Rated 4 out of 5 by Superdooper Efficient and better service
I book a hotel on the same date of arrival, which is quite late but I still got a room that I request and staff is efficiently
December 15, 2013
Rated 4 out of 5 by kevin00liew Great service
The service of lady who did check in for me was excellent . She was friendly , polite and professional , gave me a room of my desired city view .
August 11, 2013
Rated 4 out of 5 by Inmyhumbleopinion Unobstrusive elegance and service
Great location, great service, great ambiance, great food, attention to detail.
Everything a great hotel should be.
December 17, 2013
Rated 4 out of 5 by Tets almost all is good, but...
I stayed at you for 3 nights. I felt really comfortable, but I felt the AC was too chilly for me. It is just a personal feeling though.
September 25, 2013
Rated 5 out of 5 by Haengja Protection of their guest
The policy of logging every taxi that picks up there guest and providing that same information on a business card is an excellent idea.
June 4, 2013
Rated 2 out of 5 by M1940 Tired & Untrained
I am a Starwood frequent user (SPG), and have been utilizing this hotel for approx. 6 years, whilst travelling to Bangkok on both business and leisure. In that time I have seen a decline in standards, noticeable on the last 3 occasions. The rooms and some of the public areas are shabby and often stained or 'marked', to the extent that slippers in the room are a must. The seemingly impressive capsule coffee machine just leaked hot water, close to the electric socket. The shower water does not run away, the toilet and other areas are cracked etc. Simple issues such as the TV ‘power on’ indicate that the room is not checked prior to allocation.
The new 'green' initiative is positive, but when I opted not to have the bed linen changed, I was not aware that would mean the room remained un-cleaned, the bed would not be made / bins emptied etc. The duty manager the following day was professional and offered lunch at the Japanese restaurant; (spectacular sashimi BTW), but whilst I will return to the restaurant, this hotel is off my list - there are plenty of other excellent hotels in Bangkok and at other destinations, that offer better service and facilities.
September 16, 2013
Rated 4 out of 5 by Pat777 Very Nice Hotel
The room is very comfortable, spacious and there's lots of mineral water available. The hotel s conveniently located to Terminal 21.
October 8, 2012
Rated 4 out of 5 by RS1979 Central
Good location, friendly and helpful staff.
Only issue is that the pool water is salty... not sure if it has been properly cleaned.
February 18, 2013
Rated 5 out of 5 by Laurie55 Great place for events
Great service, food, and facilities. Location is perfect for easy access around the city and for access to stores and restaurants
March 19, 2013
Rated 5 out of 5 by Peter71 fantastic stay
great staff, from the start to the finish, would stay here again anytime. Best Breakfast in town everything available and tasty
June 13, 2013
Rated 5 out of 5 by Ameer48 Features of the Hotel are Excellent
The location of the of the hotel is very good. The staff in the hotel are friendly and helpful.
The feed in the hotel is good.
March 23, 2013
Rated 3 out of 5 by ndsg overpriced
The room carpet was very stained as were the bathroom walls. The bed was very comfortable. The food was expensive and just ok.
October 10, 2012
Rated 4 out of 5 by Derek128 This Hotel have good location
This Hotel have good location. It is close BTS & MRT. T-21 just cross street. I will stay here again next time to Bangkok.
October 25, 2012
Rated 4 out of 5 by michnguy Good facility
Good hotel that's centrally located. Staff are very friendly.
The wifi service in the gym is very poor. No signal at all.
January 19, 2013
Rated 3 out of 5 by shamim The hotel front desk is very slow
Front desk is very slow for check-in. Took near about 30min. Food and beverage in break last is limited to its varity.
May 28, 2013
Rated 4 out of 5 by SINK A lot better SPG recognition this trip
Few days before check in, a Westin Experience Specialist contacted me via email to see if I needed anything during my stay, which was a great touch. I did ask them to see my suite upgrades would be confirmed. On the day of arrival, the upgrade was confirmed. I love the fact that SPG Platinum Guest can now dine at Taste for breakfast instead of the lounge. The service at Taste is not perfect, nobody came to take the plates away when I dined there on a Sunday morning. Not sure what happened there.
I did have issues with WIFI and phone service, which the staff was very helpful with the resolution. I think the hotel needs to do something about the WIFI and log in system. The unique user name and password for each device is a pain to manage. The system regularly disconnect s my devices and the device needs to manually logged back in. Too bad that the 1st floor waiting area is not WIFI enabled. I had to call the operator on many occasions to ask to have an “outside” phone line access. The first few calls were made with the operator’s assistance. The public area was a bit hotter than I would of like, so hopefully management can also address it.
The location is very convenient, next to Terminal 21 and steps away from the BTS Asoke. I have been staying here more and more because of the location and the room rate is quite competitive. Staff aimed to please (except for the dining room wait staff during breakfast) and friendly. Overall, I enjoyed this trip and hopefully can continue this feeling in the future.
March 18, 2014
Rated 5 out of 5 by Wang1982 A good hotel for travelers in Bangkok
It's a good hotel for travelers in Bangkok. Easy to shopping and there are many kinds of restaurants around.
October 9, 2013
Rated 4 out of 5 by Nickster Now modernised
Stayed here 12months ago. Good to see hotel bought up to speed. From the pool to staff uniforms much improved.
August 22, 2012
Rated 4 out of 5 by Winedl Nice large room with great bed
Nice room with well appointed bathroom with large bathtub. The bed is very comfortable. Great location too!
January 5, 2013
Rated 5 out of 5 by Knight Bangkok Star
Excellent service, superb comfort and very relaxing experience.Many Thanks to all Executive lounge staff
September 13, 2013
Rated 4 out of 5 by Viriya Room is ok
The hotel is in the city close to sky train and department store. The room a bit old and bathtub is old.
August 26, 2013
Rated 5 out of 5 by Traveler118 Excellent Location
Very nice hotel and convient to both the skytrain and subway. Close to good shoooing and places to eat.
May 16, 2013
Rated 4 out of 5 by javk Excellent12
This is one of the best places to stay while in Bangkok.
Friendly staff, food is delicious. All good
August 6, 2013
Rated 4 out of 5 by Nick Best beds in Bangkok?
Stayed here several times. Simply the best hotel beds I have stayed in during my travrels to Bangkok.
April 15, 2013
Rated 4 out of 5 by annasgc SPG Recognition can be improved further
It would be good if SPG Gold and Platinum members are given special queuing privileges and attention.
January 31, 2013
Rated 5 out of 5 by garbage Great location, friendly staff
Location is a no-brainer. Near to the BTS and MRT. Next to Terminal 21 and a few stops from Silom.
September 4, 2013
Rated 5 out of 5 by Les2012 one of the nicer westins
Great hotel and great staff. very nice gym and pool area and great lounge. really can find no fault.
January 27, 2012
Rated 4 out of 5 by norinori531 very comfortably！
It is close to a station.
The staff is very FRIENDLY.
I would like to use, when going to Bangkok.
February 7, 2013
Rated 4 out of 5 by IndiaAhmed Slice of Bangkok
Great location for those who loves the modern Bangkok - great food joints and shopping options.
January 11, 2013
Rated 4 out of 5 by Pyuan A good stay
A well balanced hotel experiences, except the quilt is a bit heavy. In general recommended.
September 7, 2013