Rated 5 out of 5 by hum01 Very good
* remove even slightly damaged crockery in restaurant ;
* draining of shower in room 250 can be beter
January 2, 2014
Rated 5 out of 5 by NLamba1 Fabulous old charm hotel
FANTABULOUS hotel in the heart of Valencia. beautiful town and just an immensely charming property. Old world charm meets warmth and comfort that Westin provides.
The concierge and front desk staff are friends 0 Elsa, Leire, a couple of the other guys I forget the name of and the bar staff will fuilfill every concotion you want. Talk to jose, silvia, >manuelle and a couple of the others there.
Veryu courtesous staff, makes for a fabulous experience. And the food is ofcourse good. Good recommendations from teh staff too ' not been dissapointed yet.
December 14, 2013
Rated 3 out of 5 by Nipntuck Nice hotel but in-house movies do not work
The hotel was nice but I lost my one Sunday night of relaxing by watching a pay movie and having a room service dinner due to the TV not working proprerly. this was further compounded by a room upgrade and move to a room where again the TV was not working properly and finally after arranging a move back to my old room the technician got it working. However, after 2 hours of mess around it was time for bed. Alas, 2 hours of my life that I will not get back and a lost evening of kicking back in la la land.
December 9, 2013
Rated 5 out of 5 by PDEAUSN Top stay
Top Hotel very professional
verz polite and discret team
December 5, 2013
Rated 4 out of 5 by bodo1 dirty towels
some towels has had hairs from whom ever.
long hairs in the bathroom.
November 25, 2013
Rated 5 out of 5 by Julian88 beyond our expectations
we arrived from a somewhat damp and drizzly Barcelona to a warm and sunny Valencia. The hotel is in a traingle shape and we were told by the receptionist it was a former factory that had been converted into a hotel.
Everything about this hotel was amazing, the rooms were way bigger that I had expected, the bathrooms were palatial and the bed just cried out to be slept in.
The concierge staff were helpfull in giving us directions to all points in Barcelona and the bus services are very convenient.
This hotel is a definite go-to location in Valencia and conbined with the local food, beaches and weather made our short stay memorable.
October 21, 2013
Rated 5 out of 5 by Jack67 Late Break
A last minute booking by my wife.
Very good choice of hotel; lovely big room, very clean with choice of bath or shower, a separate toilet, and plenty of wardrobe space.
Staff were friendly, helpful but unobtrusive.
Best of all my wife really liked it and she's very choosy about hotels!
October 5, 2013
Rated 1 out of 5 by Gilbert42 Poor on this occasion
Stayed here on 5 separate occasions and always enjoyed it (even sat next to Sir Bobby Charlton once in the restaurant...star struck!!... anyway that was 2 years ago)
This time booked a 3 day break but left after 1
We had 3 rooms in the 1 day
Room 1 carpet was soaking wet... would have got trench foot if we had tried to stay in that so they moved us to...
Room 2, sited next to road works with a booming pneumatic drill outside the window ( and they said at reception it was a relaxing room...only if I was deaf...and would have been if I had stayed in it...so...
Room 3, a narrow corridor of a room with faulty air con
With temperatures outside a very sticky 37c we decided to cut our losses and leave.
After a very average breakfast, for this hotel we left with the Receptionist saying we should be given a credit for the 2 nights we lost.
Tried to claim them when we got home and were given the Spanish Archer! (El Bow)
Great experiences in the past don't make up for a poor time on this occasion, even good hotels have off days
The ratings I give are based on this one experience, not the others which we really enjoyed
October 5, 2013
Rated 5 out of 5 by Citytraveller Relaxing Stay in Westin Valencia
Very comfortable hotel. Friendly and helpful staff. Excellent room and upgrade appreciated. Food of superb standard and quality in the restaurant. Location perfect for walking to the old part of town. Easy and quick to reach by Metro from the airport.
September 25, 2013
Rated 5 out of 5 by Madison28 Great service and location
We were here for a business trip. We visited some wine districts and we were a group of 10 persons that had a blast. The hotel was beautiful, centered location and perfect service. The best part was when the staff accidently "destroyed" my foundation while cleaning the bathroom. I didnt noticed until I got back to my room and the staff at the hotell had bought me a new Mac foundation.I was moved by their hospitality.. I will recommend this hotel to everyone! Great breakfast as well. Do not hecitate. Choose this hotel when visiting Valencia.
September 8, 2013
Rated 5 out of 5 by Xtina2006 The best hotel in Valencia
All the staff make me fell wellcome. They are doing a great job. Thank you to all of them!!!
August 21, 2013
Rated 5 out of 5 by Peter321 À top Stay in a top hotel
We have had a very good time in the hotel Westin. One of the best hotel we have ever been. With compliments to the hotel staf.
August 20, 2013
Rated 5 out of 5 by CapeCodTravelers A Spanish Paradise
We LOVE this hotel. Their staff is among the most professional, accomodating, warm and gracious we have encountered. It seemed as if everyone who was working at the front desk and at the concierge desk spoke many languages as we heard them effortlessly assist guests speaking in Spanish, English, French and Italian as well as a variety of other languages. The property has a lovely central landscaped courtyard, the most amazing breakfast buffet (and room service menu), and an incredibly indulgent full-service spa. We loved every minute of every day of our stay at this amazing hotel. The managament should be commended for developing a team that works so well together to provide a flawless guest experience.
August 5, 2013
Rated 5 out of 5 by Schofs Great place
Shame the gym is so hot, after numerous requests still nothing has been done to get the temperature to something realistic or the treadmills serviced- shame, otherwise fantastic place!
August 3, 2013
Rated 5 out of 5 by Bryanecr Always a favourite
it almost wasn´t when I was charged double for breakfast but the very efficient check out staff corrected it efficiently ...
Beautiful hotel , great position , professional and friendly staff
July 29, 2013
Rated 5 out of 5 by jafad Great Hotel
Really good conditions, nive garden to have breakfast there, good food and attencious staff!!!
July 27, 2013
Rated 5 out of 5 by RRB2013 Awesome hotel in Valencia
Stayed here for a week on a family trip. Facilitiy is amazingly beautiful, clean, and very relaxing. It is outside of the city center but we didn't mind the walk over the bridge. The onsite restaurants are also pretty good although expensive.
July 25, 2013
Rated 5 out of 5 by oziedeb Great Hotel
Hotel is done really well. The company has taken an old mill and kept the charm yet made it modern and useable. The staff are very friendly and professional. The only problem I had was that at the bar there was champagne for 12 euros on the list for drinks yet the bar manager told the staff not to open the bottles for a glass and there was only cava, however there was no cava on the list for drinks.
July 7, 2013
Rated 4 out of 5 by Franktoo Great location
Very nice hotel with extremely helpful staff, but we were not offered a SPG room.
July 7, 2013
Rated 4 out of 5 by San75 Beautiful Hotel
The hotel is beutiful. Food needs improvement (rotten tomatoes in the salad, 50 mins waiting time for a prepacked, not fresh sushi box, tasteless vegetable soup).
Apart from this we had a great stay here.
June 30, 2013
Rated 5 out of 5 by Carrie4 Staff are so friendly and welcoming
The front desk, Leire, and bell staff were fantastic. So welcoming and informative. The bellman took time to share his favorite things about Valencia and Made us feel very welcome. The courtyard was beautiful nit was nice to be in a quiet spot just outside the busy downtown.
June 28, 2013
Rated 5 out of 5 by MinnieMouse The Staff Service Was Excellent
Being an American, and an executive of the Disney company (who lives in Paris), I know what it means to deliver excellent service in a hotel. I was very, very impressed by the proactive nature of the staff for 1.) front desk 2.) concierge and 3.) restaurant locations. I spent all of my "down time" at the hotel in the ground level restaurants because the staff was proactive and responsive to our needs.
June 20, 2013
Rated 4 out of 5 by Narelle Beautiful Room but NO SLEEP
SPG Deluxe room was absolutely gorgeous and spacious, with all amentities (although charging for WiFi these days really is stingy).
However, directly outside my first floor inward-facing room (it is only 2 or 3 stories), they played constant lounge music (eg Dido on replay, over and over and over) until at least 1 am in the morning (I drugged myself and put ear plugs in after that). I rang down and received absolutely no response except to say it would be playing until 2.30am. I left my 2 night stay absolutely exhausted and actually checked into a little hotel near the train station for a sleep on the day I was leaving. Maybe if you want to stay here, ask for a room facing out onto the street not the courtyard (which is very pretty to look at).
June 18, 2013
Rated 5 out of 5 by DLG52 Fabulous Hotel - Great Location
While this property is a recent build, great care was taken to make sure that it blended in with the surrounding, much older architecture. Walking distance to the major park and sites, as well as, the shopping districts. The staff was attentive. Claudia, the Concierge, was so incredible, that we nicknamed her "Super Claudia". If you visit Valencia, this is the place to stay!
June 15, 2013
Rated 5 out of 5 by Valencia2013 Pleasant hotel with beautiful courtyard
Comfortable, well maintained hotel. Great for business or leisure traveler. Easy walk to the Old city and the Arts Center.
June 13, 2013
Rated 4 out of 5 by myra123 lovely comfortable hotel
I really enjoyed my stay here. Bicw, helpfull staff, comfortable room, my only quibble was that WiFi was not available for free in the rooms. Also no pool a pool would be heavenly.
June 11, 2013
Rated 5 out of 5 by Pash Fantastic quality
As usual great customer focus at the hotel and will continue to come back again. However, the WiFi performance in the bedrooms very unreliable which is a shame and should be easy to fix.
June 8, 2013
Rated 5 out of 5 by Edna1 Excellent Hotel
We had a great stay in Valencia beautiful city and an excellent hotel. The staff were all very helpful and welcoming and the hotel more than met our expectations - Thank you!
June 4, 2013
Rated 5 out of 5 by Lammer6 Excellent location! Great facilities
Very well located nearby major attractions! Staff extremely professionnal and provide excellent service!
June 3, 2013
Rated 5 out of 5 THE BEST HOTEL IN VALENCIA
My stay at westin Valencia was very nice.
i used to go to Valencia for business and and it was my first stay at Westin Valencia.
Lovely hotel, great rooms and very nice staff. The location is great
I cannot stop talking about the excellent service and accommodation.
the guest service i have recieved from the managers could not have been more helpful.
congratulations to all staff,,i will back
May 30, 2013