Rated 4 out of 5 by Amina88 Great location, Great breakfast
There are only 2 issues,
1 is the smelly lobby on ground floor really annoys me.
2 is water in the bathroom on higher floors is too weak, the shower is week, the bathtub is weak, this need to be fixed.
August 19, 2014
Rated 5 out of 5 by Rick51 Overall - OUTSTANDING
This property rates #1 in my book in Bangkok. I have stayed at many hotels in the city and the Westin outshines them all! The Executive Club staff go well beyond everyone's expectations to provide great service.
August 16, 2014
Rated 4 out of 5 by ATKH Near to shopping complexes
The hotel is located in a very convenient place. Near the shopping complexes like Terminal 21 and most importantly near the MRT station. Make it so free and easy for traveller. The sad point would be the road traffic is terrible due to the center area in Bangkok. Recommended to travel via MRT or others transportation.
August 13, 2014
Rated 5 out of 5 by Bluebear67 This hotel has very good facility and staff
Very good sleeping and excellen breakfast.
August 10, 2014
Rated 5 out of 5 by Nico111 An oasis in the city
I can't fault the hotel or the staff. As soon as we arrived, nothing was too much trouble.
As a platinum, you get treated very well. The club lounge serves excellent food and again, the staff are very attentive. The breakfast is amazing; whatever your preference, it's catered for.
This was my best spg experience so far. All credit to the staff, they work hard and it's much appreciated.
August 6, 2014
Rated 5 out of 5 by Peter71 Weekend stay
Great property and friendly staff. love their breakfast, there is a lot of variety, so something for everyone. Will be back soon
August 6, 2014
Rated 5 out of 5 by davidchiang1 This hotel is good except for check-in speed and quality.
1) Check-In was not smooth and very slow.
2) Check-In staff need to call manager to confirm continuity check-in as we first check-in by internet. Staff did not have the permission to allow another day stay by internet price, so he need to confirm with manager.
August 6, 2014
Rated 5 out of 5 by Shagalooo Great location
I have stayed at the Westin for more than three times and don't think i will stay anywhere else whenever i am in Bangkok.
Staff are excellent and meet your every request with a smile.
Room service food quality could be better and free wifi should also be provided specially if i am a regular guest.
August 2, 2014
Rated 5 out of 5 by Joymarie Great base in Bangkok
Service and attention from staff is exceptional. The rooms and clean are well maintained. The construction site behind was a little noisy early morning but would not put us off staying again. Location to BTS and local shopping is great. We will definitely be back and would recommend the Westin Sukhumvit to others.
August 1, 2014
Rated 5 out of 5 by jep24 Always excellent
I have had several stays at the Westin Grande and each stay has been wonderful. The staff at the club lounge is very helpful in answering any questions or assisting with travel plans or activities in Bangkok. The restaurants and room service do Thai, Western, Japanese food very well. The hotel has an excellent location within a 1-minute walk of Terminal 21 shopping mall and cineplex and the BTS and MRT metro systems. I will definitely be back.
August 1, 2014
Rated 5 out of 5 by Dontneednickname Very pleased with hotel
We were very pleased with this hotel, more so than expected. The gym was not great but more than adequate and open 24 hours. The executive lounge offered a sufficient, even good selection of food, though one of the two of us would have preferred more variety. As a vegan, I can say that there were always things there I could eat. Breakfast was very good, with plenty of variety, though there could have been more Thai dishes. The selection of fruits was very good and we appreciated the availability of Japanese cuisine (though we are not Japanese). Service was very good everywhere and the staff very pleasant. The location of the hotel was excellent. Slightly annoying was the fact that after entering the hotel one has to take the elevator up to the lobby area and then switch to another set of elevators to reach the floors with rooms. But this is a relatively minor issue. My SPG status (platinum) was amply rewarded. Overall, we would not hesitate to stay at this hotel again.
July 29, 2014
Rated 4 out of 5 by Derek1980 In need of restoration but general a great hotel
Good SPG recognition, especially their welcome specialist that contacts you prior to arrival to be acquainted with your preferences.
Excellent staff especially bell staff petite lady who is both gracious and hardworking. Acknowledges all guests entering the hotel. Next is the staff at the lounge, attentive and meticulous.
Ambience of both the executive lounge and seasonal taste is quite optimal, high ceiling and well spaced. Nice lofty view of the area skyline from the lounge during cocktail hours.
But selection of the lounge drinks are quite limited, and management should consider some cocktails since it's named cocktail hours.
Room is nicely decorated without overdoing it. But screaming a need of restoration and maintenance. Shower head pressure is quite an issue since it's quite minimal. Tiling in the shower area seems uneven, water trapped after showering. Corridors are a little stale considering theme of Westin is a refreshing stay.
Overall a great hotel with dedicated staff, attentive and gracious. But oddly management lacks personal approach and does not mediate or address certain issues. No response from emails that requires attention, which is quite disappointing.
July 25, 2014
Rated 4 out of 5 by IndiaAhmed Good location
Nice place for a short stay. Accessible and right at the heart of culinary options.
July 24, 2014
Rated 5 out of 5 by Willo1 Great Hotel
It was a great hotel with friendly staff and excellent facilities
July 24, 2014
Rated 5 out of 5 by mangolim Highly Recommended
I had a pleasant stay in this hotel,
The hotel concierge staff "Doi" provided an excellent service and I must commend him for his efforts in helping me in every aspect such as recommendation of tour package, restaurant reservation, transport arrangement & even providing the direction for my various appointments. The great service culture also applied to other staff members of the hotel.
The breakfast was also excellent with good spread of food.
I'll be back again when I travel to Bangkok again.
July 19, 2014
Rated 4 out of 5 by Fergy Sukhumvit Hotels
Westin is a 5 star modern hotel close to all facilities in the busy part of town. Very close to Asok BTS station and Terminal 21 shopping mall
Staff are friendly and helpful and it is reasonably priced and of course has the SPG advantage
Recommended for business and pleasure
July 18, 2014
Rated 4 out of 5 by FingerPie Don't forget the little things...
Hotel is great. Really good location and staff as always are very accommodating and professional.
Last couple of visits though, I have noticed the elevators from the G floor to the Lobby on the 7th floor are looking really tired. Its the first impression so it's pretty important to keep up to scratch. It's a minor investment so no excuses really other than dropping the ball on planned preventative maintenance.
July 17, 2014
Rated 5 out of 5 by MSWZ Great Hotel
Great experience every time I stay.
July 15, 2014
Rated 5 out of 5 by RhysW My Stay after a few years
Since my last stay here in 2009, I am impressed by the level of responses and even improvement which I was surprised.
The idea of loan of sport gear for use in the gym and also a day pass for the sky train was brilliant as well. Thank you very much.
July 14, 2014
Rated 5 out of 5 by JLim Happy Stays
The location is good, and transportation is convenient (BTS) and near shopping areas.
What is most pleasing are staffs are very friendly and make you feel welcome since arrival up to departure. Service and responses from staffs were excellent, and always with a smile and makes you feel welcome.
Rooms are well kept and maintained.
I would surely be staying in Westin Hotel Bangkok when I am back either on business trips or holidays. And I would recommend this hotel to my colleagues and friends too.
July 8, 2014
Rated 5 out of 5 by Harry50 exellent as usual
This was my fourth stay at this hotel and it was again fantastic , very well managed hotel , great staff , they fullfill all your needs with a great smile , superlocation on Sukhumvit for shopping and with almost direct acces to the skytrain , perfect SPG recognition as platinum , great brunch on sunday's with great kid's entertaiment , in summary.....a hotel wich make you feel at home . great value for the price paid....keep going like this
July 8, 2014
Rated 4 out of 5 by arno50 great location
great location in BKK !! nice rooms hot pool and the staff is amazing
great place to stay
July 8, 2014
Rated 4 out of 5 by Raymund Great Hotel in Bangkok
One of my greatest stay in Bangkok.
July 6, 2014
Rated 5 out of 5 by Leow116 Great Hotel with Excellent Service
One of the best hotels I have stayed ever. The customer service was excellent and consistent- all staff were very friendly, polite and helpful. I would strongly recommend this hotel to others!
July 3, 2014
Rated 5 out of 5 by Magpie Western Grande - Excellent
Where do you start.We would like to thank all the staff from door persons on arrival to concierge at the main check-in to the wonderful club lounge check-in people to the bar staff in the club lounge and our service maids for the rooms.Also thanks to the executive chef and his staff & breakfast floor staff for wonderful food & service.After an evening out for dinner we would finish the evening on the balcony where the band plays having a lovely glass of red wine.the staff again very well done.The fitness centre was well looked after and had all the necessary equipment needed for a good work-out to star the day.The pool area was a good size to enable you to swim also.
We would like to thank the General Manger for the excellent work he is doing as this is reflected in the quality & service standards throughout the hotel,We look forward to our next stay over the New Year period in 2015 & look forward to meeting the General Manger.
July 2, 2014
Rated 4 out of 5 by Kinky Sleep Experiences
The very relaxing sleep experiences is certainly unfound in other International chain of Hotels anywhere.
Another matters is the strong acoustic in the room architecture is so perfect, that you can stay undisturbed by the adjacent neighbour.
July 1, 2014
Rated 4 out of 5 by Classic classic hotel in Bangkok
Not the most modern hotel. Common areas nicely maintained and improved. Rooms (bathrooms!) bit dated and due for facelift.
Location is great. Service is good. nice gym
June 30, 2014
Rated 3 out of 5 by mkakhor An average stay with a blocked view
The service was fine by the usual Thai standard. Room was spacious. Shower handle not easy to adjust temperature. Generous supply of towels. Clean room. Major drawback was the view. At 19th floor I have another taller building to view at. Poor reward for "Green Choice" scheme. A 150 baht voucher. No option for points. Come on! Can do better than that if this hotel is serious about being environmentally concious. Not much recognition for my SPG Gold status. Apart from the F&B discount (much appreciated!). Overall, the hotel crossed the passing mark, but only just. Can do better..
June 30, 2014
Rated 4 out of 5 by Nakane41 Front receiptionist's professional knowledge
In the past three consequtive stays, there is always confusion which non smoking room is allocated though I always specify smoking. Atittude of receitionist sometimes bureaucratic and sometimes she mede me feel being "Ordered"
June 29, 2014
Rated 4 out of 5 by LondonBanana Skipping in Bangkok
Conference organiser selected this hotel and had been at other Westin in Europe but much cheaper and good quality. Swimming pool was bit small and dated including the gym weight machines but I was surprised to find a skipping rope so found myself skipping in Bangkok. Food and bed are all usual Westin standard. Try it!
June 27, 2014