Rated 5 out of 5 by staceyla Excellent Service, Friendly Staff and Great Property
Thank you for making my stay in San Diego such a positive experience. The staff was friendly and helpful and made sure I had everything I needed, especially the front desk staff. I would absolutely recommend this property to others. It is centrally located to excellent restaurants, shopping and the pier.
February 7, 2013
Rated 2 out of 5 by salsl8 Pretty bad, for a Westin
We spent one night at the Westin San Diego, and will never stay there again. We requested a rollaway in our Bay View king room, which was placed upright in the middle of our room. It was up to us to move furniture, etc. to make it fit. Given the incredibly small size of the room (along the lines of an hotel room in Manhattan,) this involved us putting chairs and tables up on the window ledge and jamming the bed in between a chair, the desk and the 45 degree wall. We hoped that housekeeping would adjust it when they came in for turndown service, but they never came by.
On a very strange note, our room was really damp. Everything felt very wet and humid. It was really weird. When we inquired about getting the shuttle to the airport for a very early flight, we were told that flight crew would have priority so we would be better off getting a cab. While it was good to know this in advance (and we used Uber, which was perfect,) it was a bit disconcerting that their customer service was unable to accommodate their own guests.
We stay at Westins a couple of times a year and are always really pleased with the rooms, service, etc. so this was a huge disappointment. We would never stay here again, nor would we recommend it to anyone. We should have gone to the Sheraton Harbor Island, where we had stayed before.
August 19, 2014
Rated 5 out of 5 by IWCADenise Exquisite Service
I stayed at the hotel as an organizer of a conference being held there. The staff, all of the staff, exceeded my expectations. They did their jobs, they were curteous, they were helpful, and they were kind and generous when agendas clashed. I was also quite impressed with the breakfasts served as part of the catering.
October 30, 2012
Rated 3 out of 5 by Qman Horrible parking, crappy internet, good bed
Absolutely the worst parking I have ever found at any hotel, ever. Had to drive around over 30 minutes passing only 6 open spots till I found a spot tucked away in an awkward corner - with only 1 1/2 feet from the car next to me, and less than 3 inches from the wall on my right, it was the best I could find for 'mid-size' sedan. This also didn’t take into account the 15 minutes of driving around the blocks trying to find the entrance.
Pool/spa/exercise room were fine, with a nice view of the bay, but a bit windy being exposed.
Bed was good, but not as comfortable I as I experienced a couple nights earlier at the Pasadena Westin.
Staff was friendly and courteous enough as expected.
However, I felt like I was *pushed* into this room that the hotel wouldn't foist on a more "deserving" guest #one that wasn't a single, male business traveler staying only for one night using Hotwire#.
Here's why: As I began to enter my room, a nearby maid gave me a nice greeting, but kind of a funny look. When I entered there was an overpowering odor such as Febreze as though someone had tried to cover up cigarette smoke. Later that night, the Febreze wore off. Each time I woke up, the stench of cigarette smoke hung in the air. Not enough to wake me up, but pretty bad nonetheless. It was bad enough that when I arrived home and unpacked, two of my shirts #one I'd worn around the room, one I'd worn to the pool and hung on the back of a chair# had stunk up the rest of the clothing in my bag. My wife couldn't believe it either. Now honestly, I probably should have gone back down and asked for another room. But the smell wasn't that bad until I fell asleep. In fact, I wasn't going to mention it, nor take any stars off until I wondered if the hotel staff talked to each other. I was "upgraded" to this room - a 'higher floor', 'with a bay view' - which was nice, but something I didn't really about. I now wonder if it was done on purpose. The third star was lost due to the terrible internet connection. Granted it may have been my laptops problem, but the Wi-Fi was, in a word, crappy. I was unable to get any work done at all the next morning. In fact, when I looked for instructions on getting online, or something about the restaurant, or anything at all about the room, there was none of the literature you would normally find anywhere to be found. Worse, after I had packed up and was getting ready to leave the room, I noticed the desk had a built in Ethernet port and power ports on the front, hard to see, and I hadn't until that moment. On a whim, I tried them. The power didn't work, but the Ethernet port did. It was truly unfortunate that not only was there no information on this, but that there wasn't an Ethernet cord available that I might have guessed I could use #I used my own cord#.
I've never had a bad room at a Westin until this stay. I'm confident this room was a fluke. Even so, $40/day for valet, or $24 for a very scary parking space, is still unreal.
I didn't try the restaurant, but noticed it was completely empty my entire stay except for one table I saw which had dishes on it - but no diners. Bar was ok. Close to downtown, but beware; there is a ton of construction/remodeling going on around it. Finally, I actually didn't feel safe walking the streets at night there. Now I'm a big guy, and spent several years in the Infantry #Army# and for me to be uncomfortable is saying something. I would not recommend this hotel and I certainly would not stay here again. Mostly because of the awful parking.
September 16, 2014
Rated 2 out of 5 by mabsd This hotel was adquate
The hotel was ok. The location was good, easy in and out with the car.
It does need some updating.
We were on the 19th floor. The mattresses were worn..the bathroom had black mold in the bathtub area, the carpet was not clean in certain areas around the beds and the doors.
The hotel staff was very good and helpful.
May 13, 2013
Rated 2 out of 5 by Fama1 Could be first rate, but service is sorely lacking!
Our needs were not respnded to in a timely manner and a couple of times not at all! The rooms needed maintenance, ie.our refirgerator did not work. The bathroom door closed everytime we left the room. A n adjustable mechanism needs to be installed. Windows were filthy, hard to enjoy the beautiful view from them!
August 21, 2013
Rated 5 out of 5 by Kvshrz Best Westin in US
I have stayed at many Westins across US and San Diego's is by far the best one. The front desk was very pleasent and helpful and answered all my questions and accomodated all our requests. The room was exceptional and every amenity was available in abundance. Special recognition to front desk staff Gentle-Joy.
March 23, 2013
Rated 5 out of 5 by Numberoneson Overall
Loved the location--within walking distance to so many things and short drive to others! Only issue we had was our fan rattled so it made it a bit difficult to sleep in. Bed was super comfy. Customer service was great!
July 7, 2014
Rated 4 out of 5 by T215 great staff!
From the moment we checked in the staff was so great! The ladies working at the bar, our breakfast server & the doormen were outstanding & I would stay here again just for them! The beds/rooms are always amazing but when the staff is friendly & kind, it makes all the difference. Thanks for a great stay!
March 3, 2014
Rated 4 out of 5 by Amy7 Great hotel with excellent service
I stayed at the Westin San Diego 4 nights for a business meeting, and i was really great. Outstanding breakfast buffet, nice staff at the front desk. I was especially pleased by the room service staff, wich was nice and very efficient.
I will definitely stay again at the hotel...next time for vacations!!
May 15, 2012
Rated 2 out of 5 by TC1953 Noise
The room was to noisy. I am not sure if it was street or construction noise but It made for a very poor couple of nights rest.
Bed was very comfortable, room was clean.
Parking was expensive.
July 10, 2014
Rated 5 out of 5 by MacN Great Stay
Nothing was to much trouble from all the staff.
Would like to make a special mention for the lady who always served my granddaughter and myself in the lounge bar with our meal requirements, she was always patient and helpful.
Would definitely recommend this hotel for families. with children
February 22, 2014
Rated 5 out of 5 by Maine1958 Concierge
Molly was especially helpful to my daughter who needed tea/aloe to help her regain a healthy balance after a long flight from the east coast. She was excellent facilitating our trip with discount tickets to the zoo and with recommendations for sights to see while we we there. She's a gem.
January 6, 2013
Rated 5 out of 5 by CindyB Great Staff!
I just returned from a delightful stay at the Westin in San Diego. The staff there were wonderful, especially Melissa and Gentle (at the front desk) who were outstanding! I think they should be be commended for their hospitality and making me feel like I was at home way from home. CindyB
March 1, 2013
Rated 1 out of 5 by paul350 Terrible experience
There was construction going on above my room and I couldn't make business phone calls from the room. Next morning, waited 45 minutes or more after ordering breakfast.. Service was terrible all over...starting with front desk to restaurant... No club lounge. Overall a bad experience.
November 22, 2013
Rated 5 out of 5 by Patty22 This hotel has everything needed for a great stay
I loved staying at the Westin. The rooms are clean and spacious, plus they come with all the essentials. The massive tv, complimentary coffee, tea, and water, are an excellent bonus. The gym is perfect for keeping up your daily workout routine. The staff are all incredibly nice.
October 30, 2012
Rated 4 out of 5 by Polar16 Great location
I was very pleased with this hotel. The only thing that was not good were the beds. They were too soft so I did not get a good nights sleep. I am used to a king size more firm bed so I had a difficult time in the very soft double bed. I would suggest having queen size beds.
August 15, 2012
Rated 4 out of 5 by Amber28 Comfortable hotel
The hotel room was very clean and comfortable. The staff are also very nice and helpful. Moreover, it is close to little Italy and just 3 minutes walk to the trolly station. However, it is a little bit far away from the conference center by walking. Overall, I recommend it.
November 21, 2012
Rated 5 out of 5 by Tracy14 This hotel has excellent customer service.
The concierge, Molly, helped us plan activities for our trip. She assisted with booking tickets, securing transportation, and ensuring our questions were answered. Then, she followed up when we arrived to make sure things went smoothly during our stay.
April 26, 2014
Rated 4 out of 5 by AmyZ Great location and great staff!
I had a small problem with my shower. I reported it to a very helpful and polite person at the Front Desk and it was fixed that morning. I had no further problems. The room was very comfortable and well appointed. I appreciated having complimentary bottles of water.
February 15, 2013
Rated 4 out of 5 by Chiguy Westin near Gaslight
As a Meeting/conference hotel, this is a reasonable choice. Close to wining and dining and Petco Park. Light rail makes entire area accessible. Airport minutes away with free shuttle service.
June 23, 2014
Rated 5 out of 5 by Dane1920 Great Staff
The staff was very helpful - from the front desk to the consierge. the views from the upper floors are great. The only drawback is the parking - the valet parking and self park are the same price - but at least the valet doesn't charge for in & outs during the day.
February 27, 2013
Rated 5 out of 5 by Esquire22 Sticks to Business
Arriving at 2 am after delayed flight, I was exhausted, and the check in was ultra smooth, and the top floor room crisp and ready. Room service breakfast was prompt and perfect across everything on the tray.
And the bed was ultra comfortable.
August 15, 2013
Rated 5 out of 5 by Cris19 Not one glitch!
I stayed and attended a conference at the hotel for five days. The rooms were very nice, clean and well stocked. I like the complimentary water bottles and the use of gym clothes and shoes. The staff was lovely, attentive and kind. What more can you ask?
October 19, 2012
Rated 3 out of 5 by MisterChip Plan ahead or loose out
I wish I had known that in order to use my AAA member discount I had to mentioned it when I booked my reservation. I had done so when I was ready to pay for my stay and I was told it could not be done at that time. Other hotels have made the adjustment.
November 20, 2012
Rated 5 out of 5 by Shannon22 This Westin is AWESOME!!
I have been at this hotel three times now, and I have both loved the rooms, the HUGE space inside of them, as well as the really fun and friendly staff. Everyone really cares about you at this Westin hotel, and I would recommend it to anyone.
January 18, 2013
Rated 5 out of 5 by Chris4321 Very nice hotel and staff.
From the moment we arrived, all of the staff was very attentive. From housekeepers to the front desk, nobody ever hesitatied to offer assistance each time they saw us. The room was wonderful and the location was great. We will stay there again. Thanks.
April 1, 2013
Rated 5 out of 5 by DCCG Great Stay!!!
The staff was amazing! Room was clean!!! The perfect weekend getaway hotel. Everyone was so friendly and went above and beyond all expectations. The young lady that helped me check in was extremely courteous and friendly! Thanks for a great getaway!
August 27, 2013
Rated 4 out of 5 by JHJ1100 This hotel has great location
Very close to the train station and Horton Plaza. You can find my great restaurant near Hotel. The room was good, not great. All staffs are kind and well trained. If you have a plans of business trip or conference, I can highly recommand this hotel.
October 15, 2012
Rated 4 out of 5 by MaoMen Parking - Internet
Parking fees too high.
The Wi Fi price is high.
July 24, 2014