Rated 1 out of 5 by Jennica1977 Hotel is a total disappointment
I am a Gold SPG Member and chose this hotel for the location. However, the hotel itself is in poor condition and in need up updating and normal maintainance.
Our room was dated and in desparate need of a remodel (carpet very worn and patched up, window shade fell down when trying to open it, desk must have been recently stained to cover scratches because it was coming off on our clothes and hands while sitting at the desk, etc).
Also, we were told that a late check-out of 4:00pm was extended to us due to our SPG status, but when we returned to our room after shopping at 3:15pm, we could not gain access to our room. Had to go downstairs with all of our bags and ask for someone to let us back in our room.
Very disappointed in this hotel. The only thing it has going for it, would be the location.
August 13, 2014
Rated 2 out of 5 by Ginalola1978 July 31 to Aug 3 Chicago Michigan Ave
We had bugs in room, that actually crawled up on us! No one asked where they were. When someone came up to move us, he wouldn't even come into the room. Makes me wonder if they even did anything about it. No one checked with us the next day. Even though they apologized and took 50$ off bill, it really felt as if they didn't care almost seemed as if this has happened before. This was our first experience in a Westin and we were extremely disappointed with the total quality for the price!
August 13, 2014
Rated 3 out of 5 by JennBunny Great Location
This hotel is in the perfect location to everything downtown, and easy to walk to many attractions as well as food places. I was disappointed in our room, it was not the quality I have come to expect from any Westin property (dusty, needed paint, not the cleanest) The Lobby area of the hotel was very nice. I was also disappointed to have no SPG recognition, especially since my entire stay was with my SPG points. I would recommend this hotel for the location.
August 17, 2014
Rated 5 out of 5 by Maggiemay162 This hotel has a great location.
This hotel is located in an area that is easy and safe to walk to restaurants, retail shopping and local attractions. My husband and I stayed at the Westin Michigan Avenue for a relative's wedding, held at the hotel. The rehearsal dinner was off-site within two blocks away and took less than five minutes to get there which was to our advantage as we arrived late to the hotel. The check-in process was smooth and fast, and staff was very courteous. Breakfast, the next morning after the wedding, was in a private room of the restaurant at the hotel - found the food and service to be excellent!
June 14, 2014
Rated 3 out of 5 by Jayb Good standard Westin hotel in downtown Chicago
I am fan of Starwood hotels and like the Westin best of the atmosphere, decor, price and service. The Westin on Michigan Ave was good but not great. Check took longer than expected even in the SPG member line. A fedex package delivered to my room took close an hour form the time i called. the elevators were old and slow (but refurbished inside). and worst of all, and a pet peace of mine, the room doors slammed shut extremely loudly. My neighbors woke me up when they returned to the room. and the room walls are thin or not insulated, you could hear people talking in the next room.
June 27, 2014
Rated 5 out of 5 by Kmack0215 Fantastic
As a frequent business traveler, choices for hotels are many, however this past weekend was about my college bound daughter.. The Westin Michigan Avenue was fantastic! From the parking attendants, to the front counter to the welcome gift from the General Manager the service was impeccable... If you are in for Chicago for business or pleasure, this is the property to seek out!! Thank you for a fantastic weekend!
August 18, 2014
Rated 5 out of 5 by Hatice67 Excellent Experience
My experience as a whole was delightful from the moment I walked in to the lobby. Everyone was friendly and guided to me through the hotel with a smile. I was already checked in and they had my keys ready for me. Considering the fact that it was a very hectic Friday evening, I did not wait at all to recieve my keys. The rooms were very clean. The bed was my favorite part of the entire experience. . Thank you for a wonderful stay. I will definitely be coming back.
March 1, 2012
Rated 4 out of 5 by Trixie We love the location
We love the location of the hotel and come here annually for a girls getaway. For the past three years we have had a issue with our rooms. This year, we had a problem
with the bsthroom plumbing. We called In the morning to report the problem. When we returned to our room at 3pm, it had not been repaired. We placed another call and someone did come and told us they had fixed the problem, however, after they left it once again was not working properly. Since we had two adjoining rooms, we were able to use one bathroom, but it was an inconvenience,
At this point, it was the last night of our stay and we were tired and not wanting to stay up and wait for maintenance so when they called, we told them not to come,.
June 27, 2014
Rated 4 out of 5 by MarionUK Fantastic Location
Very comfortable rooms and service from staff was excellent. It was a shame that sleep was disturbed in the middle of the nights there by the loud banging of bedroom doors (difficult not to do). Soft closures are needed!
August 27, 2014
Rated 5 out of 5 by YAM628 Great Views Available
I am a hotellier and had an opportunity to bring my family with two small children downtown for a trip to Navy Piers Winterwonderland. We had an amanzing time. I had a bit of trouble figuring out where the line for check in was (even as far as upsetting a woman I did not realize was already waiting behind me) but Stephanie saved the day. Once I was greeted by her she was friendly, welcoming, and engaging. The room was perfect. My children could not get over the view it really made the stay. The beds were, as promised, heavenly. I only wish we had more time to spend visiting the outlets...maybe next time.
December 30, 2013
Rated 5 out of 5 by HenryK Best place to be in Chicago
Location is right next to Hancock building, Water Tower Place with Macy's and lots of other stores in the "mall", and Bloomingdale's. Great restaurant inside at the Grille, and Rosebud Steak House is a very short walk around the corner.
Great views from the East tower- we had a great view from 26th floor of Oak Street beach and the lake!
Nice amenities in bathroom.
Staff was very helpful and professional.
Starbucks in lobby was nice for early morning treats, they open at 6.
Flower scent in the lobby was refreshing.
3 elevators in East tower so there really was no elevator wait time-they were very quick to respond, and I think there were 3 for the West side.
Will definitely stay here again.
May 12, 2014
Rated 2 out of 5 by NickandMary no sleep
assigned a room with the freight elevator directly across the hall. the noise from the activity of the elevator made it impossible to sleep during 1st nights stay. had to battle for 4 hours with staff to get them motivated to relocate us for the 2nd nights stay. Frankly, how anyone can think it is OK to put occupants in a room like that is not acceptable. Someone should've offered to refund the 1st nights stay, the lack of sleep.made it hard to get through the next next day and pretty much ruined the trip to Chicago.
July 29, 2014
Rated 3 out of 5 by ChrisDrexel Needs Improvement
Check-in did not go as planned and I was very disappointed. I was traveling with three adults and three young children/infants. At the time of reservation, I made a request to have adjoining rooms. The hotel confirmed in advance via email that my request was accommodated; however, at check-in the individual was perplexed with my request and stated that there was no record. After a long extended day and showing the individual the confirm delay, we received the adjoining rooms (non-SPG floor) and the junior suite (not really) smelled as if a heavy shampoo was used to clean up after a corporate event.
October 2, 2013
Rated 5 out of 5 by NativeChicagoan Always scared of horror happening, not at this hotel
I live only 3 miles away from this hotel. My husband and I wanted an in-town getaway from the kids.
Everything went smooth, from letting us double park to drop off our things, to check in and signing us up for the rewards program. It was flawless! Everyone was professional and nice.
The room was spotless, no sign of scary things like bugs of any kind. The pillows are comfy (and I use temperpedic at home so I typically don't think other pillows are good)
Bed was comfy too and we had a little slice of a view of Michigan avenue.
This place is a winner even for a native Chicagoan who lives nearby!
January 21, 2013
Rated 2 out of 5 by Jane66 Hotel not staffed to handle capacity
The staff was friendly, but we arrived at 11:00, knowing we could not check in unitl 3:00, so the family headed out to shop and sight see. Others arriving at 3:00 and later received their rooms beore we did - which was at 7:00 pm after shopping and waiting in the lobby for three hours, with crabby kids! Al the arline employees were given priority to check in before we were - they waited maybe 30 minutes for their rooms. Every day we saw people waiting for tieir rooms - appears the hotel does not have enough cleaning staff. The staff at the desk were all very young and inexperienced, but friendly.
January 2, 2014
Rated 4 out of 5 by marysmith3 This hotel has excellent room service
I ordered breakfast to my room twice and both times, the quality of service and the quality of the food were excellent.
August 26, 2014
Rated 4 out of 5 by StyMO Billing
Upon check-in the agent did not explain the initial amount that would be charged to our credit card includes an additional "security deposit." Our folio statement that we got via email showed a charge greater than we expected. The Westin wanted us to call weekdays between 9a-5p to discuss this, which we are not able to do. I was able to get the on-duty manager to explain our statement to us on Sunday night. It was a bit of a hassle but could have been avoided with a thorough explanation upon check-in.
July 28, 2014
Rated 2 out of 5 by DisappointedinChicago NON-Heavenly bed
I'll start by saying the location of this Hotel is perfect for exploring Chicago and we loved it. The restaurant was also surprisingly good and really cool. Unfortunately the Beds and decor reminded me of a motel not a Westin. The bed was very uncomfortable, the pillows lumpy, and the sheeting coarse. We complained at the front desk but were told that "it is what it is". I am SPG Gold and travel a lot for work and fun and have stayed at SPG all over the world. I was not impressed with this hotel and would look elsewhere when returning to Chicago. At a minimum they need to provide a Heavenly bed!
August 22, 2013
Rated 3 out of 5 by sas1275 This hotel needs an active security officer
Love the location of this Westin but found several areas lacking. Our 5th floor room was very small and our only view was of the hotel's exhaust systems. The bathroom needed to be cleaned more thoroughly. The most upsetting situation occurred on Saturday night/Sunday morning. Between 12:30am and 4:00am there were approximately 5 groups of very loud and completely obnoxious people that went down our hallway - waking us up each time. I cannot imagine that there are not security people monitoring guests as they come in to head off such issues before those groups are on a floor full of rooms of sleeping guests. Our check out clerk did not even ask us how our stay was. We will not be returning.
January 28, 2013
Rated 5 out of 5 by Kareno Great stay
This was a excellent visit we ate in for lunch and breakfast the food was great and the staff was outstanding. Great food good value especially being in the city. After we got home my son realized he left his ipod behind so disappointed to end such a great weekend. I called the hotel just in case someone found it Antonio Thompson Security took my call went immediatly went upstairs in search of it took my number called me back. The maid had found it I was thrilled so was my son. The ipod was promptly sent to us. Things like this do not happen often today,I would like the two of them to be praised for honesty and pride in the job they do for you Thank you and happy holidays to you and your st
December 18, 2013
Rated 2 out of 5 by Nique263 Very disappointed...not what I expected from the Westin
By far, this hotel location was one of the most disappointing of all of my Westin hotel stays. Although it has a great location in the loop area of Chicago, the room was terrible. When we arrived there were multiple yellow stains on the white bed spread an it looked as if someone had simply pulled the covers up after a nights' rest. It simply was not clean. The room was also sparsely decorated and just underwhelming. And, to top it off, the bathroom stopped working in the middle of the night. My husband had to fix it so that we could sleep through the night. You never want to find out that your toilet has stopped working at 3am. Very poor experience. I will not return to this hotel location.
January 20, 2013
Rated 4 out of 5 by Btrivedi Consistently Great Hotel
I travel for a living and have stayed in numerous cities at numerous hotels across various chains. SPG has always been my preference and it is because of hotels like this one. The staff is courteous, attentive, and proactive. They have taken care of the requests I have had (no matter how difficult to execute) and done so without issue. I wish this hotel had a club lounge for snacks and such but given how the staff can provide work arounds, it hasn't really been an issue. I have stayed in Chicago for the last year and between the two Westins in the city, I have had a great experience.
May 11, 2012
Rated 4 out of 5 by FunFriends This hotel is a great location
We were walking distance from several great restaurants and from the shopping district where we spent most of our time. Although it was located in a very busy section of the city, the rooms were quiet and extremely comfortable.
August 21, 2014
Rated 4 out of 5 by makp great location
This was a great location and facility for a large family to gather for a wedding.
August 25, 2014
Rated 5 out of 5 by LFRo Wonderful Wedding Weekend
My son was married at The Westin Michigan Ave. on 3/2/13. We had many guess from all across the country staying at the hotel. The hotel staff was very polite and attentive. The service in the restaurant for morning breakfast with a large group was fabulous. Phyllis Washington, the Asst Catering Manager was very easy to work with. The food and presentation of the food at the wedding was outstanding! For such a large group, to have a five star meal is unusual at a wedding. Guest raved, ballroom and view is lovely, location of hotel is fabulous and all are very happy with The Westin! Thank-you!
March 12, 2013
Rated 4 out of 5 by JetD August stay
We have stayed here many times. This time was my least favorite experience. The toilet had a very thick layer of mold under the rim. also on the Saturday evening, from 8 pm to 12:30 am we were literally rocked out of bed by a wedding reception being held on the floor above us (16).
August 19, 2014
Rated 5 out of 5 by JustinC Great customer service!
My husband and I are returning guests to the Michigan ave Westin. I called today about an upgrade and was given great customer service from Rita at the front desk. When I called back to book the upgrade, Janice and James in reservations were very helpful. Thank you Westin for doing it right! I'm looking forward our stay with you this weekend. Can't wait to see our view from the room!
April 17, 2012
Rated 3 out of 5 by welltraveled43 Staff was great! Lovely room, no pool.
This was a nice location on Michigan Avenue just across the street from American Girl Place and Cheesecake Factory. Staff at concierge desk was great-went the extra mile for me with my freezing and storage of breastmilk. For this I will always like them. The room a bit warm due to no a/c on in the winter...one night maintenance came up and opened our 15th floor window for us for a little while which cooled down the room nicely, he then closed it. Disappointed no pool but they do have reciprocality with the W five blocks away (too hard to walk there for a swim with three children). Starbucks in lobby a plus, and The Grill was good food (pricey), good service, and fun bar. Clean hotel, comfy beds.
March 17, 2013
Rated 5 out of 5 by ck0621 Excellent service
I was very pleased with the service I received. I was surprised when I got free Wifi and bottled water. Though the water wasn't in my room until the last day it was nice to have that perk. The staff was very nice and welcoming me. They also went above their call and printed out my boarding pass for my trip home since i wasn't able to print it at the appointed time.
March 22, 2013
Rated 4 out of 5 by MarkusW Recent Stay in Chicago
Upon my arrival I had already received a room cancelation email because my travel agent had booked the hotel for an additional night to ensure I could get into my room at 6am after my red-eye flight. I do this all the time, but I have never had the room cancelled on me. When I showed up I was assigned a room that was already occupied. After scaring the guests by entering their room as they were sleeping I was assigned a room that was available, but hadn't been setup with water, shampoo, etc. The following day my room was also not cleaned. Not the best Starwood experience unfortunately.
August 23, 2013