Rated 3 out of 5 by MP75 Not a Westin standard
It is an OK hotel for short stay, but there were a few issues that would force me to stay somehwere else next time in Berlin.
The hotel is pretty worn out in terms of interior. The reception staff was very wamt and helpful, but the express service staff were in some cases ignorant or not knowledgeable. The room was spacious albeit very simple. No bath.
Breakfast is OK, but I expected better quality. But the worst was the road works going on right in the front of the hotel. I was given a room on the 2nd floor, and in the morning (around 8) the workers started their extremely loud work. I know the hotel probably cant do anything to move the works to a later time, but at least they could have given me a room on higher floor, or simply warn about the noise. That was very inconsidrate of them. Also, despite that I am a gold member, no room upgrade was offered to me, even though the hotel wasnt full. Next time I will stay somewhere else.
November 23, 2014
Rated 4 out of 5 by wetravel good location
This Hotel has all one needs. Location is good to explore the city. But be aware if you care: This Hotel is NOT!!!! participating in the "SPG more for you promotion." For me a reason to choose another Hotel chain.
September 13, 2014
Rated 3 out of 5 by Marxforever This hotel has great features
But not so great services and the only rooms with a decent view are those of 4th and 5 th floors.
September 11, 2014
Rated 4 out of 5 by Cicero12 Perfectly Central and comfortable
The Westin Grand is a perfectly located hotel in Berlin, clean, comfortable and near all the great sites in Mitte Berlin. The rooms are smallish but comfortable. The breakfast buffet is superb but expensive at 32 euros per person. A couple of things need to be worked on. Some of the staff are not too friendly and there appears to be zero recognition even if you are a Starwodd Preferred member.
The hotel has a pool and jacuzzi but the area where the jacuzzi and pool are , are extremely slippery - you do need slippers and to watch your step - I am surprised the hotel has not had a major fall as I almost slipped going from the jacuzzi to,the pool. The jacuzzi warm and also appears to work by some sort of detection there is no off and on switch. One nigh we used it the attendant just shook his head and said it work by moisture and would magically come on- we waited.
All that said, the Westin is a comfortable home away from home that is right in the heart of Berlin
September 2, 2014
Rated 5 out of 5 by Rayv Great place to stay and examine Berlin
One of the best area and hotel to stay in Berlin
September 1, 2014
Rated 5 out of 5 by Henrycon Simply Outstanding
I stayed with my family at the beautiful Westin Berlin,hotel from August 8th to 10th, it was a really unique special experience. Starting from the doorman / valet, then front desk staff, restaurant staff, managers on dutty and all staff members were always very helpful, they all made our stay very comfortable and unforgettable. The rooms were impeccably clean every day and the food was great.
The hotel location is in the heart of the city and makes everything possible "walking distance".
The service received everyday at the hotel in every moment was excellent.
We didn’t find any bad details to make comments about it.
Congrats to all Westin Berlin team, members, you all are doing a great job and thank you for having us.
August 28, 2014
Rated 5 out of 5 by Marsh60 A welcoming oasis in Berlin.
This hotel exceeded our expectations. The staff were friendly, helpful and welcoming. They always had a smile and a friendly exchange whether sitting inside/outside with wine/beer or a cup of tea you were made to feel special.
The hotel interior especially the staircase on entry gave the wow factor.
There are spa facilities and gym available but we just used the pool which was very refreshing after walking the sites.
The hotel is centrally located for all sites and public transport.
Despite building work near the hotel and the late night restaurants/bars/sites this never disturbed our sleep.
Can't fault the staff or the hotel they made our 30th wedding anniversary very special. Thank you.
August 27, 2014
Rated 5 out of 5 by patat Very nice stay
As always - comfortable and value for money. Nice room, good breakfast, good bar. Nice and helpful staf.
August 27, 2014
Rated 3 out of 5 by stephi This hotel is well located
-Beds are too small and too soft
August 25, 2014
Rated 4 out of 5 by Green66 Very good and central hotel.
The hotel is very good and at the heart of Berlin. The rooms are spacious and conformable.
Although some members of the staff are really good, the majority was inattentive.
August 23, 2014
Rated 5 out of 5 by Stefan1 My Home in Berlin
when I do not want to stay at home, this is my alternative Home in Berlin. Central, easy, comfortable and friendly.
August 22, 2014
Rated 5 out of 5 by Viz7 Great quality hotel in an excellent location
The hotel is has a very central location, close to many of the cities main attractions. The room was very comfortable, staff was efficient and friendly. Services were of great quality.
August 19, 2014
Rated 5 out of 5 by Rikke1973 Hotel with good service central placed in Berlin
This hotel has good service and an excellent breakfast buffet. The hotel is central placed in Berlin. The hotel facility is light and classic.
August 18, 2014
Rated 5 out of 5 by anicknamethathasnotbeenta Westin Grand Berlin
Both the location of the hotel and the facilities of the hotel are excellent. We had a great stay at the Westin Grand and would recommend this hotel for both business and pleasure. The only issue I had was the high cost of Internet at the hotel. Nowadays, free Internet is expected as part of the overall experience. Besides that I loved the place.
August 18, 2014
Rated 4 out of 5 by otje25 Good hotel, but...
Good location, great rooms, good breakfast, poor restaurant, poor wifi.
August 18, 2014
Rated 5 out of 5 by daleenri The Westin Berlin exceeded my expectations
August 17, 2014
Rated 5 out of 5 by Gerard Perfect Hotel
The Westin Grand is my favourite Hotel in Berlin. I stayed in this hotel several times a year over the last 10 years and it's always good. Friendly staff, clean rooms, a nice bar and the concierge is always helping you to find nice restaurants.
August 17, 2014
Rated 3 out of 5 by HawaiiSamurai Matt Damon Weekend
When you walk into this hotel, those of a certain generation will immediately recall scenes from The Borne Supremacy. That of course makes the stay extra memorable. The hotel also goes out of its way with a welcome for kids, including hats and gifts, which makes their stay equally memorable. As for the rooms, they are at the standard expected of a Westin. The buffet is as well. So, on these accounts, the property is a great stay and a good value.
Unfortunately, not all is a bed of roses. The management of the property appears to be quite price sensitive. There is no lounge for Platinum members. The pool is too small for the number of guests who are using it. The Service Express line goes unanswered. There are no computer desks for SPG guests aside from the business center. And, there were a number of charges on our bill that we never incurred. These issues severely impact the guest experience and make for an unnecessarily negative review.
August 12, 2014
Rated 5 out of 5 by SGME Great service!! The word "no" does not exist
The staff was really amazing!! I booked a doble room, they upgraded me to a suit using my "suit night awards" and accommodated two rolling beds for my daugthers in a huge living room...
Also the breakfast was outstanding. It is a buffet very well presented
August 3, 2014
Rated 2 out of 5 by ilovespainish Old room old hotel
Before I arrive the hotel. Mobile SPG app already show I got an upgrade to junior suite. When I arrive at the check in counter. The staff gave me a deluxe room and said it's already upgraded. I said I should have received a junior suite. She said no you book a standard room. I said no. The SPG app show I got an upgrade to a suite because I am platinum member. She then walked inside her office for few mintues and came out ask me to show her the SPG app. Suddenly the app change my room to deluxe room. Then I check the SPG website, there was still junior suite available to book. As a frequency traveller, you should know why. I am disappointed.
The breakfast is good but no afternoon or evening cocktail provide for SPG members. Overall the hotel is outdated and old. Location is good.
July 31, 2014
Rated 5 out of 5 by saio61 great stay
it was a great stay, we enjoyed the stay and it was a great experience for the whole family
July 30, 2014
Rated 4 out of 5 by AndrewH Extended checkout and WIFI
I paid 60 Euros for an extended checkout until 6pm but when I returned to my room the bed hand not been made and the bathroom was not cleaned. I think as a minimum this should have been done for the cost of 60 Euros. The hotel charges for the use of Wifi in the room which is expensive and at odds with most hotels in the world.
July 29, 2014
Rated 5 out of 5 by Murtron A Welcome at The Westin Grand, Berlin
This has been our third stay at The Westin Grand Berlin, and as before it didn't disappoint. All of the staff are helpful, polite and exhibit a great sense of humour while remaining professional at all times. The room was excellent as always, and the air conditioning was a very welcome relief from the 32c temperatures at the time. Our only minor disappointment was that the restaurant and snack menus were either too complicated, or lacked the "local" aspect to the food in Berlin. I couldn't help feeling that the hotel was missing out with guests choosing to eat at other local restaurants, offering true local fare at a reasonable price. It is only a suggestion, but I feel the restaurant could benefit from a "Berliner Cuisine" menu? They have Currywurst (a local delicacy) however most do not want it with a glass of champagne. I understand that the restaurant wishes to maintain a certain standard, and would suggest this menu be offered at the bar or terrace? On all of our visits, it has struck us as odd, that the Westin Berlin has 2 Grand Pianos (1 in the main bar area, and one in the first floor lobby). Neither of these beautiful instruments has ever been played during any of our stays!! It seems like such a shame, when they would provide a nice dimension to the ambiance of the hotel.
July 29, 2014
Rated 5 out of 5 by seanc724 Great hotel in Berlin
We sadly only had one night in Berlin for a long layover and stayed chose the Westin Berlin as as our home. The hotel was very centrally located with easy access to the major sights of Berlin and U-bahn stations. The room was comfortable and well-appointed, and the buffet was well-stocked with a good variety of excellent food, much better than your average Westin.
The hotel is only about a 20 Euro taxi ride from Tegel airport and so is very convenient. I only wish the AC in the room got a bit colder, but I'm an American so I like rooms pretty cold; most others wouldn't find a complaint with it.
I really liked this hotel and hopefully I will be able to return for longer than one night next time.
July 29, 2014
Rated 5 out of 5 by ncncnc I LOVE THIS HOTEL
I come to Berlin at least once a year and would NEVER stay anywhere else. Everything is always right - or at least has been for the last ten years. A wonderful home away from home . A wonderful hotel in a wonderful city!!
July 26, 2014
Rated 5 out of 5 by Kay65 Well located
Overall very good, but Wi Fi was over priced. Everywhere else we stayed it was free.
July 21, 2014
Rated 4 out of 5��by FirsttimetoBerlin Central Berlin
Quite central to all the historical sites of interest. A very comfortable accommodation.
July 20, 2014
Rated 4 out of 5 by PUBLIUS OVERALL RATING
HOTEL IS WELL MAINTAINED
July 18, 2014
Rated 5 out of 5 AS GOOD AS EVER
Another lovely stay at our favourite hotel.
July 18, 2014
Rated 5 out of 5 by Amyee Great location and comfortable rooms
This had been a great stay and at great prices. I enjoyed the location as it is 2 blocks from the Brandenburg Gate and walking distance to many of the attractions.
July 15, 2014