Rated 5 out of 5 by JRandVirginia WOW!!
What an amazing stay. From the time we arrived to when we checked out everything was excellent. My beautiful wife and I had so much fun and enjoyed everything. From the views to roasting smores and star gazing when we arrived to dinner and then the surprise or Champagne and cheese and fruit when we arrived back to our room. Thank you for making this weekend so amazing!!! We will be back!!!!
November 3, 2014
Rated 4 out of 5 by Robinsue Lap Swimmer's paradise
I was so delighted to find a REAL LAP POOL, so if you are a swimmer, you will love the place!
November 3, 2014
Rated 4 out of 5 by Kris41 Green Option needs improving
I opted for the Green option; which means they don't change your sheets unless requested. However, it means more than that. It means NO SERVICE TO YOUR ROOM AT ALL. I'm not sure how no one making beds or replenishing needed amenities is entitled to the "GREEN" option, but in the case of Westin, it does. Dear Westin you do an amazing job. Improve this side of things please.
October 24, 2014
Rated 5 out of 5 by StacyFromChicago Magnificent Resort!
The hotel is absolutely beautiful! The renovation is incredible! The outside decks and pools are gorgeous! I have stayed at this hotel in previous years- originally when it first opened, and several times since. It had gotten tired and needed updating. Now that the renovation is complete- it is one of the nicest places to stay in Tucson! We recently also stayed at other resorts in the area. La Paloma is much nicer (more luxurious and better location- close to restaurants shopping and U of A) then the two other resorts we stayed at. We loved it! The rooms were spacious, clean, and in good condition.
October 22, 2013
Rated 5 out of 5 by Bruce625 Nice Renovations
Stayed in the hotel once before it was renovated and liked it then. Like it even better now. Make sure to request a mountain view room if you like it a little quieter. Very serene.
I feel the resort fee should only be applied to full days at the hotel. I don't have a problem paying the fee because I did use the pool and fitness room but only on the full day I was there. Since checkout is 10:00AM it is doubtful a guest would have an opportunity to take advantage of the facilities on that day, likewise with the check-in day.
Only two issues. Bathroom didn't seem to be getting enough A/C although the rest of the room was nicely cooled.
Toilet seat in bathroom was installed wrong/crooked which made it a bit uncomfortable.
June 3, 2013
Rated 5 out of 5 by CLH12 Wonderful!
We spent 4 days at La Paloma in early April. The weather was fabulous between 60 and 90 degrees which was a welcome relief after our PA winter. We loved the spectacular landscaping and architecture. The fabulous palladium windows of the main lobby perfectly frame the Catalina Mountains. The pools are so inviting with quiet areas and hot tubs for adults and active areas with a wonderful water slide for kids. Everywhere you look, there are walking paths lined with beautiful trees, cactus, waterfalls and rock formations. Food was delicious with huge portions and plentiful fruit. It's a desert paradise
that is fun and completely relaxing!!!
April 11, 2014
Rated 1 out of 5 by Rams21 Customer Service Lacking
I was given a gift certificate for a two night stay because of a bad experience on a prior trip to the La Paloma. I tried to use the gift certificate and was told there was no availability despite rooms being available on the website. I would understand if the gift certificate listed specific black out dates, but it does not. I am a frequent visitor to Tucson and a longtime SPG member. I will not be going back to the Westin on future visits.
August 15, 2013
Rated 1 out of 5 by Katdugo76 HORRIBLE
I was told that they would call me when my room was ready, never received a call. So after waiting 3 1/2 hours I finally went back and asked if it was ready. The rooms floor was dirty so I notified housekeeping (ROSA) and she cleaned it and told me it was not her problem that it was like this. We I made my reservations I requested 2 beds, Christina called me and asked me if I would be wiling to switch to a king with a roll away. No roll away ever came. She also stated she would send up some amenities to make up for it , never received anything. The refrigerator was broke blinking. Bad experience overall. Asked to speak to a supervisor and he stated all this is so hard to believe.
August 19, 2013