Rated 3 out of 5 Convenient location, older product + small rooms
The Westin Bonaventure is a mammoth 1,000+ room hotel arranged across five circular towers. This means that most of the guestrooms are a "triangle" shape, and standard rooms (like mine) were quite small at ~200 sf. This was OK for me, but if I had my spouse with me it would have been way too tight.
Although recently renovated, you can tell this is a 30- to 40-year old hotel. The staff were generally friendly and the location is good if you are in town for business, but that's about it.
The F&B options were OK but I found the service to be slow and the quality lacking, with the exception of the morning coffee/Starbucks service in the lobby - which was great.
Overall, this doesn't live up to the Westin brand as I've come to expect it.
January 24, 2013
Rated 1 out of 5 by Wella123 Bad scheduling
Housekeeping knocked at my door and entered by room at MIDNIGHT while I was sleeping. Rude and unprofessional
July 24, 2014
Rated 5 out of 5 by Mike611 Guest service excellence
The concierge Lupe came to my rescue after my eyeglasses broke and I was without contacts. I went to her and she called an optometrist a couple of blocks away and let them know my situation. The optometrist knew my name and was ready to help as soon as soon as I got there. They were able to put my lenses in a new frame and I was done in less than 20 minutes. I have not had many situations like this while traveling but it is great to know that there are people like Lupe therentonhelp when needed. She is truly an asset to the Westin Bonaventure.
June 7, 2013
Rated 5 out of 5 by RichWolfson My stay was pleasant
I stayed a week at the downtown LA property. I found the room to be clean, modern and well appointed. Everything was up to usual Westin standards.
July 23, 2014
Rated 5 out of 5 by Peeez perfect !
From the time I pulled up to the Hotel , the baggage guy, the front desk , the maid that directed us to our room, sweet, nice people, the room was spectacular with amazing city views, the bed so comfortable, quiet , clean , I would recommend this Hotel to everyone !
July 21, 2014
Rated 3 out of 5 by Traci Not the best, not the worst
Arrived with party of 8, 2 rooms booked, before check in time from airport. Was treated well at check in and told that they would rush our rooms to be cleaned since they weren't ready and it would be within the hour. One room was ready in that time frame but the other was not. Had to go down to check in desk twice, was told they rushed the wrong room. After waiting much longer and a lot of confusion, had to speak to housekeeping in the hallway ourselves to try and find out if our room was clean. The guy who checked us in sent a gift certificate to our room to be used in the hotel for the trouble. Felt it was handled well, just lost a lot of our time on our first day in LA. The room seemed to have a lot of humidity even with the air turned down very low. It also had a cigarette smell to it even though it was a non smoking room. The beds were awful and I mean awful! Not only were they very uncomfortable but extremely small. These beds could not have been queen, more like full sized. My husband and I felt like we could not move all night without bumping the other person and we have a queen at home. There was also a problem with one of the beds. The mattress sloped at a major angle so my husband had to push it over to compensate. There were also blood looking stains on the bedding. The other negative about this hotel is the $42 per day fee for parking. If I am a guest at the hotel I do not feel as if I should have to pay a fee that is that high to park my car. The parking garage across the street was $38 a day public parking. The positives about this hotel is the location, the views, the amenities and dining choices. It's old but well kept for the most part. I would not stay here again.
July 25, 2014
Rated 4 out of 5 by SeniorBusinessTraveler Facilities and charges
The room, staff (housekeeping and lobby) were excellent. However, the Bistro restaurant was extremely overpriced. At breakfast, the waiter showed up just a moment behind the woman who showed us to our table asking if we wanted orange juice and coffee - this is even before we had a chance to look at the menu and see the cost of said items - feels like we were being ripped off. I could not find a shop in the hotel that sold a newspaper.
July 15, 2014
Rated 2 out of 5 by Unanimous7 Older hotel, needs updates
Towels were old, torn, and worn. Comforter was lumpy due to several washes. Tub had a razor plastic cover and hair left in it from previous guest. Carpet had several dark stains.
July 21, 2014
Rated 5 out of 5 by yum78 Classy Hotel
Great amenities in the heart of downtown LA
May 27, 2014
Rated 4 out of 5 by WestinFan14 Consistently meets expectations
I stay at the Westin Bonaventure frequently when staying in LA. The hotel is always clean and the staff is always excellent. I have often made last minute room service requests and the staff is very accomodating; in fact my last stay I called for breakfast at the last minute and needed to have it delivered within 20 minutes so I could make an early morning meeting. The staff confidently assured me it would be there in time and it was at my door within 15 minutes! The rooms are comfortable and the heavenly beds are truly "Heavenly". I would always stay here when in LA
July 2, 2014
Rated 3 out of 5 by ackie Wow, dissappointing!
This hotel hasn't been remodeled since the Reagan administration. If you are expecting a luxury stay, stay somewhere else. Rooms are tiny and somewhat claustrophobic. Note pad in room in post-it stack with 5 post-its. Bathroom the size of an airplane bathroom with a shower attached. Views are great though. Staff is super nice. Restaurant/Bar that revolves is in bad shape. Carpet is worn out in large patches. Go at night so you can't see how run down it is, and just enjoy the view. Way overpriced for what you get.
July 9, 2014
Rated 5 out of 5 by LC07 Great Stay
Great location in Downtown LA. Staff very attentive and courteous.
July 22, 2014
Rated 5 out of 5 by syed786 key account manager
This hotel has great features.
May 25, 2014
Rated 5 out of 5 by rc616 Staff Was Great
Super friendly staff. Made me feel right at home
July 22, 2014
Rated 5 out of 5 by AbbeJo Loaded in LA
Great hotel, great location. Futuristic lobby requires walking among the gentle rocks and waters. Room was lovely for one, crowded for two. Elevator located outside the window ensured dreams of a rocket launch. Swimming pool was very nice, until hordes of teenage competitors swarmed in.
July 18, 2014
Rated 5 out of 5 by oregno GREAT HOTEL!!!!!!!
I Liked the Hotel Lobby and the elevators were awesome the rooms are great.
July 21, 2014
Rated 5 out of 5 by MarcoPolo53 Five days in LA
This was a beautiful facility.
Quite possible the most courteous, friendly, helpful staff I've ever experienced. It was a daily experience and any staff that I approached acted the same. This level of service was Five+ stars!
Very good food and the lounge on the 35th floor provided a relaxing atmosphere and a spectacular view of the city.
July 16, 2014
Rated 4 out of 5 by Mattdycr Almost perfect!
I stayed here Oct 25-27 in an upgraded suite as a platinum member (If you are platinum, and you wanted an almost-ensured upgrade, stay here as they make it happen.) I had panoramic views, great service, and a good time during my stay...with a little hiccup or two with my room keys, and catching a cold due to not being able to balance the aircon as it was either really hot or really cold. If you need to be based downtown, this is your perfect option. The elevators on the outside are pretty neat, also.
October 27, 2012
Rated 5 out of 5 by jetlday extras
I couldn't decide if I wanted to dine in your rooftop restaurant or outside the hotel. When I went up to check it out, I found out you had a wine tasting during cocktail hour. That decided it for me! I ended up having dinner, so that free cocktail ended up making more money for YOU!
July 18, 2014
Rated 5 out of 5 by Vickie54 This hotel is big but, feels cozy and acessible!
I was in town from Texas to visit my grandkids. Originally, I rented a house in Silverlake. It turned out to be terrible. I left and booked a night at The Westin so I could think about my next move. It turns out this Westin has a few suites with 1.5 baths a king and a pull out sofa bed. The young lady that helped me secure the next two nights in one of these suites was very understanding. She was able to book me my 2 grandkids, my son and his wife all stayed in the room, no problem. The staff was very helpful. I especially want to give a big THANK YOU to the young lady, whose name I neglected to get, that checked us in on Friday morning, she helped me calm down from the bad situation I had with the poor house rental. I wanted to have a happy visit with the kids and I did. They loved the elavator.
May 1, 2013
Rated 1 out of 5 by SKVnoida Extra charges on Internet
I book through my office portal, and which says Internet id included. Even same case for this time. So far wheneven I stayed I got free internet. But this time they charged and not ready to revert.
July 18, 2014
Rated 5 out of 5 by FigNewt Very comfortable!
Loved the bed most of all. The views from the room were great. Wish I had more time there!
July 19, 2014
Rated 5 out of 5 by bird2614 Convention and meeting
This Hotel offers excellent services. The facilities and layout are wonderful. The cost and its location to spectacular events is reasonable. The staff members are very professional and friendly.
July 18, 2014
Rated 5 out of 5 by Jay64 Great facility - good location
I arrived to attend a concert at the Nokia Theatre so this hotel was a perfect choice.
I received a good rate I believe for the room itself. Facilities are excellent.
The only complaint I have was the price of parking. It cost me almost twice as much to park my car at this hotel as it did to rent it. That's a bit ridiculous.
The Concierge was very helpful and recommend the Getty Museum which was a great choice for an out-of-town visitor.
I would definitely stay here again.
April 21, 2013
Rated 5 out of 5 by LAVI This hotel is really comfort
really comfortable beds and convenient traffic
May 13, 2014
Rated 5 out of 5 by Hyan This hotel is great on features and service
This hotel is great on features and service
May 12, 2014
Rated 4 out of 5 by Lizzy10 Love the beds
Westin bed was wonderful. Big and firm and comfy.
July 18, 2014
Rated 5 out of 5 by NYGuests This hotel has a friendly and responsive staff
We booked a getaway package with the Westin - which included complimentary parking and breakfast at the Lakeside Bistro. This was a great deal, made better by the friendliness and responsiveness of the hotel staff. The bistro staff were incredibly friendly - and helped pack an impromptu breakfast to take back to the room one morning. The housekeeper noticed we were low on toothpaste (ours) and gave us extra tubes without us asking.
August 25, 2013
Rated 4 out of 5 by NYAFT LA Westin
Nicely designed interior very elegant however the way you had to get on the elevator was frustrating because you can't get to every floor from various levels. Food and drink was very expensive.
July 15, 2014
Rated 5 out of 5 by Patimac1980 Wonderful, Relaxing and great staff!!
I love the Bonaventure! I was recognized as a SPG and of course there are a few perks with that. Our room was ready and very clean. However, there was a dog barking (it was midday) and I called the desk. They immediately sent security (the room with the dog had no persons in it--a violation of the hotel policy) so they took care of that and moments later another employee was at my door to help me move to another room. I didn't want to take a chance that the dog would be waking us for our one night getaway, so I chose to. BUT the also gave us free breakfast buffet! Also, I had called the concierge before we arrived to see if they knew of any fireworks displays nearby (it was 4th of July) that we could see easily. We were set up with a table facing North at LA Prime. Excellent food, service and perfect view of the fireworks at Grand Park. I can't wait to relax away again!
July 9, 2014