Rated 1 out of 5 by westridget Graduation Party
Booked 4 rooms for a graduation weekend.
Received confirmation in writing of close proximity and adjoining rooms. Neither were accommodated. 3 calls to reach catering, then told I needed the restaurant manager. 2 calls to him. Finally arranged cocktail party with lights apps. All were cold. Made brunch res for 10 with same manager. Got there, no reservation...they were able to accommodate us though. We've stayed here 4 times in the past. Lovely property....Bad Management. Still want to print this???
May 20, 2014
Rated 4 out of 5 by Sandy0714 Great experience
The hotel is very beautiful and the view is amazing. The only hiccup was our bar bill, however the staff corrected this immediately. I enjoyed it very much as it was our anniversary and bday.
May 20, 2014
Rated 5 out of 5 by MM46 Beautiful location
This hotel has beautifully appointed rooms. We really enjoyed our stay here. It was too short a time. We would have liked to have stayed longer to enjoy the hotel and Tucson longer.
May 18, 2014
Rated 5 out of 5 by Mountain2 This hotel is outstanding
This hotel has everything that a resort should have including a beautiful view of the mountains.
May 12, 2014
Rated 5 out of 5 by Nancy847 Beautiful Property
The location of the Westin LaPaloma is stunning. It's a totally relaxing environment, even though I was there for business purposes.
May 6, 2014
Rated 5 out of 5 by McMo1 Perfection for our Family Getaway!
This was our first real, get-on-a-plane-and-go vacation with our boys (6 and 4). This hotel could not have been more perfect. We played in the pool for hours and then would tumble into the most delicious beds to recharge. Housekeeping learned our habits, brought extra water, shampoos, and towels. The boys' stuffed animals were propped up in bed.
This experience far exceeded our expectations and we will be returning!
May 6, 2014
Rated 5 out of 5 by JV7844 Great resort with spectacular views.
We enjoyed the city and Mountain view that this Resort had. Kids enjoyed the pool and slide.
May 5, 2014
Rated 5 out of 5 by Brittany27 Beautiful hotel, a little disappointed with some of staff
Hotel was beautiful, stay was overall wonderful, but we had to call "Service Express" on the phone a few times and were not impressed with the people we spoke to -- seemed unhappy to help, didn't offer options when something needed wasn't available, almost made us feel like we were bothering them.
All other staff -- at Azul, Sabinos, Valet, Bell Desk, etc was wonderful.
May 5, 2014
Rated 5 out of 5 by Sunshine60 This hotel was way more than anticipated
Beautiful setting, courteous staff, comfortable rooms, what more could you ask for.
May 2, 2014
Rated 5 out of 5 by Itzy1 Treatment by Office Mgr., Malia Hebert
Ms. Hebert's personal attention and professional demeanor were refreshing. She is truly a "winner" and a primary reason that we will return to this hotel. However, we were EXTREMELY disappointed that we did not get a "Villa" which we reserved. We were not told at the time of making the reservation that this property did not have villas. When we made our reservations, we requested a lower level villa which she confirmed she would request. Again, there was no mention made at the time of the reservation that this property does not have villas but only hotel rooms and suites. Upon meeting with Milia, we then learned that there are several different types of suites available, but we were not offered this choice. We spent points for a villa and received only a standard hotel room. We had guests from New York invited for a cocktail party, which we had to cancel as there was not the expected kitchen we are accustomed to in a villa. We believe we are entitled to a credit in points to compensate for the difference and request that we receive a phone call to discuss.
April 20, 2014
Rated 4 out of 5 by Gheorge Best in class
Very lovely, family oriented resort with plenty of amenities. The personnel were especially friendly. Lots of things to do for all ages.
April 14, 2014
Rated 5 out of 5 by Sherry24 Beautiful place for a wedding/reception!
Couldn't have asked for a better hotel for our daughter's destination wedding on March 29th. Donal Drayne, Sales Manager of Catering, was fabulous in helping plan our event. Susan Henry, our captain at the reception, and William, a server, helped make sure everything went as planned and we were treated like royalty (I was even called princess all night). We had welcoming gift bags for all our guests upon their arrival and Marco, a front desk clerk, made sure everyone received theirs and was always very friendly. The hotel was EXCEPTIONAL. All of our guests raved about the beautiful views, comfortable clean rooms, friendly staff, and all enjoyed lounging by the pools. The food and service provided while at the pool was excellent. Also, the food at Azul, the hotel restaurant, as well as the reception, was delicious. The entire weekend was PERFECT…thanks to Donal and the staff! We look forward to visiting all these wonderful people, and this beautiful hotel, our next trip to Tucson.
April 12, 2014
Rated 5 out of 5 by CLH12 Wonderful!
We spent 4 days at La Paloma in early April. The weather was fabulous between 60 and 90 degrees which was a welcome relief after our PA winter. We loved the spectacular landscaping and architecture. The fabulous palladium windows of the main lobby perfectly frame the Catalina Mountains. The pools are so inviting with quiet areas and hot tubs for adults and active areas with a wonderful water slide for kids. Everywhere you look, there are walking paths lined with beautiful trees, cactus, waterfalls and rock formations. Food was delicious with huge portions and plentiful fruit. It's a desert paradise
that is fun and completely relaxing!!!
April 11, 2014
Rated 5 out of 5 by Toby1973 Wonderful Vacation Experience
My family and I had a wonderful experience at La Paloma this last weekend. The property is spectacular and has recently been updated (the rooms are very modern and stylish). The food was excellent and the pool is amazing. I would like to also say that their childcare team is outstanding - Kylie, Nikko and the tall Gentleman. They are first class.
April 7, 2014
Rated 5 out of 5 by DesertCloud9 Great service! Great staff!
I've stayed here twice over the past two weekends and both stays were close to perfect. This past weekend was to celebrate my friend's birthday. The entire stay was wonderful, from the receptionist saying happy birthday both on arrival and departure, the birthday card/treat delivered that evening, to the free upgrade we received.....The new restaurant, Poppy's was great as well. Their staff was personable, prompt and the food was excellent! Well done!
April 7, 2014
Rated 5 out of 5 by ArizonaRanger Beautiful resort with beautiful views
It does not get much better than sitting on a patio or looking thru the banquet, lobby, and restaurant windows for the best mountain views in Tucson. Excellent, friendly, and efficient service in almost every category of service. Food and service at breakfast and a banquet was excellent. We had one glitch when a housekeeper did one of those quick knock -and-enter routines which was embarrassing and irritating, but all other staff were professional and helpful. in addition , the room was comfortable and large, especially the bathroom with two sinks. Expansive pool areas.
April 7, 2014
Rated 5 out of 5 by Roger60 Great visit!
Great visit!! Joe Gonzalez gets kudos for getting me my golf clubs.
We had such a good time until the very last minute and we left our clubs behind!
April 6, 2014
Rated 5 out of 5 by MGJ2014 Beautiful location and renovations
We have been guests at the Westin La Paloma for the several years and have to say this was our favorite to date. The renovations made to the property both inside and out are beautiful. The staff has always been very accommodating and this visit was no different. The location of this property in the foothills is very convenient for shopping and dining at the many wonderful restaurants Tucson has to offer.
April 5, 2014
Rated 5 out of 5 by relaxenjoy Beautiful
Beautiful resort. Loved everything about it. Felt like a luxurious resort. Great location. Would come here again.
April 3, 2014
Rated 5 out of 5 by Bob1919 One of the best!
I travel a lot with my job. This property is, without question, a gem. It is situated so that you feel you are out away from it all, yet you are minutes away from a host of off property restaurants and shopping. Best of all the bedding is wonderful and the curtains close all the way so you have complete darkness in your room for the best sleep possible. The food is also excellent. You cannot go wrong at this property. It is one of Westin's best!
April 3, 2014
Rated 5 out of 5 by nwe132 Great place
The hotel is beautifully located and the staff is superb! From the moment we walked in the door, our needs were met. We chose the "green" offer and declined room service for seven days. No problem, we needed more coffee making items or soap---just rang the front desk and it showed up within 15 minutes.
The Azul restaurant served great food and again, the staff was friendly and attentive.
The various pools allowed the crowds to spread out so you weren't on top of each other.
Finally, the view was Mother Nature at her
most breathtaking. Highly recommend this place for all ages.
April 3, 2014
Rated 5 out of 5 by DebALS Staff was amazing!
Was there a short 2 and 1/2 days for a conference. So wish I could have stayed longer and enjoying the amazing resort. The staff was so nice and helpful. We had several breaks, breakfasts, lunches and receptions in Canyon III. Everything was fresh, delicious, and well presented. One particular server, William, was always making sure I had food and refreshment since I was stuck behind a vendor both. Thank you William! You were amazing! Joey was great getting my booth set up and the staff in the room gave me extra help hanging items up as I'm not so tall ;-) Again I was very impressed!
April 3, 2014
Rated 5 out of 5 by Rbdj Great golf course
Had an outing there with our conference. Staff was great.
April 2, 2014
Rated 5 out of 5 by Tucsanian Hotel updates were exceptional in with keeping with the latest in what HD industry has to offer.
All amenities were beyond our expectations. Great experience as we found our new yearly vacation spot over Scottsdale area.
March 31, 2014
Rated 4 out of 5 by Jenafer Poppy's Restaurant service slow
The food was ok. My daughter had the spare ribs. They were TERRIBLE & expensive. The Chicken Sammy was okay. Husband's wedge salad was not good. Service was poor. Kids & husband got their food, but mine was 7 minutes later.
Resort was gorgeous. Pool slide not as great as they described. Had VERY noisy guests above us and we complained, but nothing happened.
March 28, 2014
Rated 5 out of 5 by Chiqui The pool area was beautiful
I would consider bringing my family to this hotel for a vacation. It has something for all.. The pool area is beautiful a wonderful place to relax and have fun..
March 27, 2014
Rated 5 out of 5 by Kengela Great Experience
Wonderful stay with the kids. Quiet and not crowded and very clean.
March 23, 2014
Rated 5 out of 5 by Jack7 Perfect Example of Resort Beauty & Hospitality
Scenic Beauty: First let me say that the $35 million spent on renovation has only served to make this splendid resort all the more beautiful with its majestic backdrop of the mesmerizing Santa Catalina mountains! The resort's golf, tennis, swimming pools, kids programs & great restaurants make this the perfect location!
Customer Service: This resort is the epitome of outstanding customer service. Example: One evening my wife, children & grandchildren had a wonderful dinner in the resort's restaurant. One child had to have a gluten-free meal which was no problem. After dinner we asked the server (Sienna) if we could have dessert out in the fire pit with fountain/ lounging area. She said she'd be glad to serve us out there. Soon the dessert was delivered to this cozy area. In addition, moments later Mr. Rick Geritz, Asst Mgr of Food & Beverage, delivered marshmallows, graham crackers half dipped in chocolate, linen napkins and forks to make smores over the fire. How wonderful! Somehow he even knew we had one gluten-free child who couldn't eat the graham crackers so he brought her a cut-up Snickers bar with toothpicks in the chunks so she could enjoy the experience as well. Kudos to Sienna, the chef and Mr. Geritz. This attention to detail in going way above and beyond the call of duty, makes this a very special place for us! A big thank you to all the kind and attentive staff at The Westin LaPaloma, including Judy in their Express Service Dept. -- for making this stay so enjoyable!!!
March 23, 2014
Rated 4 out of 5 by DD53 Golf
Loved the 27 holes of golf. Was worried it would have a private club feel but the starters
all days were so friendly and helpful. They let us play as a two-some and even drove us out ahead of groups they thought were too slow. We payed all 3 rounds of 18 in under three hours. The course is in pristine condition.
Did the "play all 27" package which we fet was a good deal.
March 20, 2014
Rated 5 out of 5 by ORANGE1 reSTURANT terrible
the FOOD IN THE restaurant was TERRIBLE
what A SHAME GREAT VERY LOVELY SETTING TERRIBLE FOOD WAIT STAFF NEEDS MORE TRAINING AND HELP
March 20, 2014