Rated 5 out of 5 by JB199 Fantastic!
My husband and I were recently stranded at the DTW airport for 30 hours by Delta and had a very terrible experiences with customer service at Delta. We stumbled upon the Westin and it was fantastic! The staff was super friendly and it totally turned my evening around. The wonderful person that checked us in was Leslie and really it was so refreshing to go into the hotel and have people be nice to us and the room was so clean and comfortable. Plus, you really can't hear the planes take off at all, it is amazing. The special security gate they have is also very nice and easy! Would recommend this place to anyone!
December 27, 2012
Rated 5 out of 5 by Susan3333 Easy access
The hotel is easily accessible, very nice rooms, quiet, nice amenities.
May 9, 2014
Rated 5 out of 5 by Alioe Great location but room was noises close to bar..
Great place ...room too noises as was too close to bar and lobby
May 9, 2014
Rated 4 out of 5 by Internetless Miscommunication
When I checked in, I was told that because of my Starwood Preferred membership, wireless internet would be complimentary, yet it showed up on my bill. I have tried to reach the hotel to inquire about this, but all my email is returned as undeliverable.
May 4, 2014
Rated 4 out of 5 by Linda342 this hotel has a great staff
The Hotel itself was a very comfortable place to stay, but I have to say I really admire the staff for the time frame I was there. Megan at the front desk was wonderful and polite and went out of her way to help at check-in and departure. Not to say that everyone else was bad she just stuck out to me. Darius (kitchen or in house staff) and Wendy (store) was enormous help to me when I was there. I had a problem and they were more then happy to help me solve it. Keep up the good work.
April 11, 2014
Rated 5 out of 5 by Carlos2222222 Tranquil Oasis amidst chaos of DTW
This is a brilliant idea...a hotel tucked in corner of Delta terminal.
You enter the hotel in corner side of Delta terminal. Then you take
escalator down to lobby area. When you descend down escalator you are
overwhelmed by the ambience imbued with an overwhelming feeling of zen
and tranquility. Bamboo everywhere it is as if you are somewhere far
Check in was a breeze and we got high floor room near the elevator.
The front desk person asked if we wanted to get inner view (of lobby
area and hotel itself) or outer view (outside view). I was adamant to
get inner view to continue the idyllic dream that we werent at DTW
The room is what you would come to expect from Westin with heavenly
beds and Minimalist feel. We went to hotel bar Dema and sat at bar the
manager and bartender were super friendly and opinionated. We loved
it. We had a couple of glasses of wine and a pasta dish (spinach with
sundried tomatoes pasta dish...it was okay ...would have been better
with more spinach.sundried tomatoes to go with pasta once we ate the
toppings it was all pasta and not too tasty.)
In any case
in airport! and you have your own security/TSA entrance...that alone
is worth the price of admission
Service was exemplary!
Pool and whirlpool were quiet and no one was there!
Heavenly beds and what you come to expect from Westin brand
Bamboo feel/resort feel in lobby
Internet was $9.95 a night but was free in lobby
The food we had was expensive and not too tasty!
We are moving to Detroit area and definitely will stay here every time
we fly out of DTW as the fact you are in terminal and have security
gate makes your travel stress free and makes you feel like VIP
May 10, 2014
Rated 5 out of 5 by DRrr Front desk staff
The front desk staff was very helpful. I had missed my flight and needed a room. She was able to find one for me at the government rate. The taxpayers and I really appreciated it.
May 2, 2014
Rated 5 out of 5 by MichiganFan Oasis of Peace, in an Airport!
After a very long and harried day your hotel was an oasis of peace and tranquility. It is the best airport hotel I have stayed at in the US. The room was very comfortable, and as a bonus we loved the view of the parked planes out the window. We woke up recovered from the day before, met our son who lives in ann arbor for breakfast, the lobby is so peaceful. I swear the rest of our trip was not too bad despite bad weather and lost luggage because we were pampered the night before.
March 27, 2014
Rated 4 out of 5 by Stan0214 An Excellent Facilty and Location
The Westin Metro Airport facility met our get-away needs, though not our return needs. We booked the park and fly package and were totally satisfied until we returned.
First, our text message to retrieve our car from valet parking was not received before we arrived at the valet stand and presented our check--not a big deal, but neither was it as promised. I recommend phone calls rather than texts so the customer gets feedback that their request has been received. We received a text after we picked up our car that stated "Dear Valued Guest, We are unable to confirm your request at this time."
Second, we were promised that our electric car would be fully charged for our drive home; we received it uncharged. I recommend that hotel employees promise only what they will deliver.
March 5, 2014
Rated 2 out of 5 by ms138 Dissapointed
Had my bag at concierge station twice: on early arrival and on departure date. The first day I tried to retreive something from bag during a break and left without because there was no atendant. Upon departure atendant was out of area (more than 11 minutes) and that delayed me enough to miss an earlier flight. Additionally the connectivity for Cell and wireless devices is really poor. All in our party expressed dismay. This is my second stay (hosting company chooses site) and I had the same difficulty the first time. Could not make a call from my bedroom. People watched while doing so because I was not alone in that difficulty. Last trip I had to stand in a particular corner close to window ot get marginal signal. They need repeaters.
April 12, 2013
Rated 5 out of 5 by 3crazykids Excellent first night of vacation!
We stayed at this hotel the first night of our vacation to make it easier on our 7am flight. We were able to utilize our suite night awards and so were completely blown away by the room when we arrived. It was a gorgeous room and the hotel had left us a surprise of drinks, champagne and a fruit tray which my kids adored in honor of our anniversary. We were so touched by the gesture. What a heavenly evening watching the planes and getting a good very quiet night sleep prior to our early flight in the other terminal the next morning. Thank you!
August 29, 2013
Rated 4 out of 5 by H2ODave TSA
Everything about the Westin staff at DWT was very good. TSA supporting your private gate however hem seem very unorganized. When I departed at noon on 3/1 there were only 8 people in front of me and it took took 6 gate agents more than 10 minutes to process them! One example of their lack of customer satisfaction. Also, only pilots and crews are allowed through until 7:30AM, passengers have to go to the main airport entrance. Why not let precheck passengers through?
March 2, 2014
Rated 2 out of 5 by DebbieDowner22 Hate to be a Debby Downer But...
hubs and I went here for a romantic getaway for our 28th anniversary. He has a brain injury and I thought it would be great for him to see the planes. The picture showed a big window with planes. When we checked in I asked the lady for a room where we could see the planes. She changed the room that they had on file for us and we got up to the room to find our big picture window faced an office building with a lovely view of offices. I was very upset but didn't want to ruin our stay. It was very quiet. The room was very nice. Room service was expensive and standard fare. Don't mind paying a high price if the food is good but in this case it wasn't. Breakfast was better. Room service staff was nice. Despite getting a late check out, housekeeping banged on the door and asked if we were on a late checkout. Instead of waking us up I wonder why she couldn't have called downstairs. She knocked again at 2. Not happy at all about that. Bottom line is we were sadly disappointed.
March 24, 2014
Rated 5 out of 5 by Sarah72 Fabulous Airport Hotel
We love staying at the Westin before flying out of the Detroit airport. The convenience is unmatched, the facilities are lovely, the beds are comfortable, the food is very good, and the staff are kind and accommodating. We arrived and departed in very cold weather, with heavy snowfalls during our trip, and the option of valet parking saved us from shovelling out our car in the frigid temperatures. We will stay there every time we fly out of the Detroit airport.
February 12, 2014
Rated 3 out of 5 by K58f Disappointing
Thought it would be a special treat to be right in the terminal leaving cold weather to go south.... Restaurant service poor for the money, paid top dollar for room when friends got same for much lower. Happy to have car valet service but , No free wi fi? Really for $300 for one night?
March 14, 2014
Rated 5 out of 5 by AxlRose Great airport hotel
Repeat customer and just love this place. Rooms and hotel gorgeous and always impeccable and friendly. Only thing I would ask is better lines at desk for check in. SPG sign up but not staffed enough. Merges into one line.
March 21, 2014
Rated 2 out of 5 by Patrick1245 Long lines and club floor did not open on time
Upon checking in I had to wait 25 minutes before making it to the counter. Extremely under staffed. The next morning club floor lounge was to open at 6:30 am I waited until 6:45 am and know one had still arrived. I finally left.
March 20, 2014
Rated 4 out of 5 by DTWconcoursePASS The Night Before Flying
If you're planning on staying the night before flying, think again about visiting the concourse on the eve of your travel.
While strolling the concourse on the eve before travel is a rare luxury (only 2 other airports currently offer the option), it hasn’t been fully streamlined in terms of the traveler’s experience.
A genuinely polite and efficient Detroit Police Department Officer checks and confirms guests to assign Concourse Travel Passes, but this is a single person and everything is hand written in duplicate creating over an hour long wait around 7 PM and concourse shops close at 10PM. That was the easier part. Passing through TSA security includes an increased level of screening, which I understand in our Post 9/11 society, but the process involves every person receiving a 1:1 “pat down” and “wipe down” for chemical signature analysis at a time of the evening when TSA Staffing is less than maximum.
Overall, cruising the concourse for a glass of wine or snack is not worth the time and inconvenience of getting there. It is a nice idea, but needs more work to improve the experience.
March 19, 2014
Rated 4 out of 5 by Jeffrey66 Cooler rooms?
I have stayed at this hotel several times in the past few months and the only compliant I have is that the rooms don't cool down. If you're like me and like to sleep with it cool, you will not get a good nights rest here. I have asked for a fan each time and most of the time they don't have an extra. I'm still not sure why their AC system does not work well. It's very frutstrating because this hotel is very convenient and the staff is great.
November 18, 2013
Rated 5 out of 5 by GoGranny Start your trip on a stress free note.
The Westin provides a convenient, upscale, relaxing atmosphere. The proximity to the airport and security check-in is second only to the service and restaurant.
March 13, 2014
Rated 4 out of 5 by BeijingDave A Welcome Respite Between Beijing and Burlington
It was great staying with you for a night, breaking up my trip from Beijing, China, to Burlington, VT, on Delta. While I found all of the staff to be professional and accommodating, I must reserve special praise for Darius, who, when I checked out, accompanied me to the Delta counter, and did not abandon me until my boarding pass was issued and and my luggage was checked in. His terrific customer service should not go unmentioned.
June 23, 2013
Rated 5 out of 5 by Terry747 A great dining room
Had a superb dinner with lots of variety on the menu and the service was absolutely top notch.
March 11, 2014
Rated 5 out of 5 by josh12345 best airport hotel ever.
This is a amazing airport hotel. I travel 30 weeks a year and can say without a doubt this hotel is among my favorites. Great location, beds, and staff. I have never stayed at a airport hotel that was this quiet. Amazing atmosphere, the dim light and water feature in lobby makes it a relaxing place after a long day of travel. I will stay here at my next available opportunity without question.
November 25, 2013
Rated 5 out of 5 by ms138 wow
Previous vocation included Platinum travel at high end Hotels that pushed my expectation of accommodations up. This Westin meets exceeds those high expectations. I did not visit this Hotel (or area) until 2 years ago: Have now several times since. This hotel scores high based on really outstanding freshness and very warm staff. Genuine effort to insure my stay is pleasant. Consistent performer.
September 19, 2013
Rated 5 out of 5 by touchdownjj Convenient Located At The Airport
the best part about this hotel, is having its own airport security check point right by the Lobby. No waiting at all, very convenient.
March 3, 2014
Rated 5 out of 5 by Chuck70 Excellent hotel
Facilities and staff are excellent. A great place to stay if your flying in or out of Detroit.
March 6, 2014
Rated 5 out of 5 by TrvlGuyDelta Comfortable, Convenience and Style
This is one of the best hotels around Metro Airport, and it is connected! All you need to do is park, sleep, and walk to your flight. It is easy, and very comfortable. The staff goes above and beyond to ensure your stay is the best it can be. I will be back again.
February 3, 2014
Rated 5 out of 5 by Onefredfred Awesome Hotel
Great place to stay before catching a plane. The Shuttle to the other terminal was prefect!
February 24, 2014
Rated 5 out of 5 by Nik11 LOVE!
Such a great hotel and concept. Stay here when need to be close to airport and it doesn't disappoint. Staff is fantastic. Food is good. I wish they had more toiletries available- or a store because you can't "shop anywhere but its still great because so convenient. More airport hotels should be like this.
December 13, 2013
Rated 5 out of 5 by jah45 So comfy!
Leaving on an early flight is always made easier by staying at the Westin. It's a great hotel and provides a comfortable night's sleep before a miserable airline journey. If only the airlines took care of their customer's comfort as well as this hotel, all would be right with travel.
December 29, 2013