Rated 5 out of 5 by Tom110 Amazing Staff!
EVERYONE was very hospitable from the moment we stepped foot on the property.
The grounds and harbor were beautiful. The healthy menu selections were great.
Hope to return soon.
Thank you to everyone,
Rated 5 out of 5 by JerBoy Perfect Week!
We loved our week at the Cape Coral Westin! Absolutely everything was perfect, starting with getting upgraded from a regular room to one of the Mariner Suites! Everyone was attentive and the facilites are beautiful! We loved the live music that was provided almost nightly. We would recommend this resort to everyone!
Rated 5 out of 5 by vfres1 Hiden Paradise
Hiden getway love hotel over all.
Rated 5 out of 5 by Mukesh Excellent staff and service
Mr. Remy Pary went out of the way when our plans changed unexpectedly . I will like to have the management recognize him for an excellent customer service.
Rated 5 out of 5 by dannybuoy Great Place
We had an unexpected hiccup with the maid service, but was nicely resolved by the duty manager.
Rated 5 out of 5 by palmtrees4me What an unexpected pleasure!!
Absolutely gorgeous hotel! Couldn't ask for anything better! Very nice experience from the moment we walked in! Staff was so friendly and accommodating! But, nothing is perfect! Our complaints would be the $15.00 a day resort fee (which actually turned out to be $16.95), & the very over-priced restaurant ( I believe it was called 92 Marketplace, or something like that). Also, they tell you about the water taxi to Ft. Myers Beach, but, the problem is, it only departs once a day, @ 9:45 A.M.!! Big letdown!! It is truly beautiful though, and we probably would stay there again.
Rated 5 out of 5 by tw10 AWESOME HOTEL...AWESOME SERVICE!
This Hotel has it ALL.
Great rooms, great views, great service.
Derrick, Jess, Becky, Erika, Maria and shawn at the FREONT, and David, Michael and Grant at Valet.
HOME AWAY FROM HOME!!!
Rated 5 out of 5 by mdf580 Wonderful Florida vacation
We just returned from a wonderful 9 night stay. The facilities were wonderful and the staff went out of their way to answer any of our questions and/or needs. The facilities were immaculate and we enjoyed the complimentary boat ride to the beach. There was just one minor issue that we encountered when checking out on Sunday. The hotel advertises an "extend your weekend" by allowing you to check out at 3:00. We were hoping to check out at 1:00 but we were told (around 11:00 on Sunday morning) that we had to check out by 12:00 at the latest because they had a huge amount of rooms to turn around. Housekeeping even rang our door bell to see if we had left. That made our morning a little hectic rather than the relaxing morning we had hoped for.
Rated 5 out of 5 by triptime14 totally lovely
We loved our time at the Westin and especially enjoyed the large porch. My only complaint was the $15 surcharge plus tax. The only things we used at the resort was the pool once, and the exercise room twice. In addition, I felt the food and drink prices were a bit overpriced. But if money is no object, it doesn't matter.
Rated 5 out of 5 by Den05 Excellent Place to Stay
We stayed at The Westin for two weeks over Christmas and New Years. The rooms were very clean and spacious. The location is just perfect and the view from every room is breathtaking. Our only complaint was the lack of comfortable furniture in the living area and the lack of kitchen supplies. However, the hotel staff was very accommodating when we made a request. The fireworks and music on New Years Eve were fantastic. The staff is very friendly with the exception of one night manager. The bellhops are the best! We will definitely stay here again.
Rated 5 out of 5 by AMS6520 2nd Time Stay
This was my 2nd stay at Marina Village in the last 3 years and I can't wait to book a 3rd. Our 1 bedroom suite was clean and quiet and had all the amenities of home. The front desk staff was friendly and answered any questions that I had. If you are looking for an upper end resort, this is the place to go.
Rated 5 out of 5 by sad2go Wonderful
Beautiful place. Great views. Great staff. Only comment, restraurant is quite expensive. Could use a lower cost alternative. Overall a great place to stay. We will be back.
Rated 5 out of 5 by Zeusy88 A Hidden SPG Gem in Souther Florida
We have recently returned from a 10 night stay at the Westin Cape Coral. Driving from Toronto, we spent our first night at the Westin Atlanta Airport Dec 20th (horrible experience), and got into Cape Coral around 9:30pm on December 21st. AnnaMarie was at the front desk and checked me in promptly (which I appreciated, having my husband and 6 month old baby in the car) explaining all the features and benefits of the property. I was pleased that I was upgraded and put on one of the SPG preferred floors (18th), as we are Gold members. Room was typical of a Westin, clean, modern, large washrooms, etc.
Modern, new, clean property – well maintained
Crib was waiting in the room
Cleaning staff was extremely accommodating and happy to give extra towels, soap, etc (we opted to make a “green choice” for points – and had room cleaned every few days)
Main pool at hotel was nice and warm, as was the lagoon shaped pool at Recreation Centre (didn’t go into the “lap” pool)
All staff from front desk, bellmen, cleaning staff and restaurant (Market 92) very polite, always saying hi
Market 92 – I’m unsure as to why people write negative things about this restaurant, but we found the food great and very reasonably priced. Additionally the servers we had (Debra, Jacky, Patrick) were great. Jacky served us in the mornings, and always knew our beverages, and brought them right over. We also liked that we didn’t have to wait around for our receipts or ask for them. Deb (Manager) always greeted us and thanked us for coming in. The hostesses also knew where we liked to sit (having the stroller, we liked being on a wall, out of the way). Lastly, we ate the buffet on Christmas Day (around $55/person I believe) and it was a great spread from salads, fruit, carving station (ham, roast beef), turkey, fish, veggies, sweet potatoes and large assortment of dessert. I forget our servers name on Christmas (blonde lady with bangs), but she was also terrific and went out of her way to get Santa over to our table so that we could get a picture of him with our 6 month old son). I saw an earlier post that someone wrote about the bar and the staff not changing station for an NFL game on a Sunday. This surprised me, as when we arrived down at the bar on December 29th, we asked the bar tender if she could change the station to the Ravens game, and she did it immediately for us. I noticed that the Miami game was on a few of the tv’s, but there was literally no one else really in the bar. Perhaps the person who wrote the negative review was there wanting to watch the late afternoon game, or the evening game as we were in the bar from the beginning to end of our game. My husband enjoyed the deal that was going on the Miller Lite’s ($3 each)
Lorne’s Gallery on the boardwalk is great with wonderful original pieces.
Service at pool was horrible (slow) compared to other SPG properties
Annoying to get towels from front desk prior to 11 am when the towel person arrives
Smoke alarm went off (sounded like batteries died) around 4am on Christmas morning – not my ideal for my six month old son’s first Christmas. However…..I called down and maintenance was up to my room within minutes. New batteries didn’t fix it, so he went and got a new unit from another room. I explained at the front desk and AnnaMarie was extremely apologetic and compensated us appropriately for our inconvenience.
SMOKERS!!!!!! Westin properties are NON-Smoking! After a few days while on our balcony we started smelling cigarette smoke. I called Service Express and she told me guests could smoke on the balcony; which I was completely shocked with. Later that day I went to the front desk and spoke with AnnaMarie and she explained that the Service Express agent was wrong, and that there is no smoking allowed (however there might have been confusion, as before the property was a Westin, you could smoke on balcony). When in our room later that day, we smelled smoke again and called down to Service Express. Within minutes, the Front Desk Manager called up and asked to come to our room to see if he could figure where it was coming from. He was polite and apologized for this problem. Granted staff were apologetic, the “smoker” wasn’t taken care of for the duration of our visit (smelled smoke for at least 6 days)….not what I want to smell on a balcony when I have my baby out there I am unsure as to why this couldn’t have been dealt with, as the cleaning staff would have surely been able to know where the smoke was coming from, as the smoker was a chain smoker (one right after another).
Overall, we had a terrific, relaxing time at the Westin Cape Coral. The smoke alarm couldn’t have been prevented, just unfortunate it “died” on Christmas morning . We can’t say enough good things about this property, but what really stood out was the outstanding customer service from all areas of the Westin (AnnaMarie was truly amazing to deal with, as was Deb/manager at Market 92 – her staff are terrific!). We enjoyed our visit so much that I have already booked us in again for two weeks next Christmas.
Rated 5 out of 5 by Jen65 Exceptional Family Hotel
I booked a 2 bedroom suite at the Westin Cape Coral Resort for me and my family during the New Year's week. Everything was wonderful and exceptionally maintained. The suite had enough living area for all (4 adults and 2 children) - the master suite bathroom was really LARGE. The view from the balcony was amazing - we were awed by the New Year's fireworks display! The kitchen facilities were ample enough to cook simple meals - and had a full sized fridge and stove.
Rated 5 out of 5 by Jon2013 Wonderful Stay
The Westin Cape Coral met and exceeded all our expectations. The rooms were fantastic, with all the amenities of home. The staff was very courteous and helpful. The food at both the restaurant and bar area was excellent. The fireworks at midnight on New Years Eve were great fun. We would definitely stay again.
Rated 5 out of 5 by AdmiralBH Wonderful experience
Simply put, it is an amazing Starwood experience. Everything from valet to check in to the room was excellent. The entire crew went well beyond expectations. Thanks to Eric the GM of this great property
Rated 5 out of 5 by Chad30 Resort vacation
The level of service at this property was excellent. The staff was extremely customer service oriented and the best I have experienced from the check-in attendants, to the restaurant staff to the house keeping.
Rated 5 out of 5 by Mo21 New Year's Eve
We very much enjoyed our one night stay. The staff was exceptional. I would recommend installing a clothes hook on the inside of the bathroom door. Also our banquet meal was very tasty but not hot, just lukewarm.
Rated 5 out of 5 by Carole0027 Loved the Westin Cape Coral Resort
Fantastic location with amazing views. We were upgraded to a two bedroom suite, with full kitchen, washer & dryer, and were just thrilled. It was perfect for our reunion and having our guests over with the beautiful living room and lanai.
Would stay there again, and hope to.
Rated 5 out of 5 by mimi2 Highly recommended for peace and quiet
Isolated from crowds and traffic, serene environment. Food was excellent. Boat ride to Fort Myers is a great way to spend the day. We had a 2 bedroom apartment which was impeccable and complete with amenities.
Rated 5 out of 5 by AaronHarleyBailey Absolutely THRILLED!
With nearly 1,000 nights in SPG hotels around the world, I have seen a lot of properties and had both good and not so good experiences. This property blew me away in every way. This is easily the best SPG experience I've had in Florida all around. From the valet, to the front desk (Remi), to the F&B team (George), to the room quality and SPG recognition/ upgrade…on every level this property has exceeded my expectations (and I can be a little picky). I was in a 2-bedroom suite and just couldn't be any happier with the service and atmosphere and quality of this hotel. SO HAPPY! It's worth whatever room rate they charge for this kind of service, professionalism and quality. WAY TO GO, Westin Cape Coral! You are easily the best SPG hotel in Florida in my opinion. And big thanks to Dan on the Ambassador team with Brenda for the help today. We were trying to chose between ANY SPG hotel in Florida that could make for a special holiday and this one over-delivered in every way. THRILLED, and highly recommend this hotel!
Rated 5 out of 5 by Tomodore Friendly, good servce,good food, well kept facility
Our stay started off right with a friendly greeter at the entrance and a very pleasant young bellman who actually seemed to like his job and was always smiling. Our room was spacious and comfortable and very clean.
We were with a group and the functions that included food had great service and food.
The views from the rooms are outstanding and the outdoor pool and shopping area and Marina give the property lot of appeal.
Rated 5 out of 5 by Ranric19 Beautiful Secluded Resort
We stayed at the Westin Cape Coral Resort as a weekend getaway celebrating a birthday. We were very impressed by the design, comfort and quality of the entire resort. There is a great heated pool, fitness room and 2 restaurants attached to the hotel. Other pools and recreation activities are accessible by a 5-10 minute walk or bike ride (the resort rents bikes). The hotel overlooks a marina. There are shops and an additional restaurant at the marina. There is a rotary park/nature preserve within walking distance. The marina offers a water taxi to Ft.Myers Beach and Sunset Cruises. The rooms are spacious and comfortable, like most Westins. Most of the staff were ultra-friendly and helpful. The only reason I did not give 5 stars for room cleanliness was due to dirty drinking glasses and tile floors in the entry area. The reason for only 4 stars on the staff has to do with one waitress at breakfast.
Our room rate included breakfast. When we arrived, we found out it included an $18 credit toward breakfast for each of us. Their breakfasts are pricey and a-la-carte, easy to go over $18 pp. Also, when presented with an all-inclusive guest, the restaurant automatically adds a 20% gratuity to the entire bill. I didn't have a problem with this the first morning when our server Patrick was excellent and deserved the generous tip. The second morning, we had a breakfast server named Linda. She plainly was not interested in listening to our order and checking back with us periodically. It was the kind of service where she slams something down on the table and turns her back and leaves before I could take a breath, let alone comment. I asked for water, she brought me coffee. I asked for extra crisp bacon and got under-cooked bacon (I could tell she didn't write it down when I requested it). Giving her a 20% tip really irritated me.
Rated 5 out of 5 by Anthony2013 The staff was exceptional
My wife and I had a fantastic time! We were celebrating our 10th Wedding Anniversary and the staff was super! The rooms are large and very inviting, and the views from our room and around the resort are fabulous!
Rated 5 out of 5 by reinaldo A Hidden Gem "Shangrila"
My wife and I have travelled extensively and in many beautiful hotels all over the world.We viewed the website and thought the hotel and setting couldn't be that beautiful. It was ten fold beyond our expectations and we agree that it is the most beautiful and peaceful setting we have ever experienced.
Ron and Claire
Rated 5 out of 5 by traciria Four Day Getaway
We decided a week prior to take a long weekend and were thrilled to find availability at the hotel. We arrived on Friday and departed Monday and everything about our stay was wonderful!
Rated 5 out of 5 by chrissied Excellent hotel!
This is a beautiful hotel! The staff could not have been nicer. Anything you need they were right there with it. Beautiful and comfortable room. Will definitely stay here again!
Rated 5 out of 5 by DJRK FANTABULOUS
OMG this place is just fantastic. The room, my goodness the room it was beautiful, the bed SO comfy, the view (12th floor) spectacular, the balcony huge it was an amazing time, can't say enough good things. If you're ever in the Cape Coral area check this place out, the restaurants are great, everything was spectacular. We had a phenomenal time and recommend this Westin highly!!
Rated 5 out of 5 by Robmar85 Excellent stay
My husband and I traveled to Ft Myers with my dad and sister for a family party. We were very happy with our 2 bedroom suite and all that the resort offered. My sister enjoyed the lap pool while my husband and I enjoyed the fitness room. We also enjoyed a great bike ride as bikes were available right on sight. The staff was friendly and helpful. We ate at the outdoor bar one night and the staff was friendly, the service quick and the food very good. We will definitely stay here again and highly recommend The Westin Cape Coral
Rated 5 out of 5 by PasoFino Awesome Hotel and Location
This property has a beautiful location. Everything is new and in excellent condition. Staff are caring and attentive to your needs. This is a hidden gem that you should consider above all the others!