Rated 5 out of 5 by Asterix51 Where's my statement?
I had hoped to get my statement emailed to me so I could turn it in to my employer. I have not seen the bill. Can you help?
August 14, 2013
Rated 5 out of 5 by Jade7611 This hotel has great features
The staff went beyond my expectations in making me feel welcome. The newly remodeled rooms were well done and comfortable.
December 7, 2013
Rated 1 out of 5 by GANZ Watch out for AZUL
Service was not good and food was inconsistent. Raw salmon the first time and worse the second. Really disappointing..
July 15, 2013
Rated 3 out of 5 by Springmielies many features out of order
The table lamp head board lamps and extractor fan in the bathroom did not work
granted it was newly renovated but???
July 15, 2013
Rated 5 out of 5 by Sunshine60 This hotel was way more than anticipated
Beautiful setting, courteous staff, comfortable rooms, what more could you ask for.
May 2, 2014
Rated 4 out of 5 by NMRobin This is our "Go To" Resort
We love this hotel, very relaxing, great golf, Spa is a must. Everything you would want in a resort!!!
August 12, 2013
Rated 5 out of 5 by rock60 The Staff members are all amazing!
Thank you for your smiles and friendly staff.
Please tell all your staff they were amazing!
February 12, 2014
Rated 2 out of 5 by MARI98 HOTEL WAS NICE BUT NOT HAPPY WITH SERVICE
PROBABLY WOULDN'T GO BACK
June 2, 2014
Rated 5 out of 5 by DGPatti Sweetest Day overnight for concert
impressive view & scenery, spacious rolling hills, beatiful architecture, relaxing atmosphere
October 23, 2013
Rated 4 out of 5 by lisapizza Food
I was visiting for a conference. The food that was provided for the conference was not good.
October 21, 2013
Rated 4 out of 5 by professorshorthair Perfect location, nice facilities
No location could be better than this, and the rooms and exercise facilities are first rate.
October 14, 2013
Rated 5 out of 5 by preview Thank you
The concierge, Jose Flores, was very helpful, knowledgeable, and courteous.]Thank you
December 5, 2013
Rated 5 out of 5 by Rbdj Great golf course
Had an outing there with our conference. Staff was great.
April 2, 2014
Rated 4 out of 5 by Breeze14 Beautiful Hotel
Great hotel but certain areas could definitely work on customer service.
July 7, 2013
Rated 5 out of 5 by Pooh62 great getaway
Always a great place to get away and unwind, very quite and relaxing
November 17, 2013
Rated 5 out of 5 by klr6 Beautiful Hotel
Beautiful place. Very relaxing. Great staff. A++
March 2, 2014
Rated 5 out of 5 by MMK42 Luxurious
What a beautiful property. We will definitely be back!
August 26, 2013
Rated 5 out of 5 by Mel5325 Great Place for families
Loved all the family friendly events at this resort!!
September 3, 2013
Rated 3 out of 5 by SJC55 Beautiful Hotel, 2nd Rate Food, Bad Layout
The staff, for the most part, were excellent. They were friendly and accommodating and tried hard to please. I did feel a couple of them were trying to hit on me but perhaps they were being overly friendly. The hotel is beautiful but they don't have enough space at the drop off area for a bus to turn well when they double park cars around the circular entrance. The hotel is hilly and you need good lungs to get to the far-flung rooms. The food service is 2nd rate compared to the hotel grounds. You would expect real bacon and edible sausage and real eggs for breakfast. Room service was inconsistent. I had one of the best salmon on one night yet had THE worst pizza I ever had on another. It takes forever for the shuttle to take you anywhere so you should have a car but expect to park far away. The pool is beautiful and the contrast warm and cold Jacuzzi's are great. I like that they had a $5 off coupon if you didn't get your room cleaned but even housekeeping is inconsistent. One day they came at 10:30 a.m. and another they didn't come until 4:30 in the afternoon. I asked them to come back in 1 hour on 2 occasions and they didn't come at all so of the 6 days I was there, my room was cleaned 3 times and I only asked for 1 day to skip cleaning.
February 11, 2014
Rated 5 out of 5 by bob9 La Paloma
Loved the upgrades to the room and pool area.
August 22, 2013
Rated 5 out of 5 by P51A Great Resort
Outstanding Staff and Accommodations!
February 25, 2014
Rated 4 out of 5 by Lynn74 Nice redo
The upgrades since my last stay were nice
August 3, 2013
Rated 5 out of 5 by Mdacckc Wt hotel
Excellent hotel and location
March 9, 2014
Rated 4 out of 5 by BaoN2013 Recent stay in Tucson
This recent stay at the Westin La Paloma was the first time in 6 years. We were there for a conference. Immediately enter the hotel lobby, I felt something "new" and difference, but couldn't pin point what it was until we entered our golf course view room. The room was nice and appeared NEW! We later on found out that the hotel recently had a major "face lift" and it showed!!!
A few things that I wish could have done differently: I was there for a conference. The rates included the resort fees. However, I wish the front desk personel told me about a "one device allowed per room per day" after giving me be code and told me "the charge will be taken off at the end when you check out" instead, I had to pay extra Internet fees because I used the wifi for both my phone and laptop. LaStly, the "green program" was a big disappointment. We charged some small items at the bar and thought that they would be deducted during checking out for participating in that "green" program. We found out that "oh no, some one should have give you a voucher daily ! Well, we did not receive any voucher, and no one offered them to us. Although those chaeges were small, but I felt the resort didnt live up to my expectations for not being transparent to us about those charges.
July 5, 2013
Rated 2 out of 5 by GreenAmy Disappointed SPG guests
We came to visit for both personal and business for a week. One of our first issues was walking on our carpet and having Black, dirty feet. Grossed me out and made me wonder if that's how they take care of beds. It took following up and through the next day along with damp carpet to get them cleaned. If we didn't follow-up, it would have fallen through the cracks. What we received is a $50 credit for food and beverage. That doesn't last long for 2 adults. When our reservations were created, we ended up with 2 portfolios which later caused our Internet access to be canceled. Calling Help Desk, they told us they could not help because we did not exist. It took 3 phone calls to get someone to fix it. One of our biggest disappointments was going to the front desk to tell them our room wasn't worked on for the day at 6pm. We had no towels to get ready for dinner. We were offered another food credit and said No that's not good enough and a few star points. The person at the desk went to ask the Manager and said that was all they could offer because we were already on a group rate. Wow. It made us feel bad. The manager on duty did not come out to speak to us either after yet another front desk person hearing of our experience. We were well into our stay at this point. Somehow we also managed to miss the fact that the golf carts out front were partly there to help take us to our room and bring our bags in from the separate parking area. I'm sad that we went home not feeling like Starwood Preferred guests. We also had to ask for the robes and slippers that our friends at the same conference bragged about. Definitely disappointed on what I expected from this resort and what I was told it would represent. My husband has written a letter to Westin via email and was not offered anything else especially when we were asked what could be done for us and we basically had one option to accept or not. So why bother asking ??
August 5, 2014
Rated 5 out of 5 by Jackson13 Great Full Featured Resort
My wife and I visited the Westin La Paloma for 8 nights in March for a golfing getaway. We have stayed at this hotel many times and I was really looking forward to this visit following some surgery. We had another wonderful stay and Rob and his front desk team once again did a great job responding to any of our needs.
Our room overlooked the golf course and had nice views of the course and the spectacular Tucson sunsets. The new renovations completed a year ago have really taken this resort up a level. The rooms are large by hotel standards and all have balconies or patios, providing a great spot to enjoy Tucson’s wonderful weather.
The Westin La Paloma has a lot to offer with one pool and hot tub area for families and another pool and hot tub for adults. There is also a health club facility, tennis courts and twenty seven holes of golf at the La Paloma Country Club. You could really spend your entire vacation without leaving the resort if you wanted to. One warning, if you have mobility issues the size of the resort can be a challenge in terms of getting around, but it is easy to call for golf carts if needed.
There are also a number restaurant options. We had lunch every day at the pool and dinners at Azul and the Country Club and enjoyed all three. All offer great views of the Santa Catalina mountains while dining.
We had another get stay and plan to be back to the Westin for our next visit to Tucson.
May 26, 2014
Rated 3 out of 5 by GrandmaKim Have a team meeting!!!!
Brought our 2 grandsons for a weekend of fun, but your staff couldn't be on the same page for time on anything! Asked about the slide- "closes at 5 you missed it" closes at 6 hurry" closes at 7 you have time" No one knew what the heck was going on. Now your restaurant - FAILED - food was poor for a resort. The staff was friendly - but again NO CLUE on what was happening. Took 15 mins to greet us at table. No silverware - had to get ourselves. Buffet on Sunday was confusing - no one knew when it ended and the brunch started. Other guests were just as confused as we were and talk was flying. Now when we checked in the lovely girl said Sunday was late check out 3 pm - The pool staff said noon- called desk - they gave us courtesy check out of 1pm - go to check out and the same girl who checked us in said no.... it is 3pm on Sunday for us. OH BOY!!!!!!! No one was on the ball - all weekend long we were told a different thing by a different staff member. Now regarding the place, beautiful and so clean! The room however needs to queen beds to be perfect. Who has double beds these days??? There is plenty of room to give comfort to sleepers - this was a super failure on our part. The bed was comfortable - but way too small for us.
We would consider coming back - the kids had fun, but learned that communication is critical for success!
October 14, 2013
Rated 3 out of 5 by Shah81 Nice hotel, poor staff
This is a nice facility. Pretty views and great golf course. Sometimes rates are reasonable too. This is my favorite property in Tucson, despite the cons:
the staff could honestly care less. They don't care that there is a lack of vending machines on site and that the only thing you can order overnight from room service is expensive dessert. More than once my room wasn't made upon check in. The staff pretends like you're twisting their arm, personally, like taking their salary, to get late check out (except on Sundays).
Room service applies a three dollar fee and 19 percent room service, which is more than expected at fine restaurant. And yet still, room service leaves a tip space on their receipt and they hover over you while you're signing the bill. Be careful or you just tipped like 40% plus $3.
The bartenders close down the bar, even when crowded, often as early as midnight on a Saturday. While the patrons are getting warmed up. And be careful not to take a private shuttle from the hotel (instead of a cab): we once paid $50 for a three mile ride because it was a "private shuttle," which we didn't know until settling the bill. To console us, the hotel gave us a free breakfast coupon, at 3 am, not good for lunch, and not good to cover the wild gratuity or mysterious fees.
Speaking of fees, your hotel rate will be approximately 40% higher when you sign the smoke clears.
August 24, 2013
Rated 2 out of 5 by CSW1020 The service at this hotel was horrible
We had bad service at the pool bar, at the restaurant, in our room and the front desk.
Our room was not cleaned by 2:45pm. They said they have until 5. That is ridiculous and there was no maid cart in sight. I called for towels at least to get ready for our wedding and they took 28 minutes. I finally called a second time and they were finally there. When we arrived the description of the facility was very poor and we ended up walking way out of way because of the lack of explanation or help. We sat down to eat breakfast, right away we were given, menus and water. Then we waited 15 minutes for a cup of coffee. We asked 3 different people and then finally had to ask the manager, then we waited another 10 minutes to order our food, with 3 small children. My parents we able to join us, sat down and ordered. I asked them to please just leave the coffee pot with 4 of us drinking coffee and they never did. Then 12 minutes later my parents were delivered their food before my family with kids!!!!! I had to again get up to find the manager to get our food delivered. Two days at the pool bar the service was so slow. It took 20 minutes to just get a menu. The drinks were very weak and both days I had to ask for my bill after it was clear that we done and ready to go. All of this bad service and the hotel was not busy. The pool was about 1/4 full and I hardly saw any maid service. Very disappointing stay!!!
October 14, 2013
Rated 5 out of 5 by Jack7 Perfect Example of Resort Beauty & Hospitality
Scenic Beauty: First let me say that the $35 million spent on renovation has only served to make this splendid resort all the more beautiful with its majestic backdrop of the mesmerizing Santa Catalina mountains! The resort's golf, tennis, swimming pools, kids programs & great restaurants make this the perfect location!
Customer Service: This resort is the epitome of outstanding customer service. Example: One evening my wife, children & grandchildren had a wonderful dinner in the resort's restaurant. One child had to have a gluten-free meal which was no problem. After dinner we asked the server (Sienna) if we could have dessert out in the fire pit with fountain/ lounging area. She said she'd be glad to serve us out there. Soon the dessert was delivered to this cozy area. In addition, moments later Mr. Rick Geritz, Asst Mgr of Food & Beverage, delivered marshmallows, graham crackers half dipped in chocolate, linen napkins and forks to make smores over the fire. How wonderful! Somehow he even knew we had one gluten-free child who couldn't eat the graham crackers so he brought her a cut-up Snickers bar with toothpicks in the chunks so she could enjoy the experience as well. Kudos to Sienna, the chef and Mr. Geritz. This attention to detail in going way above and beyond the call of duty, makes this a very special place for us! A big thank you to all the kind and attentive staff at The Westin LaPaloma, including Judy in their Express Service Dept. -- for making this stay so enjoyable!!!
March 23, 2014