Rated 5 out of 5 by GSD1950 Detroit Metro Westin
I would recommend this facility to anyone. The staff from Valet to registration were friendly, very pleasant and efficient. The hotel was quiet, clean and has every ammenity.
June 1, 2014
Rated 5 out of 5 by Stewmanmsp Peaceful rest
This location is comfortable and quiet and has easy access to the airport terminal. A great place to relax.
August 3, 2014
Rated 4 out of 5 by rkicin01 Nice hotel
Staying at the Westin DTW is always a pleasant stay. The staff are friendly and caring. The facilities are kept up well and the gym exceeds the standard hotel gym.
October 20, 2013
Rated 5 out of 5 by Steven01 Perfect stay
perfect hotel experience when staying at a hotel before flying out
August 20, 2014
Rated 5 out of 5 by tmt46 great stay
Great room with view over the ramp. Clean room and bathroom. Bed was great.
August 10, 2014
Rated 5 out of 5 by Coastalbound Kind Efficient Staff
My flight was cancelled and I was exhausted - your staff seemed to recognize that intuitively and made the check in process very efficient/fast.
December 8, 2013
Rated 5 out of 5 by Gutes Unexpected but gratifying stay
The room was exceptionally clean and neat, with a number of helpful amenities.
July 25, 2014
Rated 5 out of 5 by RAS0508 Dream bed
Wish I had a bed like this at home.
August 2, 2014
Rated 2 out of 5 by Singhfamily Disappointing Service
As a longtime spg platinum member I am in general very pleased with the service starwood provides its frequent travellers. I was excited to stay at this hotel. you cant beat the convenience factor of being attached directly to the Delta terminal! when I arrived I was told no upgrades were available but I would be upgraded to a suite next afternoon. That was nice and unexpected. However when I went the next day another person there said that is not their policy and no rooms are available.
Later that day I was waiting for my driver in the lobby corridor when I rudely asked to clear the area for some VIP guests that were arriving. I had to wait outside in muggy weather. When my car arrived another valet attendant was rushing us out as the "VIP" bus was soon arriving!! Obviously there is class above platinum that I am not privy too.
Finally at checkout when I asked about my amenity points the receptionist said that the free internet was my amenity gift. I explained to her that was not right and she begrudgingly gave me the 500 pts as if she was doing me some kind of favor.
The staff at this hotel has a lot of work to do on how to treat guests especially their most loyal customers!
August 22, 2013
Rated 4 out of 5 by Clever1 Our favorite park and fly, peacefully
This Westin mostly gives the best experience. Westin airport hotel is quiet, beautiful, and peaceful.
December 15, 2013
Rated 5 out of 5 by JoanneED Waylayed in route
This hotel is very convenient when your travel is interrupted.
December 17, 2013
Rated 5 out of 5 by Joey13 Great experience
We had a great experience, very lean and comfortable.
December 2, 2013
Rated 5 out of 5 by KOGGLEVEE Stellar Hotel
The hotel was a lifesaver after Delta cancelled our flight after four hours for a layover. Room was comfortable and plush. My only issue was that the agent stated he only had rooms with walk in showers. In actuality the room was for someone disabled, which is not exactly as a walk in shower. Lastly the servers at the restaurant don't exactly move swiftly even after you tell them that you have a flight to catch. Also it was a little awkward that the server tells me that the chef would need to run downstairs to get baguettes for the french toast that I already ordered. This would cause even more of a delay. Breakfast nevertheless was good.
June 1, 2014
Rated 4 out of 5 by DoctorPescado Great Bed and Front Desk, Dining Areas Needs Attention
The property is very convenient being right in DTW. I have stayed many times. Front desk is generally prompt and helpful. Rooms are always clean and comfortable. Beds are great. I don't know why i always get parked WAY in the back away from the elevators, but it is a bit of a walk (no biggie). The in house restaurant is expensive, slow, and generally bad. The Pizza's are good and salads ok, everything else stinks. The Quesadilla's appeared to have canned chicken meet and no cheese (non Queso!), the crab cakes had shells in them. Not so good on that front, but you are captive and don't have many options. Other than that, its pretty good.
June 26, 2014
Rated 5 out of 5 by Zeus88 An absolute must stay!
If you want to have a wonderful sleep the night before your early morning flight, the Westin Detroit is an absolute must! My husband and I thoroughly enjoy the comforts of the Westin, more specifically their Heavenly beds.
We use this hotel solely for the purpose of knowing we are going to have an excellent sleep before we face the hustle of early morning flights. We always request a high floor, opposite side of the elevators, and facing inside looking down on the atrium. We have never heard the flights.
Every time we have stayed here, we dine at DEMA restaurant which is located in the atrium. It is a modern atmosphere with excellent food and very moderate prices.
The employees of the Westin DTW are always extremely polite and courteous; from valet to check in desk, to any of staff in DEMA. I feel that the people that complain about the staff should perhaps look at themselves and how they are treating the employees. If you are rude and ignorant to them, how should they treat you? They are there just doing their job, they are not the ones that created your mood, get over it and move on.
Quite honestly there is nothing I can say negative about this property. Westin DTW is a clean, friendly, modern place to stay with great access to the airport (your own access to customs for Delta flights).
Definitely a must stay when flying out or into DTW airport!!
January 7, 2012
Rated 5 out of 5 by JohnnyD619 Best Westin Property in USA
I've stayed here maybe 5 times. You'd never think you'd find such a great hotel airport, but if you're looking...THIS IS IT! Room service is great, restaurant is awesome, staff is very friendly and accommodating. If you have a special requirement, they'll make it happen! I've stayed at Westins all over the world, and this even beats out the Westin-Milan.
January 5, 2015
Rated 1 out of 5 by Softball17 Not what I expected for a hotel of this caliber
Mortified at the price upon check-in and told it was a higher grade room - club level. Well it was Friday night and the club lounge is not even open. Arrived to my room to find a television that did not work. Add onto that the charge for internet and wow what a ripoff. Cannot comment on the food - been waiting for room service for over an hour. What a dissapointment.
April 27, 2012
Rated 5 out of 5 by Republic14 Fly/Park A+
As soon as I walked up they could not be any nicer! A key was given to me for the complimentary mini fridge. We all ate in the bar area, watching soccer games. The food and service was 100%. An just an elevator ride away before bed.
January 6, 2015
Rated 5 out of 5 by RetiredLawyer Exceptional Service
As usual, we stayed one night where we had a morning flight departure. The hotel is obviously convenient for that purpose. We found the entire staff to be helpful, friendly and courteous. Our bell-person in the morning helped us with our bags to the Delta Sky Priority check in in the terminal. When we saw there was a line, and asked him to just leave our luggage with us, he left the luggage cart by the checkin, told us he would pick it up later so we did not have to wrangle our bags through the line, but he could answer the next request for assistance.
December 2, 2014
Rated 5 out of 5 by JB199 Fantastic!
My husband and I were recently stranded at the DTW airport for 30 hours by Delta and had a very terrible experiences with customer service at Delta. We stumbled upon the Westin and it was fantastic! The staff was super friendly and it totally turned my evening around. The wonderful person that checked us in was Leslie and really it was so refreshing to go into the hotel and have people be nice to us and the room was so clean and comfortable. Plus, you really can't hear the planes take off at all, it is amazing. The special security gate they have is also very nice and easy! Would recommend this place to anyone!
December 27, 2012
Rated 4 out of 5 by hal2002 comfort
The bedding was too small for the mattress so the sheet kept coming undone not too comfortable of a night sleep.
November 24, 2014
Rated 4 out of 5 by cwujd1 Terrific Hotel -- Except the Restaurant
I've stayed here a few times. Beautiful hotel, nice rooms, great soundproofing since it's right next to the terminal. The only drawback is the consistently bad, expensive restaurant. Had the $38 halibut this time. Nice piece of fish, well cooked, but no hint of the promised cauliflower puree. The $15 squash blossom appetizer was greasy. Nice server this time but I've had indifferent service in the past. There often seem to be people standing around at the open kitchen waiting for something to happen. I think they know they have a captive audience with nowhere else to go; so no incentive to improve. But it really puts a sour edge on an otherwise lovely (but pricey) airport hotel experience.
July 16, 2014
Rated 5 out of 5 by db26 Great Airport Hotel
Stayed here one night to catch an early flight. Being a plane buff, I loved having the view of all the Delta planes outside my window. For those worried about noise, the soundproofing is absolutely incredible! You really can't hear any jet noise at all, though you do still feel a slight rumble as planes are taking off. Room decor was very nice and modern. Best part about the hotel is the private security line...or I should say lack of a line, as I was the only person at the time to go through it. Note that the private security line is only if you're flying Delta without a checked bag. Did have an erroneous minibar charge on my final bill, but the staff promptly issued a credit when I called.
May 5, 2014
Rated 5 out of 5 by Par404 Great hotel with mediocre staff
The hotel was nice and comfortable. Everything you would expect from a Westin. The staff however is lacking. First after I was in my room for about 30 minutes someone attempted to enter with a key. Luckily I had the latch bolted. This employee was very apologetic and pleasant I will note. Next while walking to the elevator two members of housekeeping staff were walking towards me then in front of me (we turned a corner) they were in a loud conversation and neither acknowledged me to say even hello. While in the gym a staffer came in with a scowl on his face and didn't say hello either. The girl taking the room service order was unprofessional at best however, the waitress was very friendly and the food was exceptional.
August 11, 2014
Rated 5 out of 5 by chad1234 Excellent hotel
My wife and I stayed here for 1 night before leaving for our Honeymoon in Florida. The price was excellent for a 1 night stay and 10 days of valet parking. The hotel lobby was beautiful, new, and inviting. All of the furniture, amenities and bedding were new and spotless. The bathroom was luxurious with brand new faucets, a new shower head and fresh towels. I was impressed with the room overall. There is a shuttle that can take you quickly between the McNamara and North Terminals. The valet parking was a breeze, there were plenty of helpful valet members to take my car, and I was able to retrieve my car quickly upon my return. I would highly recommend this hotel to anyone looking for a stay at the Detroit Metro Airport.
April 18, 2014
Rated 3 out of 5 by AlexThisReviewSystemIsBad If you have a delay in the Detroit Airport
The facilities are good in general but the service was highly variable. During the 10 days I stayed in the hotel, service in the restaurant (whose prices are very expensive, by the way), depended on the shift. Some people were very good but I had to wait for a lot of time in a couple of occasions to receive the check. I opted for the green program and in the day I was supposed to have service nobody showed up. Plus, I had three people interrupting me on a Saturday asking if I was going to checkout when my reservation was going for six additional days.
July 27, 2014
Rated 2 out of 5 by ms138 Dissapointed
Had my bag at concierge station twice: on early arrival and on departure date. The first day I tried to retreive something from bag during a break and left without because there was no atendant. Upon departure atendant was out of area (more than 11 minutes) and that delayed me enough to miss an earlier flight. Additionally the connectivity for Cell and wireless devices is really poor. All in our party expressed dismay. This is my second stay (hosting company chooses site) and I had the same difficulty the first time. Could not make a call from my bedroom. People watched while doing so because I was not alone in that difficulty. Last trip I had to stand in a particular corner close to window ot get marginal signal. They need repeaters.
April 12, 2013
Rated 3 out of 5 by dianne678 Pretty, but missing some things
The first room we were given had a loud drilling noise. We asked for a new room and were then given a SPG floor (not sure why we did not get that the first time around). The fridge we requested due to medical issues was filthy when we received it. We cleaned it out. The hotel did offer us another one but we decided not to wait. Breakfast was great. Checkout was a nightmare. We told the front desk we would forgo housekeeping however I don't think that was recorded or communicated with housekeeping. No information was under our door and the front desk person didn't seem to understand what was in their system either. I think we will get the SPG points though I'm not convinced. We'll stay for the next Michigan graduation and then that is it.
May 5, 2014
Rated 5 out of 5 by 3crazykids Excellent first night of vacation!
We stayed at this hotel the first night of our vacation to make it easier on our 7am flight. We were able to utilize our suite night awards and so were completely blown away by the room when we arrived. It was a gorgeous room and the hotel had left us a surprise of drinks, champagne and a fruit tray which my kids adored in honor of our anniversary. We were so touched by the gesture. What a heavenly evening watching the planes and getting a good very quiet night sleep prior to our early flight in the other terminal the next morning. Thank you!
August 29, 2013
Rated 5 out of 5 by Brad1000000 First Class All the Way
Everything about this hotel is why the Westin brand is so great. It's only " negative " is that it sits on top of the Delta terminal of the airport. That's great if you're flying out the next day, but it is not convenient if you just want to stay at a great hotel in the southwest suburbs of Detroit. It is sooooo convenient, however, if you do have a reason to be at the airport--they have a security gate right next to the front desk! It took me 5 minutes to get through during the morning rush.
Be nice, and you're sure to receive an upgrade. Even if not, the club lounge access is very nice; evening food until 7:30. Nice continental breakfast in the morning starting at 6:30. They have an expresso machine and--I haven't seen this before--a massage chair! There's also a functional computer and printer.
The rooms and all other facilities are well maintained and first class. I wish all Westin hotels were this nice--I will be back.
November 25, 2014