Rated 3 out of 5 by Frederico Disappointed
There was a one hour delay checking in which was a problem because we were on a tight schedule. Then, we got a room facing the parking lot and arrival area. Not quite the "scenic" view stated on our reservation. Motorcycles were allowed to park just outside our room so we got plenty of motor noise throughout the night and early morning.
August 6, 2012
Rated 4 out of 5 by Fitch415 Nice Summer Getaway
We’ve only stayed here during the summer, when it is probably quite a different crowd and atmosphere from the ski crowd. But we’ve always enjoyed our stays and love the comfortable luxury of the hotel after a day of hiking and exploring. The restaurant is particularly good and the menu never disappoints, and you’re steps away from the village for more basic options. Tip: make sure you get a 1-bedroom if you want a balcony; the studios apparently do not have that feature.
July 10, 2014
Rated 5 out of 5 by GeorgeABQ The location, facility and service were excellant!
The hotel is beautifully decorated.
The Staff was always very helpful and went out of their way to provide what ever we asked!
The room was comfortable, exceptionally clean, and everything was perfect.
The hotel's location is perfectly situated in Mammoth.
The shuttle service was efficient, and always available when we needed it.
The pool area is large, service was excellent, and fun.
July 13, 2014
Rated 2 out of 5 by Apiarylife Service was really bad
The service was terrible. I highlighted list of issues we had in short period of time to manager (late check-in, bags delivered to room two hours late, heat in room was broken, etc). The manager's response was only to be defensive.
December 28, 2012
Rated 2 out of 5 by mammothdgb Underwhelming
From the moment we tried to check in, this experience wasn't great. We requested an early check in. I know this is not guaranteed, but not only did we not get an early check in, but we were told that the room would be at least an hour late, and that we would be called when it was ready. We were never called and had to contact the hotel 1.5 hours after the scheduled check in time. As a concession, we were given 2 free breakfast passes, even though there were 4 of us. We decided to decline housekeeping services following the first day after returning to our room shortly before 5pm and finding that they had just started cleaning. Who starts cleaning a room at almost 5pm? Finally, we ordered room service for dinner one night and found that not only were they not accomodating to certian dietary restrictions, but that they could not deviate AT ALL from the room service menu in the room, even though we were informed that it was all coming from the kitchen in the restaurant below. This is not what was expected from a high end resort hotel. It did not at all live up to the Westin Standards.
July 8, 2013
Rated 5 out of 5 by Lineman1 SCE Stay at Westin.
I Truly appreciate the hospitality of the westin staff, we had a great stay and were treated great by all . Andrew Contreras SCE Supervisor
July 14, 2014
Rated 3 out of 5 by John78 Great hotel rude front desk staff
Great hotel rude front desk staff
June 23, 2012
Rated 5 out of 5 by Desertrat913 Great Service
My family stayed here last week and had a great experience. Excellent service, location and facility.
July 14, 2014
Rated 5 out of 5 by LarryMills Best full service hotel in Mammoth
The staff is very friendly and the service was great!
July 14, 2014
Rated 4 out of 5 by AFroimo Great location, nice rooms, staff overwhelmed in busy season
Great location, right across the street from the Gondola that takes you to the Canyon Lodge. The rooms are large, with fully furnished kitchenettes, very convenient, especially since the hotel restaurant is sub-par.
Now, don't expect much for your Platinum status... They don't have a Club Lounge, so you can choose as a platinum ammenity to have complimentary breakfast at their hotel. The comp breakfast is tiny: coffee, toast, few slices of fruit. They'll upcharge for anything beyond that.
The check-in process was a nightmare:
We came in @ 2:30 and were told Check-in was not until 3 (no surprises there) but they wouldn't unload our car! They said the limited storage space is reserved for guests flying in to Mammoth. If you drive in, you keep things in your car until the room is ready. They wouldn't park our car either since we didn't have a room number yet!
So, we had no option than turning around and running some errands (with a full car). Came back at 4:00, and the room was still not ready, and heard a phrase for the bronze: check-in "starts" at 3 PM, but it is not guaranteed!
Oh, and on the day of check-out we were cheerfully reminded that if we stayed a minuted after 12, we would be charge full rate for it! (since they care so much about having the rooms ready for their guests checking-in!)
In summary: nice rooms, great location, but get ready to be treated like a nuisance.
December 30, 2012
Rated 4 out of 5 by Virginian Old favorite
With family in Mammoth, have stayed at the Westin Monache several times. Easily the best choice in Mammoth.
July 13, 2014
Rated 5 out of 5 by lwinner wonderful time here
Having our chocolate lab with us made our vacation even more special. The hotel provides a dog bed and bowls upon arrival.
The staff, and I mean everyone, was accommodating and kind. We had a private shuttle to a restaurant with prompt pick up when we were finished. I called to have the room freshened and someone from housekeeping was there to see what was needed, immediately after I phoned,
Probably the best surprise was the restaurant downstairs. We had high quality sushi at a very reasonable price. The service was, once again, attentive without being overbearing. Wonderful.
If you bring children, the Village next door has activities sitting out for them on the plaza. Many restaurants have outdoor seating
February 21, 2014
Rated 5 out of 5 by GemofDesert AMAZING! LOVE IT!
We are in Mammoth once a month. We love staying at the Westin. Happy hour at the WhiteBark is great and definitely a treat! The beds are comfortable and the kitchenettes are very nice to have. Convenient. The gym, pool and other amenties are very clean and provide a comfortable experience.
December 8, 2011
Rated 4 out of 5 by mammoth22 Return Visit
Every time I stay at this hotel the cleanliness of the shower is a problem. I believe that housekeeping needs improved oversight. Additionally, I was on the AAA Bed and Breakfast Plan - but found out that you can only order the same menu item every day to get the included breakfast. If you order anything other than the "American Breakfast", you only get a $5.00 credit. When I questioned the charge for ordering an omelet, (the same price as the American Breakfast) I was informed that it was because their food service is planned in advance. This is unacceptable and actually rather idiotic to expect people to eat the same thing every morning. I do want to say that the dinner menu is much improved over previous visits. Thank you, Chef!
November 28, 2012
Rated 5 out of 5 by Giorgio1346 Great Outdoor Fun with Your Dogs
This hotel is one of the most :Dog Friendly" in the Starwood chain.
Dogs are welcome and the dog owners all
appreciate the hotels attitude.
A feeling of happiness, joy and over all
well being is felt in the hotel as people who love dogs and the love they povide
are nice people to be around and the Westin Mammoth accomplishes this
The whole Village of Mammoth continues this dog friendly attitude as well.
Thanks for providing us with a great hotel that we have been coming to sevral times a year for the past six years with our Golden Retriever.
June 23, 2014
Rated 3 out of 5 by Xin222 Dismissive front desk
Typed on cellphone. Sorry for typos.
+ nice and clean room.
+ very fun bar in a ski town
- asked for Westin workout delivered before arrival. And the front desk took a note but did not care to do so.
- once checked in, had to phone to get the Westin workout. And delivered in the wrong size.
- no spg member recognition what so ever.
- very disappointing experience at the front desk during the checkin process. No beverage was offered. Had to ask for spg welcome gift.
June 29, 2014
Rated 4 out of 5 by ivangj Family Trip
Great trip. Very attentive staff. Rooms are clean. Kids felt very cozy. Room seemed dark but that's because we arrived in the afternoon and we got the sun in the morning. Lovely. We had problems with our room keys malfunctioning and the staff was on it without prompting. Someone approached my wife, apologized for the inconvenience and had someone come and check the door. It was probably us leaving the keys near our phones!
June 30, 2014
Rated 5 out of 5 by retired2012 Westin Monache, MAmmoth Lakes, Ca
The hotel is beautiful and in a great location. The room was well equipped except the lighting, especially in the bathroom, was poor. It was hard to put on makeup when you can't see yourself in the mirror. The restaurant was exceptional and the staff very friendly and helpful. The only exception was when you needed items for the bathroom then they were a little slow. We had a great view from our balcony and a very enjoyable stay.
June 30, 2014
Rated 4 out of 5 by Complete1 The hotel was comfortable
The staff were professional, the room and hotel were clean, good proximity to restaurants and sight seeing locations
July 5, 2014
Rated 5 out of 5 by Tasha1162 Hikers with our dog
The best, all around.
We had a room situation - the heater was not functioning properly - next thing we knew we were upgraded to a larger room.
All the staff were beyond pleasant , and were super friendly to us (including my husband)!! We loved our short visit.
July 1, 2014
Rated 3 out of 5 by GH13 Westin Mammoth Lakes, CA
I love this hotel because of the location in Mammoth, but the beds are the worst I have ever slept in at a Starwood Hotel. I sleep on the floor when I go here- the mattresses are so soft two people cannot share a bed. The fold out couch is worse. Also, there is no option for two queen beds at this property, it's King only, unless you get a two-bedroom which is expensive, and not how a couple would like to share a weekend. It's a shame because everything else about the hotel is great.
July 22, 2013
Rated 5 out of 5 by rsp23 Sierra Getaway
If yu are planning to visit Mammoth lakes in the Sierra for skiing or summer fun, I recommend the Westin Monache Resort for your stay. It is a modern facility with excellent proximity to the gondola and town center. You can expect typical Westin attention to detail to make your stay a memorable one.
June 30, 2014
Rated 5 out of 5 by Narine40 Great hotel!
We have been staying at the Westin Monache for a few years now. The experience has been great every time. We look forward to coming every year.
July 2, 2014
Rated 4 out of 5 by ih8msft Great place to stay with helpful staff but...
Not happy about inflexibility of not accommodating reservations changes more than 2 days prior (requested to check out one day early). Understanding cancellation policy for holiday season, as a long-time SPG Gold member, one would expect a higher level of customer service especially when a family member is ill.
Seems Starwood places higher value in occupancy rather than customer satisfaction.
Starwood needs to take a lesson from the airline industry of all places where decisions are made based on customer need.
January 2, 2012
Rated 3 out of 5 by 1327 Check in-out stuff
This hotel location is convenient, it good & clean. problem is with stuff in front desk..
I arrived as gold member of SPG. with two night reservation plus one additional night as option. reservation was for a suite.
we have been assigned in to a very tiny studio
My request for having a suite, remain with very unpleasant attitude " you have to be up grade for suite and it cost more)!!!
At the end we decided not to argue & use our last day of stay, in another facility we found very convenient.
Saturday June 28 I called front desk to let them know, we will leave on Sunday.
Sunday at 7.00 I am doing check out, from desk representative: Barb..."you need to cancel your reservation 24 H ahead"
answer: I called yesterday, Barb: there is no note that you called, she has to do her job right.
sorry I did my side, 7:20 still she is looking by going from one computer to the next.
No, there is no note, sorry.
Do you know, why we leave? because of your attitude!!! is 30 min I am waiting for check-out.
Barb... sorry I do my job,
I am sorry too, Shall I leave or you are going to finish the check out.
7:40 I got my bill !!!!!!
June 30, 2014
Rated 5 out of 5 by Tamtam14 Excellence
The Westin Monache Resort, Mammoth is the only hotel for me when visit Mammoth. From the moment I walk in the door the only way to describe my experience is excellence. The service is beyond comparison. The hotel itself has a very warm and comfortable feel to it including the rooms. I always entertain at the hotel restaurant and bar. They have an excellent menu and quality staff and bartenders that always enhance my dining experience. There is so much more that I could say but again, I will sum it up in one word. EXCELLENCE
June 13, 2014
Rated 4 out of 5 by Pokeyman Nice rooms but not well kept.
We loved the location. Room was not available until 5PM. Room was very spacious and we were upgraded to the 2 bedroom suite which is nice. Bathroom was not well cleaned. Toilet seat still had urine spots! The bedrooms both had balconies which is nice. Problem is they are not well weatherproof so it was freezing at night even with the heaters on. I ended up catching a cold as a result.
January 1, 2013
Rated 5 out of 5 by Ron6464 Great Location
A great location and beautiful hotel with underground parking that has spaces big enough to accommodate cars and trucks without banging doors. The rooms are very nice and quiet. Everyone was very friendly and professional and treated us including our dog like we owned the place. It is so great to find a great property that will allow pets A wonder stay and we certainly will be back.
October 19, 2012
Rated 4 out of 5 by Robert12345 Note on driving directions
I just wanted to give you a note regarding your online driving directions - You state to proceed west on CA-203. Please add that when CA-203 turns right in town - GO STRAIGHT.
(Otherwise you will never find Canyon Drive and not find the hotel.)
June 26, 2014
Rated 3 out of 5 by Samland Almost but not Quite
When you book a room at a Westin you expect to find a extra comfy bed, great pillows, a shower experience and a well maintained facility. The bed was comfortable. The pillows were rubbery, the shower head was so bad my wife refused to use it, and the number of burnt out light bulbs was surprising. The front desk staff was the biggest turn off.
August 8, 2013