Rated 5 out of 5 by Rlars Perfect
Staff and facilities were great. Not only was the free breakfast unbelievable, the staff was 5 star.
October 27, 2012
Rated 3 out of 5 by AllanMuff English and Service needs improvement
No SPG Recognition at all.
Staffs English skills are poor.
Service at Breakfast was unsatisfactory.
October 4, 2012
Rated 5 out of 5 by avie mr.
The massage was poor, in cramped spaces..the men's and women's locker rooms were small and crowded.
October 16, 2012
Rated 5 out of 5 by megger78 Great stay in the middle of Berlin
was there for 1 night - WOW- great place with fantastic service, great location and the place ...
March 15, 2013
Rated 5 out of 5 by Hamada54 great hospitality
For the last 10 years every time I am visiting Berlin this hotel does meet my expectations .
February 13, 2013
Rated 4 out of 5 by Jayasri This hotel is at an excellent location
A great location for visiting Berlin. Very convenient for touring around. Room was large.
August 30, 2012
Rated 5 out of 5 by Ling Comfortable Oasis in Beautiful Berlin
Warm and friendly staff, knowledgeable concierge service, comfortable and relaxing room.
July 13, 2012
Rated 4 out of 5 by mim50 Really enjoy staying here when in Berlin
Relaxed feeling and great rooms with smart design reflecting the Berlin trendy spirit.
December 4, 2012
Rated 5 out of 5 by pgk1253 positive stay
very positive stay
all service people are well trained and very customer conscious
January 9, 2013
Rated 5 out of 5 by Cram Poor fitness center
Overcrowded fitness at peak hours (8am) with 2 out of 3 bycicles out of service...
August 18, 2012
Rated 3 out of 5 by regg87 Mixed feelings about this hotel
I often stay in this hotel, but now he is not in good shape because of the huge construction passing close by. It's surrounded on both sides of the construction site and the hotel is located right in the heart of this construction, you know, how much inconvenience it delivers.
The hotel is great, he's always very calm, because of the level of prices, mostly hotel guests are elderly people.
But most worryingly for us at this stay, it's a single beds in our room. The bed is so small, that my friend fell from bed, turning over in his sleep. This can be dangerous, especially if you are an elderly person and are not used to sleeping in a bed less than a meter wide! Be careful and keep in mind this fact!
I'm hoped, that the hotel managment will pay attention to this problem, with this level of prices, you can change these very narrow and flawed single beds for queen sized bed, as in all others Westin hotels!
Otherwise, the hotel met all the Westin standards (the room has everything you need, including a coffee maker). For 5 euro you can rent a "New Balance" sportswear (including sneakers) for a
Very nice pool at the spa center.
One of the best breakfasts in town, but very expensive, 32 euro.
April 2, 2013
Rated 5 out of 5 by Parshooter Berlin at its best
What a great hotel to stay in to enjoy Berlin
5stars all the way with me.
August 16, 2013
Rated 5 out of 5 by fede85 This hotel has great features
it is a beautiful hotel...
November 4, 2013
Rated 4 out of 5 by japatre Great location
Nice hotel. Very well located in Berlin
October 19, 2013
Rated 5 out of 5 by Tan1127LLL Great location
Location in the shopping and histories building just only by walk
May 26, 2013
Rated 5 out of 5 by TimThiv Top Hotel in Berlin
Great Hotel with nice rooms, professional & welcoming staff.
November 2, 2012
Rated 5 out of 5 by Maria06 Great hotel
Wonderful hotel, delicious breakfast and great location.
July 13, 2013
Rated 5 out of 5 by ana57 wonderful hotel
I think the wifi would be free, including at the rates
October 3, 2012
Rated 4 out of 5 by Senta50 Location
Beautiful Hotel, Great Location, Excellent Staff
May 15, 2013
Rated 5 out of 5 by Florian excellent service
greeted with excellent service and warm welcome.
February 21, 2013
Rated 5 out of 5 by AlmaStar Fantastic All Around
Amazing hotel. Very nicely located and equipped.
November 11, 2012
Rated 5 out of 5 Fantastic
A very impressive hotel from start to finish
June 7, 2012
Rated 4 out of 5 by Denali459 Great location
Overall a very nice stay.
August 31, 2013
Rated 3 out of 5 by Yuth Staffs are not helpfulness
Especially front desk staffs
August 14, 2013
Rated 4 out of 5 by yan36 very nice hotel
experience staff an great service
April 27, 2013
Rated 5 out of 5 by moshe recommndtion
the stay was excellent in overall
April 12, 2013
Rated 4 out of 5 by Rene23 Best location in town
Perfect hotel for leisure trips
December 24, 2012
Rated 4 out of 5 by PickyPickyTraveler A Berlin beauty
My first time in Berlin - a business trip - and staying at the Westin Grand added to my enjoyment of the city.
My check-in was prompt and enjoyable. Even though I arrived a few hours before the "official" check-in time of 3 PM, the front desk associate found an available room. It overlooked the courtyard garden, which provided extra quiet since there is a lot of construction taking place on the streets surrounding the hotel. The bed was extremely comfortable and the shower worked well. Housekeeping, though, was inconsistent. On some days, not all bath linens used (hand towels, wash cloths) were replaced. There was no turn-down service or refreshing of used towels in the evening,
The in-room Wi-Fi worked flawlessly. As an SPG Gold, free Internet helped me save 19 Euros/day - significant since I was at the hotel for five nights.
The Concierge desk is staffed by very helpful professionals. At least one member of the Concierge team is a member of Les Clefs d'Or, the association of professional hotel Concierges.
The Westin Grand's location is convenient to major public transport, including both underground and above-ground "subways." Taxis are plentiful; getting a taxi at 5 AM to go to the airport was easy.
I would certainly consider staying at this hotel again when next visiting Berlin.
March 9, 2013
Rated 4 out of 5 by fiervol Great Hotel, staff to be "improved"
Westin Grand Berlin is a great hotel - perfect location, many and comfortable rooms, very nice bar/ restaurant. We were 3 guys and the junior suite accomodated us well. The room was very clean. The only thing that I seriously consider improving is the staff/ personnel. Supporting people/ staff are available at any time, but I found issues at any moment I interacted with them - at check-in, during breakfast (we were using the Platinum free breakfast benefit and we were watched and monitored constantly...as if we were some kind of strangers, or wanted to steal an egg, maybe) and, above all, at checkout. At checkout I was billed a room upgrade (at reservation time I was given the Platinum room free upgrade), that eventually came out as the 3rd bed fee, taxes/ city taxes were unclear and I was billed a €75 euros internet fee for the 2-day stay (Platinum members have a free internet benefit). At the end I came to the "right" bill, but the point is that it took 15/20 minutes and I had to explain to the guy what the spg programme is and how ot works. Another thing, that I generally find annoying/ unpolite, is that (during the same checkout phase) another front desk agent came and started talking about our situation in German (which I don't speak) with the first one for a little while.
In the end, great hotel but the human factor is always key - I suggest some improvement in this part. Thank you.
May 6, 2013
Rated 2 out of 5 by Afoo One of the worst hotels in the SPG franchise that I've stayed in
I'm a SPG platinum member and have stayed at numerous SPG hotels in the past. This hotel - Westin Grand Berlin, however, ranks as one of the worst compared to the quality that SPG is known to offer. Why?
1. Courtesy of service: Every time I request for help by dialing the Service Express, the staff always seems so hurried to put down the phone. There are times when before I finish request, they hang up. There was even once when I was saying "Thank you" mid-way when they rushed to put down the phone - ostensibly to answer another call. I went down to the Service Express desk once and realized they only have 1 person manning the line. Way too little for a hotel with so many rooms right?
2. Quality of process, thoughtfulness of service: Extremely poor in this respect. Westin is supposed to be a 4-5 star chain. But they don't offer toothbrushes or toothpaste in the room. You have to specifically ask for it. Worse still, after you ask for it, and finish using it, housekeeping does not bother replacing your finished toothpaste in the washroom even when I have a fully squeeze toothpaste left obviously on the basin counter. After I use their laundry bags to send in laundry to them, they don't replace the bags and the laundry form. I ask the staff why don't they do so about 4-5 times, and the response I get is, "I don't know".
3. Poor maintenance of facilities: There was one room I stayed in where the air-conditioner didn't work. It always blew warm air of the same temperature no matter how I adjusted the thermostat.
4. Room service food selection is horrible: The menu (not including alcohol) selection is extremely limited. They have 1 choice of anti-pasti, 3 types of soup, 5 mains. Surely the hotel doesn't expect its guests to be eating same thing over and over again.
The above points are all only the most basic expected out of a decent 4-5 star hotel. There can be much more written about it, like the quality of furnishings, the selection of TV channels etc, but those are just extra - and I dare not hope for this yet, while the fundamentals of service in this hotel are not well-established.
January 11, 2014