Rated 4 out of 5 by Beagle14 Early departure rules too rigid
Although I understand that I made the reservation using the advanced booking rate, and read the early departure rule, I still think that a less rigid policy should be extended to SPG members in a hotel that will very likely be able to fill my room. This will make me think about my next reservation at a Westin hotel since I travel on business frequently and therefore my plans change frequently. I will need to cover the cost of this night myself.
June 6, 2014
Rated 3 out of 5 by SINK Very odd room configuration. Small room and small entrance
Was "upgraded" to one of 18 pure allergen free room from a tradition room. I did not think the room smelled fresh. The air purifier wasn't turned on (when we turned it on, it actually smelled "moldy").
We were able to find a meter parking space on the streets two blocks away late saturday evening. The self parking garage across the street on Columbia was gated off on both sides, maybe because of the marathon Sunday morning. However, when we checked out on sunday morning, we saw the steel gates lifted. Odd.
Opted for the welcome points instead of continental breakfast, so can't comment there. The room was very small, and the hallway was even smaller. Very odd configuration.
June 3, 2014
Rated 4 out of 5 by ardoukoba1 This hotel has the expected features
Nice well located hotel downtown San Diego. Easily accessible. Rooms are nice and quiet.
The restaurant has standard food but could certainly be better.
June 2, 2014
Rated 5 out of 5 by agcg57 Above and Beyond Expectations
My husband and I had such a great experience staying at the Westin with our 2 year old little boy. Molly from the concierge desk helped us plan a perfect evening out, and we really loved all of her recommendations. She was extremely helpful and so friendly. Molly really made us feel like VIP guests, and she even helped make our son's stay more fun with a cute little ducky for him to enjoy in the bath. Marina from room service was fantastic, and we really enjoyed our in-room dining meals. Overall, the people at the Westin made our stay so special, and they far surpassed our expectations.
May 26, 2014
Rated 5 out of 5 by CinciCathi Emerald Westin Staff Shines
This was actually my 2nd stay at a Westin in two weeks....from one coast (Arlington VA) to another (San Diego, CA).
My recent stay at the Westin San Diego was spectacular. From the moment I arrived to drop my car at the convenient valet, to the friendly and fast check-in, I felt as though I were at home.
This particular hotel is unique, the “emerald tower” shape allowing distinct and different layouts for many rooms. My room met the high expectations for a Westin room, but the layout and the SPECTACULAR view exceeded expectations. The view was gorgeous 24/7 and could be comfortably viewed from the bed or most any place in the room.
I participated in the Westin “Green” program, which was ideal for my stay, and allowed me to relax in my room without concern for daily housekeeping interruptions, yet I easily received any new provisions (coffee, clean towels or toiletries) by calling Service Express.
Although the Westin San Diego was busy and appeared to have some large events during my stay, there was no degradation in service or amenities. The weekend breakfast buffet was lovely and the lounge was a comfortable spot to relax, drink, eat or meet. The Westin San Diego certainly met the high standards set by Westin Hotels; but it was the Westin Staff who made it truly special. I noticed several members and managers late in the evening and first thing in the morning. All of them seemed to recognize you and greet you as a family guest. Melissa, at the front desk was warm, welcoming, and efficient. In the Lounge, Annie was amazing. Annie was able to juggle bartending and food service without every appearing stressed or slowing down. I was impressed as I watched her support over 20 people from the bar, throughout the Lounge without a hitch. I also appreciated her recommendation of the May Happy Hour Special, a generous and spectacular presentation of lump crab and shrimp ceviche, which was so good, I ordered it twice during my three night stay. As beautiful as San Diego is, I still almost didn’t want to leave the hotel.
May 22, 2014
Rated 5 out of 5 by AKask3305 Westin San Diego Hotel
Excellent service, great hospitality, incredible city view, location near to city center-public transportation. I hope next year to visit your hotel with my wife and my child for vacations at your lovely town. I'll make for sure good recommendation to Greek Government and to international travel guides/web sights . I was home far from home!!
Ensign Apostolos Kaskaras
CIWS Phalanx POC
May 15, 2014
Rated 2 out of 5 by Jamey Not up to par
The "green" voucher is a bad idea. I understand recycling towels, but part of the hotel service is a made up room. To make it worse, I never got to use the voucher. I had a drink in the bar, thinking it was the happy hour area, and had to buy the drink. If I had the voucher, it would have balanced. It was in my room, so no help there. I never did find the free drink area. It's a well kept secret, except for the sign by the elevator announcing it. I saw quite a few others trying to find it too. Its probably good for business at the bar.
The shower was on the verge of being too cold to be comfortable. I got out shivering. I mean really. So between no maid service and the cold shower; by the second day, I had enough and left early.
May 9, 2014
Rated 5 out of 5 by zooza This hotel has great features
I had an great time while attending a scientific meeting!
May 5, 2014
Rated 5 out of 5 by Tracy14 This hotel has excellent customer service.
The concierge, Molly, helped us plan activities for our trip. She assisted with booking tickets, securing transportation, and ensuring our questions were answered. Then, she followed up when we arrived to make sure things went smoothly during our stay.
April 26, 2014
Rated 5 out of 5 by Onthego3 Great hotel for business or pleasure
The staff was terrific and very accommodating to all my needs. I would recommend this hotel to business associates, friends and family.
April 21, 2014
Rated 5 out of 5 by JPS58 Great Hotel - Great People!
Everyone at The Westin was fantastic! Very accommodating and naturally friendly. Beautiful hotel. One suggestion when you book a room: ask for ocean view...
The wait staff at the restaurant could not be more pleasant and efficient. Juan was particularly helpful and friendly; really enjoyed meeting and talking to him. Meryl was also great at her job; they both represented the Hotel in an exceptional manner.
April 5, 2014
Rated 2 out of 5 by Traveler284ghfskk Overcharged and Manager would not call back
I booked with a rate that included parking. The manager let me know I had to park in Valet instead of Self-Park to get Parking covered. After checking out I was erroneously chrarged $120 ($40/night x3). I called twice and was told both times the manager would call back.
Be careful of the overcharging and lack of customer service to fix it.
March 31, 2014
Rated 5 out of 5 by BVarg weekend retreat
really enjoyed staying this weekend, the staff was very courteous and helpful, it was nice that they offer late check out without us having to ask for it. hotel is very central to all the activities we wanted to see and do.
March 24, 2014
Rated 1 out of 5 by hhhhh Doesn't deserve the Westin brand
Old hotel. Recently remodeled superficially. Bathrooms remain 1970s-style (with a few new fixtures). Workspace reminds very 1980s - no/few power outlets reachable from desk.
Summary: I cannot understand how this hotel met the criteria for the Westin brand. It feels like a Sheraton.
I hadn't been to San Diego in years. Consequently, I don't know the local hotels. I asked my assistant to book me at the Westin to save time on researching hotel. Unfortunately, my belief that Westin was a safe choice was absolutely wrong.
What a regret!
Service and staff and food were all completely acceptable.
March 21, 2014
Rated 5 out of 5 by Zoetrope96 Excellent Staff
The staff was friendly and helpful. Housekeeping was amazing! I had a wonderful stay and would go back again in a heartbeat!
March 16, 2014
Rated 3 out of 5 by Talt27 Surprisingly Disappointed
I regret to inform that my stay at Westin SD was NOT as fabulous as your reviews gush. My partner and I decided to switch up our usual accomodations to give your property a try for a night away after hearing many good things. As beautiful as everything appeared in online photos & on various sites, I was truly disappointed when we arrived, by both the room/ property itself and the aloof lackadaisical staff, especially for the expense of our stay for a single night. When we checked in the reception was unfriendly and when I asked if there were certain items in-room, acted annoyed that I even would ask-instead of just find out when I got in the room, replying "I don't really pay attention to WHAT is IN-room, I don't stay here or use a hair dryer" I was actually taken aback by the response as a female. Clearly he was in a bad mood but still unacceptable to respond this way. When we checked into the room- it was absolutely narrow, akward, & cramped (especially for 2) with no room in the closets for more than a few items to hang for myself. Then we were locked OUT of our room 2X due to faulty key.... where the second time we missed our dinner reservation since security took so long to come up and then had to actually physically CHANGE the lock on the door of the room- keeping us out for an hour- took even longer.... that was most annoying:/ The lounge restaurant was not the best either, our waiter was unfriendly and got our order wrong twice- merely because he was not paying attention and was more interested in taking his smoke break than serving us on a Sunday morning. At the price of the food I would expect better service. I hate to be so harsh but I with a hotel of your stature, the issues mentioned above should truly be addressed and corrected to maintain reputation and improve overall experience for guests such as myself. I truly do NOT feel that I am alone in this negative experience- I hope this helps you to address and improve the above issues experienced.
March 5, 2014
Rated 3 out of 5 by hpb5309 Over the bar, nothing to write home about
To the positive:
- The room was clean, the bed was very comfortable.
- Staff were friendly and helpful
- Location was good, easily accessible
- Their go-green program was a great idea (if you opt out of a day of housekeeping, you get perks)
- no vending machines anywhere in the hotel (which makes getting a drink or snack after hours a problem).
- no room service menu in my room, nor online, and when I tried calling multiple times no answer from the front desk to even ask about room service options
March 4, 2014
Rated 2 out of 5 by pathoman water pressure is pathetic
You put me in a room with no hot water and little water pressure..Even after the room switch, the water pressure in the sink was suboptimal The ice machine on the floor never worked during the entire stay despite being told by the front desk that it was fixed. The food at lunch was horrible. The front desk staffing was minimal with long wait times and staff who seemed clueless. One of the worst hotel experiences in recent memory for the price.
March 4, 2014
Rated 4 out of 5 by T215 great staff!
From the moment we checked in the staff was so great! The ladies working at the bar, our breakfast server & the doormen were outstanding & I would stay here again just for them! The beds/rooms are always amazing but when the staff is friendly & kind, it makes all the difference. Thanks for a great stay!
March 3, 2014
Rated 5 out of 5 by MacN Great Stay
Nothing was to much trouble from all the staff.
Would like to make a special mention for the lady who always served my granddaughter and myself in the lounge bar with our meal requirements, she was always patient and helpful.
Would definitely recommend this hotel for families. with children
February 22, 2014
Rated 2 out of 5 by Alwaysjamin Great property, less than average staff
Upon arrival to the property my expectations were high having stayed at hotels of similar caliber. Upon check in Cora seemed to be fumbling at her job quite severely and had somewhat of a confrontation with the guest just before us. This was a little embarrassing to witness and made my colleague and I feel uncomfortable from the very beginning. As we checked in she incorrectly told us how much would be authorized on our credit card, promised us that it would reappear right away after check out (which it did not), and had a tough attitude with us along the way. I brought this to the attention of the Manager who offered a free breakfast and an apology but didn't really seem all that concerned that this might be an issue. Later at check out a different guest relations specialist worked with us (Kim?) she was very helpful and completely opposite of Cora. I was surprised when she asked me if I was a loyalty member. I told her that I was not and she invited me to join which neither Cora nor her manager did. I would think that this a very important part of their business since I am much more likely to return to such a property now that I am a member. Unfortunately, this did not tip the scale for me and until better hiring and training of the properties employees is addressed I personally will not return or recommend this property. Especially, when there are so many other outstanding brands to choose from closer to the Bay at a competitive price. Save yourself the disappointment and do not stay here.
February 20, 2014
Rated 3 out of 5 by Evan97 So much issue with faucets
I am not sure why the hotel has so much problem with faucets. The sink faucet in my room is painfully dripping rather than running when turned on. I had to wash my face in the bath tub. I noticed some of the faucets were out of order in the public restrooms.
During our conference the noise from restroom remodeling on the 3rd level was very annoying. It really interfered with our meetings.
February 19, 2014
Rated 4 out of 5 by dpclawyer Staff
When I arrived, the internet was not connecting in my room, which was a problem because I was in town for work. The staff, particularly Bre, who responded to my calls, Leon at the front desk, and Ray, the bellman who helped me move to another room, were terrific. Every staff member I encountered was gracious and attentive. I am most appreciative.
February 19, 2014
Rated 5 out of 5 by MesusanL Above and beyond
The staff of this hotel made me feel like family!! I was suffering a nasty cold and front desk angel robecca gave me a movie for my room while I sipped tea and tried to feel better - soooo sweet!!! Juan in the restraunt made me feel like I was at home at my moms dinner table - everyone was so sweet and so caring- really made a difference!!!
February 19, 2014
Rated 1 out of 5 by Eddie808 Didn't change the sheets!
I spend 100-150 nights a year in hotels, so I know the bad habits of the housekeeping staff. The first thing I do when I enter a room is check the sheets. Sure enough, the ones on my bed had not been changed. I'd upload the photo I took of the long black hair in the bed if I could. When i called the desk clerk to come see, he said he couldn't. But he wasn't too busy to go outside to smoke. Westin's never fail to disappoint me. This was the only room in town, so I was stuck.
February 17, 2014
Rated 5 out of 5 by AJP2014 Great Hotel
We were visiting San Diego for a conference and stayed at the Westin San Diego. Donald checked us in and he was GREAT! He provided wonderful service and the hotel was very nice. We will definitely stay there again.
February 5, 2014
Rated 5 out of 5 by DezMaz Excellent service and hotel
This is a must-go for San Diego business travelers. The rooms are quite lovely and service impeccable and the food was surprisingly quite special for a big-box hotel.
February 5, 2014
Rated 1 out of 5 by Traveller54321 Very dissappointed
The hotel is under major renovation, which is a nightmare for the customer. Drilling, knocking, very dusty environment, limited access to elevators. They charge full price plus 14 $/day internet connection in the room. According to website information, the renovation was supposed to finish in January 18, 2014 but it is still ongoing! I travel a lot, but never experienced such a poor conditions in 3+ star hotel. I am not a chronic complainant, this is the first time writing review, but there was no way to ignore it.
January 21, 2014
Rated 5 out of 5 by edmi Easy walking distance to Gaslamp Quarter
Centrally located with easy walking distance to piers, sights and Gaslamp Quarter.
January 20, 2014
Rated 5 out of 5 by SRH20 The Hotel and Staff were fantastic
Although the hotel is going through renovation the hotel was wonderful and the staff exceeded our expectations. Molly, the concierge made our 20th wedding anniversary so special. We would like to extend a special "thank you" to her for everything she did to make our stay special. We would recommend staying here. It is close and convenient to everything.
January 17, 2014