Rated 3 out of 5 by Disappointed42015 Restaurant and bar slow and understaffed
Beautiful location. However, very dated and worn furnishings. The bar and restaurant were extremely understaffed. Service was deplorable in both. If you like to wait 30 min to place an order, another 30-45 min or more to get the food or drinks you ordered and then another 30-45 minutes to get your check.....not to mention a 45 min wait at 9:30am to get a seat for breakfast.
Also, if you like to relax by the pool, you will need to go poolside by 9am if you want a lounge chair. Very small pool with VERY limited availability of chaise lounges!
Rooms were comfortable and quiet and views were superb.
April 9, 2015
Rated 1 out of 5 by Jimmyjoe Bad start
Our room was not ready till 4:39
Our luggage was not brought up
Until after 5pm
We had to wait an hour to start
March 31, 2015
Rated 5 out of 5 by MRalph Family get together
We had a wonderful experience at this hotel. Our room was quiet and comfortable. The staff was exceptional. I wish we had the time to stay longer.
March 28, 2015
Rated 5 out of 5 by jimbo57 great staff and nice rooms
I loved the area.great for walking and plenty of entertainment within walking distance.
March 25, 2015
Rated 3 out of 5 by Dan3311 Not what I was expecting for a Westin property
We came down for a long weekend of work and pleasure, with high expectations of a Westin property on an Island in Tampa. The hotel is very old and the only thing I could tell was renovated is the lobby area. The room was clean but the bed was very uncomfortable and not typical Westin Heavenly Bed feeling. We had a very bad experience with the shower water pressure. Each time someone flushes a toilet in another room, we would lose about 75% of our water pressure. When I mentioned this at check out, all I received was a thanks for letting us know, no what can we do to make it right. I recommend exploring other SPG properties before staying here, if you have a choice.
March 20, 2015
Rated 4 out of 5 by LINXBiz Tampa Trip
There were several issues that occurred that landed me at the Westin Tampa Harbour Island. Once I arrived there, the front desk staff were able to assist me with whatever I needed. The rooms were nice, eventhough there was a slight plumbing problem in the room. I enjoyed the courteous and friendly staff.
January 30, 2015
Rated 5 out of 5 by biztravelervt I was skeptical
After seeing some old reviews on Yelp about this hotel I was worried that our stay would be less than ideal. We were there for a professional conference and stayed for three nights. The hotel was beautiful, clean and comfortable.
January 12, 2015
Rated 5 out of 5 by Rick35 Christmas Stay
My wife Mary and I couldn't have had a better "Holiday" treat than to have spent it at the Westin Tampa Harbour Island in Tampa, Florida.. Desk staff lead by Dylon was by far the nicest and most accomidating I've dealt with in a long time and I travel all over the world.. Emily, Angela, Jenn were top notch as well.. Gino, our bartender couldn't have been nicer and to offer to stuff my olives with blue cheese.. top notch.. appitizers out right on time every evening we were there.. Breakfast staff included outstanding service by Victor, Miguel and Janet.. Our room and view was outstanding and as clean as a pin.. Must vist the famous steak house nearby.. ask Gino.. Bell staff couldn't have been better and helpful..
Mr. Aydin.. You've got some winners on your staff.. Congratulations.. We hope to return soon..
January 8, 2015
Rated 5 out of 5 by JoseandCristy Great stay
Thank you for a wonderful stay. Your staff was A#1.
December 29, 2014
Rated 5 out of 5 by Williamo our stay at the westin hotel Tampa.
From the welcome in to the checking out . The Westin hotel staff made our stay a delight. Everyone was most helpful, and provided us with timely assistance when ever we requested help.
December 4, 2014
Rated 5 out of 5 by okanita7 excellent employee
I stayed at the Westin Tampa Harbour for three nights. Everything was excellent. In particular, an employee (Jennifer, JB at the front desk) was very knowledgeable and kind that made me so impressed. I would like to stay at the Westin again. Thank you very much.
November 29, 2014
Rated 4 out of 5 by Mates good
good for shot term. ...................
November 20, 2014
Rated 4 out of 5 by LovedOurStay Staff exceeded expectations
I believe the gentleman's name at guest check in was Nestor, and unfortunately I didn't catch the manager's name, but both were equally courteous and affable gentleman who helped make an already great night excellent. When my wife and I arrived Nestor inquired as to the occasion that prompted our stay. I informed him it was my wife's birthday and when we returned from dinner we found a plate of cheeses and chocolates along with a bottle of wine and a birthday card on one of the tables in our room. Very classy Nestor, thank you! Before heading out for the night I withdrew cash from the ATM in the hallway by the check in desk. As luck would have it the ATM malfunctioned and I only received a portion of the money I requested. I informed the staff and the next morning they reimbursed the 20$ bill the machine tore in half despite the machine belonging to a vendor and not the hotel. Also, in a very kind gesture, they provided free drink coupons for the hotel bar (20$), free breakfast coupons for the hotel restaurant (38$) (excellent), and free valet parking (19$) for our overnight stay. I would give 5 stars, but everyone needs a reason to continue to strive for excellence!!! ... and the pool was under repair. Overall this was one of the best hotel experiences I have ever had and my wife and I would like to thank you for the wonderful memory.
November 17, 2014
Rated 1 out of 5 by pg11 Absolutely terrible, hotel had an musty odor
Staff was not courteous. The entire hotel had a musty odor. My bed had stains on it and was obvious it was not cleaned from prior stay. I was moved to another room only after I demanded it. The entire experience was absolutely terrible. This hotel needs to mothballed.
October 31, 2014
Rated 2 out of 5 by louisethelma Just average hotel
Sad to say, this will be my first and last visit. I didn't receive any special treatment from employees, the valet never directed us to the lobby, so we were confused from the get go. The pool was difficult to find, the hall rugs need replaced, and the walls are thin. The bed was adaquate, as it should be for a 200 $ a night hotel. I have stayed in 2 other Westins, (Memphis and Ft. Lauderdale) and this one can not compare.
October 27, 2014
Rated 1 out of 5 by Azri Not Westin Standard
I have stayed in many Westins and this is the worst by far. This place is in desperate need of a major remodel, the dining experiance is non existant, with the over priced breakfast so bad, that I went to another hotel across the the road to eat. This is a hotel next to a conference centre, and in the rooms there is not even a note pad to write on. After an all day on my feet, I wanted to come back to my room at around 4pm to relax until dinner, and it was not yet made up. I had to excuse myself for interupting the bar tender while his head was burried in his phone texting, to ask for some coffe while sitting in the lobby lounge, to which his reply was "we dont normally serve people there" a full 20 ft from where he was standing.
October 21, 2014
Rated 5 out of 5 by cmitch22 HOtel awesome
Beverage and Food service personnell both at restaurant for brunch and at bar were very courteous/ friendly and kind.
October 13, 2014
Rated 4 out of 5 by stupidquestion1 Big Boss Man
Nice enough place! Great People work here!
October 4, 2014
Rated 5 out of 5 by momo774 great spot
Great spot for business and pleasure. Staff was extremely helpful and professional.
September 29, 2014
Rated 3 out of 5 by suzpwc Yari
I wanted to let you know everytime I come and stay at your hotel Yari is always wonderful. She is cheerful and makes me feel right at home. She goes out of her way to be helpful. You have a wonderful employee.
September 25, 2014
Rated 3 out of 5 by GeorgeLV Thoughtful staff
Unfortunately a malfunction in the room above me caused my bathroom ceiling to leak. But the response from the staff was immediate.
Marty, from maintenance, was thoughtful enough to offer me a second room so that I could shower in comfort and get ready for the rest of my trip.
Overall a good experience despite the mechanical issue and a great staff.
September 23, 2014
Rated 5 out of 5 by Judie67 Great hotel and staff
My husband and I came to Tampa to celebrate our 45th wedding anniversary. The staff surprised us with champagne and strawberries, and couldn't have been nicer. The room was beautiful and I had requested a bay view, and it was fantastic. I would highly recommend this hotel.
September 22, 2014
Rated 2 out of 5 by clv5464 Tired Hotel
While this hotel was clean it is certainly showing its age. This hotel needs an update. The suite I stayed in was very dated and worn. Like I said it was clean just NOT what I would expect from a Westin Hotel.
September 15, 2014
Rated 5 out of 5 by TerreTraveler Nice Place
This was a very nice place and I enjoyed my stay very much. The staff was very pleasant and helpful; the room was spacious and clean, and the location was first-rate. I will stay here any time I come to Tampa.
September 14, 2014
Rated 4 out of 5 by Christina2005 Great restaurant small pool
Our stay was short, looking for some down time by the pool...it was really small. We had a great brunch on Sunday. Ethan was our waiter, exceptional service!
September 2, 2014
Rated 5 out of 5 by LaurelAnn Laurel Burnsed
We had a wonderful stay. This hotel met all our expectations and we will be back
August 29, 2014
Rated 5 out of 5 by whitesoxFan22 Great location and friendly staff.
Clean hotel, great views of the water. There is a walkway outside the hotel next to the water and a good restaurant. Responsive staff, including the doormen.
August 28, 2014
Rated 5 out of 5 by Kraytilee426 Great Hotel
Great location, great view. The workout room was awesome. Staff were all very friendly!
August 26, 2014
Rated 5 out of 5 by JayG76 Pleasant Stay
We stayed here for our anniversary and we were very pleased with the room and the service. We wanted a room with a bay view and we were not disappointed. Our check in was wonderful thanks to Claudio Nallar who treated us with the utmost respect and made sure our stay was the best it could be.
August 25, 2014
Rated 2 out of 5 by HelgaMM Sad Experience
We have been at your place two years ago and we found it already kind of neglect.
This time we were pretty disappointed. The common areas were run-down, the cleanliness very poor, the plastic furnishings in the bar area not appropriate
and all in all nothing what we expected from a WESTIN chain.
August 25, 2014