraded to a suite upon check-in -- 1606/1607 -- always a nice start. Check-in was otherwise fast and efficient. Room key encoder was inoperative, but a staff member took me up to and let me into my room immediately. Typically comfortable Westin bed and fixtures. Breakfast in Sauciety was quick, easy, and good. Having a full Starbucks in the lobby is a definite bonus. Workout Gym is decently equipped and a pleasant facility. Staff was efficient throughout my stay, particularly at the front doors in terms of flagging cabs and town cars. July 26, 2012
Rated 5 out of 5 by Excellent service and staff From valet/check in/breakfast, gracious, warm and efficient staff. Will return without hesitation! August 10, 2014
Rated 3 out of 5 by Platinium benefits?? I used to stay one night per week in this hotel and I wonder how it is possible that smalls details like to put some complimentary water in the room for platinum member doesn´t take place... during 2 weeks in a row.. they do not put water.. and you need to call the concierge... This is the smalls details that really give you the impression that you can feel someone special... but I wonder if it is going to happen again to me next week... as this is the only Starwood hotels where I do not perceive that we a loyal clients... April 15, 2014
Rated 5 out of 5 by Convenient to Convention Center High quality, excellent service, closest hotel to Convention Center August 9, 2014
Rated 5 out of 5 by a perfect setting This was a perfect setting for a convention. August 8, 2014
Rated 5 out of 5 by Wonderful I came into Boston to take the bar exam and I was so thankful that they hotel blocked off rooms for students at a discounted rate. It made the stressful bar exam experience that much easier. August 2, 2014
Rated 4 out of 5 by hard to figure why Starpoints are so high This was a great hotel which was perfect for our needs, down near the waterfront. We had a 10 minute walk to the Bank of America Pavilion and Harborside Legal Seafood restaurant. You could do the same for other area attractions, like museums and other nice restaurants. Liked having the underground garage available, too; a big plus in parking-challenged Boston. Had a very nice breakfast served by an excellent waiter before we left. Overall, a a very nice experience! The one thing that still puzzles me is why it takes so many Starpoints for a night's stay. We opted to pay cash instead, since the equivalent amount of Starpoints for a night would give us about 4 nights at a very nice place 15 minutes just outside the city where the room rates were about 2/3rds the cost. September 17, 2013
Rated 5 out of 5 Nicest service!!! Right when we walked in you knew where to go and who to talk to. Everyone is waiting just for you as if it seems. Check in was simple, painless and the concierge was listening in just to finish setting up our in room massages. After the show, my boyfriend wanted to surprise me with wine and dessert which they had waiting when we got back. The wine was delicious and the desert was one of a kind! They actually forgot to bill us for it so they ended up comping it. What made the compensation so nice was that is was COMPLETELY painless. I have had top star beach front resorts fight me for a couple bucks. I absolutely loved the place. The only thing was the hotel room, which was roomy and nice but looked like the average hotel room. Just do your research looking for the right room here. January 14, 2013
Rated 5 out of 5 by Perfect for our family ! We stayed with two kids and our dog! We were nervous bringing the dog with us (over the standard size allowance, (got permission) and having a good time. It was perfect! We never had to leave hotel. Pool, restaurants, bar, dog park! Walking distance to food, activities and Trade show! Staff was wonderful! Room was clean. Hot tub was cold (only problem) but they fixed it right away! Rates were reasonable! and of course.. The Heavenly Bed.. They also had a heavenly dog bed and heavenly food bowl! WOW! March 3, 2014
Rated 3 out of 5 by Good location, below average parking garage The hotel is conveniently located right next to the Convention center and within walkable distance of downtown. Room was decent and clean. One thing I found it odd is the parking garage. There were signs that you could take the stairs or elevator up to the lobby. Since we parked right next to the stairs we decided to take a walk up - bad idea! Not only the signs were not clear, the door for the floor that suppose to get you to the lobby was locked. So walking up 4 stories got us to nowhere. September 22, 2013
Rated 5 out of 5 by great location, great service Hotel is located in a great, accessible area - beautiful, modern - with all the amenities and food options one needs. Will definitely stay here again. September 30, 2014
Rated 1 out of 5 by Disappointed from check-in to check-out My reservation was for a room that had a King bed. When I arrived at the hotel before 8PM I was told that my bed was given to another, but they could put me in a room with a double and a water view. The water view consisted of me looking at another building, unless I twisted my head in such a way I could look through the building and see the harbor, felt like false advertising. I also parked my car in your garage and when I returned to my car on Friday I found that the rain had drained onto my car leaving behind a rust colored and oily type residue on my roof, rear window, and trunk. I did take my car to the car wash and $15 later it still did not take off all of the grime. It is just really disappointing and next year I will probably just stay at the Residence Inn since my colleagues seemed to have had a better experience than myself. May 5, 2014
Rated 5 out of 5 by Great service and facilities The staff was very friendly and accommodating and the rooms were comfortable and clean. The bed was wonderful too! September 29, 2014
Rated 1 out of 5 by This hotel kept me waiting for a room until 7:16PM at night After getting up in the morning in Chicago at 3:15AM to catch a 6:00AM flight to Boston for the BioMed Boston Show, and after installing my booth at the Show, when I tried to check in at 5:30PMish, I was told my room would not be ready for an hour and that they would call me when ready, even though check-in was at 3:00PM. So, things happen I know. So I went to the Starbucks near your Lobby for an hour to have coffee to keep me up. After an hour, I went back to the front desk and was told it would be another hour. 7:30PM to check in?!?!?! Outrageous! At 7:16PM I was called and told my room was ready after 1 hour 45 minutes of waiting. I spend over 100 nights a year in hotel rooms - and this has NEVER happened to me. I would expect one night to be refunded to me on my credit card - or I will tell our Trade Show Coordinator to never use a WESTIN again. March 29, 2014
Rated 5 out of 5 by No better service in Boston than at the Westin! I have been staying at the Westin Waterfront on Summer St since the property opened. It is the best hotel in the city, bar none. The service that the staff delivers is second to none. I regularly stay in hotels in NY, Chicago, Miami and the Westin Boston is tops. The key is the people from Hilaire, James, Bill and Otto at the door to greet you to Tope and the Staff at checkin. The rooms are always clean, always ready, they always deliver! November 21, 2013
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