Rated 2 out of 5 by jaccee staff not pleasant
This hotel is beautiful and luxurious and has every thing you might want, but because of staff we would'[t stay here again or recommend it.
August 2, 2014
Rated 2 out of 5 by nd01 Poor Service
This is way below par for Westin brand and does not live up to its billing. The staff was not very friendly nor much helpful. SPG recognition was almost non-existent. If you plan to stay here, beware of a few things:
- There is an additional resort fee of about $20+ per night
- Location is across the river and you need to take a ferry to get to Savannah town side
- Golf green fee is between $89 to $129 depending on the season
- Staff is not one of the friendliest
- There is no Lounge and there is nothing offered in lieu to SPG elite members. Platinum members may take the breakfast as amenity but this is just 'continental' breakfast where the selection is essentially not much more than coffee and toast.
July 7, 2014
Rated 5 out of 5 by RHETT SPECTACULAR LOCATION & AMENITIES
MY FAMILY ENJOYED A SPECTACULAR EXPERIENCE WITH THIS HOTEL WHICH IS UNSURPASSED IN IT'S SERVICE, AMBIANCE & VIEWS! THE STAFF WAS OUTSTANDING, FROM CONCIERGE TO HOUSEKEEPING AND VALET!! WE WERE ABLE TO RELAX AND ENJOY THE CUISINE IN THE AQUA STAR WHICH WAS A TREMENDOUS EXPERIENCE AS EVEN OUR PALATES WERE TREATED WITH GREAT CARE. THE COMFORT AND BEAUTY OF OUR SURROUNDINGS ALLOWED US TO EXPERIENCE PARADISE RIGHT ON THE PROPERTY. WE HIGHLY ANTICIPATE OUR NEXT VISIT!!!
June 17, 2013
Rated 5 out of 5 by LBH725 Experience
This hotel is conveniently located and has the most wonderful view of the river and the city of Savannah. The amenities are outstanding and the staff were all very accommodating. We had a deluxe room on the river and the oriel type windows were great for viewing the river activities as well as the pool and the river taxi's comings and goings. Would hightly receommend this hotel to my friends.
July 27, 2014
Rated 5 out of 5 by PattieB The river is wide
We loved having the free ferry to historic Savannah. Used it daily.
Even more we loved the day trip by boat to Bloody Point on Daufuskie Island.
Played golf every other day at the hotel course and the Troon card was a good value.
Parking was easy!
July 30, 2014
Rated 5 out of 5 by Mommie21 Exceptional Hotel
We stayed at this hotel over the July 4th week and loved everything about it! The staff was friendly and professional and responded to a few requests timely. The location is nestled away from the activity across the river and the ferry boat made the trip fun! The hotel had activities for the whole family and everyone was pleased! Not to mention the wonderful heavenly bed!!! The restaurants were reasonably and offered a variety of food too!
July 9, 2012
Rated 5 out of 5 by GayleatHelmsBriscoe Savannah River Relaxation!
It is always a pleasure to return to this hotel on the Savannah River in the historic district! The staff is warm and friendly and always take great care of guests from arrival to checkout. The views of River Street from rooms across the water are spectacular and with the addition of the fire pit and other amenities it makes this hotel the perfect spot for weary travelers or history seekers exploring Savannah. The meeting space is excellent and outdoor function spaces far exceed most in town for weddings, social and corporate events. Spectacular golf course and who doesn't love the Spa with exceptional services and treatments. I always return to this hotel and it is a great pleasure each time. Rooms are designed for comfort and are beautifully furnished plus the bedding is luxurious for a great night's sleep. A+++ Looking forward to my next stay!
October 17, 2012
Rated 3 out of 5 by Jsands007 This will be our last stay!
The lack of a microwave for a mother trying to warm milk for a two-year old is incomprehensible. That she was charged $7.00 was incredible.
On checkout, (3) charges were added to my bill; a resort fee the staff could not explain-if you charge me an extra $15 a day you should be able to explain it-I attribute it to poor training. Park your own car 100 ft. away or face some serious charges that you will not be warned about when checking in. Breakfast this time was in poor shape-how the Westin has dropped from superior to average.
July 15, 2014
Rated 5 out of 5 by LanceP Great Hotel With Great Service
Could not have asked for a better stay. Everything was perfect. Great staff and great facility...
July 31, 2014
Rated 4 out of 5 by fred2014 Nice Visit
Facility was very nice, but no one ever really explained the layout and how things worked such as the free water taxi or where some of the facilities not in the main hotel were. Parking also seemed more impacted than it should have been
July 29, 2014
Rated 5 out of 5 by KentClark Attendee
Excellent property. Plan to bring the family back for a stay.
July 31, 2014
Rated 2 out of 5 by Notsatisfied14 Good hotel except for house keeping
Our stay was very enjoyable except for a problem getting house keeping services despite asking for it a number of times. Even after speaking to a manager we did not receive housekeeping until we spoke to a manager a second time. When a hotel charges that much money per night it should be able to clean a room without being asked three or four times.
July 26, 2014
Rated 5 out of 5 by Beez15 The Staff went out of their way for us
We arrived after 3pm EDT -we were hungry -looking for sandwich for a late lunch -we were directed to Golf Pro Shop- even though the kitchen help was leaving, Ms Carol Combs had them to serve us -we had a wonderful time during our stay!
July 28, 2014
Rated 5 out of 5 by crazyteapot Room with a great view
We stayed 2n nights with points. We were upgraded to river view on 13th floor. Loved the view of the city and watching ships.
Bed and bath did not disappoint. Found self park a little pricy. Room had a frig which was nice. Did not eat in restaurant . Starbucks coffee and pastries were good.
Outdoor pool area has a fire pit and hammock.
Free water taxi to River street. We used this a lot.
December 9, 2012
Rated 5 out of 5 by MelN3D Pleasant Surprise
I thoroughly enjoyed my stay at the Westin. It was a pleasant surprise to know that there were resort style events planned during the stay. I was a little surprised to find out that the Fitness Center was located across the street but the shuttle was readily available. The property would benefit from a hot tub. I definitely plan to stay at this property during my next visit to Savannah.
October 16, 2013
Rated 4 out of 5 by wayne1954 this hotel has great view of citywayn
the overall stay was fine the only problem was someone used my room number in restaurant to make a charge no one checked to see if this was me the problem was corrected
July 29, 2014
Rated 5 out of 5 by pharmer1961 Fantastic
We were there for the Smith Trade Show and were, in the words of my wife, "beyond impressed". We have traveled extensively through the years, and we would rank our time in Savannah right up there with the best! We shall return!!!
July 28, 2014
Rated 5 out of 5 by Matt59 Best Hotel Experience
I travel a lot, mostly for business and I am a Platinum SPG member. I was pleasantly surprised at check-in that they upgraded my reservation without me having to ask for an upgrade. The upgraded room was the best hotel room I have ever stayed in. The room was very neat and clean.
The staff was very friendly and helpful, especially since this was our first time to Savannah.
May 20, 2013
Rated 3 out of 5 by NCFamily Don't forget to visit the2nd floor restaurant!
Claude, Hill and Lancaster (?) hosted us for dinner one evening. Famished after a swim we didn't feel like trekking across the river. Had a fantastic dinner at this restaurant that I hadn't been to even though I've visited this hotel many times. The She-crab soup is to die for! The Wedge salad was presented nicely also. Claude and his staff gave us impeccable service (even though our attire was less than desirable for dinner guests:) They make their breads onsite and they were fantastic! We'll definitely be back for dinner.
I was disappointed with the room for 1 reason...we couldn't keep it cool. We all ended up in the middle of the night taking turns adjusting the thermometer. Didn't want to call maintenance at 3am but we should have because the stuffiness of the room ruined our sleep:(
July 16, 2014
Rated 2 out of 5 by nd01 Below par
This hotel is below par for Westin brand. Location is picturesque but then you have to take a ferry across the river to get into town. One of the key problems (as noted in other reviews) was that the staff was not very friendly and helpful. SPG recognition was minimal. There is no lounge. If you are platinum, you could use platinum amenity to get voucher for "continental" breakfast but it is not much more than coffee, bread and fruit (and the manager at restaurant told me that you can only order the continental breakfast from the menu with it - cannot use it as a credit towards ordering something else and paying the difference). Pool is relatively small. Also, note that there is an additional resort fee per night on top of the room charge.
July 9, 2014
Rated 5 out of 5 by JoyN01 Enjoyed the Midnight Sun Bar our server
Our conference held there was very comfortable. The food served was good.
July 29, 2014
Rated 5 out of 5 by Tink48 Superior Location
We were last here in 2010 and it's as lovely a spot as we remember it. The location and ease to the Savannah Ferry is superior and Savannah is one of our favorite cities. My husband was here for a Medical Conference and obviously access to the convention center right next door was also a big plus.
February 26, 2014
Rated 3 out of 5 by Moo42 Unpleasant night
We were upgraded to a corner room looking at Savanah, a great view. However, we were on the west end of the hotel and the wind was blowing west to east and since the paper mill is west of the hotel all the awful order blew into our end of the hotel and our room smelled like a toilet on Saturday night which didn't allow much sleep.
January 18, 2012
Rated 5 out of 5 by Travelingwomen Excellent Stay
This resort is located in the best location that I have had since staying in Savannah. I love that it is so close to Riverstreet but across the water so there was none of the noise or disturbances. The only drawback is that the room felt more like a hotel room than a resort - but the facilities and accomodations were well up to par. The food was excellent and the staff very courteous and professional.
July 21, 2014
Rated 2 out of 5 by ross04 needs improvement
not enough staffing-slow check in, incorrect billing, over charges, non responsive accts rec
July 28, 2014
Rated 4 out of 5 by Ranger6 Conference Hotel
The staff was very well prepared this year for arrival and check-in of our conference attendees who were staying at this hotel. The process was much better than in 2012!!! Food service in the Midnight Sun Bar & Restaurant was very slow for both lunch and dinner service. Housekeeping service was excellent.
June 30, 2013
Rated 3 out of 5 by DisappointedFromLC Resort Fee Unnecessary
The reservation never indicated the resort fee that was found on my bill when I checked out. When you come to a conference, you are not here for fun and games.
July 26, 2014
Rated 5 out of 5 by Solis1302 Spa
My wife loved your spa and locker rooms. She also feel in love with your king bed. It was also her Birthday weekend and your guy that checked me in sent up a bottle of champ. that was a great gift, even though we don't drink. But just the thought that he did made it all that better.
July 30, 2012
Rated 5 out of 5 by CT24 Great location! Loved the Ferry to Savannah!
We highly recommend this Hotel for so many reasons!
July 27, 2014
Rated 5 out of 5 by Beth54 excellent emloyees
My husband and I experienced a family crisis in which he had to fly out very early one morning and we had set up for a cab. While waiting in the lobby at 4 am of the morning he was to leave for the airport, the cab never showed up. An employee of the Westin, Avery, I believe his name was, came upon us and asked if he could help. He was courteous, friendly and very, very helpful in getting us set up with a new cab who got my husband to the airport before his flight. My husband was able to get home in time before his mother passed the next day. Without this young man's help, this might not have happened and we are forever grateful. Thank you, Avery.
April 15, 2014