Rated 3 out of 5 by KI91238 hope improvement
spent >30 min for checking due to gap in price between my booking and reception.
when I came to the room, bed making was not completed.
No shampoo or conditioner was there
March 15, 2014
Rated 4 out of 5 by ColinV Great Location
The hotel was very nice, appreciated the service. Great location for us in great surrounds. Close to shops, close to the performing arts Center, close to everywhere we wanted to go.
September 26, 2012
Rated 4 out of 5 by Traveler54 Great location.
The hotel was beautifully decorated with flowers and greens and a waterfall. Very relaxing especially with those incredible beds. The walking bridge to the Mall was so convienent.
October 11, 2012
Rated 2 out of 5 by JackNi1968 Lost Cell Phone Charger
I put on no clean notice on the door before I leave the room. When I came back, the room was cleaned. But I couldn't find my cell phone charger anymore. Stay away from this hotel!
July 1, 2013
Rated 5 out of 5 by missgiven On target
Thank you Michael for acknowledging that I did not want to be above the 10th floor and for our 1 night free parking.
Excellent customer service and a super comfy and quiet room.
December 30, 2013
Rated 4 out of 5 by sairaj Delightfully dog friendly
A wonderful hotel with friendly staff and clean facilities. Admittedly, I'm never staying long enough to enjoy the gym and pool, but the rooms are comfortable and well appointed.
February 4, 2013
Rated 5 out of 5 by SPGFAN12589 Overall Excellent Hotel
I've stayed at this hotel at least 7 times and have not been disappointed. Room service was prompt and exceeded my expectations. The front desk staff was helpful and cheery.
February 10, 2014
Rated 5 out of 5 by Isita Great hotel!
I appreciated the friendliness of the staff!
July 2, 2014
Rated 5 out of 5 by SPGPointsLover New Year's Eve Retreat
So nice to be able to relax and stay at a Westin next to where we were going to enjoy a show. So nice to walk back after and not have to get on the freeway with the crazies.
January 3, 2013
Rated 5 out of 5 by Mariangel Location, location, location
Prefer this hotel to any in Anaheim. I was going to a wedding in Brea and this was a bit further than the other Starwood properties but it was worth it. Loved the location!
October 16, 2013
Rated 5 out of 5 by drew25 amazing staff
I was amazed at how nice and attentive the staff was. My fiancé and I plan on only staying at Westin hotels from now on. I was so pleased with the service!
April 10, 2014
Rated 1 out of 5 by Rodelie1223 avoid, rude staff
Rude staff. Avoid this place. Did not care that we were Starwood platinum members. rooms ridiculously small and loud. bathroom filthy and resembles a motel not a westin.
January 11, 2014
Rated 3 out of 5 by wbli convenient to the South Coast Plaza
1. great convenience to So Coast Plaza
2. bathroom needs updating
3. good gym
4. only average breakfast at the hotel restaurant
Overall, nice stay, but needs improvement
July 22, 2013
Rated 4 out of 5 by B714 Short Stay
Was only at the hotel for one night and therefore did not utilize many of the services. However, the room was clean and comfortable and the staff friendly and attentive.
February 4, 2013
Rated 4 out of 5 by Tige Internet
Internet charges are excessive
July 3, 2014
Rated 4 out of 5 by Deals61 room furniture was worn down
Room needs updating-very tired looking
June 30, 2014
Rated 3 out of 5 by ceefcee Overnight parking expensive for the area
Charging guest $20 per night for parking is outrageous considering the area. Costa Mesa is not an urban city like San Francisco and New York where parking is scarce.
July 15, 2012
Rated 5 out of 5 by Kim57 This hotel is in great location
We stayed here for 7 days as a family and loved it. It was clean and staff was courteous and helpful. Pool was great, room was oversized. I would highly recommend.
August 5, 2013
Rated 5 out of 5 by BusyBri Great hotel, nice people, lovely location
I would stay again, this hotel was clean, the staff were friendly and accommodating.
Nothing to say that would alter my thinking a very nice experience.
March 18, 2014
Rated 5 out of 5 by jrr0129 great experience
staff was friendly, knowledgeable, and outgoing. stayed on business and was easy to get around from hotel as well. very nice courtyard for dinner/drinks, etc...
August 20, 2012
Rated 5 out of 5 by Jada2 Best hotel
This hotel was by far the best hotel I have stayed in, in a while. Friendly staff and great food, made this one of the most memorable trips I have ever had.
January 31, 2013
Rated 3 out of 5 by Deby It is nice but...
Can't believe such an expensive hotel didn't have a hot tub or breakfast included in the price!!! The prices for a "Coke" in your little shop are out rages!
February 19, 2013
Rated 5 out of 5 by kaitken The hotel was beautiful and great location
This hotel was way beyond my expectation for being in the middle of Orange County. It was beautiful and well kept. It was also walking distance to the mall.
March 24, 2013
Rated 5 out of 5 by Fran73 Location, location....
We enjoyed our stay close to all of our destinations for the 5 nights of our trip. A bonus to be close to shopping, etc. Looking forward to our next visit.
November 8, 2012
Rated 5 out of 5 by MBF6288 Excellent Service
I have stayed here numerous times. The staff are very accommodating, the rooms are very comfortable and this is a high quality Westin. I will stay again
June 23, 2012
Rated 5 out of 5 by craydiver Great Hotel
Think what a great Hotel should be and the Westin South Coast Plaza is it. Great staff, excellent food and service, super comfy bed, newspapers etc etc.
March 13, 2013
Rated 4 out of 5 by 549864 Almost a welcome stay
The staff was very welcoming and helpful. The bar area was a different story, it took a long time to get a server's attention for any kind of service.
December 11, 2012
Rated 5 out of 5 by Adriennesare Great banquets team!
The banquets team set this hotel is fab. Gets it done everytime before I need it, with a smile. Sabrina is amaze, ask for her when planning an event!
October 2, 2013
Rated 5 out of 5 by Ellen03 Lovely hotel
We attended a wedding, and the hotel was convenient to the wedding venues. The walking bridge to the South Coast Plaza Mall was also very convenient.
August 9, 2012
Rated 3 out of 5 by Angryguest0631 Where are my additional points ?
I was told if I don't get houskeeping service, they will give me additional points for each day.
I didn't receive it.
Totally not happy about it.
March 4, 2013