Rated 5 out of 5 by Bc999999 Great staff
After an issue with our room being dirty on arrival, staff members Ballentine and Emmanuel did a terrific job rectifying the problem. They both went above and beyond exceeding our expectations. Thank you for making our stay so great!
March 31, 2015
Rated 5 out of 5 by Gigif 40th Anniversary
This is a gorgeous hotel in a great location within walking distance to downtown
Napa. It was quiet and relaxing and our suite was magnificent. We were surprised with a bottle of champagne in honor of our anniversary. Stay here!
March 26, 2015
Rated 5 out of 5 by Napa15 Great location
Nice place, great breakfast , easy to travel from. When outside non hotel construction is done, it will be even better place to sleep.
March 14, 2015
Rated 5 out of 5 by ChrisKay Nothing but stunning
The Napa area is already stunning and this hotel fits perfectly in. I had a larger suite with separate living area and a kitchen. It's too bad I could only stay one night as I would have loved to enjoy the facilities a little more. It's the perfect starting point to explore the Napa wine region. You also have wine tastings in the evening, which is great (complimentary at that time, don't know if this is always the case).
March 8, 2015
Rated 4 out of 5 by Chelsea123123 Review
I enjoyed my stay. Not the cleanest but nice
February 27, 2015
Rated 4 out of 5 by Deb317 Great location and generous room sizes
The kitchen in our 2 bed/2bath unit was not complete. You have a full size stove with oven, and 2 small skillets, a small pot. Nothing to use if you wanted to use the oven or even reheat a left over.
No paper towels, a hand towel, or even dish soap for the kitchen. I would think it should be there automatically.
November 21, 2014
Rated 5 out of 5 by SLee88 Napa Gem
Excellent location in Napa, friendliness staff all around and very helpful if you need any sugeestion (dining, leisure driving/walking and vineyard) during your stay. More noticeable, you get a luxury feeling in this property.
November 18, 2014
Rated 5 out of 5 by Sharonm244 Amazing Hotel
The Westin is a perfect hotel in Napa. The location is ideal - blocks from the Oxbow Market and easy to get to all the wineries and restaurants. Such relaxing and beautiful accommodations with the perfect Heavenly bed and many amenities. Above all, the staff went out of their way to make our stay perfect - from the early check-in, the surprise room upgrade for our honeymoon to the champagne, chocolates and signed card from staff members. The staff made our honeymoon stay at the Westin memorable. We felt so special!!!
November 16, 2014
Rated 4 out of 5 by AWu888 Solid hotel in Napa....
The hotel rooms and facilities are clean and well furnished (exception being hallway carpets showing more excessive wear). Its basically a solid Cat 5 hotel but a bit pricier than might be expected. The breakfast was above average, pool looked nice, rooms fairly spacious and equipped. Overall, the people were nice and efficient. Small hiccups here and there where keys were deactivated a day early, wakeup call failed, no upgrade give initially and discounted resort fee not explained, Green coupon not slipped under door. I suppose if staying in the Napa area, this would still be the go to hotel...otherwise there are decent hotels in SF as well to choose from.
November 11, 2014
Rated 5 out of 5 by Glegg Excellent site for visit to Napa
The only complaint I have is the unlighted mirror in the bathroom. The room lighting is rather dim and I needed to put on lipstick by feel.
October 21, 2014
Rated 5 out of 5 by somilli Excpetional location and service
The standard room was very spacious and extremely well equipped with kitchenette. The outdoor pool area was very nice and relaxing. It was a great benefit to have the wait staff come out and ask us if we needed anything.
October 20, 2014
Rated 1 out of 5 by Paulie33 lack of support
I contacted this hotel 2 weeks before my stay after I heard about the earthquake in Napa. I was told that 10 rooms were available (out of the 180). the Westin would not confirm whether they would have a room (2 reserved) for me. I asked why they did not reach out to me, and was told that I was too far down the list.
I was sent an email with a listing of hotels in Napa, and told that I should pursue an alternate place for lodging.
My past experience is that when a hotel cannot make good on a reservation, that THEY attempt to arrange alternate accommodations for the guest. This should be standard service at a WESTIN!
I was left to fend for myself at the last minute.
This is not the kind of service that I have come to expect from being a lifetime Platinum SPG member (where I stay between 40 and 50 nights/yr).
September 25, 2014
Rated 5 out of 5 by TimmyL Great Staff
My congratulations and thanks to the staff and management for perservering through the challenges of the recent earthquake. The staff was genuinely so nice and made every effort to make our stay enjoyable. We enjoyed the facility and the people very much.
Additionally, we found the food to be very good.
September 21, 2014
Rated 5 out of 5 by DotDot Great Location
We had the two bedroom suite and it overlooked the River. Great balcony and so quiet! Will stay there again next year!
September 17, 2014
Rated 1 out of 5 by Lisa1035 Earthquake Water Damage Takes Toll, AVOID
So disappointed, this was a destination for us to celebrate our honeymoon. What we got was terrible noise due to water damage repair from the earthquake and management that did not live up to Westin or SPG standards. We were told to expect a little noise, what we didn't expect was saws, hammering and workers boom box. The room had numerous problems (broken phone, broken bedside lamp, very dirty), but worst was management when we checked out 2 days early. $100 off our $517 bill for an average dinner, cold (and not free) breakfast and noisy room. Sadly, we will not be returning.
September 16, 2014
Rated 1 out of 5 by MoBro16 If you have a reservation here you better find another hotel quickly
After the earthquake I called the hotel and was told that they experienced only minor damage and it would not affect the reservation. Today, a week before my trip, I was told that thehotel was not able to accomodate our party because they had only 28 of the 118 rooms available for occupancy due to earthquake damage. Everything in Napa is booked and SPG and the Westin are doing nothing to accomodate us.
September 4, 2014
Rated 4 out of 5 by SteveG56 Mechanical issues
Woke up Friday morning to no cold water. Water from the cold as well as the hot faucets were HOT HOT HOT. Unable to shower due to extreme hot water. Filled the basin with water to let it cool before I could wash my face. NO SHOWER TODAY !!!!!
Not what I expect at a 4 star hotel.
August 23, 2014
Rated 4 out of 5 by MrLucky Nice stay
We booked this blind and really enjoyed the room. Workout area is great.
Nice feel all over the hotel.
August 20, 2014
Rated 3 out of 5 by napa99 Aug Weekend
Valet lost keys
August 18, 2014
Rated 5 out of 5 by DesigneronLocation2014 Great service, rooms are comfortable, needs papertowels in kitchen area for coffee and clean up is my only "what's missing" comment.
Excellent. Pool area was nice, clean with excellent service.
The casual dining restaurant was easy for someone traveling alone.
I had a driving route tip that got me to my destination very quickly, as it was a work day for me and was very appreciated to get there on time and miss traffic..
August 11, 2014
Rated 2 out of 5 by Saynora 2009 5 star, 2014 2 star--service/property
Valet failed to bring up auto with hour notice 3 times. Elevators down, & poorly posted directions to service or stairwells. Check in told us we were gold members and could not upgrade us...we are platinum. Housekeeper failed to clean unit one day, but took tip.
August 10, 2014
Rated 5 out of 5 by LyndieLou Wonderful vacation resort
Lovely. Room was beautiful, comfortable & quiet. Staff are excellent. Food was excellent. We had a fabulous time and will come back.
August 8, 2014
Rated 5 out of 5 by Motherofbride02 Great!
We recommended this hotel for guests for the wedding of our daughter. We rented shuttle buses for the guests to and from the wedding venue in St. Helena.
The rooms are spacious and comfortable, the staff was quickly responsive & helpful. The younger wedding guests loved the availability of the bar until 2 am for an after-party.
The pool area was lovely and clean, with nice views.
The proximity within Napa Valley makes this a desirable location. Many of the wedding guests were from out of state, and this location was easy to and from SFO.
August 7, 2014
Rated 3 out of 5 by Susanne7 This hotel is an attractive location
The hotel is pretty, clean but just a few things to work on:
The pool is way too small and crowded, the doors going out to balcony are old and the locks are difficult to operate.
It is nice to have a balcony (porch) but the wall is too high and you can't see past it so it is annoying and didn't use it much.
August 4, 2014
Rated 4 out of 5 by starskittles A wonderful get away
Staff was exceptionally friendly. Pool was nice, could have been a bit bigger or have umbrella's for the heat. Clean room.
August 4, 2014
Rated 3 out of 5 by BWWww not good value
Room rates too high for what you get. Not a good value. 've stayed there 3 times. Probably won't stay there again
August 4, 2014
Rated 5 out of 5 by ELB44236 First time Napa visitors
This hotel exceeded our expectations. Everything was beautiful, the food was excellent, and amenities were very nice. It was a perfect location to access all of the Napa valley wineries and restaurants, and was a short 30 minute drive from Sonoma too. Definitely would recommend it to friends and plan to come back in the future.
August 4, 2014
Rated 5 out of 5 by Cabsov Very nice hotel
Very nice hotel with comfortable rooms, good service and perfect location near Napa downtown.
August 4, 2014
Rated 5 out of 5 by Carob Weekend Stay
We were very surprised with the spaciousness of our room and with the room's amenities. In traveling to the Napa Valley in the future. we will definitely consider staying here again.
August 3, 2014
Rated 5 out of 5 by Virginia214 Great experience.
I complained after initially being told there was no guaranteed check-in time, and Nathan, the Manager, quickly phoned to apologize for this misinformation. The guaranteed check-in time is 3pm and our suite was actually ready early. We had left our luggage there in the morning and they were safely in the suite when we returned from our day's activity. There is only valet parking, however, our experience with the bellman retrieving our car, and my bicycle for daily rides, was excellent.
August 2, 2014