Rated 3 out of 5 by RobVey Still get "nickel and dimed" to death
Although we enjoyed our stay I feel that it a sign of the times to get hit with all sort of extra charges. Westin is by far no exception. We were told what a great hotel the La Paloma was and lured by the great deal of getting a $50.00 food/beverage credit. Well they don't mention the $20.00 resort charge. Access to facilities, so called Wi-Fi which if you want to stream anything, that is extra. Why do they need to charge that? Is that optional? Is this your way to have a "luggage fee" like the airlines. Then there is the tiny print of service charge or 'tip" on every bill. I ended up double tipping the entire weekend.
August 18, 2014
Rated 4 out of 5 by susieAugust nice hotel but
This place is fantastic. The parking is far although and forgetting something in the car takes a significant time away from enjoying the facilities. Also there needs to be more staff at the front desk and they need to be friendlier. They were friendly but it seemed as though they were with attitude.
August 25, 2014
Rated 4 out of 5 by Zeta Very nice hotel, food needs some attention
We were given a room upgrade as a preferred guest. The balcony view, refrigerator, bathroom and beds were great. I regret not asking for removal of the winter duvets and extra pillows, where to store the white, clean, beauties is the question. The many pool choices are unique and arranged beautifully. Unfortunately, our Cesar salads were limp and not very flavorful.
August 23, 2014
Rated 5 out of 5 by JH17 Magical stay at La Paloma
My family and I (including our dog) spent an enchanting three days at La Paloma. In spite of being booked to capacity, the front desk honored my platinum status and managed to upgrade us to a suite, complete with dog amenities. All of the staff, from the valets, to the front desk to the pool staff couldn't have been more charming or accomodating. Goran in room-service even dashed back to the kitchen to make my child a basket of goodies when he saw she was disappointed with the grown-up dinner we had ordered the first night. Amazing! The grounds were immaculate and the pool was like an oasis. And, you practically had to scoop me up after my treatment at the Red Door Spa with Denise. We've decided to make it an annual trip.
August 18, 2014
Rated 4 out of 5 by Dofie Get Away
Hotel is in a great location, close to shopping & restaurants. Well kept grounds and well appointed rooms. New beds are wonderful. Nice that there is an adult only pool. Very attractive setting. Good value.
August 21, 2014
Rated 2 out of 5 by Sarah1027 Check in Debacle
While check in was at 4pm, I was one of the unlucky guests who was told that my room was not ready - and there was no estimate as to when it would be. I was offered an upgrade, and approximately and hour and a half later a $50 food and beverage credit when they could not offer any estimate of when we could check in. We were tired and hot, and it was frustrating to watch many other guests check in while we were made to wait. The staff was professional, but could offer no explanation other than the room was not yet cleaned. By the time we made it to our room and showered, by son was too tired to go out to dinner, so we blew our $50 credit on room service. The view from our room was gorgeous, but I was amused at the layer of dust on the TV stand - considering housekeeping was the reason we were given for our wait. I had been excited to stay at this hotel, but I would be very hesitant to go back.
August 18, 2014
Rated 5 out of 5 by camel2 Nice hotel
excellent, long walk to the rooms
August 17, 2014
Rated 5 out of 5 by Sprize44 The resot has been beautifully renovated!
Having stayed at the La Paloma Resort annually for several years, we took a couple of years off and came back to find the rooms, landscaping, amenities and food all greatly improved. The resort is indeed a gem and quite a value for the beauty and quality we experienced. Essentially, it's our second home when we visit Tucson.
August 15, 2014