Rated 5 out of 5 by Robin71 Impeccable service
We love this hotel. We stay here every year for our anniversary and have never had a bad experience. We always look forward to our stay and are made to feel like royalty! Josh, the manager of the restaurant pulled out all the stops by providing our children with s'mores. We couldn't be more pleased with this resort and can't wait to return!!!
July 2, 2014
Rated 5 out of 5 by SCTucson Family or Adult Only vacation friendly!!!
There are five pools. They have adult only areas and enforce that rule. That makes it so nice. I can bring my grandchildren and have fun or not bring them and have a Nana and Grandpa weekend. There are scheduled activities for children by the pool at no charge and a wonderful staff to help with whatever you may need. Staff was friendly and helpful in all areas. Thank you for a great stay!
July 1, 2014
Rated 4 out of 5 by grw777 great place but short on food options
great getaway for our "staycation". Facilities are fabulous, especially the pool area and work out rooms. Really nice rooms, but get a top floor room otherwise you will hear your neighbors tramping across the wood frame floors! Pool side service needs some improvement, but overall a nice experience with nice staff!
June 30, 2014
Rated 4 out of 5 by MarkD99 Good Place to Vacation
Room was what was expected-we were there during summer so not near even half full. Stay was good, food expensive but good, room was clean with good housekeeping staff, with so few people at hotel I would of thought a good opportunity for hotels customer service to shine but a few opportunities(minor ones) were missed.
Overall, good vacation place and would return.
June 26, 2014
Rated 5 out of 5 by RUBYROSE WONDERFULLY COMFORTABLE GREAT AMENITIES
THIS IS MY THIRD STAY AT THE WESTIN PALOMA.
LOVE THE SPACIOUSNESS, FRIENDLY STAFF AND POOL(S)..FOOD WAS PRETTY GOOD (WE ARE FOODIES)...GREAT LOCATION, VIEWS AND PROXIMITY TO EVERYTHING WE WANTED TO BE NEAR IN TUCSON!
June 21, 2014
Rated 5 out of 5 by lyons great everything
Everything was great the service and the ammendiites. The guy who brought the room service was very welcoming. His name was Garret and he was extremely knowledgable about the surrounding areas.
The pool and food were great. The staff was great
June 17, 2014
Rated 4 out of 5 by Keith43 Budget Vacaioners Beware
The resort is one of the most beautiful in Tucson and top quality service. However if you are a family with kids on a budget understand that the on prem restaurants really do not cater to either your pocket book, or your kids. Their are plenty of options not far from the resort if your a local like me and know that, but Westin would do well if they provided a more family friendly and budget conscious dinning option. Out side of that our stay was flawless!
June 16, 2014
Rated 3 out of 5 by Woodpecker7 A Few Problems
The television only received a signal about half the time; thus, it was impossible to watch. My meal in Azul on Wednesday night was the toughest $30.00 steak I have ever eaten. Flavor was ok, but it was a real workout getting it down.
Room and bed were comfortable, although room was kept way too cold; setting was terrific.
June 13, 2014
Rated 5 out of 5 by CBeachy LOVE THIS RESORT!!!
My now husband and I had 50 of our closest friends and family stay here for our wedding and it was AMAZING!!!! We held our rehearsal dinner at AZuL, and Mason (restaurant management) was so thoughtful and amazing to us. He even had a bottle of champagne delivered to our room the night of our wedding and then the next day had a cabana by the pool held for us and our friends. We had the BEST service and were basically treated like kings and queens. All of the staff members were great during out 6 day stay and we will definitely be back. The spa was amazing as well. My husband and I received a massage and body wrap after getting marries and they both were amazing!!! All of the spa staff were very friendly and made me feel really comfortable and welcome. We live in Tucson and although there are many nice resorts and hotels to stay at, we will always pick the Westin! :) Thanks for everything!!!
June 12, 2014
Rated 5 out of 5 by Christine1970 Wonderful stay!
Loved this resort! I travel often and I am picky! I did not have one complaint! They offer you "free" bottled water in your room, great Startbucks coffee as well. Poppy restaurant was wonderful for breakfast!
Just had a great time!
June 9, 2014
Rated 5 out of 5 by ImAlright Stay at Westin La Paloma
We loved our stay. Just what the doctor ordered my husband to do. Get some R&R! Staff VERY friendly and helpful. We traveled from Phoenix for a baby shower, they paid for our BBQ, and when the servers heard some of us did not eat fish, they went out of their way and got pork for our tacos. That is unheard of at other resorts, so it was acknowledged and very much appreciated. We will be back soon.
June 9, 2014
Rated 4 out of 5 by Kaliji Review of our stay
Generally the experience was very good. With few exceptions the staff was responsive, courteous and helpful. Upon checking out we learned our flight was cancelled and had to check right back in! The second room we got had no hand soap and inoperable phones. We reported the phone problem (using my cell phone) but that never got resolved. The person who checked us in was extremely helpful and re-enrolled me in SPG as my membership had been inactive for years. it was nice to be recognized as a former frequent customer.
The setting is beautiful and the grounds were impeccably maintained!
The outdoor Saturday night movie for kids was played far too loud and that made it difficult to enjoy the pool that evening.
The food was excellent; room service a bit slow and the wait staff in the restaurant were responsive at times, overly so, but then disappeared for too long at other times! The service at the bar was excellent though. Overall, with a little attention to training this could be a superb experience for the average guest! For the most part the staff exceeded our expectations for good service and we had a wonderful stay!
June 3, 2014
Rated 2 out of 5 by MARI98 HOTEL WAS NICE BUT NOT HAPPY WITH SERVICE
PROBABLY WOULDN'T GO BACK
June 2, 2014
Rated 5 out of 5 by Happy24 MY HOME AWAY FROM HOME
Have stayed in other two resorts in Tucson and must say that La Paloma far excels in every category!
Glen and his staff have gone out of their way to make sure my stays are safe, sound and enjoyable. Any errors corrected over and above excellence.
Kay Prince is the best conseriage I have ever been fortunate to work with and now I have a new friend too!
May 31, 2014
Rated 2 out of 5 by EW520 No customer service
Very disappointed in this resorts customer service. we called guest services several time and only got someone on the line one time, most of the time no one answered! Furthermore out by the pool where there appeared to be an abundance of staff patrolling we still had to bring the fact that people were blocking a major walk way with their chairs making it hard for someone like us with a stroller or a person in a wheelchair to get by.
May 31, 2014
Rated 5 out of 5 by Raejay1 Wonder place to stay
Room decor has been refreshed, property is beautiful. Nice place to stay....
May 30, 2014
Rated 5 out of 5 by VVNK Great for the family
Excellent weekend getaway for the family. Kids had a great time in the pool and at Kids Club. Adults enjoyed the Spa, Restaurants and the views.
May 30, 2014
Rated 5 out of 5 by scamp La Paloma
As always, the La Paloma met my expectations. The only thing is that Sabino's closed way to early. Especially for those that might have wanted to have dinner poolside.
May 28, 2014
Rated 5 out of 5 by Trouble14 Conferenece
Great accommodations for conference. Room was very comfortable and clean. Wait staff for all functions were extremely attentive and personable.
May 27, 2014
Rated 4 out of 5 by BJane inexpensive dinning options limited
food during conference was excellent, but hard to find a light meal for dinner at a good price
May 26, 2014
Rated 3 out of 5 by tduncan14 My stay was a disappointment
I've stayed at many Westins, as I'm a Starwood Platinum member, but this was not a good experience. When I checked in and asked for my upgrade since I'm a platinum member, the staff did not treat me very well, contending that all of the suites were booked. Their attitude was not a positive one. However, when I went online, I could have booked a suite.
The hotel no longer provides cotton pads and Q-tips. There were no wine glasses in the room. I asked for a wake up call, which never came. I had a coupon for breakfast and when I produced that, the service staff did not provide very good service - was that because the coupon stated that it included gratuities?
The $15.00 "resort fee" was simply another way to get more money. As a platinum member, I was already entitled to Internet and the use of the work-out room, so why should I have had to pay that fee. I was told it was for parking - if you don't use Valet (Another $20/night), then you have no other place to park but in the parking lot, the use of which is supposed to be part of this resort fee. That fee should be waived for platinum members, or eliminated altogether - it's like having to pay for carry-on baggage.
All in all, it was not a good stay.
May 26, 2014
Rated 5 out of 5 by Jackson13 Great Full Featured Resort
My wife and I visited the Westin La Paloma for 8 nights in March for a golfing getaway. We have stayed at this hotel many times and I was really looking forward to this visit following some surgery. We had another wonderful stay and Rob and his front desk team once again did a great job responding to any of our needs.
Our room overlooked the golf course and had nice views of the course and the spectacular Tucson sunsets. The new renovations completed a year ago have really taken this resort up a level. The rooms are large by hotel standards and all have balconies or patios, providing a great spot to enjoy Tucson’s wonderful weather.
The Westin La Paloma has a lot to offer with one pool and hot tub area for families and another pool and hot tub for adults. There is also a health club facility, tennis courts and twenty seven holes of golf at the La Paloma Country Club. You could really spend your entire vacation without leaving the resort if you wanted to. One warning, if you have mobility issues the size of the resort can be a challenge in terms of getting around, but it is easy to call for golf carts if needed.
There are also a number restaurant options. We had lunch every day at the pool and dinners at Azul and the Country Club and enjoyed all three. All offer great views of the Santa Catalina mountains while dining.
We had another get stay and plan to be back to the Westin for our next visit to Tucson.
May 26, 2014
Rated 1 out of 5 by westridget Graduation Party
Booked 4 rooms for a graduation weekend.
Received confirmation in writing of close proximity and adjoining rooms. Neither were accommodated. 3 calls to reach catering, then told I needed the restaurant manager. 2 calls to him. Finally arranged cocktail party with lights apps. All were cold. Made brunch res for 10 with same manager. Got there, no reservation...they were able to accommodate us though. We've stayed here 4 times in the past. Lovely property....Bad Management. Still want to print this???
May 20, 2014
Rated 4 out of 5 by Sandy0714 Great experience
The hotel is very beautiful and the view is amazing. The only hiccup was our bar bill, however the staff corrected this immediately. I enjoyed it very much as it was our anniversary and bday.
May 20, 2014
Rated 5 out of 5 by MM46 Beautiful location
This hotel has beautifully appointed rooms. We really enjoyed our stay here. It was too short a time. We would have liked to have stayed longer to enjoy the hotel and Tucson longer.
May 18, 2014
Rated 5 out of 5 by Mountain2 This hotel is outstanding
This hotel has everything that a resort should have including a beautiful view of the mountains.
May 12, 2014
Rated 5 out of 5 by Nancy847 Beautiful Property
The location of the Westin LaPaloma is stunning. It's a totally relaxing environment, even though I was there for business purposes.
May 6, 2014
Rated 5 out of 5 by McMo1 Perfection for our Family Getaway!
This was our first real, get-on-a-plane-and-go vacation with our boys (6 and 4). This hotel could not have been more perfect. We played in the pool for hours and then would tumble into the most delicious beds to recharge. Housekeeping learned our habits, brought extra water, shampoos, and towels. The boys' stuffed animals were propped up in bed.
This experience far exceeded our expectations and we will be returning!
May 6, 2014
Rated 5 out of 5 by JV7844 Great resort with spectacular views.
We enjoyed the city and Mountain view that this Resort had. Kids enjoyed the pool and slide.
May 5, 2014
Rated 5 out of 5 by Brittany27 Beautiful hotel, a little disappointed with some of staff
Hotel was beautiful, stay was overall wonderful, but we had to call "Service Express" on the phone a few times and were not impressed with the people we spoke to -- seemed unhappy to help, didn't offer options when something needed wasn't available, almost made us feel like we were bothering them.
All other staff -- at Azul, Sabinos, Valet, Bell Desk, etc was wonderful.
May 5, 2014