Rated 2 out of 5 by ntmprssdwthwstnrtnw housekeeping and communication poor
From day one I was in a constant fight to get housekeeping that was due - nothing extra. I got one bed change in 14 days with 2 managers involved and about 10 calls. I was given pat answers and wrong information when calling service instead of them checking and doing. I had a manager respond late one night
at 14 days and say it would be done the next morning. Two calls later the next afternoon I had to get a manager in the room just to get something done. I would not stay in the hotel again over this issue. It is not worth the aggravation.
March 31, 2014
Rated 5 out of 5 by Jefjoe1 Great Job
The Westin at Cape Coral was fantastic. The valet Grant who greeted us upon arrival could have not been any nicer. The lobby was beautiful and the front desk checkin staff were so helpful and professional. Theroom was spotless and the views were awesome. The day by the pool was refreshing and fun with great specials at the bar and BBQ. I have lived in Florida for 25 years and my only regret is that I did not find this gem of a resort sooner. Many thanks to all of the staff who made us feel great all weekend.
September 2, 2014
Rated 1 out of 5 by edisonmiami Bad service
I stayed for three nights in March, 2014. The location is great, but the hotel building looked like a motel, not the Westin.
The housekeeping service was horrible. On the second day, a maid came, but did neither clean the room nor refill goods including papers and shampoos. On the third day, the housekeeping was completely undone when I came back from outside at 8PM although we did not sign "Do not disturb".
So, the room was not clean. In addition, the air-conditioning was broken.
I never recommend this hotel to anyone.
April 1, 2014
Rated 5 out of 5 by MikeB Luxury rooms, stunning views
Visually impressive facility from the moment you arrive on the grounds, and the favorable first impression is enhanced by the staff, who do not disappoint either from check-in to check-out. The resort oozes quality, rooms are spacious with incredibly comfortable bedding, shower heads are oversized and powerful. Additionally, the views from every room are amazing. Pool area is well equipped with games and pool accessories. Only improvement on our stay would have been more interactive pool activities. We didn't actually see any of the scheduled events take place and it was the weekend.
Overall, a wonderful resort where you surround yourself with luxury and the staff can't do enough to please. I fully understand why this resort receives such consistently glowing reviews.
June 24, 2013
Rated 4 out of 5 by Tonymanc Good Rooms Poor service in restaurant
My wife and I stayed here for the last night of our Florida trip for a little bit of luxury. The room 1114 was excellent and very quiet and the bed extremely comfy. Our gripe is with the Nauti mermaid as we went for inner at 8.15 pm only for the waitress to advise us waitress service was over and we would have order and eat at the bar! This just isn't good enough Westin and spoilt our stay. The barman was great and provided great service but we had to eat under ceiling fans when we wished to dine in the open air.
May 24, 2013
Rated 5 out of 5 by JOHN2305 WATERSIDE
WE REALY ENJOED STAYING AT THE HOTEL, FRIENDLY STAFF
December 1, 2014
Rated 3 out of 5 by QueezySuzy1115 Quite comfortable. Great location
All in all this hotel has a lot to offer. We were there with a group and had a wonderful time.
On Saturday a group of ladies had lunch outside at Marker 92. Food was good. Service was good. But when time came with our checks some of us had been charged 20% gratuity (for the server?) then charged an additional 20% for "Service Chg/Grat) What was that about? Most of the other tables were only charged for what they were served and given the option for their own gratuity, which we believed worked out to the advantage of the server, unless the server benefited twice on our table. There were six ladies at our table with the same above experience.
November 20, 2014
Rated 5 out of 5 by JohnLuc Great stay at Cape Coral
I travel extensively and this has to be one of the best hotel experiences. Everything about this place feels 'right' but in an unobtrusive and professional way. Decor, views, and rooms all of high Westin standard. Management should be proud of the pleasant and attentive staff - too many to remember names but Remy at front desk and Claire at Marker 92 were two we would particularly like to thank.
October 5, 2014
Rated 5 out of 5 by Jen65 Exceptional Family Hotel
I booked a 2 bedroom suite at the Westin Cape Coral Resort for me and my family during the New Year's week. Everything was wonderful and exceptionally maintained. The suite had enough living area for all (4 adults and 2 children) - the master suite bathroom was really LARGE. The view from the balcony was amazing - we were awed by the New Year's fireworks display! The kitchen facilities were ample enough to cook simple meals - and had a full sized fridge and stove.
January 5, 2014
Rated 5 out of 5 by AGeorge This is a great hotel.
My family and I just returned from staying at the Westin Cape Coral. The hotel and staff are fantastic. The staff, especially EJ, were very helpful and friendly. In addition they were a kid friendly hotel. While I was at meetings for business, my wife and kids used the water taxi service to go to Ft. Myers Beach and had a great time. Also the pools were heated. . This is a great property that is very relaxing. We will definitely be back.
March 14, 2013
Rated 2 out of 5 by TexasTony Below Westin standards for sure
Food at Marker 99 was promoted as fine food. Not good at all and very mediocre service. Very disappointed for a $100 meal. Not like other Westins.
Room coffee cups or coffee were not replaced daily. Ice Machine in Fridge did not work. Was told it would be fixed each day and it never happened. TV issues with remote. I never write these reviews, but for a Westin, this place was not up to par. Management needs to know. Expected more.
March 12, 2014
Rated 5 out of 5 by Line22 This hotel exceeded my expectations in everything.
We had a very pleasant three day weekend at this hotel. I wish to commend you on your staff, they were very curteous, friendly, and helpful. (Especially Anne Marie at the front desk and Grant the bellman). I found the rooms to be clean, spacious and the view was terrific. The food at the restaurant was delicious. We thoroughly enjoyed the pool. I found it to be a family oriented place that exuded a very nice ambiance.
July 20, 2014
Rated 5 out of 5 by palmtom007 Excellent Get Away..!
Upon check-in, Anna Marie took time to greet us, gave us all the info about this hotel, and in the days ahead, she was there with help in the business center computer, printer, and my need to Fax some items. She has a great positive energy that is a Asset to your hotel. Other staff are also very polite, and very helpful. Room was very clean. Food at your restaurants was tasty. I'll be back.
August 2, 2014
Rated 5 out of 5 by Dramamama The WCC Resort Exceeded all of our Expectations!
From the moment Taylor greeted us, to the time that Mike dropped off our luggage in the room, we knew that everything would go well. The room was exactly as pictured and met our needs. The facility was immaculate, the amenities just right and the general disposition of the staff was warm, inviting and accommodating. We enjoyed our stay despite the unfortunate rainy weather. Wished we could have stayed longer.
August 11, 2013
Rated 5 out of 5 by RonaldT Out of the way but worth the drive
This hotel was settled into a quiet estuary with beautiful views of the coast and its own marina. The rooms were over sized with upgraded amenities: full-sized kitchen, dining room table for six, balcony table, even a washer and dryer. About an hour drive to Sanibel island. The resort pool was perfect but it is too crowded they have two others that are quieter. The perfect place to spend a week to unwind.
March 8, 2014
Rated 1 out of 5 by Funzi Double check your check
My wife brought her visiting parents to Marker 92 for afternoon drinks outside. When an unitemized bill arrived which was clearly too high, they asked for a check that listed their drinks and food (5 drinks and 2 appetizers). The check the waiter then brought had 4 additional items they didn't have. After asking for it be corrected it came back again with an extra item. 3/19/14 4:00 pm, Server 217
March 19, 2014
Rated 1 out of 5 by ZDawg Beautiful resort
Room was not ready at the 4 p.m. check in time which is already an hour later than the usual check in time at most hotel and resorts. When notified my room was ready it took 2 trips back to the front desk because the keys would not open the room. The front desk finally sent someone that had to reset the card reader. It was a miserable experience for the money spent on a one night stay.
May 5, 2014
Rated 2 out of 5 by john71112 design of rooms great but unkept
Had many issues esp in the cleaning of the room grounds and facility were not up to a 5 star rating. the cleaness of the facility was that of a 2 to 3 star quality. My shower had a lot of mold and the room was not clean. We stayed for 9 nights during this time our carpets were not vacumed. I would expect a call from Starwood concerning my poor experiance at the Westin Hotel Cape Coral.
March 14, 2014
Rated 5 out of 5 by DJRK FANTABULOUS
OMG this place is just fantastic. The room, my goodness the room it was beautiful, the bed SO comfy, the view (12th floor) spectacular, the balcony huge it was an amazing time, can't say enough good things. If you're ever in the Cape Coral area check this place out, the restaurants are great, everything was spectacular. We had a phenomenal time and recommend this Westin highly!!
November 18, 2013
Rated 5 out of 5 by david76 Great property, great staff, great SPG recognition
This property is one of our favorites, and I do not hesitate to recommend it to friends, colleagues, and family as much as I can. This most recent stay was hands down the best SPG recognition experience ever. Entire staff was on their mark, and the rooms speak for themselves in terms of exceeding expectations.
September 2, 2014
Rated 5 out of 5 by NEPPJS Very relaxing
We really enjoyed our stay. The facility was very clean, well kept, very friendly staff. The free water taxi and the lay out of our suite were the features we enjoyed the most. Wish the water taxi's schedule was not as limited, willing to pay a reasonable fee to cover extra trips in the schedule, like one going over later in the afternoon, returning in the evening.
January 16, 2013
Rated 5 out of 5 by MNSteve Finest suite during offseason for the dollar anywhere
Can't say enough. Huge suite with beautiful finishes, large lanai with beautiful views. Haven't slept that well in a long time. I can't say enough. Thank you !! I gave all 5 stars except food/bev, and that is because I love my morning breakfast included. I understand that is not an offering of a property of this class. Excellent.
July 25, 2014
Rated 5 out of 5 by John251 Great resort
The valet was very attentive as soon as we arrived he greeted us and made us feel welcome.
Erica at the front desk is a service STAR. She was so nice and took care of all our requests. Erica even suggested that they could accommodate another night stay for us since we were having such a great time there, so we extended our stay.
We saw the sunset that evening in Ft. Myers beach and it was a moment my daughter would remember forever.
The suite was very nice and comfortable, 824 sq ft with a 200 sq ft balcony.
Full kitchen and full sized appliances.
We stayed on the 16th floor and had a great view of the water and boats coming in.
We took the bikes (they provide) out for a ride and arrived at a nature trail. Very nice trail and wildlife. We saw birds, fish and even a crab in the water. The look out tower is nice to get a birds eye view of the area.
We really enjoyed our time at The Westin Cape Coral Resort and will add it on the list of places to stay while in the area.
July 26, 2014
Rated 5 out of 5 by camch57 simply wonderful
The moment I walked in I was instantly impressed. Erika at the front desk was very friendly and helpful. She also helped me out a couple of times throughout my stays with some key room issues. All staff members I encountered were professional and helpful. I loved the atmosphere and I am anxious to plan another stay,
July 16, 2014
Rated 5 out of 5 by Cam1215 Above And Beyond All Expectations
Although I expected a lot before I arrived at this Westin, what I found was that it exceeded every expectation that I had envisioned. The staff went out of their way to ensure that the needs for my disability were met. The hotel was very clean, the pool was immaculate and the food was simply amazing. I cannot wait to go again!
March 21, 2014
Rated 5 out of 5 by reinaldo A Hidden Gem "Shangrila"
My wife and I have travelled extensively and in many beautiful hotels all over the world.We viewed the website and thought the hotel and setting couldn't be that beautiful. It was ten fold beyond our expectations and we agree that it is the most beautiful and peaceful setting we have ever experienced.
Ron and Claire
December 4, 2013
Rated 5 out of 5 by Twoscoops Fantastic Stay
This was our first visit to the gulf coast and I have to give my compliments to the staff of this hotel. From check in to check out everything was great. I would like to extend a personal thank you to Patrick in Marker 92 who was so kind to my autistic son and to (I believe her name is) Erika who checked us in.
April 7, 2014
Rated 5 out of 5 by Llij Enjoyable
Front desk, housekeeper, bellman and restaurant staff were very friendly. In the restaurant, on more than one occasion, it seemed to take a while to get the bill at the end of the meal.
Pool area could use a few umbrellas for additional shade. Overall, a very enjoyable experience!! :-)
July 22, 2014
Rated 5 out of 5 by Cat44 Great Weekend
The property was very well taken care of and I love the late checkout available on weekends.
October 6, 2014
Rated 5 out of 5 by Marci Great Place to Stay
The Westin Cape Coral Resort at Marina Village is the BEST place to stay in Cape Coral. The hotel staff were very friendly and accommodating. The Heavenly Bed provided a great nights sleep. The view from the balcony was wonderful while sipping on a cup of Starbucks coffee. Great place to stay!
March 25, 2013