Rated 2 out of 5 Bob
We were told to come at noon to check in, Took 20 min or so to check in! We went to our room, changed into bathing
suit and went to pool! Absolutely no place to sit. Everything was full.My wife and I had to sit on rocks to have a drink and eat something. Way overbooked. Bad experience!! Never was able to sit by the pool so we went back to our room!
They were to have fireworks but only recorded music and a little laser lights for 15 to 20 min.
We were there for the 4th of July several years ago and we had a great time.
How can a place go down hill so fast in a few years?
We told this guy who helped load our luggage about our stay and he replied " maybe you should have come a week before or a week after the fourth"!
Will never stay there again, especially during the fourth of July!
July 6, 2013
Rated 5 out of 5 by Arnie59 Location
I was very impressed with the landscaping and cleanliness of the resort. The rooms were very nice and maintained. Did not get a chance to use the pool area but it looked very impressive as well.
March 7, 2014
Rated 2 out of 5 by Bill2625 Understaffed
We come to Tucson every year and thought we would try the La Paloma. From the moment we arrived in Tucson the La Paloma under performed, we called from the car rental at the airport twice and no answer (this is unaaceptable for a property this large not to have an operator that can accomodate phone calls). The people in front of us at the car rental were also staying and said they could not reach hotel by phone either. Upon arrival the front desk was understaffed, unaccomodating and unhelpful explaining the expansive layout. When we got to our room it was at the farthest point of the property, we asked if we could be moved and they informed us nothing was available. The hotel was not full! Tried the health center and steam broken, used the spa nothing worked correctly. Lamp not working in room. The property is just too spread out, the staff is not friendly. Would not reccommend to anyone.
February 7, 2014
Rated 5 out of 5 by dick718 This hotel has a great location
Wonderfully located at the base of the mountains. Quiet atmosphere and a great golf course. Loved the services provide by everyone.
March 8, 2014
Rated 5 out of 5 by EclecticCitizen EV friendly comfort
The staff were very accommodating of charging my electric car, even with my late night arrival. Beautiful finishes in the room, very comfortable stay.
March 7, 2014
Rated 5 out of 5 by Mdacckc Wt hotel
Excellent hotel and location
March 9, 2014
Rated 4 out of 5 by AD082013 Staff
The hotel is gorgeous but customer service needs to be addressed. We signed up for the "green" program. While we never expected fresh linens or towels, it would have been nice to have the trash cans emptied, more coffee, soap, etc. We called housekeeping but no one ever responded. Customer service was also lacking in Azul. Mgr always had a scrowl on his face, bkfast took way too long, and service in general was just lacking. Sad for what we paid and for such a nice hotel.
August 12, 2013
Rated 4 out of 5 by rucn2020 No upgrade, again.
Great property with a nice rennovation, however as a Platinum guest, for the 6th consecutive stay, I did not get an upgrade. I even requested a suite upgrade using one of my 10 "confirmed upgrade certificates" only to be shut out. Ten years ago, upgrades were given out at will, however this practice has stopped. There are other fine resort offerings in Tucson, which we will opt to in the future.
January 21, 2014
Rated 5 out of 5 by GH41 The remodeled rooms were well done
My wife and I were traveling with my mother in law so we had adjoining rooms. This worked out very well. We liked the remolded rooms, the color combinations and the furniture went well together.
The hotel staff were professional: Juanita who took care of our rooms, and Arron who set up our reservations help made our trip enjoyable
This is our fifth or six stay at The La Paloma we enjoy the grounds, Sabino Canyon and Mt Lemon, along with other attractions in Tucson.
August 26, 2013
Rated 3 out of 5 by Phoebe123 Disappointed
The parking was terrible. You could not get to the valet to even drop your car off and every lot of the self parking was full. We called the front desk while driving around looking for a parking spot to inquire if there was another lot and the girl at the desk was rude, condescending and did not care. We have stayed at this hotel several times and this will be the last. Also, for a hotel this size, I would expect to have more than one restaurant to choose from.
August 20, 2013
Rated 4 out of 5 by TIB13 Stay Experience
Upon arriving in my room there was a terrible smell, reported to front desk and immediately (while I was out to dinner) staff tried to get rid of the smell. Upon returning the smell was still there now masked by a terrible medicine smell. Once reported staff immediately had someone at my door with new room keys and were willing to carry my luggage to another room. Restaurant was fairly pricey, food was excellent and, service was even better than the food!!
September 9, 2013
Rated 5 out of 5 by klr6 Beautiful Hotel
Beautiful place. Very relaxing. Great staff. A++
March 2, 2014
Rated 4 out of 5 Great experience but a few missteps...
Overall, our stay (three nights) was excellent. However, there were a few missteps. 1) Housekeeping missed us on our second day; 2) We had been promised something special because it was our wedding anniversary. Nothing happened; 3) Breakfast was slow in coming one day because they ran out of bagels; and 4) Why on earth does the chef at Azul offer French onion soup (grattiné no less) in 105F temperature? What about a cold summer soup as a choice for dinner?
June 21, 2013
Rated 4 out of 5 by tater311 Great stay and relaxing
Everything was great except I didn't get to check in until right at 4:00 I was hoping to get in the pool and enjoy it a little earlier,the young lady who helped me upgraded my room or view she could tell I was frustrated very polite very helpful and friendly, more than I can say about the manager who said he would call when my room was ready and did not the young lady got me right in ,wish I could of spent more time in the pool but overall great stay.
August 6, 2013
Rated 4 out of 5 by Lisa6869 Girls weekend
The staff for the most part are very attentive and eager to take care of everything you might need. The only area that could use better attention to detail is the wait service at the Azul Lounge. We had to wait 30 minutes at one point for someone to take our order, and that was after two other staff had already checked in with us three previous times to send someone over. The new menu at Azul restaurant was a disappointment with very few selections.
August 19, 2013
Rated 3 out of 5 by Hootie11 Fair
Lovely property but lots of problems. We did not get a room until almost 5 pm. We were given a summer savings coupon book that was not recognized by the staff at any of the venues it applied to ie the restaurant, bar and deli did not know what it was or how to discount it. The pool was slammed with people, no one picked up towels or trash. We asked for a late check out citing Weston's save our Monday program and the front desk had never heard of it.
June 24, 2013
Rated 3 out of 5 by aed25 Staff slightly lacking
front desk not at all knowledgeable of near by restaurants. Checked in at front desk and was told I would be called when rm was avail. Was NOT told I would have to show ID again when front desk called me.. While we waited we put all our things in the car to include ID. When the front desk called I went to get to rm key and was told I needed to show my ID again. I then had to go all the way back to my car. This was a problem for me as I am handicap.
August 1, 2013
Rated 3 out of 5 by Jenniferx123 Stayed for a conference
The hotel is beautiful, has beautiful grounds and a very comfortable room. The day of my last night at the hotel, no one came to clean my room. I mentioned it to the front desk and they gave me a $5 voucher to Starbucks. I was staying at the hotel to attend a conference also at the hotel. During this time when over 800 people were there for a conference there was a women's bathroom closed due to construction. I thought this was poor planning.
June 28, 2013
Rated 3 out of 5 by BigT73 Spread out
Although the hotel is beautiful it is a long walk to and from the room, with frequent stop to let staff by driving maintaince carts, Our room and view were very nice, but not cleaned properly. Toliet lid had dried urine on it and trash from previous guest was still in and around the room. Foods was good at reasonable prices. Pool so busy couldnt get a chair and swim up bar claustrophobic with people hudled in the shade waiting for a drink
June 25, 2013
Rated 4 out of 5 by SpecialEm Great hotel, mediocre restaurant
I come here on average once a year for staycation with friends, and have for the last 4 years, and the new renovations are fantastic. Awesome job at taking the resort up a level. However, while the facility looks amazing, during each and every stay I have had here, I have never had fabulous service by the staff. I've read so many reviews about how fabulous the staff is, and yet staff wise there's no difference between here and a motel.
September 10, 2013
Rated 3 out of 5 by NotToday Remodel gorgeous, staff needs work
Love this property, have stayed several times, enjoyed the remodeled features of the rooms but menus could use an overhaul and staff needs work and training. 2012 Labor Day was a blast. Tons of activities every day and great movies at night. 2013 was almost boring. Cinderella on Saturday night emptied the pool and was a poor response to the boys and teens in my party. Staff was uneducated on events and resort features including concierge and front desk staff. I love this property, but not sure I will return. Oh... and in the past the Resort fee covered the tipping and the staff were gracious to not accept a tip. This year they stood there and nearly begged for it. Internet sign-in was complicated and so I was charged for and upgrade when we just resigned in each day. All in all, not impressed. Pool kid friendly, but restaurants and food choices not.
September 2, 2013
Rated 5 out of 5 by P51A Great Resort
Outstanding Staff and Accommodations!
February 25, 2014
Rated 5 out of 5 by Deluxe247 Best Resort for Anyone!
My wife and I love spending time here!! This is our favorite place to take a "State-cation". Beautiful scenery, relaxing atmosphere and very friendly and hard working staff dedicated to make all of the customers happy! The main bar is the best place to hangout! Ask for Sal....
January 27, 2014
Rated 4 out of 5 by BillN Tasteful and Surprisingly Quiet
I'd return to this stylish and well kept hotel, despite not receiving a Platinum upgrade suite and despite the dominance of large business groups among the guests. My room did not seem substantially different from the hotel's average, but that standard is pretty high to begin with and it easily met my needs as a solo traveler; if I were with my wife, we'd have likely have judged it pleasant but not exceptional. The open building style means no enclosed hallways to concentrate the noise of outside talkers (the curse of many hotels) and the room door had a real seal without the typical annoying bottom gap; the nighttime quiet was blissful. Azul restaurant turns out good plates, but variety is modest, especially for a "resort" where one generally takes most meals in. The restaurant was never more than 1/3 full at any time during my 3 night stay as the large groups had sequestered themselves in private meeting rooms, and I suspect this lack of patronage makes it unproductive for the kitchen (and the wine list) to be more extensively adventurous.
January 31, 2014
Rated 1 out of 5 by Mark915 Deceptive trade practices?
Buyer beware. What they told me at reservations is not what I got!
The promotional offer I used was not honored at check in. They offered a resort credit with each night stay, bait and switch when I got here they said it only for one night stay!
Golf course view in room 323 is not a good view... I see a bunker and lots of houses looking right into my room.
The Thanksgiving buffet was bland and they are cutting corners, in years past they included glass of champagne, not this year, but the price still went up.
Bought a gift certificate and when it was claimed at the red door spa they gave by guest a printed receipt with all the prices..how tacky!
Also noticed all the service receipts have a "service fee". This is exactly 15%'. Then they ask for a tip. This is a deceptive way to get double tips....
The resort is lovely, the rooms are nice but the service is poor and the fees are exorbitant and deceptive!
November 29, 2013
Rated 1 out of 5 by FreeNeasy Our stay
The facility seemed very clean & the staff were friendly. The front desk staff were not helpful & neither were the reservation staff, they would not honor our aaa discount. That was just the beginnig. Be aware that there are hidden fees, you would think that the staff would disclose these fees as it is the honest & right thing to do and would leave a better impression with guest. The beds are not comfortable.
June 23, 2013
Rated 3 out of 5 by Disappointed12435 Not a normal Weston
I've stayed at Weston's in Phx, Las Vegas, in Cal......this one is not a normal weston. Like a rustic older hotel that was attempted to make look like a weston. I'd say the only think weston is the soap and lotions in the room.
Look at PIXs of rooms first. Be prepared to walk! 10 mins to car at least..........hard to find room....even staff was confused.
For the price .....there are better deals close by.
August 15, 2013
Rated 4 out of 5 by cllilley7780 Good but
Looked nice, but everything was too far. A lot of walking from the room to the pool. Worse were the beds. Very uncomfortable. I had a stiff neck, back and shoulder pain all four days I was there (after first night), came home to see my doctor, he gave me Naproxen, thankfully it worked. Other than that, the atmosphere was good, and it was great that you could get five dollar vouchers and redeem them together.
June 28, 2013
Rated 5 out of 5 by Mark202 top notch staff
It had been several years since we stayed at Las Paloma, but they actually remembered us well.
As in the past, the staff delivery is that of the best 5 star hotels.
Grounds are the best of the top hotels in
Tucson and the country club is still top notch.
January 27, 2014
Rated 5 out of 5 by ActionJackson Amazing Stay
I was warmly greated and checked in by Jose Flores and was so grateful to have such exemplary customer service.
The resort is absolutely beautiful. The rooms were clean and comfortable. The pools and grounds are spectacular. I had one of the best staycations ever.
January 24, 2014