The Westin La Paloma Resort & Spa

  • 3800 East Sunrise Drive
  • Tucson,
  • Arizona
  • 85718
  • États-Unis
  • Carte

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Rated 4.1 out of 5 by 244 reviewers.
Rated 4 out of 5 by The staff and amenities pleasantly surprised me. I arrived at this resort one day prior to my conference. My husband and I were able to enjoy the gym, which met both of our needs. We are looking forward to a return trip next year. I enjoyed going to the adult pool where I was able to relax with others that wanting the same thing, too. July 19, 2013
Rated 5 out of 5 by Enjoyed, again! One of the most beautiful properties we've stayed at. It had been some time since our last visit and the remodeled rooms and grounds are beautiful. However, we did miss having the quail outside our room! Not a single sighting either mornings. Did you guys not renew their contract? ;) September 1, 2013
Rated 4 out of 5 by The Hotel The pool was great, it had a slide and a swim up bar! The food was very good, well prepared. Our room was very clean, only one robe for some reason. shower head was cool. Toilet is not designed for short people at all. The staff was very nice and easily available if needed. October 17, 2013
Rated 3 out of 5 by remodeled rooms were nice the pool is the reason my husband and I come there and bring my granddaughter who is 2, I noticed a lot of people that did not look like they were paying guests (no wristbands) and there were big kids in the kid pool and it was dirty and kids in the adult pool and spas. August 8, 2013
Rated 3 out of 5 by Pool Staff Had to ask three times to get food and drink at the pool. Half-assed effort to clean tables by staff. This is a high profit area for you guys. Won't make the same mistake twice. Next time, I will clean the table myself after getting the kids lots of McDonald's food. September 2, 2013
Rated 5 out of 5 by top of the line hotel Met all and more expectations. Beautiful resort, great staff/customer service and will plan on visiting again to try the spa and golf! January 20, 2014
Rated 3 out of 5 by Check In Time With a five star resort, when check in says 4:00 you should be able to be in your room before 5:00. We were not the only ones waiting in the lobby. Thought they could have offered maybe a free drink at the restaurant or something for the wait. That did not happen. August 5, 2013
Rated 3 out of 5 by The employees were all great All of the personnel were very accommodating. We did have problems with our room. In one day the A/C leaked, later the TV didn't work and finally the shower wouldn't drain. All the problems were fixed but it was just not what I expected from a luxury resort. September 2, 2013
Rated 4 out of 5 by Great Place to host a Meeting I attended the Leading Change Conference last week and I must say ADE's choice of the La Paloma was an excellent one. The hotel staff were friendly and efficient. My room was spacious and it contained the most comfortable bed I have ever slept on in a hotel. June 28, 2013
Rated 3 out of 5 by Very disappointed This was my first visit and we had to wait 3 hours to get our room, no apologize or explanations. We final went to the manger and they gave us a room smaller than what we requested. again no reason we took the room as we were tired of waiting August 19, 2013
Rated 5 out of 5 by Strive for Excellence Using the criteria for observation, continue to excel beyond the categories listed. My first visit provided a thoroughly enhancing experience. January 6, 2014
Rated 5 out of 5 by Best Staff, Great Hotel I greatly enjoyed my recent stay at the Westin. The room was spacious and comfortable. The staff extremely friendly. The facilities were excellent. They went out of their way to accomodate our group in every way. November 18, 2013
Rated 5 out of 5 by Hotel stay-August The hotel is an excellent venue with great rooms, food, facilities and especially staff. People were so friendly and helpful. I would recommend the Westin a a go to place. The tours and activities from the hotel are also excellent! September 1, 2013
Rated 5 out of 5 by Wonderful Hotel Stayed for 3 nights while visiting our son at the U of A. We were in building C overlooking golf course. Room and view were just perfect. Staff was very friendly and always helpful. Highly recommend this hotel. October 6, 2013
Rated 5 out of 5 by Best staycation yet We have stayed at several AZ resorts taking advantage of their summer rates and found this to be the best value yet. From the room, pool,facilities and location everything was first class. We shall return. September 5, 2013
Rated 4 out of 5 by Family Pool and surrounding area I am concerned about how slippery it is to get out of the pool and walk back to our chairs or the restroom. I was really worried that one of us might slip and fall. There were 6 of us staying at the hotel. August 12, 2013
Rated 4 out of 5 by Love the resort but.. Azul bar/restaurant is nice but the service is really slow. The servers spend more time around the bar chatting then being aware of their clients. We were offered extra points for being a SPG member but due to our needs we wanted clean towels so we didn't choose the points and opted for housekeeping to clean our room. They gave us new towels/sheets but didn't clean our room, I have photos and wonder why we were even offered the extra points and denied them because we wanted our room cleaed.. when they didn't clean the room. Our trash was full, room service tray sat out way too long and we missed napkins/salt/pepper shakers etc all was left. with the photos I have, think we deserve the extra 500 points. The service at the front drive is amazing!! Joe and Dexter when we pulled up remembered us and called us by name!! The went above and beyond to greet us make us feel as if we were family returning for a visit! They helped to us to over look the little things that were off. Room servers we amazing! We opted not to eat at Azul with some of the issues we endured so we ate in our room. They were prompt and polite. November 17, 2013
Rated 5 out of 5 by This Resort is AWESOME My family stayed at Westin La Paloma in Tucson AZ it was AWESOME... the rooms were super clean, the beds were beyond comfortable, my kids LOVED the pool and slide!!! Highly recommended for families!!!!! August 26, 2013
Rated 2 out of 5 by No attention to detail Door man aggressively sought tip on two interactions. No room service menu and had to place a reminder call after 45 minutes. One towel. Dirty water glasses in bathroom. Lobby was great! October 24, 2013
Rated 3 out of 5 by Great possibilities No recognition of Preferred Starwood status. No newspapere or continental breakfast. Excessive charges I.e. $6 for a bottle of Poweraid at halfway house and $16 for a crappy box lunch. Very offensive. June 2, 2013
Rated 5 out of 5 by New update to hotel was fabulous This stay was one of the most enjoyable we have had at any hotel in many. many years. The new decor was appealing, the beds and linens were top notch and the immediate surroundings very pleasant. August 23, 2013
Rated 3 out of 5 by Rooms are average Shower didn't drain, bath tub is small and the layout of the hotel is extremely inconvenient for the "amenities" they have. December 16, 2013
Rated 5 out of 5 by Excellent hotel in a great location. Beside being located in an ideal location with gorgeous mountain views this hotel has so many amenities. The staff was very courteous and the food at Azul is superb. November 7, 2013
Rated 4 out of 5 by Lovely place, food over-priced The Westin La Paloma is beautifully located with views of surrounding mountains. There is native-appearing landscaping that is quite beautiful and the pool looks amazing (I was there for a conference and didn't end up using it). Our room was clean and nice with a really comfortable bed. The staff were uniformly helpful and very polite. When I booked my room the rep went above and beyond to find me a deal and was super nice. Great to have the free shuttle to a very nice local shopping center. I am not a golfer so can't comment on that part. My only issue was the food--it is very expensive, even for a resort, especially room service (about $80 for a pasta dish, a chicken dish, and 2 salads). This would have been ok if the quality was excellent but unfortunately was not--chicken over-cooked, salad dressing in a packet, pasta tasty but very simple, probably cost about $3 to make. Brunch tasty but also very expensive and generous gratuity included for a group of 3--frustrating when (1) we did the buffet and (2) our server disappeared and we had to go in search of someone to pay as we needed to leave for the airport. October 24, 2013
Rated 4 out of 5 by Pool side service The hotel and the location was beautiful. My only issue was the pool side service needs improvement. I did not get checked on near enough and had to wait too long for what we did order. July 1, 2013
Rated 5 out of 5 by Breakfast was lacking....big time Ordered eggs benedict, orange juice and coffee at the restaurant. The English muffin was hard as a rock and the potatoes were overcooked. I.E. Excellent hotel, don't eat on property. August 8, 2013
Rated 5 out of 5 by This hotel has great features The staff went beyond my expectations in making me feel welcome. The newly remodeled rooms were well done and comfortable. December 7, 2013
Rated 5 out of 5 by Didn't want to leave!!!! Stayed overnight for a business trip. Gorgeous room! The staff was super friendly and helpful. I didn't want to leave! Thank you for the wonderful experience! September 5, 2013
Rated 4 out of 5 by Weekend of 8/16 Slumber Party is not an event I would have at a Westin - makes place seem extremely trashy. Felt bad for any families with children staying there this weekend. August 19, 2013
Rated 5 out of 5 by Great Business Stay From the welcoming greeting to my departure the stay was fabulous! The walking trail in the early morning was memorable, full of desert wildlife. October 7, 2013
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