Rated 4 out of 5 by grw777 great place but short on food options
great getaway for our "staycation". Facilities are fabulous, especially the pool area and work out rooms. Really nice rooms, but get a top floor room otherwise you will hear your neighbors tramping across the wood frame floors! Pool side service needs some improvement, but overall a nice experience with nice staff!
June 30, 2014
Rated 5 out of 5 by GH41 The remodeled rooms were well done
My wife and I were traveling with my mother in law so we had adjoining rooms. This worked out very well. We liked the remolded rooms, the color combinations and the furniture went well together.
The hotel staff were professional: Juanita who took care of our rooms, and Arron who set up our reservations help made our trip enjoyable
This is our fifth or six stay at The La Paloma we enjoy the grounds, Sabino Canyon and Mt Lemon, along with other attractions in Tucson.
August 26, 2013
Rated 3 out of 5 by Phoebe123 Disappointed
The parking was terrible. You could not get to the valet to even drop your car off and every lot of the self parking was full. We called the front desk while driving around looking for a parking spot to inquire if there was another lot and the girl at the desk was rude, condescending and did not care. We have stayed at this hotel several times and this will be the last. Also, for a hotel this size, I would expect to have more than one restaurant to choose from.
August 20, 2013
Rated 5 out of 5 by Bob1919 One of the best!
I travel a lot with my job. This property is, without question, a gem. It is situated so that you feel you are out away from it all, yet you are minutes away from a host of off property restaurants and shopping. Best of all the bedding is wonderful and the curtains close all the way so you have complete darkness in your room for the best sleep possible. The food is also excellent. You cannot go wrong at this property. It is one of Westin's best!
April 3, 2014
Rated 4 out of 5 by TIB13 Stay Experience
Upon arriving in my room there was a terrible smell, reported to front desk and immediately (while I was out to dinner) staff tried to get rid of the smell. Upon returning the smell was still there now masked by a terrible medicine smell. Once reported staff immediately had someone at my door with new room keys and were willing to carry my luggage to another room. Restaurant was fairly pricey, food was excellent and, service was even better than the food!!
September 9, 2013
Rated 4 out of 5 Great experience but a few missteps...
Overall, our stay (three nights) was excellent. However, there were a few missteps. 1) Housekeeping missed us on our second day; 2) We had been promised something special because it was our wedding anniversary. Nothing happened; 3) Breakfast was slow in coming one day because they ran out of bagels; and 4) Why on earth does the chef at Azul offer French onion soup (grattiné no less) in 105F temperature? What about a cold summer soup as a choice for dinner?
June 21, 2013
Rated 4 out of 5 by iamcof Beautiful grounds, good location
This was our 7th or 8th stay at La Paloma. The renovations were needed and have improved this property. However, as often, the SPG (Platinum) recognition seemed very sporadic and uneven. In spite of asking the concierge 48 hours prior to our arrival to have our room ready, the key card did not work, the telephone in the room was not working (I had to fix it), only one bathrobe for 2 and no room service menu provided! Golf way too expensive for us.
February 27, 2014
Rated 5 out of 5 by Duana Outstanding Hotel
We were welcomed with the best customer service,always a smile and eager to help,the pools were wonderful,and the food excellent.
The room was spacious,comfortable,and the housekeeping was perfect! Overall the best resort I have stayed at.
July 6, 2014
Rated 4 out of 5 by tater311 Great stay and relaxing
Everything was great except I didn't get to check in until right at 4:00 I was hoping to get in the pool and enjoy it a little earlier,the young lady who helped me upgraded my room or view she could tell I was frustrated very polite very helpful and friendly, more than I can say about the manager who said he would call when my room was ready and did not the young lady got me right in ,wish I could of spent more time in the pool but overall great stay.
August 6, 2013
Rated 5 out of 5 by McMo1 Perfection for our Family Getaway!
This was our first real, get-on-a-plane-and-go vacation with our boys (6 and 4). This hotel could not have been more perfect. We played in the pool for hours and then would tumble into the most delicious beds to recharge. Housekeeping learned our habits, brought extra water, shampoos, and towels. The boys' stuffed animals were propped up in bed.
This experience far exceeded our expectations and we will be returning!
May 6, 2014
Rated 4 out of 5 by Lisa6869 Girls weekend
The staff for the most part are very attentive and eager to take care of everything you might need. The only area that could use better attention to detail is the wait service at the Azul Lounge. We had to wait 30 minutes at one point for someone to take our order, and that was after two other staff had already checked in with us three previous times to send someone over. The new menu at Azul restaurant was a disappointment with very few selections.
August 19, 2013
Rated 3 out of 5 by Hootie11 Fair
Lovely property but lots of problems. We did not get a room until almost 5 pm. We were given a summer savings coupon book that was not recognized by the staff at any of the venues it applied to ie the restaurant, bar and deli did not know what it was or how to discount it. The pool was slammed with people, no one picked up towels or trash. We asked for a late check out citing Weston's save our Monday program and the front desk had never heard of it.
June 24, 2013
Rated 3 out of 5 by aed25 Staff slightly lacking
front desk not at all knowledgeable of near by restaurants. Checked in at front desk and was told I would be called when rm was avail. Was NOT told I would have to show ID again when front desk called me.. While we waited we put all our things in the car to include ID. When the front desk called I went to get to rm key and was told I needed to show my ID again. I then had to go all the way back to my car. This was a problem for me as I am handicap.
August 1, 2013
Rated 3 out of 5 by Jenniferx123 Stayed for a conference
The hotel is beautiful, has beautiful grounds and a very comfortable room. The day of my last night at the hotel, no one came to clean my room. I mentioned it to the front desk and they gave me a $5 voucher to Starbucks. I was staying at the hotel to attend a conference also at the hotel. During this time when over 800 people were there for a conference there was a women's bathroom closed due to construction. I thought this was poor planning.
June 28, 2013
Rated 5 out of 5 by fruit82 Beautiful Pool Area
Overall an Excellent hotel. The food was pricey but good. Amazing pool area and simply a beautiful property it sits on.
July 13, 2014
Rated 3 out of 5 by BigT73 Spread out
Although the hotel is beautiful it is a long walk to and from the room, with frequent stop to let staff by driving maintaince carts, Our room and view were very nice, but not cleaned properly. Toliet lid had dried urine on it and trash from previous guest was still in and around the room. Foods was good at reasonable prices. Pool so busy couldnt get a chair and swim up bar claustrophobic with people hudled in the shade waiting for a drink
June 25, 2013
Rated 5 out of 5 by AlexisFromTexas Amazing Experience
I stayed 2 separate times this Summer and each time was consistent...
Outstanding service, Beautiful rooms, Great property.
Not only do I highly recumbent it, but I won't stay anywhere else when I am in Tucson.
And I'm picky!!
July 3, 2014
Rated 4 out of 5 by SpecialEm Great hotel, mediocre restaurant
I come here on average once a year for staycation with friends, and have for the last 4 years, and the new renovations are fantastic. Awesome job at taking the resort up a level. However, while the facility looks amazing, during each and every stay I have had here, I have never had fabulous service by the staff. I've read so many reviews about how fabulous the staff is, and yet staff wise there's no difference between here and a motel.
September 10, 2013
Rated 3 out of 5 by NotToday Remodel gorgeous, staff needs work
Love this property, have stayed several times, enjoyed the remodeled features of the rooms but menus could use an overhaul and staff needs work and training. 2012 Labor Day was a blast. Tons of activities every day and great movies at night. 2013 was almost boring. Cinderella on Saturday night emptied the pool and was a poor response to the boys and teens in my party. Staff was uneducated on events and resort features including concierge and front desk staff. I love this property, but not sure I will return. Oh... and in the past the Resort fee covered the tipping and the staff were gracious to not accept a tip. This year they stood there and nearly begged for it. Internet sign-in was complicated and so I was charged for and upgrade when we just resigned in each day. All in all, not impressed. Pool kid friendly, but restaurants and food choices not.
September 2, 2013
Rated 3 out of 5 by Woodpecker7 A Few Problems
The television only received a signal about half the time; thus, it was impossible to watch. My meal in Azul on Wednesday night was the toughest $30.00 steak I have ever eaten. Flavor was ok, but it was a real workout getting it down.
Room and bed were comfortable, although room was kept way too cold; setting was terrific.
June 13, 2014
Rated 5 out of 5 by Happy24 MY HOME AWAY FROM HOME
Have stayed in other two resorts in Tucson and must say that La Paloma far excels in every category!
Glen and his staff have gone out of their way to make sure my stays are safe, sound and enjoyable. Any errors corrected over and above excellence.
Kay Prince is the best conseriage I have ever been fortunate to work with and now I have a new friend too!
May 31, 2014
Rated 2 out of 5 by linenwhite7 Too much "security", not exactly a luxury resort.
We stayed for the 4th of July weekend. Access to the pool was limited to only one door and we had to show our wristbands to get in. Seemed really excessive for a "nice resort." It felt like I was a kid and needed to show my pool pass to swim. The pool was absolutely packed and we had to spread our towels on a muddy hill to eat our overpriced and underwhelming poolside lunch. The breakfast buffet was unimpressive and $20 per person. The 4th of July BBQ was $30, lackluster, and had almost no vegetarian options. There were also a number of people sitting at the desk to check you in on a computer - again, it felt like the principal was checking you in for prom, and not in a good way. We cancelled our BBQ reservation because on person in our party is a vegetarian, and I certainly didn't think a veggie burger and some salad was worth $30. We had to pay an upcharge of $30 to have an additional adult in our room, too. The whole thing felt like we were being nickel and dimed and the food was really unimpressive. Also, the limited pool access, massive crowds, and wristband checking at all times made the experience really miss the mark of a luxury resort.
July 7, 2014
Rated 2 out of 5 by MomWithGirls Not feeling well rested or well cared for
After booking 3 months in advance, making phone calls, and e-mailing, my requests were not met. It was a mother/daughter long weekend getaway that was meant to feel special and La Paloma did not make it memorable. Our sofabed was not made up when we arrived after midnight, one of our two toilets never did flush properly, the noise from upstairs was ridiculous, room service was slow and food ordered was not available.
February 18, 2014
Rated 5 out of 5 by MGJ2014 Beautiful location and renovations
We have been guests at the Westin La Paloma for the several years and have to say this was our favorite to date. The renovations made to the property both inside and out are beautiful. The staff has always been very accommodating and this visit was no different. The location of this property in the foothills is very convenient for shopping and dining at the many wonderful restaurants Tucson has to offer.
April 5, 2014
Rated 5 out of 5 by WeekendWarriors Simple Family Fun!
Easy place to take the kids. Pool is family friendly and the slide was a big hit!
July 8, 2014
Rated 5 out of 5 by Brittany27 Beautiful hotel, a little disappointed with some of staff
Hotel was beautiful, stay was overall wonderful, but we had to call "Service Express" on the phone a few times and were not impressed with the people we spoke to -- seemed unhappy to help, didn't offer options when something needed wasn't available, almost made us feel like we were bothering them.
All other staff -- at Azul, Sabinos, Valet, Bell Desk, etc was wonderful.
May 5, 2014
Rated 1 out of 5 by FreeNeasy Our stay
The facility seemed very clean & the staff were friendly. The front desk staff were not helpful & neither were the reservation staff, they would not honor our aaa discount. That was just the beginnig. Be aware that there are hidden fees, you would think that the staff would disclose these fees as it is the honest & right thing to do and would leave a better impression with guest. The beds are not comfortable.
June 23, 2013
Rated 4 out of 5 by cllilley7780 Good but
Looked nice, but everything was too far. A lot of walking from the room to the pool. Worse were the beds. Very uncomfortable. I had a stiff neck, back and shoulder pain all four days I was there (after first night), came home to see my doctor, he gave me Naproxen, thankfully it worked. Other than that, the atmosphere was good, and it was great that you could get five dollar vouchers and redeem them together.
June 28, 2013
Rated 3 out of 5 by Disappointed12435 Not a normal Weston
I've stayed at Weston's in Phx, Las Vegas, in Cal......this one is not a normal weston. Like a rustic older hotel that was attempted to make look like a weston. I'd say the only think weston is the soap and lotions in the room.
Look at PIXs of rooms first. Be prepared to walk! 10 mins to car at least..........hard to find room....even staff was confused.
For the price .....there are better deals close by.
August 15, 2013
Rated 5 out of 5 by lyons great everything
Everything was great the service and the ammendiites. The guy who brought the room service was very welcoming. His name was Garret and he was extremely knowledgable about the surrounding areas.
The pool and food were great. The staff was great
June 17, 2014