Rated 3 out of 5 by Rich84 First experience at this hotel
Just checked in. Front desk provided my room. Upon entering, room was not even cleaned. Immediately called front desk. They said they would come and clean it immediately. My response was no and asked for a new room that was prepped and ready. Finally we got our room. Clean and felt comfortable. Just was disappointed giving me a room that wasn't even ready. Other that the stay was ok.
July 8, 2013
Rated 5 out of 5 by Chiqui The pool area was beautiful
I would consider bringing my family to this hotel for a vacation. It has something for all.. The pool area is beautiful a wonderful place to relax and have fun..
March 27, 2014
Rated 4 out of 5 by TucsonGirls Fun in the Sun!
We stayed for a couple of nights and had loads of fun at the pools and with the slide. We were excited to eat at the swim up pool but disappointed in the selection and found the location noisy.
The hotel room is decorated nicely and has interesting features such as the fold out tables, soft closing doors etc.
Overall, we thoroughly enjoyed our stay and look forward to returning.
August 31, 2013
Rated 5 out of 5 by W5109 Perfect Getaway
Just a few thoughts on our visit to the Westin La Paloma. The property is absolutely beautiful,with multiple pools and a great water slide. We played golf at the resort several times and the staff was great. We had access to the Country Club facilities and found the service and food quality to be terrific. I would highly recommend this resort for a golf visit or meeting venue.
October 10, 2013
Rated 5 out of 5 by MRSK18 Beautiful resort, great staff
I stayed at this resort recently for close to three weeks. I was traveling for work and regrettably unable to fully enjoy the resort. The grounds are beautiful, rooms are great (very spa-like) and the staff was incredibly kind and helpful.
March 12, 2014
Rated 3 out of 5 by Sanders03 Relaxing time but room and some staff needed improvement
Overall my family and I had a great time. My in-law stayed in the room next door and had checked in a few hours ahead of my wife and I. Upon entering the room an odor hit you in the face, a damp musky smell. Had I checked in earlier I would have ask for another room, being that was not the case I opened a window and proceeded to the pool. At the pool the service was nothing to be impressed with, my guess was that, because the gratuity was already add to the check they did not seem to care how fast or how often to check on you. At check out I notified the front desk of the smell in my room and was told that had never been reported before. That kind of answer made me feel like I was making this to get something for free. I just wanted to report the issues. The answer I received was that the maids would be notified. I gave this hotel an overall average rating because we spent the majority of our time at the pool.
September 2, 2013
Rated 3 out of 5 by MeRN Some good, some bad.
We usually 'stay cation' at another resort in town but could not because they were sold out. We thought we'd try this one with the idea that we might switch from the resort we'd been going to for over 10yrs. That said, it doesn't look like we'll be changing any time soon.
First the good: the staff were very nice. The food at poolside was delicious, the bartender awesome, but we could have lived without the tons of flies trying to land on us and our food. The jets in the cold water whirlpool did not work. Worst of all, our in-room phone stopped working mid-call to the front desk when we called for a ride and some help with our bags at check-out, that was AFTER the phone had rung about 20 times, and that was our 2nd attempt, after having given up when it never got answered the first time.
The front desk person did not seem too concerned about the phone situation at all.
We'll stick with our 'old faithful' resort.
August 13, 2013
Rated 5 out of 5 by Rbdj Great golf course
Had an outing there with our conference. Staff was great.
April 2, 2014
Rated 5 out of 5 by ORANGE1 reSTURANT terrible
the FOOD IN THE restaurant was TERRIBLE
what A SHAME GREAT VERY LOVELY SETTING TERRIBLE FOOD WAIT STAFF NEEDS MORE TRAINING AND HELP
March 20, 2014
Rated 5 out of 5 by Arnie59 Location
I was very impressed with the landscaping and cleanliness of the resort. The rooms were very nice and maintained. Did not get a chance to use the pool area but it looked very impressive as well.
March 7, 2014
Rated 5 out of 5 by Deluxe247 Best Resort for Anyone!
My wife and I love spending time here!! This is our favorite place to take a "State-cation". Beautiful scenery, relaxing atmosphere and very friendly and hard working staff dedicated to make all of the customers happy! The main bar is the best place to hangout! Ask for Sal....
January 27, 2014
Rated 5 out of 5 by EclecticCitizen EV friendly comfort
The staff were very accommodating of charging my electric car, even with my late night arrival. Beautiful finishes in the room, very comfortable stay.
March 7, 2014
Rated 5 out of 5 by ActionJackson Amazing Stay
I was warmly greated and checked in by Jose Flores and was so grateful to have such exemplary customer service.
The resort is absolutely beautiful. The rooms were clean and comfortable. The pools and grounds are spectacular. I had one of the best staycations ever.
January 24, 2014
Rated 4 out of 5 by Counselor101 All is Well Here
This was a very peaceful place to stay. Unfortunately, they offer "go green" to help with cleaning the rooms each day and that holds up the incoming customers as we waited for over an hour for our room. Other than that, this was a great place to stay and all is well with me and my family recommended this resort.
July 19, 2013
Rated 5 out of 5 by dick718 This hotel has a great location
Wonderfully located at the base of the mountains. Quiet atmosphere and a great golf course. Loved the services provide by everyone.
March 8, 2014
Rated 5 out of 5 by Mark202 top notch staff
It had been several years since we stayed at Las Paloma, but they actually remembered us well.
As in the past, the staff delivery is that of the best 5 star hotels.
Grounds are the best of the top hotels in
Tucson and the country club is still top notch.
January 27, 2014
Rated 4 out of 5 by BillN Tasteful and Surprisingly Quiet
I'd return to this stylish and well kept hotel, despite not receiving a Platinum upgrade suite and despite the dominance of large business groups among the guests. My room did not seem substantially different from the hotel's average, but that standard is pretty high to begin with and it easily met my needs as a solo traveler; if I were with my wife, we'd have likely have judged it pleasant but not exceptional. The open building style means no enclosed hallways to concentrate the noise of outside talkers (the curse of many hotels) and the room door had a real seal without the typical annoying bottom gap; the nighttime quiet was blissful. Azul restaurant turns out good plates, but variety is modest, especially for a "resort" where one generally takes most meals in. The restaurant was never more than 1/3 full at any time during my 3 night stay as the large groups had sequestered themselves in private meeting rooms, and I suspect this lack of patronage makes it unproductive for the kitchen (and the wine list) to be more extensively adventurous.
January 31, 2014
Rated 3 out of 5 by Lpsd1 Service needs lots of improvement
Room did not have room-service menu. Took 30 mins to get one. Finally got our food, and order was wrong. Upon checkout, rate was not what was quoted, which required extra 10 mins to sort out.
La Paloma thinks it wants to be high end, but does not know how to be more than average.
November 24, 2013
Rated 4 out of 5 by BW620 The staff and amenities pleasantly surprised me.
I arrived at this resort one day prior to my conference. My husband and I were able to enjoy the gym, which met both of our needs. We are looking forward to a return trip next year. I enjoyed going to the adult pool where I was able to relax with others that wanting the same thing, too.
July 19, 2013
Rated 5 out of 5 by BHamilMesa Enjoyed, again!
One of the most beautiful properties we've stayed at. It had been some time since our last visit and the remodeled rooms and grounds are beautiful. However, we did miss having the quail outside our room! Not a single sighting either mornings. Did you guys not renew their contract? ;)
September 1, 2013
Rated 4 out of 5 by Nickest85 The Hotel
The pool was great, it had a slide and a swim up bar! The food was very good, well prepared. Our room was very clean, only one robe for some reason. shower head was cool. Toilet is not designed for short people at all. The staff was very nice and easily available if needed.
October 17, 2013
Rated 3 out of 5 by shell50 remodeled rooms were nice
the pool is the reason my husband and I come there and bring my granddaughter who is 2, I noticed a lot of people that did not look like they were paying guests (no wristbands) and there were big kids in the kid pool and it was dirty and kids in the adult pool and spas.
August 8, 2013
Rated 3 out of 5 by poolguy Pool Staff
Had to ask three times to get food and drink at the pool. Half-assed effort to clean tables by staff. This is a high profit area for you guys. Won't make the same mistake twice.
Next time, I will clean the table myself after getting the kids lots of McDonald's food.
September 2, 2013
Rated 5 out of 5 by Mdacckc Wt hotel
Excellent hotel and location
March 9, 2014
Rated 3 out of 5 by LALD Check In Time
With a five star resort, when check in says 4:00 you should be able to be in your room before 5:00. We were not the only ones waiting in the lobby. Thought they could have offered maybe a free drink at the restaurant or something for the wait. That did not happen.
August 5, 2013
Rated 5 out of 5 by Ouyang One of the best choice
Westin La Paloma Resort & Spa is one of my favarit hotels. The location, facility, food are excellent. It is the place to make my family relaxed. This hotel is my top choice when I travel to Tucson.
January 23, 2014
Rated 3 out of 5 by Kate19599 The employees were all great
All of the personnel were very accommodating. We did have problems with our room. In one day the A/C leaked, later the TV didn't work and finally the shower wouldn't drain. All the problems were fixed but it was just not what I expected from a luxury resort.
September 2, 2013
Rated 4 out of 5 by Jallii9 Great Place to host a Meeting
I attended the Leading Change Conference last week and I must say ADE's choice of the La Paloma was an excellent one.
The hotel staff were friendly and efficient. My room was spacious and it contained the most comfortable bed I have ever slept on in a hotel.
June 28, 2013
Rated 5 out of 5 by klr6 Beautiful Hotel
Beautiful place. Very relaxing. Great staff. A++
March 2, 2014
Rated 5 out of 5 by Jack7 Perfect Example of Resort Beauty & Hospitality
Scenic Beauty: First let me say that the $35 million spent on renovation has only served to make this splendid resort all the more beautiful with its majestic backdrop of the mesmerizing Santa Catalina mountains! The resort's golf, tennis, swimming pools, kids programs & great restaurants make this the perfect location!
Customer Service: This resort is the epitome of outstanding customer service. Example: One evening my wife, children & grandchildren had a wonderful dinner in the resort's restaurant. One child had to have a gluten-free meal which was no problem. After dinner we asked the server (Sienna) if we could have dessert out in the fire pit with fountain/ lounging area. She said she'd be glad to serve us out there. Soon the dessert was delivered to this cozy area. In addition, moments later Mr. Rick Geritz, Asst Mgr of Food & Beverage, delivered marshmallows, graham crackers half dipped in chocolate, linen napkins and forks to make smores over the fire. How wonderful! Somehow he even knew we had one gluten-free child who couldn't eat the graham crackers so he brought her a cut-up Snickers bar with toothpicks in the chunks so she could enjoy the experience as well. Kudos to Sienna, the chef and Mr. Geritz. This attention to detail in going way above and beyond the call of duty, makes this a very special place for us! A big thank you to all the kind and attentive staff at The Westin LaPaloma, including Judy in their Express Service Dept. -- for making this stay so enjoyable!!!
March 23, 2014