Rated 5 out of 5 Nicest service!!!
Right when we walked in you knew where to go and who to talk to. Everyone is waiting just for you as if it seems. Check in was simple, painless and the concierge was listening in just to finish setting up our in room massages. After the show, my boyfriend wanted to surprise me with wine and dessert which they had waiting when we got back. The wine was delicious and the desert was one of a kind! They actually forgot to bill us for it so they ended up comping it. What made the compensation so nice was that is was COMPLETELY painless. I have had top star beach front resorts fight me for a couple bucks. I absolutely loved the place. The only thing was the hotel room, which was roomy and nice but looked like the average hotel room. Just do your research looking for the right room here.
January 14, 2013
Rated 3 out of 5 by Catty Good location, below average parking garage
The hotel is conveniently located right next to the Convention center and within walkable distance of downtown. Room was decent and clean.
One thing I found it odd is the parking garage. There were signs that you could take the stairs or elevator up to the lobby. Since we parked right next to the stairs we decided to take a walk up - bad idea! Not only the signs were not clear, the door for the floor that suppose to get you to the lobby was locked. So walking up 4 stories got us to nowhere.
September 22, 2013
Rated 1 out of 5 by FrankNape This hotel kept me waiting for a room until 7:16PM at night
After getting up in the morning in Chicago at 3:15AM to catch a 6:00AM flight to Boston for the BioMed Boston Show, and after installing my booth at the Show, when I tried to check in at 5:30PMish, I was told my room would not be ready for an hour and that they would call me when ready, even though check-in was at 3:00PM. So, things happen I know. So I went to the Starbucks near your Lobby for an hour to have coffee to keep me up. After an hour, I went back to the front desk and was told it would be another hour. 7:30PM to check in?!?!?! Outrageous! At 7:16PM I was called and told my room was ready after 1 hour 45 minutes of waiting. I spend over 100 nights a year in hotel rooms - and this has NEVER happened to me. I would expect one night to be refunded to me on my credit card - or I will tell our Trade Show Coordinator to never use a WESTIN again.
March 29, 2014
Rated 5 out of 5 by TioTim No better service in Boston than at the Westin!
I have been staying at the Westin Waterfront on Summer St since the property opened. It is the best hotel in the city, bar none. The service that the staff delivers is second to none. I regularly stay in hotels in NY, Chicago, Miami and the Westin Boston is tops. The key is the people from Hilaire, James, Bill and Otto at the door to greet you to Tope and the Staff at checkin. The rooms are always clean, always ready, they always deliver!
November 21, 2013
Rated 4 out of 5 by Cylori Conference Trip - Great Location
Attended a conference here in July and enjoyed the location very much - close to great restaurants. Would recommend the hotel do a renovation of their rooms, however. We stayed on the Preferred Starwood Member Floor and it was nothing to write home about. Room furnishing needed to be replaced (e.g. ripped desk chair) and the bathroom needed an update as well. If the hotel addresses the need for room refurbishing, you could have a great hotel.
August 14, 2014
Rated 5 out of 5 by CA31 Pleasant hotel
The room confort is good with large room and very staff responsiveness. The hall is pleasant with restaurants. It is located at 30 minutes by foot from the center of Boston.
May 26, 2014
Rated 5 out of 5 by danpfunk Great facility in a great location
Great hotel with plenty of restaurant and bar options, great gym, nice location in South Boston
August 22, 2014
Rated 3 out of 5 by Visitor0000 Reservations Challenges
Although the staff was friendly and accommodating, the check-in and billing process for our group of 5 was challenging. Each day of our stay we were faced with the front desk staff telling us we were not registered in the hotel and the person making the original reservations continued to receive emails and information that had to be parsed out to each of individually. After each of us clarifying each day at the front desk, even upon check out each room bill had to be changed to indicate individual names and necessary information. The system does not easily accommodate and track multiple parties within a large group with separate billings.
June 5, 2014
Rated 5 out of 5 by Gene Great Hotel
I go to Boston several times a year and have avoided this Westin Hotel because I 'THOUGHT' it was too far away from everything. 'NOT TRUE'. It is an excellent location and much quieter than around Copley Area !! I had a great view of the River, Airport & Cruise Line Terminal. It was fun watching the planes land and Cruise Ships come and go from the Terminal. O'Connors Pub in the Hotel is great fun. Although there are no restaurants 'just-next-door" - - there is a 'NEW' Restaurant row of well established Boston Restaurants about 3-blocks away that have been recently built. Best of all is that the 'Boston Trolley' makes a stop at the hotel about every 20-minutes. A great way of getting around Boston and seeing everything. If space is available and a good rate - - - I will stay here again next time I travel to Boston. Plus it is minutes way from the Airport through the 'Big-
October 13, 2013
Rated 3 out of 5 by CSF84 Dichotomy
This hotel displays a HUGE dichotomy between what appears in the common areas connected to the Boston Convention Center, and the rooms upstairs.
Downstairs, this looks like a very high end hotel, beautifully decorated and appointed with exceedingly helpful staff. It is sad that I couldn't spend the entire time in the lobby.
As for the room? Not nearly the standard I would expect from Westin, which I consider a higher end hotel. The rooms were generally clean, but dull - similar to what you would expect from a lower end brand. Several days we noticed that the bed sheets had holes in them, water pressure from the sink was merely a dribble and the TV was clearly very cheap judging by the sound and picture quality. Further, the housekeeping carts would be stored in the hallway overnight, and room service dishware would be left for extensive periods in the corridor.
Having stayed at the W in Atlanta last week, I would much prefer that brand in the SPG lineup and would be hesitant to spend a premium to stay in a Westin in the future. Although the room was quiet (due to the higher floor) and close to the Convention Center, I can imagine there is much better to be found for the dollar spent.
May 30, 2014
Rated 1 out of 5 by DETi Worst Westin
This was by far the worst Westin I've ever stayed at. Front desk staff, concierge staff, business center staff and restaurant staff ALL act like they could care less about service. I have never experienced such rude staff in all areas of the hotel with the exception of housekeeping. Housekeeping staff were very friendly. The rest of the staff in the hotel should take lessons from housekeeping.
July 29, 2012
Rated 3 out of 5 by NicMc Disappointed in Boston
Unfortunately this was this was a unexpected Starwood stay. My room was not to the usual Starwood standard with hard to find outlets, bad lighting in bathroom, no mounted make up mirror, parking garage dark and scary, and no Concierge lounge!? For the high cost to stay in that region of Boston it was very disappointing
April 3, 2014
Rated 4 out of 5 by FrequentTravel101 All good except parking fee
I was pleasantly surprised by the vastness of this property, appeal and restaurant choices. The room was good as well. I am just stunned by the amount of my parking bill- $90 for 2 days? Seriously? I find this to be extremely overpriced and am not sure I would stay there again if I am driving. I also think internet service should be comped at Gold level, if not entirely.
January 22, 2013
Rated 1 out of 5 by houstonspgplat reluctant hotel
Right from check-in, I knew there was going to be a problem. The hotel could not understand SPG status (despite my confirmation letter clearly reflecting my Platinum status). Room upgrade -- we cannot do that (spg.com shows availability). Late checkout -- we cannot do that (have to check with manager). 500 points -- wasn't asked, not sure if I will get them.
Room was good, standard amenities and quality. They did not use the heavenly bed, which was a bit of a negative for me (I was trying to buy one). Bathroom was good, I liked the ultra-bright light-up mirror.
The hotel itself, has a lot of options for f&b -- a couple of bars, a comedy stop & a starbucks. easy access to waterfront and airport.
This place has so much potential, but it is so reluctant to give out any recognition to SPG guests. I have had the best hotel experiences at multiple different Westin's and this was one I will avoid if I am in the area the next time.
August 15, 2014
Rated 4 out of 5 by LESC Perfect location
Weston Boston Waterfront is out of the city center, but close to Fanuel Hall and great waterfront restaurants. The water taxi took us from Long Wharf to Charleston Navy Yard to see USS Constitution. The rooms were cool and comfy, great supplies in the bathroom. Bottled water brought to the rooms. Extra for self parking, but you can come and go with your room key at no additional charge. Wish there was free wifi in the rooms, then the stay would have been perfect all around.
August 9, 2014
Rated 4 out of 5 by Lou1338 Mostly great
With the exception of not getting service at Sauciety restaurant (waiter walked by me waiting on tables on either side of me never once speaking to me or acknowledging me for 20 min when I finally got up and left) and hotel computer systems down and unable to give a receipt so I agreed for them to send via email which still isnt here - rest of stay was great.
December 7, 2013
Rated 1 out of 5 by irrated37 very late check-in
I asked for an early check-in. Not only did I not get an early check-in, I couldn't get to my room until after 4pm. I had a business meeting to discuss an $8 million project at 3pm. I had to attend that meeting in a tee shirt. I tried to tell the staff about my needs, but they were totally unresponsive. I will avoid staying at a Westin in the future.
November 11, 2013
Rated 5 out of 5 by MommmyKim Phenomenol family Experience!
From the minute we walked thru the doors I was absolutely blown away by our Starwood Experience!!! I was a bit leary about staying at this location with my children as I assumed the location within the city catered mostly to business individuals. However, upon checking in we were all greeted warmly by the staff and I immediately lost all preconceived notions that this was a business hotel!!! The front desk staff was incredibly helpful, kind, and more than willing to make any necessary accomodations they could for a family with small children. We went to our beautiful and very clean room and left our belongings there to venture out on a sightseeing tour. As we returned back there were two beautiful beds made for my girls with their own Westin robes in their sizes to be worn during their stay, as well as backpacks and trinkets for the true Westin kids club experience!!! For a city hotel this was the most quiet hotel I have ever stayed in!!!! As a starwood member having had the experiences I have had I wouldn't even consider staying with a different hotel group.
April 26, 2014
Rated 5 out of 5 by Droboys Red Sox and Westin
The family and I enjoyed our stay at the Westin while we also enjoyed the Red Sox game. Loved the downtown location where we also took in the Aquarium, the new Public Garden and Quincy Market.
August 18, 2014
Rated 5 out of 5 by Hospo12 Another great stay!
All was excellent, as ever. One suggestion: two of the restaurants/bars in the hotel do NOT count toward earning spg points. This fact should be brought to the guest's attention or make these locations eligible. My only disappointment, as I charge everything to my room for spg points. Sinica, our CSM, was amazing as ever!
December 9, 2012
Rated 5 out of 5 by BostonFinisher2012 Boston Marathon MUST!
I stayed here for the 2012 Boston Marathon and it was absolutely fantastic. The room was clean and comfortable and the bedding and showers were heavenly! It was a great location being close to the expo and restaurants. Plus the Old Town Trolley bus, and runner courtesy bus to the school buses were a huge plus!
April 20, 2012
Rated 1 out of 5 by MTGreen Green means Money
We stayed at the Westin for three nights and chose the 'Green' option. In our rural state going 'green' in a hotel means that we do not want or need changed towels or bedding . Taking the 'Green' option at our local hotels makes us feel good about the hotel and about the 'green' movement in general (e.g., its easy to do and makes sense). At the Westin Waterfront, going 'Green', apparently, has as much to do with making money as it does with earth friendly practices-- because it meant absolutely NO house cleaning for three days. Personally, I vacuum/sweep high traffic areas in my own home at least daily. I rarely go three days, and certainly don't expect to live in such conditions in a high priced hotel. By the third day, we were checking out from a room where the garbage cans were full, we didn't have coffee or shampoo, we'd made our own beds each day, and the carpets and bathroom floors were dirty. We were able to ask the hotel for coffee-- but they made us feel like we weren't really being 'green'. Yuck.
November 6, 2013
Rated 2 out of 5 by marlyn13 disappointed
Room was not ready until 75minutes past check in time. Waited in lobby & was never called to say room was ready til I went back to desk. Was told manager would call when i asked to speak with him/her--never did.
Went to make coffee in the a.m.--Coffee cups were dirty , used.
February 5, 2013
Rated 5 out of 5 by Dragonboats Pool opens until midnight
* Clean hotel
* This is the first hotel I've been to that gave me points (or $5 at Starbucks) for not requesting room cleaning service every night.
* Pool opens until mid-night, which is rare.
* Really close to the airport. $20 cab ride (*$17+ $3 tip).
* Starbucks in the hotel.
* Wireless internet connections was better than any other hotel I've been to. Maybe it was due to my new Windows Phone.
* Not a lot of gym equipment if you like free weights. Lots of cardio machine though.
* Not near tourist attractions, so this is a business-focused hotel.
* The door couldn't close properly, which is a MAJOR security problem. I would have never noticed if a security person didn't walk by my room. I saw a guy replacing batteries in the hallway, which I assume was to fix all the doors in the aisle. I had toggle the lock each time I closed the door to ensure the door clicked closed.
* Not much else. If I had to be picky, I would say their shampoo was below average. But I'm digging pretty far to find a con.
December 6, 2011
Rated 5 out of 5 by redsox13 great property
this hotel has such a calm feel once you enter , great customer service and if you are a clam chowder fan the best in the city.the GM of this hotel Michael Jorgensen is outgoing , highly visible and always available to the guest . he runs a great hotel ...
December 13, 2013
Rated 3 out of 5 by Sam171 Iron broken in the room
Checked in the hotel at 11 pm, wanted to iron my shirt for 8 am morning meeting. Found out that iron is not working.
Called the guest services, it took 20 mins to bring them to my room. Not a good service, I wouldn't recommend it .
January 20, 2014
Rated 5 out of 5 by dwems Always Consistent
I have stayed at this Westin many times and I am in love with the consistency of service. My needs are almost always met (except this time I could not get a late check out) and the staff is always courteous and efficient. Kudos to great management.
January 22, 2013
Rated 5 out of 5 by Kristinann08 Great staff!
Calvin (who managed the check-in area) was absolutely wonderful along with the rest of the staff! Couldn't have been happier with them. Loved the beds, shower, and Starbucks coffee in the room and a full service version in the hotel. Well done!
June 17, 2013
Rated 1 out of 5 by rdsx0407 Treated like dirt
I made a reservation for a busy weekend in Boston, using Starpoints. I was told that there were no "regular" rooms available but there was an upgraded room which would cost additional points. I took the bait. When I arrived, the room turned out to be a normal king bed room on the top floor with a lovely view of the roof of the convention center next door. When I complained at the front desk, the "manager" asked me what I wanted, and I told him that he could either provide a true upgrade for the additional points I was forced to use or provide a refund of the additional points since I got a regular room. Just because I'm three floors higher is no reason to jack up the point value. It's a view of South Boston and a roof next door after all. That manager told me there was nothing he could do. I left EXTREMELY DISSATISFIED with this poor service, particularly to a gold level member. From now on I will stay at any other hotel but this one. This hotel is less convenient to EVERYTHING in Boston, and has the nerve to treat its member guests like this?
October 22, 2013
Rated 1 out of 5 by Sarah30 Very frustrating
I am a Gold member and usually have great experiences at Westins. First upon check-in there was a long line and they were taking other people in the starwood preferred line. They then pulled us out of line for priority check-in yet we had to wait even longer for someone to come help us and check us in. Then when we called about refrigeration they were quite rude. Finally, I asked to have breakfast delivered to my friends room and they charged me but didn't tell my friend the room service was from me so they turned the food away. Nice physical location but clearly short staffed and lacking anyone who understands customer service. Very disappointing I wasted my points on them.
September 30, 2013