Rated 5 out of 5 by Jane231 Best Staff, Great Hotel
I greatly enjoyed my recent stay at the Westin. The room was spacious and comfortable. The staff extremely friendly. The facilities were excellent. They went out of their way to accomodate our group in every way.
November 18, 2013
Rated 5 out of 5 by Macaroni top of the line hotel
Met all and more expectations. Beautiful resort, great staff/customer service and will plan on visiting again to try the spa and golf!
January 20, 2014
Rated 5 out of 5 by Barb59 Wonderful Hotel
Stayed for 3 nights while visiting our son at the U of A. We were in building C overlooking golf course. Room and view were just perfect. Staff was very friendly and always helpful. Highly recommend this hotel.
October 6, 2013
Rated 5 out of 5 by Tanandrelaxed Best staycation yet
We have stayed at several AZ resorts taking advantage of their summer rates and found this to be the best value yet. From the room, pool,facilities and location everything was first class. We shall return.
September 5, 2013
Rated 4 out of 5 by What4 Family Pool and surrounding area
I am concerned about how slippery it is to get out of the pool and walk back to our chairs or the restroom. I was really worried that one of us might slip and fall. There were 6 of us staying at the hotel.
August 12, 2013
Rated 5 out of 5 by Dannie25 This Resort is AWESOME
My family stayed at Westin La Paloma in Tucson AZ it was AWESOME... the rooms were super clean, the beds were beyond comfortable, my kids LOVED the pool and slide!!! Highly recommended for families!!!!!
August 26, 2013
Rated 3 out of 5 by SJC55 Beautiful Hotel, 2nd Rate Food, Bad Layout
The staff, for the most part, were excellent. They were friendly and accommodating and tried hard to please. I did feel a couple of them were trying to hit on me but perhaps they were being overly friendly. The hotel is beautiful but they don't have enough space at the drop off area for a bus to turn well when they double park cars around the circular entrance. The hotel is hilly and you need good lungs to get to the far-flung rooms. The food service is 2nd rate compared to the hotel grounds. You would expect real bacon and edible sausage and real eggs for breakfast. Room service was inconsistent. I had one of the best salmon on one night yet had THE worst pizza I ever had on another. It takes forever for the shuttle to take you anywhere so you should have a car but expect to park far away. The pool is beautiful and the contrast warm and cold Jacuzzi's are great. I like that they had a $5 off coupon if you didn't get your room cleaned but even housekeeping is inconsistent. One day they came at 10:30 a.m. and another they didn't come until 4:30 in the afternoon. I asked them to come back in 1 hour on 2 occasions and they didn't come at all so of the 6 days I was there, my room was cleaned 3 times and I only asked for 1 day to skip cleaning.
February 11, 2014
Rated 5 out of 5 by RedDog6 Strive for Excellence
Using the criteria for observation, continue to excel beyond the categories listed. My first visit provided a thoroughly enhancing experience.
January 6, 2014
Rated 3 out of 5 by Topdog Great possibilities
No recognition of Preferred Starwood status. No newspapere or continental breakfast. Excessive charges I.e. $6 for a bottle of Poweraid at halfway house and $16 for a crappy box lunch. Very offensive.
June 2, 2013
Rated 5 out of 5 by Marlar New update to hotel was fabulous
This stay was one of the most enjoyable we have had at any hotel in many. many years. The new decor was appealing, the beds and linens were top notch and the immediate surroundings very pleasant.
August 23, 2013
Rated 2 out of 5 by CurtNE No attention to detail
Door man aggressively sought tip on two interactions. No room service menu and had to place a reminder call after 45 minutes. One towel. Dirty water glasses in bathroom.
Lobby was great!
October 24, 2013
Rated 4 out of 5 by gsh1 Love the resort but..
Azul bar/restaurant is nice but the service is really slow. The servers spend more time around the bar chatting then being aware of their clients.
We were offered extra points for being a SPG member but due to our needs we wanted clean towels so we didn't choose the points and opted for housekeeping to clean our room. They gave us new towels/sheets but didn't clean our room, I have photos and wonder why we were even offered the extra points and denied them because we wanted our room cleaed.. when they didn't clean the room. Our trash was full, room service tray sat out way too long and we missed napkins/salt/pepper shakers etc all was left. with the photos I have, think we deserve the extra 500 points.
The service at the front drive is amazing!! Joe and Dexter when we pulled up remembered us and called us by name!! The went above and beyond to greet us make us feel as if we were family returning for a visit! They helped to us to over look the little things that were off. Room servers we amazing! We opted not to eat at Azul with some of the issues we endured so we ate in our room. They were prompt and polite.
November 17, 2013
Rated 4 out of 5 by Svh1976 Pool side service
The hotel and the location was beautiful. My only issue was the pool side service needs improvement. I did not get checked on near enough and had to wait too long for what we did order.
July 1, 2013
Rated 5 out of 5 by 13245 Breakfast was lacking....big time
Ordered eggs benedict, orange juice and coffee at the restaurant. The English muffin was hard as a rock and the potatoes were overcooked. I.E. Excellent hotel, don't eat on property.
August 8, 2013
Rated 4 out of 5 by MerH Lovely place, food over-priced
The Westin La Paloma is beautifully located with views of surrounding mountains. There is native-appearing landscaping that is quite beautiful and the pool looks amazing (I was there for a conference and didn't end up using it). Our room was clean and nice with a really comfortable bed. The staff were uniformly helpful and very polite. When I booked my room the rep went above and beyond to find me a deal and was super nice. Great to have the free shuttle to a very nice local shopping center. I am not a golfer so can't comment on that part.
My only issue was the food--it is very expensive, even for a resort, especially room service (about $80 for a pasta dish, a chicken dish, and 2 salads). This would have been ok if the quality was excellent but unfortunately was not--chicken over-cooked, salad dressing in a packet, pasta tasty but very simple, probably cost about $3 to make. Brunch tasty but also very expensive and generous gratuity included for a group of 3--frustrating when (1) we did the buffet and (2) our server disappeared and we had to go in search of someone to pay as we needed to leave for the airport.
October 24, 2013
Rated 5 out of 5 by Robert29 Excellent hotel in a great location.
Beside being located in an ideal location with gorgeous mountain views this hotel has so many amenities. The staff was very courteous and the food at Azul is superb.
November 7, 2013
Rated 3 out of 5 by tucson33 Rooms are average
Shower didn't drain, bath tub is small and the layout of the hotel is extremely inconvenient for the "amenities" they have.
December 16, 2013
Rated 5 out of 5 by JJG73 Didn't want to leave!!!!
Stayed overnight for a business trip. Gorgeous room! The staff was super friendly and helpful. I didn't want to leave! Thank you for the wonderful experience!
September 5, 2013
Rated 4 out of 5 by wtango Weekend of 8/16
Slumber Party is not an event I would have at a Westin - makes place seem extremely trashy. Felt bad for any families with children staying there this weekend.
August 19, 2013
Rated 5 out of 5 by Jade7611 This hotel has great features
The staff went beyond my expectations in making me feel welcome. The newly remodeled rooms were well done and comfortable.
December 7, 2013
Rated 5 out of 5 by Joe713 Great Business Stay
From the welcoming greeting to my departure the stay was fabulous!
The walking trail in the early morning was memorable, full of desert wildlife.
October 7, 2013
Rated 4 out of 5 by Williamspg Nice resort
Very good spg property. No suite upgrade. Property nicely renovated Excellent breakfast service at Azul, server was very good despite despite volume.
July 24, 2013
Rated 4 out of 5 by DrLisa Frustration
I just stayed at this resort for 3 nights. I loved this place, but I was very frustrated by Kailee at the front desk. I was at the pool, came to my room, tried to get my key to work, and it didn't. So, walking with no shoes on the hot gravel, I went to the front desk. She reactivated my key, I walked all the way back to my room, and it didn't work again. I returned to front desk, got a piece of glass in my foot along the way, to get a new key. She gave me 2 new keys. When I left the front desk, I was in tears because I had glass in my foot and my feet hurt from the gravel. Derek was outside and came to my rescue. He noticed I was very frustrated and in pain. He not only gave me a ride to my room, but he waited to make sure I was safe in my room and went above and beyond. I was going to pay and stay 2 more nights because I loved this place so much. However, after that experience, I was frustrated. I would recommend that the front staff (particularly her) be a bit more aware of the clients' needs and a bit more sensitive. Mimi, at the front desk, was EXCELLENT and I think if she had been waiting on me, none of this would have happened.
June 28, 2013
Rated 3 out of 5 wrong room
i had good time people there are helpfull but they give us the wrong room and they had to find us the right room and i had to check in at 6:00 pm ..
June 18, 2013
Rated 3 out of 5 by Sam47 Nice place but Wifi lacks
While on bussiness trip needed wifi for work. Despite contacting the front desk sevral times they were unable or unwilling to really help.
June 28, 2013
Rated 5 out of 5 by mysharona Helpful friendly staff. Beautiful facility.
We found your staff to be extremely polite and informative. We have visited other resort hotels in the area. Yours is by far the best.
September 8, 2013
Rated 5 out of 5 by Asterix51 Where's my statement?
I had hoped to get my statement emailed to me so I could turn it in to my employer. I have not seen the bill. Can you help?
August 14, 2013
Rated 5 out of 5 by preview Thank you
The concierge, Jose Flores, was very helpful, knowledgeable, and courteous.]Thank you
December 5, 2013
Rated 1 out of 5 by GANZ Watch out for AZUL
Service was not good and food was inconsistent. Raw salmon the first time and worse the second. Really disappointing..
July 15, 2013
Rated 3 out of 5 by Springmielies many features out of order
The table lamp head board lamps and extractor fan in the bathroom did not work
granted it was newly renovated but???
July 15, 2013