Rated 5 out of 5 by FFL22 excellent stay
I had a very pleasant stay at the Westin Ottawa. The staff was always smiling and did its best to always respond to my inquiries.
June 30, 2014
Rated 5 out of 5 by Lojo60 Great location
The hotel is close to everything you want to do and see. Staff is polite and professional, the hotel restaurant has an amazing selection of food for every dietary need. I highly recommend the Westin pool and work out room - overall a fantastic hotel for every type of traveller.
June 27, 2014
Rated 5 out of 5 by windowsmedia10 Best Starwood Property in Ottawa
Very frequent Platinum guest at the Westin Ottawa. Definitely the best Starwood property in the area. Recently renovated rooms and frequent upgrades as Platinum to one of their amazing xx01 Junior Suites.
Staff are very professional and I've never had a problem with room cleanliness. Location cant be beat. Right on top of the Rideau Centre and stumbling distance from the Market.
You should expect to pay a good amount for a night at the Westin, but it's well worth it.
March 1, 2012
Rated 2 out of 5 by RobXX Perfect located but out-dated hotel
The hotel is perfect located for a short stay in Ottowa. The hotel inside is out-dated except for the lobby. Parking is easy and service is ok. The interior of the rooms and restaurant is outdated and need to be renovated and modernized. During our stay the elevators were modernized so half capacity was available. This is now mentioned on the site but no during our reservation. Inconvenient and the elevators for staff made available during peak periods were not clean.
August 21, 2012
Rated 5 out of 5 by GRP1921 Great Location, Great Staff
I just returned from a 5 night stay. Upon arriving I was upgraded to a deluxe room on the 20th floor overlooking the parliament buildings, war monument and right below Rideau canal - beautiful view. The hotel is only a few quick blocks from Byward Market and a number of delightful restaurants - easy walking for most everyone. The staff were always friendly and upon returning from a run we were met with a towel and bottle of water by concierge staff on 2 occasions, and the other times a towel and water was waiting and available at the concierge desk - this is a very nice touch. Being connected to the Conference Centre is very convenient - allows for more sleep before having to rush off for sessions!! Overall, a very good experience at a nice hotel that is very well situated for anyone (business or pleasure) attending Ottawa.
July 14, 2013
Rated 4 out of 5 by YVRguy Westin Heaven..Almost Perfect
Great location, room and staff who were very welcoming. Views from very well-equipped room were spectacular, bed linens sooo soft. Special request waiting in room on arrival. Only unresolved issue after two successive calls to TechServices was a recurring problem with WiFi: connect was very slow, then stopped. Tech was able to resolve problem, only to have it recurr. May have been a bandwidth issue since I was able to connect using my Rogers MiFi hotspot.
March 12, 2012
Rated 5 out of 5 by SWCorman Beautiful Hotel
Excellent location, rooms & staff.
I look forward to staying here again.
The IT Manager Aida Bajramovic was especially helpful, taking time to show me the IT facilities and going above and beyond with great customer service.
June 27, 2014
Rated 2 out of 5 by pico This hotel needs improvement on utilities
Three issues encountered in my room:
(1) The phone besides the bed did not work. You can imagine the inconvenience.
(2) The A/C conditioner did not work well. I set to 25C, and the room was cold. They may need to check the filter which was dirty and block the wind
(3) The starbucks coffees were expired (8 days past expiration/best by date)
December 1, 2011
Rated 5 out of 5 by RoKa35 The best hotel in Ottawa
We have been frequent guests of the Westin for over 24 years. There have been many changes that have taken place. Now in 2012 we find that the service is impeccable, from Valet staff, Front desk, Service Express, Concierge desk to GM.
We are always upgraded as Platinum guests. If there should be any small problem it is taken care of promptly. We have recommended this hotel to many people and will continue to do so. It is "The Place" to stay in Ottawa.
May 22, 2012
Rated 4 out of 5 by RJG2013 Excellent room and in-room dining, but disapointment with relocation of some components of the fitness center
My only disappointment was with the recent relocation of some components of the fitness center to a neon lit room, away near the racketball court. Made the training sessions a little more complicated and less enjoyable, needing to move from one area to the other for a full work out, plus the loss of daylight and view.
June 25, 2014
Rated 3 out of 5 by Customer145 Dissapointing holiday stay
My fiance and I go to Ottawa often and in the past we've stay in the Westin Ottawa which we see as one of the higher end hotels in the city. This past experience (a couple of days ago for 2 nights) was less than memorable due to the fact a children hockey team was staying and they were very loud; we had a corner room which is not cheap and we were constantly bothered by both children and adults been very noisy in the room next door and the halls. We felt the staff at the hotel did very little to make sure guests not part of this hockey team felt confortable or offered any measures, suggestions to prevent this. Also in terms of facilities we found the elevators outdated, slow and very un-reliable making things even worst at peak times. Overall we were dissapointed to have choosen this hotel to have some quiet time after a hectic holiday visit with family.
December 29, 2012
Rated 3 out of 5 by EmilyL55 okay stay
I had booked this room as part of a birthday present for my boyfriend and we weren't thrilled with the stay. The room was nice and big but the shower was not cleaned when we got there. There was some sort of brown stuff in the corner that looked like puke which I had to wash myself. The bed was comfy, however, we did not get a good night sleep because we were woken up at 2:30 am from people yelling in the hallways. I called the front desk and they said they would take care of but the people only quieted down an hour later making me believe the staff didn't really do anything. Then at 8:30am we were woken up by the alarm of another room! I do understand how the walls could be so thin so another rooms alarm can wake us up. If that wasn't bad enough the alarm went off for ten minutes.
The room was nice and the staff were kind but I do not feel that my stay was worth what I had to pay.
December 3, 2012
Rated 3 out of 5 by BigFrench Unusual problems this stay
Check-in staff was courteous, said I was "guest of the day" recipient of slightly upgraded room. Unfortunately, was right next to elevator, too tired to switch rooms. Washroom glassware and toilet lid had some discolored liquid on them. First entering the room found a message/photo not meant for me. Staff left a very kind and courteous message to discuss, but my meetings kept me too busy.
Pool/hot tub open 6:30am-10pm, So I can't go before breakfast or after dinner when in town for meetings - not useful.
Why the big desk under the TV, but no drawers or plugs?
Will stay at Westins again, hoping this was a one-off case.
May 8, 2014
Rated 5 out of 5 by Tonmeister2008 A First Class Experience
Background: I lived in Ottawa from 1985 to 1993 but have lived in Los Angeles since 1993 and had not returned to Ottawa in 16 years.
I recently returned for a visit with my GF who had never been to Ottawa. I decided to book a room at the Westin because of its central location to the major tourist attractions: Parliament Hill, the Rideau Canal, Byward Market, etc.
Before my arrival I received two emails from the GM and head concierge wanting to know if I needed anything upon my arrival. Nice touch. When I checked in I was informed that I had been chosen "guest of the day". I had been upgraded to a beautiful corner room on the 14th floor overlooking Parliament Hill and the Rideau Canal. The room was spacious, well decorated, immaculate, and very quiet with a million dollar view. The bed was extremely comfortable. My GF fell in love with Ottawa and this hotel.
When we returned from a day of sight seeing there was a personal thank you note from the concierge and some complimentary refreshments.
The staff was extremely polite and very helpful whether it was the front desk, the valets or the restaurant staff. I should point out that I travel frequently in my job and stay at 4-5 star hotels in Europe, Asia and N. American.
Out of all the hotels I've stayed at, this one is at the top. In terms of service, this was a first class experience this is hard to beat. I will be staying at this hotel again when i return to Ottawa, and I will be choosing Starwood properties more in the future in my travels.
My hat is off to the management and staff at the Ottawa Westin. Thanks for a great experience,
June 28, 2014
Rated 5 out of 5 by Nancyt Visit with our Granddaughters
From the moment we arrived we were treated so well! The girls received a little backpack full of little treats. They carried it around the whole weekend. Our suite was perfect, very large and spacious, beautiful full length windows make the room so nice and bright. I love the clean lines and the white linens are perfect. The staff here are always amazing, they treat you like an old friend, and always make sure your stay is perfect!The meals are delicious and the new healthy choice menu for children was appreciated! The salt water pool is the perfect temperature and having a whirlpool and sauna, and great gym make the stay perfect! Thank you so much!!
April 14, 2014
Rated 3 out of 5 by mmcamp5 Frustrating experience
The hotel itself was very nice, and the rooms were excellent. However, the elevator renovation project could not have been more inconvenient for guests. It would take 5-10 minutes to get to my destination. More frustrating was the internet connectivity, which required re-signing in each time you checked email. These are not acceptable issues for business travelers today.
December 11, 2012
Rated 5 out of 5 by tanyaplusdavid Great Hotel
We have stayed at this hotel many times and each time was a great experience. The hotel itself is very nice and clean and the beds are quite comfortable. The staff is friendly and helped us out with anything we needed. Another plus is its location is great and it connects to the Rideau Center so you don't always have to go by the outside. Cant wait to go back!
January 5, 2012
Rated 3 out of 5 by Chao123 Average hotel
I was at the Westin Ottawa for a 4 days Conference.
At the cost per room I am very disappointed that the internet connection was not even complimentary in my room, only at the lobby.
Beds are rather small.
In the conference area, the main men's washroom were unavailable during the total stay, very inconvenient..
the rooms are very clean and comfortable
hot tub and pool are nice.
June 19, 2014
Rated 3 out of 5 by MMK102829 Overpriced for Average Hotel
A little disappointed - nothing wowed me. For how much you pay, the quality doesn't equate to that much better than just an average hotel. Felt like I was being nickle & dimed for everything. Ridiculous that you have to pay $15 a day for internet connection.
Good, central location though. But beware...you'll have to wait a very, very long time for elevators!
October 23, 2012
Rated 5 out of 5 by Craig4463 Best Location, Quality hotel
Walking distance to Byward Market and Parliament. Facilities were excellent. Linens were high quality as usual. Very friendly and attentive staff. Rooms were well maintained. Hotel was quiet even though it was full of teenage soccer players.
Only negatives - towels could have been higher quality and self parking with no in/out privileges can get expensive.
September 9, 2013
Rated 5 out of 5 by Maxs Great consistently good experience
Very good level of friendliness and respomse to any requests at this hotel. This is possibly the best Westin hotels i stay at.
Quality of food from room service is good and the breakfast buffet is excllent for both food quality, location and service.
Good job Ottawa Westin!
February 14, 2014
Rated 2 out of 5 by Herman7 Lack of Heat
Emplyees could not get heat on in our room. It was cold! Air conditioning remained on despite thermostat.
June 24, 2014
Rated 4 out of 5 by rday Wonderful location
I stayed for two nights at the Westin. Perfect location for attractions and near by shopping including the market.
The property continues to work on elevators but this was only a Saturday inconvenience.
The staff was very helpful and the property is extremely clean.
Breakfast was a real value and appreciated Platinum amenity.
August 2, 2012
Rated 4 out of 5 by BigJake Fix your elevators!!!!!
I am somewhat shocked to see that a fine hotel such as the Westin Ottawa has such dreadful elevator service. This has been the case for some time now. You really need to fix this.
On another front, I was also surprised to see a $13 Wifi charge on my bill. When you pay $270 a night for a room, you expect this service to be free.
December 5, 2012
Rated 3 out of 5 by CanuckM Beware the Elevators
New elevators have been installed with little thought to security. Once you are in the elevator, it is like being in prison.and you have no control over the floor that it stops at.. You enter your floor on the panel outside and if you are uncomfortable with someone who follows you in, once the door closes you can't change to another floor and get off.
You destination floor is visible both inside and outside the elevator.
June 16, 2014
Rated 5 out of 5 by Conference111 Great location and services
Perfect location and excellent conference facilities.
June 24, 2014
Rated 4 out of 5 by Woodstonian A wonderful stay
We attended a convention/meeting held at the Westin. We appreciated the room, the staff and the convenience of the location to Parliament Hill, the By Ward Market and other sites of interest.
June 22, 2014
Rated 2 out of 5 by Disappointed Poor value
Elevators being upgraded so they're a mess - expect to wait. TV takes an age to change channels. Parking is awkward and expensive. Plumbing is noisy. I'm unlikely to stay here again - there's better choices in Ottawa. And Westins rarely have enough people checking guests in so expect a wait for this too.
January 26, 2013
Rated 3 out of 5 by Peregrine Poor elevator response times/filthy garage
I spend at least an hour (at 5 to 10 minutes with each use) waiting for elevators over the course of a week stay. At least two of the four elevators were out of service for renovation. Also, heavy construction was underway in the garage, leaving my car coated with a thick layer of white concrete dust.
October 4, 2012
Rated 3 out of 5 by Heather1 Overzealous cleaning staff
The room was fine but the housekeeper woke us up on our last day at 8am to see when we were leaving.
Window cleaners also appeared in our window on the 13th floor at 8an but woke us with the sound of their suction cups being applied to the window. I'm just glad I wasn't naked when they appeared.
September 12, 2012