Rated 1 out of 5 by GANZ Watch out for AZUL
Service was not good and food was inconsistent. Raw salmon the first time and worse the second. Really disappointing..
July 15, 2013
Rated 3 out of 5 by Springmielies many features out of order
The table lamp head board lamps and extractor fan in the bathroom did not work
granted it was newly renovated but???
July 15, 2013
Rated 4 out of 5 by Lynn74 Nice redo
The upgrades since my last stay were nice
August 3, 2013
Rated 4 out of 5 by Breeze14 Beautiful Hotel
Great hotel but certain areas could definitely work on customer service.
July 7, 2013
Rated 3 out of 5 by Shah81 Nice hotel, poor staff
This is a nice facility. Pretty views and great golf course. Sometimes rates are reasonable too. This is my favorite property in Tucson, despite the cons:
the staff could honestly care less. They don't care that there is a lack of vending machines on site and that the only thing you can order overnight from room service is expensive dessert. More than once my room wasn't made upon check in. The staff pretends like you're twisting their arm, personally, like taking their salary, to get late check out (except on Sundays).
Room service applies a three dollar fee and 19 percent room service, which is more than expected at fine restaurant. And yet still, room service leaves a tip space on their receipt and they hover over you while you're signing the bill. Be careful or you just tipped like 40% plus $3.
The bartenders close down the bar, even when crowded, often as early as midnight on a Saturday. While the patrons are getting warmed up. And be careful not to take a private shuttle from the hotel (instead of a cab): we once paid $50 for a three mile ride because it was a "private shuttle," which we didn't know until settling the bill. To console us, the hotel gave us a free breakfast coupon, at 3 am, not good for lunch, and not good to cover the wild gratuity or mysterious fees.
Speaking of fees, your hotel rate will be approximately 40% higher when you sign the smoke clears.
August 24, 2013
Rated 4 out of 5 by BaoN2013 Recent stay in Tucson
This recent stay at the Westin La Paloma was the first time in 6 years. We were there for a conference. Immediately enter the hotel lobby, I felt something "new" and difference, but couldn't pin point what it was until we entered our golf course view room. The room was nice and appeared NEW! We later on found out that the hotel recently had a major "face lift" and it showed!!!
A few things that I wish could have done differently: I was there for a conference. The rates included the resort fees. However, I wish the front desk personel told me about a "one device allowed per room per day" after giving me be code and told me "the charge will be taken off at the end when you check out" instead, I had to pay extra Internet fees because I used the wifi for both my phone and laptop. LaStly, the "green program" was a big disappointment. We charged some small items at the bar and thought that they would be deducted during checking out for participating in that "green" program. We found out that "oh no, some one should have give you a voucher daily ! Well, we did not receive any voucher, and no one offered them to us. Although those chaeges were small, but I felt the resort didnt live up to my expectations for not being transparent to us about those charges.
July 5, 2013
Rated 5 out of 5 by Jackson13 Great Location in the Catalina Mountains Foothills
My wife and I visited the Westin La Paloma for 6 nights in April for a golfing getaway. I have stayed at this hotel many times on business and was looking forward to spending time here with my wife and we were not disappointed, thanks to great support from Guest Services.
Our room was a huge suite with fantastic views of the golf course and spectacular sunsets. The new renovations of the rooms have been very well done and are a nice improvement. All the rooms have balconies or patios. The rooms are large by hotel standards and the balconies provide a great venue to watch the spectacular Tucson sunrises or sunsets.
The resort is expansive with multiple pools and hot tubs (and cold tubs), health club facility, tennis courts, four restaurants and twenty seven holes of golf at the La Paloma Country Club. It is great to have all these options available at your destination. The size of the resort can be a challenge in terms of getting around, but carts can be called for if needed. They were working on renovating the main pool area when we arrived, but the County Club pool was available and the main pool opened for the latter part of our stay.
There are multiple restaurant options and we dined a at the Azul restaurant, the country club and had lunch every day at the pool. The food was very good at all three, with the prices typical of what you would expect at a hotel (a bit high). The service at all three was great. The views from Azul are spectacular.
Overall, we had a very enjoyable stay and plan to be back on our next visit to Tucson.
September 2, 2013
Rated 2 out of 5 by rmfisch Very poor customer service.
Our family stays at this hotel every year to celebrate my daughters birthday. The pool is nice and the location is great. We live in Tucson and our friends and family join us at the hotel for the weekend so we get several rooms. We were greeted by an amazing bell staff who brought us to a beautifully renovated suite. Unfortunately, the customer service ended there.
We purchased a cabana at the pool for $175 since we had several people. From 10am to 3pm we never saw the wait staff. After asking several times at the pool, someone finally showed up and said there had been some confusion. The staff at the the bar equally ignored us when trying to get drinks and excused their poor attitude to "being tired".
Lunch at the Azul restaurant was equally disappointing. We saw the waitress three times. She said she would bring bread for my soup, however when it still hadnt arrived when my meal came, she seemed frustrated that I didnt want to wait for it to come out of the oven. My soup was finished so it wasnt necessary.
We golfed Sunday morning at 7am. The course was nice, but we didnt see a beverage cart until the 9th hole. Frustrating when its 102 degrees outside.
For a hotel as nice and well kept as La Paloma, the staff kills the experience. I really don't blame any of the individual staff members. I think they are poorly managed and not properly trained. However, I must compliment the bell men. They were always smiling and always helpful. Unfortunately, I think we will try a different resort next year.
August 12, 2013
Rated 2 out of 5 by MarkFrequentGuest Be careful and Avoid Staying here during large Conferences
Disappointing stay in an otherwise upscale resort. Our recent stay was ruined by a large conference that literally took over hotel property - and the attention of its staff. If you choose to come here I suggest calling ahead and checking whether a conference is onsite. I wish the hotel would have warned the non-conference guests out of pure courtesy to set our expectations accordingly.
My last visit to this resort was during the major construction, so we were anticipating a great visit to the updated property. While the new pool area is stunning, it was a disappointing visit because of the annoyances of the large group conference. While anticipating a quiet stay, the pool areas were loud and boisterous, and it was difficult to even get near the bar to order a cocktail - since this group basically overtook the property. A frustrating day to say the least. We debated about leaving the pool area all together and going back to smaller pool in adjacent tennis area instead. Furthermore the new pools tiles/pavers are extremely dangerous and slippery – even when they are not wet. There are no warning signs until you take your first slip, then you learn the hard way. Be advised that it is dangerous for small children or elderly who can really hurt themselves.
On the positive side, once the group left Monday morning, the staff had more time to pay attention to us, the lobby was cleaned of its untidiness and everything was a bit more pleasant - right when we departed.
July 30, 2013
Rated 4 out of 5 by Txschick87 Beautiful Property!
Stayed at this hotel 22 Jun 13 for a one night stay. I called the hotel that morning and was told 3pm check in. We arrived at 2:30, and was told check in was at 4pm. H509 ( king size room ) was facing mountain and our rate was 159.00 a night plus 20.00 resort fee, in addition to tax.. total was 200.00. Check out was 1pm ( late checkout no charge ) .
No vending machines on property. All food and drink must be purchased at the hotel unless you bring snacks/drinks from local grocery store.
I contacted the manager the morning of our check out to inform him of a missing cover on one of the jets in the adult pool. Earlier, as i walked towards the steps by the edge of the pool, this valve pulled me to the wall and I thought I was bit by something. After realizing what happened, I notivied the manager and he said his maintenance staff would look into it. I suggested they do it immediately since there were girls with long hair also in the area unaware of the faulty valve.
Carpets were extremely dirty.. Socks were black after a few minutes of walking around and changing clothes.
Wooden type floor in the room..planks were uneven and a trip hazzard.
Nice patio with a nice night view of the mountain and city lights. Very quiet in this part of the resort. Pool noise was never an issue.
Beautiful property....lots of paths to walk and explore.
I would like to visit again as soon as this bruise heals and I feel comfortable in that pool again.
For the money we paid, we did expect more.
June 25, 2013
Rated 1 out of 5 by lessthanimpressed2013 Much less than i expected
We arrived at 7:45 pm and was told our room was not ready. After driving 2 hours with 3 small children and given the time of night I found that to be unacceptable. The staff was nice as they could be saying they are just really busy this weekend and therefore housekeeping is behind. I told them we also have some friends that are about 15 min. behind me with a baby and they also need a room when they arrive. Finally a Mgr came out to talk and he to explained the problem with being behind. I reminded him it is now 8pm and there really isn't any excuse why my room is not ready. He resolved the problem by giving us the "model" room which over looked the golf course saying it is an upgraded room and there would not be a charged for the upgrade. Really!?? I told him our friends can stay with us until their room is available. The bellmen escorted us to our room telling us about all the recent renovations and the upgrades in the rooms and that we should really enjoy our visit. I was happy when we arrived to the room. It was beautifully decorated. We couldn't see the "upgraded" view since it was dark out but I will assume it is also beautiful. Meanwhile my friends arrive to our room waiting for their room to be cleaned. After about 10 min in our room I notice the bottom of my 3 kids feet and the bottom my friends 9 month old baby's hands and the top of his feet are black. I couldn't figure out what that was from. We started to clean the newly tiled floor to only find out the dirty black feet and hands are from the dirty tiled floor! So we clean their feet and hands and make them sit in the living room area while we clean the tiled floor. Before I could say, "okay we are good now." I noticed their feet and hands are black again! So I took a white wash cloth and rubbed it on the carpet and the carpet was just as dirty as the tiled floor! So gross! I'm wondering what's on my sheets and the blankets that I cannot see. I thought, I don't like to complain, since the Mgr upgraded our room and all but this is unacceptable! So I went to the reception desk and explained the situation. She crinkled her nose and said she was sorry and would have someone up there to clean it. So we stayed with our friends in their room while they cleaned ours. The next morning I checked the floor and it wasn't any better. The carpet and the tile needs to be professionally cleaned. Since they didn't have double beds which we requested we got a king bed and two roll away beds leaving my husband and I to shared our bed with one of my kids. Didn't notice until the next morning when my kids told me they were cold the night before is when I realized they didn't give us blankets for the roll away beds, only sheets. Also no regular coffee, only decaf at our coffee station. So, I guess that's enough complaining. We stayed at this same resort 3 years ago and was so great I didn't think twice about having another stay-vacation here. I was really disappointed and will have to think twice before staying at this resort again. Thanks for reading and hopefully having this information will only help so others looking to relax wont have to deal with so much inconvenience.
June 18, 2013